SlideShare una empresa de Scribd logo
1 de 22
Portfólio de Atendimento
                [existe isso?]
Resumo



Agências de publicidade e seleção



Criação faz pasta, portfólio, jobs...
•   e o
•   “O Planejamento é a MENTE. A Mídia é a
    VISÃO. A Criação é a EMOÇÃO e o
    Atendimento é o SANGUE, que circula por
    todo o corpo e alimenta tudo isso.”
                  Gustavo Otto, diretor de planejamento McCann-Erickson
Account Manager / C uentas / Atendimento



               Gerente

              Operações

              Integrador
Mercado


Anunciantes em Brasília


 Órgãos do Governo

 Empresas locais (anunciantes médios)

 Anunciantes nacionais (regionalização)
Mercado


Agências em Brasília


 As brasilienses micro

 As brasilienses médias

 Nacionais e Multinacionais (filial)
3 perguntas

#1   Você quer trabalhar em agência?


#2   Decidido(a) pela área de atendimento?


#3   Tem noção das tarefas e
     responsabilidades?
premissas

* INTERESSE
* INICIATIVA
C urrículo


Este é o primeiro passo

Um currículo formal, mas bem apresentado

Seja objetivo desde o início

SUG: um breve relato das experiências
C urrículo

Dados Gerais

Situação

Experiência

Cursos/Eventos

Idiomas

Informática
Mas só isso?
O estritamente necessário:

Currículo e Clientes/projetos que já trabalhou
Mas, tome esta sugestão:

P ense em um “algo a mais”
Algo Mais

Transforme clientes atendidos em cases

Outro projeto relacionado que participou

Um relatório ou briefing escrito por você

Algo sobre você pessoalmente

Algo sobre o que você pensa do trabalho

E o que os outros falam de você?

Recomendações: cartas, LinkedIn, contatos
Só falta uma PASTA!
Próximo passo:   entrevista!
“Você pode tentar uma entrevista com
alguém da área. É difícil e imprevisível. Mas,
pensando bem, essa dificuldade inicial é justa:
afinal, para você que um dia vai estar
convencendo clientes a aprovar campanhas
que custam milhões de dólares, convencer
alguém a comprar um estagiário bom e
baratinho vai ser moleza.”
                          do MANUAL DO ESTAGIÁRIO (Mohallem)
Entrevista


Contatos: telefone ou pessoalmente


Aproveite bem a oportunidade


Material impresso
Nada aLém do óbvio


Como você está indo para um área onde
apresentação, articulação e persuasão são
centrais no trabalho...

                   ...Se espera que você
venda a si mesmo desde o primeiro contato.
L eituras Obrigatórias

 Atendimento na agência de Comunicação
 Roberto Corrêa

         Fazendo Atendimento Publicitário
         atendimentopublicitario.blogspot.com
         Kátia Viola


  Gerenciamento de Contas
Edmundo Brandão Dantas
That`s all folks!
                Edson Sousa Jr.
     edsonsousajr@gmail.com
http://ocliente.wordpress.com

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Portfolio de Atendimento