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6th Annual

                    CORPORATE
                    UNIVERSITY                                                                                    Driving Innovation through
                                                                                                                  Learning and Development

                                                                Summit
                                                                                                            TM




                                                                                May 19-21, 2009
                                                Hyatt Regency McCormick Place • Chicago, IL


Featuring Corporate University All Stars:




Phil Morel           David Lamb                   Matthew Peters                  Linda Landry                    Kee Meng Yeo       Greg Inozemcev
Director             Vice President, Learning     Chief, Office of Learning &     Senior Director, Global         Director, Global   Leadership Facilitator,
MICROSOFT            & Media Services, Orkin      Career Development              Learning & Development          Learning &         Organizational
                     University                   DEFENSE INTELLIGENCE            NUANCE                          Development        Effectiveness
                     ROLLINS, INC.                AGENCY                          COMMUNICATIONS                  AMWAY              JETBLUE AIRWAYS




                INSPIRE every employee to engage in the culture of continuous learning
                          CREATE an environment where knowledge sharing is encouraged
                                            ACHIEVE greatness and drive innovation at every level
Sponsored By:
                                                                                                                 www.cusummit.com
Learning Objectives:
                                  6th Annual
                                                                                                                                                       Ensure you meet the training needs of your
                                                                                                                                                   •


                    CORPORATE                                                                                                                          employees

                    UNIVERSITY                                                                                                                         Assess, develop and validate a solid business
                                                                                                                                                   •
                                                                      May 19-21, 2009
                                                                                                                                                       case for the use of learning technology
                                                                      Hyatt Regency McCo
                                          Summit                                        rmick Place • Chicago
                                                                 TM
                                                                                                                                                       Upgrade your existing content and training
                                                                                                                                                   •
                                                                                                             , IL
                                                                      Dri ving Innovation throu                                                        programs
                                                                                               gh Learning and Devel
                                                                                                                    opment
        Dear Colleague,                                                                                                                                Create a blended learning environment
                                                                                                                                                   •


                                                                                                                                                       Develop Gen-X & Gen-Y more rapidly to
                                                                                                                                                   •
         The harsh reality has set
                                     in - do more with less                                                                                            become leaders and managers
                                                              is here. We need to be
         our training programs                                                          frugal and thoughtful
                                 now more than ever.                                                             about every dollar spent              Integrate learning with the talent suite
                                                                                                                                                   •
                                                                                                                                          in
        2009 is all about value:
                                   Defining, Creating, Me
                                                                asuring, Quantifying
        the Value of Learning                                                            , Communicating, De
                                  .                                                                                livering, and Proving
        This is your opportunity
                                  to learn new perspectiv
                                                             es, share success stories
                                                                                       , drive innovation and
                                                                                                                 know where you’re goi
       Here’s a rundown of wh                                                                                                           ng.
                                  at you’ll experience at
                                                                                                                                               Who Should Attend:
                                                            the 6th Annual Corporate
                                                                                         University Summit:
       Stimulating Program
                                Desig
       Problem Solving Scenar n: Less power point and more discussion on                                                                       VPs, Directors, Senior Managers of:
                                                                                        new ideas…you won’t
                                    ios: Interaction is virtual                                                   go home empty-hande              Learning and Development
                                                                ly always better for the
       multiple ideas through                                                                                                                  •
                                                                                                                                        d!
                                these shared learning ses                                 brain if learning is the
                                                                                                                    outcome. Exchange
                                                             sions!
      More networking: Co                                                                                                                          Corporate Universities
                                nnect with the people                                                                                          •
                                                           you want to meet throug
      speed networking! Fos                                                            h extended breaks, lun
                               ter new relationships!                                                                                              Corporate Training
                                                                                                                 ches and regionalized         •

      Together, we have the                                                                                                                        Instructional Design
                                                                                                                                               •
                              power to proactively init
                                                           iate meaningful change
                                                                                     .                                                             Curriculum Design
                                                                                                                                               •
     I look forward to meetin
                                 g you in Chicago this Ma
                                                                                                                                                   eLearning
                                                              y!                                                                               •

