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Incident Management: … When The Going Gets Tough … All Speakers

THE RAINBOW COLLAPSE DATE July 15, 2008 TIME 5:37 PM LOCATION Liseberg Park, Gothenburg Sweden

North entrance South entrance Attendance: 25.000 (Day attendance: 36.000 Gothia Cup entries: 14.000)

36 passengers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],3 seriously injured 33 ”minor” injuries

SEQUENCE 5:37 Collapse 5:40 Area roped off 6:10 All 36 passengers taken care of / brought to hospital 5:40 First media on site … Immediate police investigation

” TOP STORY” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PHASE 1 Total focus on rescue operation – AND NOTHING ELSE!

PHASE 2 MEDIA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CRISIS MANAGEMENT GROUP ,[object Object],[object Object],[object Object],[object Object],[object Object]

Chats, communities, blogs, YouTube, mobiles, cameras… Media The public

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Incident Management When the going gets tough… Paul Chatelot Disneyland Resort Paris/Prevention, Safety & Environment Director SNELAC/Vice-President

How to deal with incident as it happens in your facility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2/5

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],How to deal with incident as it happens at your facility 3/5

How to deal with media inquiries when the incident happens at another facility than yours ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],4/5

How to deal with media inquiries when the incident happens at another facility than yours ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],5/5

CRISIS MANAGEMENT EAS MUNICH, SEPTEMBER 30th

We have procedures for… ,[object Object],[object Object],[object Object],[object Object]

Procedures are essential and have to be understood and practiced by the crisis management team ,[object Object],[object Object],[object Object]

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I - On the site… ,[object Object],[object Object],[object Object],[object Object]

Key points ,[object Object],[object Object],[object Object]

II - On the Corporate level… ,[object Object],[object Object],[object Object],[object Object]

III - Communication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Inescapable problems… ,[object Object],[object Object],[object Object],[object Object]

What we need to keep in mind (part of a long list) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Who could be involved ,[object Object],[object Object],[object Object],[object Object], Victims and families  Associations  Media (agencies, written press local and national, radio and TV)  Elected representatives: Local (Mayor,…) Regional National ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Crisis unit

If it happens at a site unconnected to you… ,[object Object],[object Object],[object Object],[object Object],[object Object]

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