The document outlines an agenda for a training on facilitation skills. It includes the following: - Learning objectives around understanding the roles and responsibilities of facilitators as well as basic facilitation skills and structure. - A detailed timetable outlining sessions on getting started, basic responsibilities of facilitators, basic facilitation map, facilitation techniques, and conclusion. - An overview of the modules including getting started, basic responsibilities, basic facilitation map, and basic facilitation techniques.

16. The Role of Facilitator

18. 5. Working In a Team

19. In a Synergistic Team 2 + 2 = 4 or more Equation

20. 5. Synergy or Dysfunction?

25. Facilitator is essential for today’s business in two aspects: a. It helps the team to focus on process behaviors , that is planning, thinking and discussion b. It helps the team to bring out the best part of team to be more synergistic. Conclusion

28. Basic Responsibilities Refer to Note 2.1

29. Clarify Objectives Explain what the topic is What do we want to achieve? Why are we having this meeting?

35. Stay on Time and Stay on Track

38. Clarify Understanding Ask for examples, pictures, diagrams, data Ask if other participants understand what was being said

40. Ensure Commitments to Action

41. Recap Recap what has been decided “ Today we have decided to adopt 5S as the way to improve our housekeeping system. Anyone has anymore concerns?”

42. Recap Recap who has agreed to do what and by when “ John has agreed to lead the Housekeeping Improvement Team. He will submit a plan for training, discussion and implementation by 18 th of April. We will discuss the plan in next meeting. John do you have anything to add?”

51. Team Workout Facilitator Challenges Tips/Tool How to deal with Ask opinion from talkative participant? Other participants “ I like your idea. Any one else have fresh ideas?

57. Map Opening Clarifying Objectives Clarifying Role of the Facilitator Overview of Agenda and/or Process Developing Ground Rules The Body Recap Outcome Conformation of Consensus and Next Steps

72. Team Workout The practice Facilitator identifies a meeting/team process that he or she is likely to facilitate in the near future. Use that as the background of this Workout

73. Team Workout The team must use the Facilitation Map to facilitate the meeting but ONLY for the first five steps.

112. Team Workout The Practice Facilitator select a topic form the list. Explore the pros and cons of the issue. Use Facilitation Map and Basic Facilitation Skills.

113. Team Workout Topics 1. Should we allow Internet access to every employee? 2. Can we hold our Family day in Langkawi? Employees are allowed to bring spouse. 3. Should we build a multi-storey car park? 4. Should we work without uniform? 5. Should the company provide us free breakfast? 6. Should we assign a person to oversee the sustainability of housekeeping at Common area?

114. Team Workout The rest of the team members should agree among themselves who will be argue in favor and who will be argue against the presented idea.

115. Team Workout The selected team will do the workout before the class. The class would be their observer. Half of the class evaluates the Responsibilities of Facilitator and the other half evaluates Basic Facilitation Skills

121. Sharing 1. Share three things you have picked up from this training 1`. 2. 3.