     All the best,                                                                                                                                 Organizational Effectiveness
                                                                                                                                               •

                                                                                                                                                   Organizational Development
                                                                                                                                               •

                                                                                                                                                   Human Capital
                                                                                                                                               •

                                                                                                                                                   Workforce Planning
                                                                                                                                               •
            Michelle Cardinal
                                                                                                                                                   Succession Planning and Development
                                                                                                                                               •
            Sr. Conference Direct
                                 or
            IQPC                                                                                                                                   Talent Management
                                                                                                                                               •




                                                                                                                                               About the Venue:
              This program has been approved for recertification credit hours through the Human Resource Certification                                                    Hyatt Regency
              Institute (HRCI). For more information about certification or recertification, please visit the HRCI                                                        McCormick Place
              homepage at www.hrci.org
                                                                                                                                                                          2233 South Martin L. King Drive,
                                                                                                                                                                          Chicago, Illinois, USA 60616-9985
                                                                                                                                                                          Tel: 1-312-567-1234
Sponsorship and Exhibition Opportunities
What are you waiting for? Get involved!                                   attendance by top level professionals across industries and          With amenities designed to pamper every guest, natural
                                                                          functions. Together we can provide them with a one-stop-shop         lighting throughout and friendly staff, the Hyatt Regency
Don’t Miss your Opportunity To: SPEAK, SPONSOR, EXHIBIT,                  for all their marketing and business needs.                          McCormick Places hotel remains the preferred choice for
and NETWORK…                                                                                                                                   visitors year after year. IQPC has secured a special group
                                                                          Contact Thomas Boccard, Sponsorship Manager,
                                                                                                                                               rate for CU Summit attendees. The group rate is
                                                                          sponsorship@iqpc.com or at 866-232-8660.
CUSTOM-TAILORED MARKETING SOLUTIONS: As a professional,                                                                                        available 3 days prior and 3 days post event dates,
you recognize how challenging it is to navigate through to the            For media opportunities contact Nisha Prasad at                      before April 25, 2009, and is subject to availability. The
actual decision maker. Corporate University Summit attracts               nisha.prasad@iqpc.com                                                group rate is $249 per night + taxes. Please see the
                                                                                                                                               event website www.cusummit.com for more information. 2
PRE-CONFERENCE INTERACTIVE WORKSHOPS Tuesday, May 19, 2009

 A                                                                                                                 B
        8:30 am – 2:30 pm                                                                                                  8:30 am – 2:30 pm
        Launching a Corporate University                                                                                   Developing Global Leadership Expertise
  You have only one opportunity to launch a                   Governance: who decides what?                        Globalization and the context of global business              How is global leadership developed?
                                                          •                                                                                                                  •


  corporate university and get it right. Since no two         Relationship building                                have given rise to new leadership challenges. In              Development program caveats
                                                          •                                                                                                                  •


  organizations are exactly alike, every corporate            Organizing the corporate university                  response, corporations are increasingly tasked with           Assessment instruments
                                                          •                                                                                                                  •


  university has its own unique design and structure.         Staffing the corporate university                    developing global leadership skills in their                  Sample training modules/Exercises
                                                          •                                                                                                                  •


  Trying to develop the blueprint for your design can         Funding the corporate university                     workforce. The workshop summarizes the basics of              - Global Leader Case Study
                                                          •


  lead you to a conglomerate of mismatched                    Performance analysis and development delivery        global leadership, illustrates what global leadership         - Intercultural Competence
                                                          •


  resources, loose definitions, and varying                   Build internal loyalty, relationships and success    expertise looks like, and identifies the primary global       - Stakeholder Dialogue
                                                          •


  perspectives that do not necessarily address your           Evaluating and measuring the value of a corporate    leadership competencies based on research.                    - Leadership Simulation
                                                          •


