1. The Survivals of eCommerce Systems After the WTC Attacks John R. Harrald, Ph.D. Youn Hee Kim, M.S. Institute for Crisis, Disaster, and Risk Management The George Washington University Supported by NSF Grant CMS 0219953

3. September 11, 2001

5. Terrorist Groups are Targeting U.S. and World Economy “ The settlement of this overburdened account will indeed be heavy. We will also aim to continue, by permission of Allah, the destruction of the American economy.” Ayman Al-Zawahiri, head of Al-Qaeda operational planning (6 October, 2002)

8. Selection of Companies www.tenantwise.com GOAL: To sort through the thousands of companies that had been directly affected by the attacks in order to formulate a list of 20 and 25 companies to be studied

11. Results Ranked Average change in Stock price between 9/11/2001 & 3/11/2003

12. Research method for the section 2: system recovery from extreme events

15. Merrill Lynch stock performance

20. Marsh & McLennan stock performance

28. Next Tasks Determine what caused discrepancies between the outliers, and confirm our findings regarding market absorption of financial loss, Investigate strategic impact on corporations no t directly impacted by WTC attack and compare with sample companies. Interviews, surveys will investigate specific eCommerce issues

29. What was in place? What was improvised? How was it used? How did it work? What was learned? What was modified or changed? Framework for Analysis of Strategic Impacts Revised Corporate Strategy Investments in preparedness

30. Expected Results Unique evaluation of financial impacts of WTC attacks on large corporations. Evaluation of corporate preparedness, disaster recovery and business continuity strategies procedures, and technology. Evaluation of survival techniques and Technologies for eCommerce Better understanding of impact of extreme events events on corporate strategy, plans, & investment