Results and analysis of an extensive survey conducted by AIIM.org on SharePoint usage, underwritten by Axceler.

3. Christian Buckley, Director of Product Evangelism at Axceler
• Microsoft MVP for SharePoint Server
• Most recently at Microsoft, part of the Microsoft Managed Services
team (now Office365-Dedicated) and then Advertising Operations
• Prior to Microsoft, was a senior consultant, working in the software,
supply chain, and grid technology spaces focusing on collaboration
• Co-founded and sold a collaboration software company to Rational
Software. At another startup (E2open), helped design, build, and
deploy a SharePoint-like collaboration platform (Collaboration
Manager), onboarding numerous high-tech manufacturing companies,
including Hitachi, Matsushita (Panasonic), and Seagate
• Co-authored ‘Microsoft SharePoint 2010: Creating and Implementing
Real-World Projects’ link (MS Press, March 2012) and 3 books on
software configuration management.
• Twitter: @buckleyplanet Blog: buckleyplanet.com Email: cbuck@axceler.com

4. Just released from Microsoft Press
Order your copy at http://oreil.ly/qC4loT
Tackle 10 common business problems with proven
SharePoint solutions
• Set up a help desk solution to track service requests
• Build a modest project management system
• Design a scheduling system to manage resources
• Create a site to support geographically dispersed teams
• Implement a course registration system
• Build a learning center with training classes and
resources
• Design a team blog platform to review content
• Create a process to coordinate RFP responses
• Set up a FAQ system to help users find answers quickly
• Implement a cost-effective contact management system

5. Improving Collaboration since 2007
Mission: To enable enterprises to simplify, optimize, and
secure their collaborative platforms
Delivered award-winning administration and migration
software since 1994, for SharePoint since 2007
Over 2,000 global customers
Dramatically improve the management
of SharePoint
Innovative products that improve security, scalability,
reliability, “deployability”
Making IT more effective and efficient and lower the total
cost of ownership
Focus on solving specific SharePoint
problems (Administration & Migration)
Coach enterprises on SharePoint best practices
Give administrators the most innovative tools available
Anticipate customers’ needs
Deliver best of breed offerings
Stay in lock step with SharePoint development and market trends

9. Demographics
11-100 emps Company Location
6%
over 10,000
emps 72% N. America
24% 101-500 emps
18% 18% Europe
501-1,000 11% Rest of World
emps
5,001-10,000 10%
emps
14%
Asia/Far East Central/
1,001-5,000 Australasia/
emps 2% S.America
South Africa
Size 28% 3% 2%
Middle
East/Africa
4%
Company Size W. & E.
Europe
24% 10-500 6%
US
38% 500-5,000 UK & Ireland 57%
12%
38% 5,000+
Canada
14% Region

10. SharePoint Usage
More than Less than
5 years 1 year
24% 21%
Less than Less than
5 years 3 years
26% 29%

13. SharePoint Usage
0% 5% 10% 15% 20% 25% 30% 35%
43% using SP 2010
(inc. 14% as a first
We have never used SharePoint
time use)
We no longer use SharePoint
20% still in upgrade
to 2010 mode
SharePoint 2003
27% using outdated
SharePoint 2007 versions of SP with
no intention of
SharePoint 2007 (but upgrading to 2010) upgrading
SharePoint 2010 (upgraded through 2007) Only 1% no longer
using SP
SharePoint 2010 (as a first use)

14. SharePoint for ECM
0% 5% 10% 15% 20% 25% 30%
We use SharePoint widely in some
sites/departments but not in others 70% NOT using SP
as a global primary
We use SharePoint for other things, but not ECM system
document/content management
We use SharePoint for document/content 14% using SP
management, but it is not our primary… exclusively
We have other ECM/document 8% as their first
management systems but SharePoint is…
ECM system
It is our first and only ECM system
It is now our only ECM system

15. SharePoint Usage – by size
% of organizations
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
100%
90%
10-500 emps
% of
emps 75% 500-5,000 emps
5,000 +emps
50%
25%
10%
None

18. SharePoint - Drivers
0% 10% 20% 30% 40% 50% 60%
Internal collaboration
Internal
File-share replacement Collaboration (50%)
Web portal/intranet
file-share
Live document/content management
replacement (26%)
Project Management
portal/intranet
Document archiving/records management
(26%)
External collaboration
Business Process Management (BPM) live document
management (19%)
Public web management
No choice/Company-wide rollout
Don't know / Other

19. SharePoint – Decision Maker
Internal project Head of records/
manager/ compliance External
CEO consultant
consultant 2%
3% 0%
Other senior VP/ 5% 68% of SP
C-level/ Board
level
implementation
6% decisions made by
CIO/Head of IT or IT
Departmental
head/ LOB owner
Manager
8%
CIO/Head of IT 8% by business
51% systems advisory
Business systems
board
advisory board
8%
IT Manager
17%

20. SharePoint - Deployment
-20% -10% 0% 10% 20% 30% 40%
Amount of ongoing management
SP meeting or
Time to learn exceeding usability
Popularity with users expectations in
around 2/3 of sites
Time to implement
Complexity of initial configuration Over a third (34%)
below expectations
Ease of use
for Information
Demands on IT infrastructure Governance
Ability to perform core job functions
39% below
Information governance capabilities expectations for
Ability to perform non-core job functions content migration
Speed of system
Ease of content migration
Exceeds expectations Below expectations