  organization’s corporate culture and resourcing             university                                           Building on this foundation, the rest of the                       Joyce Osland
  needs. In this workshop you will learn:                     Metrics for measuring success                        workshop is devoted to development caveats,
                                                          •
                                                                                                                                                                                      Lucas Endowed Professor of Global
  • The value of a corporate university                                                                            assessment instruments, and, primarily, hands-on
                                                                   Karen Barley                                                                                                       Leadership
  • Planning the corporate university: strategy and                                                                demonstrations of competency modules and
                                                                   President & Co-Founder                                                                                             SAN JOSE STATE UNIVERSITY
    direction                                                                                                      developmental techniques and technology.
                                                                   CORPORATE UNIVERSITY ENTERPRISE,
  • Determining the scope, stakeholders and                                                                        Outline:
                                                                   INC.
    operating principles                                                                                           • The business case for global leadership

                                                                                                                   • The global context and its impact on leadership

                                                                                                                   • What does global leadership expertise look like?

                                                                                                                   • The Pyramid Model of Global Leadership


                                                                                                                     Competencies


 C      9:00 am – 12:30 pm
        Site Tour at Hamburger University
  Hamburger University – McDonald’s Center of Training Excellence                                                  In 1961, Fred Turner, McDonald’s former senior chairman and Ray Kroc’s first grillman, founded Hamburger
                                                                                                                   University in the basement of a McDonald’s restaurant in Elk Grove Village, Illinois.
  Since its inception, training at Hamburger University has emphasized consistent restaurant operations
  procedures, service, quality and cleanliness. It has become the company’s global center of excellence for        See how it all began and why Hamburger U is still the model many corporations are following when building
  McDonald’s operations training and leadership development.                                                       their training & development programs.
                                                                                                                   Transportation will be provided. SPACE IS LIMITED!


 D                                                                                                                 E
        2:30 pm – 5:30 pm                                                                                                  2:30 pm – 5:30 pm
        Electronic Performance Support Systems Lab: Design & Develop                                                       Improve Your organization’s Talent Management Strategy in 3
        “Point of Need” Self-Instruction                                                                                   Hours! (Guaranteed)
  According to research conducted by IDC (a premier           Create EPSS solutions that improve learner           In this interactive workshop we tackle all aspects of     then break into discussion groups and begin
                                                          •


  global provider of market intelligence), knowledge          retention and job performance, and reduce            a successful talent management strategy, discuss          exercises to identify strengths and weaknesses of
  workers spend 15 to 30 percent of their time                training and support costs.                          best practices and help each participant craft an         existing strategies before finalizing your improved
  researching and gathering information—they are              Follow the essential steps and methods involved in   improved talent management blueprint. Come                approach.
                                                          •


  successful at finding what they need less than 50           building and implementing effective performance      prepared to learn, share and contribute.                  • Recruiting and onboarding

  percent of the time. Systems, processes, and                support systems to ensure that the EPSS is easy to   Review talent management best practices from              • Performance management and evaluations

  products are continuously being introduced into             use and successfully adopted by the end users.       multiple angles                                           • Development planning

  organizations as they are undergoing constant               Avoid the problems or complications that may         • Talent management an integrated approach (case          • Learning Management
                                                          •


  change. Constant change within the workplace                arise when building an EPSS to simplify the            study)                                                  • Succession planning

  contributes to a loss in productivity when employees        process and save you time, money, and                • Technology’s role in a successful talent strategy.      • Knowledge Management in a Web 2.0 world

  spend their time on ineffective research and                aggravation.                                           Can you be successful without it?
                                                                                                                                                                                      Jeremy Tillman
  information gathering activities. An Electronic                                                                  • Talent management won’t be the same tomorrow
                                                                   Brian Makowski                                                                                                     Founder & CEO
  Performance Support System, or EPSS, that provides                                                                 is your organization ready?
                                                                   Vice President, Training Development                                                                               TRAINUP.COM
  fingertip information may need to be added to your                                                               • Talent management on a shoestring budget
                                                                   O/E LEARNING
  blend of learning solutions. In this workshop, you                                                                                                                                  Anna Williams
  learn how to:                                                                                                    Dissect and improve your current strategy from                     Executive Director of Corporate Training
  • Determine when an EPSS solution is the right                   Kelly Condron                                   top to bottom                                                      Solutions, TRAINUP.COM
    deployment choice over or in addition to other                 Performance Improvement Specialist              Our experts share key insight and successful
    forms of learning to increase speed to                         O/E LEARNING                                    strategies for each component listed below. You’ll
    competency and reduce errors/misinformation.




