Condensed slides from a workshop aimed at helping startup co-founders 1) communicate more effectively with each other, 2) establish group norms in the company that support better communication and 3) model better communication with employees.
3. Photo by Alex Eflon [link]
Where are we
1:1 communication
Group norms
You as partners and role models
going?
4. Startups as
human systems
Photo by Heisenberg Media [link]
Complex group dynamics
Communication = survival
Feedback = learning
Relationships matter
Leaders as levers
28. The net
Stay on our side of the net
Focus on observed behavior
Disclose our response
Don’t guess at motives
Minimize social threat
Photo by The Mighty Tim Inconnu [link]
29. Founder as avatar
Think about your partner
When do you cross their net?
When do they cross yours?
31. EQ and groups
Why care?
Effective teams
Participation, cooperation, collaboration
Can’t mandate behavior
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Photo by Woodleywonderworks [link]
32. EQ and groups
Essential conditions…
Mutual trust
Group identity (feeling of belonging)
Group efficacy (belief in value of the team)
Strongly affected by group EQ
Photo by Woodleywonderworks [link]
33. EQ and groups
Individual EQ
Emotional awareness
Emotion regulation (≠ suppression)
Inward (one’s own emotions)
Outward (others’ emotions)
Photo by Woodleywonderworks [link]
34. EQ and groups
High EQ individuals ≠ High EQ group
Group norms determine group EQ
Create awareness of emotion
Help regulate emotion
Photo by Woodleywonderworks [link]
35. Founder as avatar
Your behavior = company norms
How aware are you of your emotions?
How well do you regulate your emotions?
37. Talking about
Photo by Andrew Yee [link]
Group norms
Norms define what’s normative
Can we talk about feelings here?
Overcome embarrassment/shame
feelings
61. Carol Dweck
How do we feel about our abilities?
How do we feel about our mistakes?
Mindset
Photo by Tuomas Puikkonen [link]
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62. Talent & intelligence
are inherent traits
Mistakes are failures or
character flaws
Negative emotional
response to mistakes
Talent & intelligence
can be developed
Mistakes are learning
opportunities
Pay close attention to
mistakes & learn
more
Fixed Growth
Mindset
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67. 1:1 feedback
When getting feedback…
Observe your threat response
Do you want to ask for specific feedback?
Photo by Ana Karenina [link]
68. 1:1 feedback
Photo by Ana Karenina [link]
When giving feedback…
Positive feedback encouraged
When criticizing, stay on your side of the net
One option: When you do [X], I feel [Y].