23. SharePoint – Business Issues
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%
Lack of expertise to maximize its usefulness
Lack of strategic plans on what to use it… #1 Lack of expertise to
get the best from it
Resistance from users: committing their…
Resistance from users: joining, and…
#2 Lack of strategic
plans on where to
Managing process change use it
Managing SharePoint within the bounds of…
#3 User resistance to
Not doing as much as we planned at the… commit documents
Matching our business processes to…
None of these/Other, please specify

24. SharePoint – Technical Issues
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Governance: mgt of metadata and taxonomies
Governance: mgt of site proliferation
#1 (and 2) Governance
Missing functionality issues
Taking longer than expected to roll out
#3 Missing
Technically more difficult than expected
Functionality
Site administration
Content migration Technically difficult
and taking longer to
Scalability / infrastructure requirements
roll-out than expected
Re-implementing custom for new releases
Integration with our existing systems
Linking and integration of imaging systems
None of these/Other

27. SharePoint for ECM
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Document management (check-in/check-out)
Well over three
File share replacement quarters using SP
for DM and/or file
Advanced/Federated Search
share replacement
Web content management – external/www
Less than half (40%)
Electronic records management
using SP for ERM
Long term archiving and/or Long term
Scanned image management
archiving
Email management 61% not using SP
Physical records management
for Email
Management
Business Intelligence/Analytics
Widely used Some use Plan to use Not Used, N/A

28. SharePoint for ECM
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Over half (54%)
Document management completely satisfied
File share replacement with SP for Doc Mgt
and (slightly less so!)
Security and rights management file-share replacement.
Web content management – external/www
Only one third (30%)
Scanned image management completely happy with
Long term archiving security and rights, and
scanned images.
Advanced/Federated Search
Business Intelligence/Analytics Only 20% satisfied with
SP for Long term
Email management archiving, Email and
Electronic records management
records (electronic or
physical
Physical records management
Completely satisfies Partially satisfies Does not satisfy

31. SharePoint for Collaboration
No Two thirds (66%) use SP
34% for Collaboration/Social
Yes
66%

32. SharePoint for Collaboration
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Well over three
Collaboration/workspaces/team sites quarters using SP for
Collaboration/ team
Intranet content management – internal/staff-…
site and intranet
Portal: company news site content mgt
Portal: connections to other repositories 41% with some use of
content sharing
Extranet management – sharing of content…
beyond the firewall
Profile pages
Over half with no
Blogs/forums/wikis planned use of Social
messaging, mobile
Social messaging access or folksonomies
-> it appears SP is
Mobile device access
used for collaboration
Folksonomies (social content tagging) as opposed to social
Widely used Some use Plan to use Not Used, N/A

35. SharePoint for BPM
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%
Project management
Almost universal usage
Workflow of some form of
workflow (97%)
Forms processing – internal electronic, e.g.
HR, expenses, etc Around three quarters
Document Approvals use SP for Document
Approvals and Project
Business Process Management (complex process
Management.
management)
Forms processing – from scanned
Around half have no
input, internal/external
plans to use SP for
Automated document creation/rendition forms processing.
Case Management
Business Intelligence/reporting
Widely Used Some Use Plan to Use Not Used, N/A

36. SharePoint for BPM
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Only 25%
Document Approvals
completely satisfied
Workflow with ANYTHING in
SP for BPM
Forms processing – internal…
Project management
However, most are
partially satisfied
Business Intelligence/reporting across the board –
even for complex
Case Management
process
Business Process Management (complex… management.
Automated document creation/rendition
Forms processing – from scanned…
Completely Satisfies Partially Satisfies Does Not Satisfy

39. SharePoint Integration
0% 5% 10% 15% 20% 25% 30% 35% 40%
Project Management
Over one third (37%)
Web Content Management have integrated their
project management
HR systems
system into SP.
ERP/accounting systems
Only 16% have
Other ECM/DM systems integrated analytics or
federated search into
Analytics or federated search SP.
Records Management
Only 14% have
CRM/Customer Management integrated scanning
and capture into SP
Scanning and capture/imaging
Social media systems
Compliance/quality systems

40. SharePoint Functionality
% of respondents
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Over half feel they
would be 50% or more
Simplified/enhanced workflow designer
productive with
Search/Analytics enhanced workflow
designer, search and
Information reporting and analysis information reporting
Workflow/BPM
tools.
Automated document creation/rendition Respondents felt that
additional cloud
Scanning and capture
collaboration and
Case Management social systems would
produce the lowest
Linked extranet/cloud collaboration increase in
Social systems/streams
productivity.
75% or more productive 50% 33% 25% 10% 5% 0%

44. Christian Buckley
cbuck@axceler.com
+1 425-246-2823 http://bit.ly/SCfK55
@buckleyPLANET
www.buckleyPLANET.com
and http://info.axceler.com
Order your copy at http://oreil.ly/qC4loT