                                                                                                                                                           Register Today! www.cusummit.com
Sponsors:                                                                                                                                                                                                                          3
MAIN AGENDA DAY ONE                                                                                                                   Wednesday, May 20, 2009

       Registration & Coffee                                                   Speed Networking by Region                                   11:30 Panel: Boomers, Generation X & the
7:30                                                                  9:30
                                                                                                                                                     Millennials: Bridge the Divide in the
                                                                               Looking to meet more people in your area? Here’s your
       Chairperson’s Opening Remarks                                                                                                                 Workplace
8:30                                                                           chance to showcase your rapid-fire networking skills! This
                                                                               structured speed networking will help you meet                            Why “Business as Usual” just won’t do for the new
                                                                                                                                                     •

       Keynote: How to Succeed in the Brave New
8:45                                                                           conference colleagues and give you the opportunity to                     generation of employees
       World of “Pull” vs. “Push” Learning                                     build new relationships to identify deal-making and                       Understand how these generations learn
                                                                                                                                                     •

       What if you were running a learning organization where                  partnership opportunities in the industry.                                Create a culture of shared learning & development
                                                                                                                                                     •

       consumption of all your learning offerings was purely                                                                                             Develop a blended learning solution
                                                                                                                                                     •

                                                                      10:00 Morning Networking Break
       voluntary? What if you received at least half of your                                                                                             Prepare for the changing demographics
                                                                                                                                                     •

       yearly funding based on the number of offerings                                                                                                   Make learning enjoyable for all learning styles
                                                                                                                                                     •

                                                                      10:45 Panel: Emotional Engagement in Uncertain
       consumed? What if the consumers of the learning were                                                                                          Moderator:
                                                                               Economic Times
       predominately GenY and worldwide? What if you needed                                                                                               Tom LeNoble
       a platform to drive collaboration, build community, and                 With a number of corporations eliminating thousands of                     Chief Support Officer
       get everyone to share ideas and knowledge; one that is                  positions, retaining and managing talent is crucial to                     SUPPORTSPACE
       highly accessible any time and from anywhere? How                       maintain company success. During these uncertain
                                                                                                                                                     Panelists:
       would you do it? How would you pull in your learners so                 economic times, training and development must continue
                                                                                                                                                     Ingrid Fernandes
       that they wanted to learn and share their knowledge with                to keep up productivity. Hear what organizations are
                                                                                                                                                     Sr. Manager, Learning & Development
       others? Hear how Microsoft tackled these questions and                  doing with rational and emotional engagement and
                                                                                                                                                     DELOITTE
       established a thriving “PULL” learning organization where               innovation in this environment.
       half of all Microsoft employees worldwide voluntarily                                                                                                  Shari Hill
                                                                               Moderator:
       consume its offerings. Come see the innovative social                                                                                                  Director of Human Resources
                                                                                    Melonie Boone PHR
       media platform that connects learners and challenges                                                                                                   WARADY & DAVIS, LLP
                                                                                    Sr. Director, Human Resources
       them to “Dare to Share” their knowledge with others.                         ONEPOINT PATIENT CARE                                                     Sabrina King
             Phil Morel                                                                                                                                       Director of Talent Development
                                                                               Panelists:
             Director                                                                                                                                         TTX COMPANY
                                                                                       Scott Wigley
             MICROSOFT                                                                 (former) Director, Executive Talent Development
                                                                                                                                            12:15 Luncheon
                                                                                       AMERICAN EXPRESS
                                                                                       Toni-Ann Mills                                       1:30 AFTERNOON BREAKOUT SESSIONS
                                                                                       Director, Global Sales Learning and Development      - 5:30 Here’s your chance to customize your learning experience.
                                                                                       FENWAL, INC.                                                You don’t have to sit in the same track throughout the
                                                                                       Beth Bratkovic                                              afternoon. Move around from track to track and attend
                                                                                       Vice President, Talent Development                          the sessions most important to you!
                                                                                       GENERAL GROWTH PROPERTIES


                                 Track A                                                              Track B                                                            Track C

       Social Networking: Learning Theory in Action                      Achieving Operational Excellence Through                           Develop Tomorrow’s Leaders and Keep Them
1:30
                                                                         Blended Learning in Sales, Customer Service,
       Social networks have changed the way that the world                                                                                      Gain a deeper understanding of how individual leadership
                                                                                                                                            •

                                                                         and Team Building Skills
       communicates and informs. From blogs and discussion boards                                                                               strengths fit into different environments
       to Facebook, LinkedIn and even Twitter, the sharing of                Accelerate culture shift in talent management, employee            Understand personal leadership strength and weaknesses
                                                                         •                                                                  •

       information has never evolved at a more rapid pace. The               development, and learning philosophies                             from multiple viewpoints
       amount of aggregated knowledge amassed through social                 Articulate and share the vision of Operational Excellence          Engage employees in an improvement process that imbeds
                                                                         •                                                                  •

       networks has quickly superseded any formal effort to publish          throughout all levels of the company                               the goals of the organization
       information. The question remains, can social networks                Involve employees to obtain buy-in, promote success, and           Identify program champions to be evangelists
                                                                         •                                                                  •

       change the way we learn and educate? Can these tools be               positively affect change                                                Samantha Snyder
       harnessed to include actual learning? What about corporate            Determine the infrastructure requirements, influencing
                                                                         •
                                                                                                                                                     Director, Kaufman Rossin University
       governance? How can organizations oversee tools that are              factors, and barriers                                                   KAUFMAN, ROSSIN & COMPANY
       essentially organic and self-managed? Learn how                       Use blended learning for efficient and effective delivery of
                                                                         •

                                                                                                                                            Joy Batteen
       organizations are using social networks to create learning            learning resources
                                                                                                                                            Director, Talent Management & HR
       opportunities and share knowledge globally.                           Resolve competing issues: learner needs, pressing business
                                                                         •

                                                                                                                                            KAUFMAN, ROSSIN & COMPANY
       • Learn how to identify and create appropriate social                 needs, technical resources, timelines, and resources
         networking learning opportunities                                   Experience this Pecha Kucha formatted presentation!
                                                                         •

       • Expand existing internal social networks to include

                                                                                                                                                                                                               4
         knowledge transfer
Enhance current offerings with additional social networking           Ted Villella
       •

           opportunities                                                         Learning and Performance Leader
                                                                                 AMERICAN LASER CENTERS
                Avi Singer
                Director, Organizational Development                             Brian Makowski
                UNDERTONE NETWORKS                                               Vice President, Training Development
                                                                                 O/E LEARNING
                                                                                 Kelly Condron
                                                                                 Performance Improvement Specialist
                                                                                 O/E LEARNING
       Mobile Learning: For Employees on the Go                                                                                               How a Global Media Giant Leveraged
2:15                                                                      Adopt & Adapt: Integrate Best Practices for
                                                                                                                                              Technology to Reach its Performance Goals
           What are the real opportunities of mobile learning?            Your Corporate University
       •


                                                                                                                                              and Increase Employee Satisfaction
           Evaluate mobile devices capabilities
       •
                                                                          This session offers you the opportunity to learn by doing. Do you
           Draw from a repertoire of examples to meet needs
       •
                                                                                                                                                  Life before the new solution
                                                                          plan to establish a corporate university? Do you wonder how the     •

           Match learning needs with potential tools and solutions
       •
                                                                                                                                                  Benefits of a tailored technology approach
                                                                          lessons of other companies can apply to your organization? Are      •

                                                                                                                                                  Overview of goals accomplished
                                                                          you working with a skeletal staff? Using the University of PREIT    •
                B.J. Schone
                                                                                                                                                  Strategy of building on success
                                                                          as an example, you learn practical steps you can take to create     •
                Senior Learning Technology Specialist
                                                                                                                                                  Incorporation of custom learning and development planning
                                                                          (or fine tune) your corporate university. Analyze and select        •
                QUALCOMM
                                                                                                                                                  International expansion
                                                                          elements of this design that could work for you.                    •

                                                                                                                                                  Continued improvement
                                                                          • Select key elements for your university strategic plan            •

                                                                          • Identify & leverage key stakeholders
                                                                                                                                                       Jeremy Tillman
                                                                          • Design and implement a targeted marketing plan
                                                                                                                                                       Founder & CEO
                                                                          • Identify key business goals as guiding principles for choice
                                                                                                                                                       TRAINUP.COM
                                                                            of curriculum offerings
                                                                            Incorporate core features in class design to insure customer
                                                                          •

                                                                            focus and skills transfer
                                                                                 Eloise S. Levitt
                                                                                 Dean
                                                                                 UNIVERSITY OF PREIT, PREIT LLC.


       Networking Break
3:00
       Scenario Problem Solving/Group Brainstorming                       Scenario Problem Solving/Group Brainstorming                        Scenario Problem Solving/Group Brainstorming
3:30
       These themed scenarios will be provided to you by your group       These themed scenarios will be provided to you by your group        These themed scenarios will be provided to you by your group
       leaders. During this time, your group will work together to        leaders. During this time, your group will work together to         leaders. During this time, your group will work together to
       create solutions for this problem. Keep in mind, there won’t       create solutions for this problem. Keep in mind, there won’t        create solutions for this problem. Keep in mind, there won’t
       be just one problem to solve! This hands-on exercise gives you     be just one problem to solve! This hands-on exercise gives you      be just one problem to solve! This hands-on exercise gives you
       a new way of thinking and ideas to bring back to your office.      a new way of thinking and ideas to bring back to your office.       a new way of thinking and ideas to bring back to your office.
       Collaborate and problem solve with your peers!                     Collaborate and problem solve with your peers!                      Collaborate and problem solve with your peers!
       Table 1: Measurement                                               Table 1: Organizational Development                                          Table 1: Leadership Development
       Group Leader: Barbara Eckstein, Director, Learning                 Group Leader: Christa Dallmann, Manager, Employee                            Group Leaders: Andrea Graff, Practice Leader,
       Management System, UNIVERSITY OF MICHIGAN HEALTH                   Development, CLASSIFIED VENTURES                                             Organization Capability & Leader Development,
       SYSTEM                                                                                                                                          GENENTECH
                                                                                 Table 2: Talent Development
                Table 2: Performance                                             Group Leader: Mary Crisafulli, Chief Talent Officer,                  Table 2: Training
                Group Leader: Laura Handrick, Vice President                     CLEAR VISION OPTICAL                                                  Group Leader: Greg Inozemcev, Leadership Facilitator,
                Innovation, MAIDS INTERNATIONAL                                                                                                        Organizational Effectiveness,JETBLUE AIRWAYS

5:30 – 6:30 Networking Cocktail Reception




       Dinner with Strangers
7:30
       Now that you have finished your sessions for today and are pumped about what you’re learning, it’s time to break away
       for dinner. Don’t be shy and order room service. Check out the Dinner with Strangers board and sign up to dine at a local
       restaurant with your peers. Continue discussing what you’ve learned today and make some new friends!


Sponsors:                                                                                                                                                                                                      5
MAIN AGENDA DAY TWO                                                                                                                   Thursday, May 21, 2009

       Registration & Coffee                                                    Panel: Use Innovation to Drive Informal &                             James Mcpherson
7:30                                                                    9:00
                                                                                Alternative Learning                                                  Technical Training Coordinator
       Chairperson’s Day One Wrap Up                                                                                                                  UNION SANITARY
8:00                                                                            Learning leaders who limit themselves to formal learning
                                                                                need to think bigger. They are missing out on the vast                Monica L. Ferguson
       Keynote: Learning in 2020: What Does the
8:15                                                                            majority of learning that’s happening in the workplace.               Managing Director, National Private Wealth Management
       Landscape Look Like?                                                     Staying afloat during these uncertain economic times,                 Learning and Development
       Ten years ago, we never knew how learning would                          corporations MUST base training curriculums on the                    J.P. MORGAN
       change so much. But, as technology advances, teaching                    competitive landscape, competencies and business
                                                                                                                                                             Linda Landry
       methods must follow. As we begin to enter into an era                    direction. Hear how these companies are driving informal
                                                                                                                                                             Senior Director, Global Learning & Development
       where it appears technology based learning will become                   and alternative learning within their organizations.
                                                                                                                                                             NUANCE COMMUNICATIONS
       the method for generations to come, what can we expect                   Moderator:
       in the next ten years?                                                        Dennis Callahan                                          10:00 Networking Break
               Lisa Neal Gualtieri                                                   Training Director
               PhD, Editor-in-Chief                                                  TRAVELERS INSURANCE                                      10:45 Breakout Sessions
               eLEARN MAGAZINE                                                                                                                -12:45 This is another chance to customize your learning
                                                                                Panelists:
                                                                                                                                                     experience. You don’t have to sit in the same track
                                                                                        Debbie Graye
                                                                                                                                                     throughout the afternoon. Move around from track to
                                                                                        Director, Learning & Development
                                                                                                                                                     track and attend the sessions most important to you!
                                                                                        SEARS HOLDING CORPORATION

                                                    Track A                                                                                             Track B

10:45 Panel: 30 Ideas in 40 Minutes                                                                         Panel: 30 Ideas in 40 Minutes
      Sometimes the most valuable idea that you take home from an event is just one simple easy             Sometimes the most valuable idea that you take home from an event is just one simple easy
      method that you can take back and get immediate results. The idea behind 30 ideas in 40               method that you can take back and get immediate results. The idea behind 30 ideas in 40
      minutes is for our panelists to present their idea in one minute. Through these ideas you will        minutes is for our panelists to present their idea in one minute. Through these ideas you will
      walk away with no less than 10 concepts to implement in your organization. Details for this           walk away with no less than 10 concepts to implement in your organization. Details for this
      session will be shared closer to the event in order to keep the content as up to date as possible.    session will be shared closer to the event in order to keep the content as up to date as possible.
       Moderator:                                                                                           Moderator:
            Marty Ehrhardt                                                                                       Ken Shelton
            Director, Staff Training & Development                                                               Editor-in-Chief
            CHICAGO ZOOLOGICAL SOCIETY/BROOKFIELD ZOO                                                            LEADERSHIP EXCELLENCE
       Panelists:                                                                                                  Panelists:
               Laura Birk                                                                                          David Lamb
               Director, Learning & Talent Development                                                             Vice President, Learning & Media Services, Orkin University
               BARILLA                                                                                             ROLLINS, INC.
               Matthew Peters                                                                                      Christopher K. Challender
               Chief, Office of Learning & Career Development                                                      Director of Customer Service & Learning Programs
               DEFENSE INTELLIGENCE AGENCY                                                                         PALTRONICS
               Damian Salas                                                                                        Kee Meng Yeo
               Director of Training, Human Resources                                                               Director, Global Learning & Development
               HORIZON HOUSE, INC.                                                                                 AMWAY

11:30 Scenario Problem Solving/Group Brainstorming                                                          Scenario Problem Solving/Group Brainstorming
      These themed scenarios will be provided to you by your group leaders. During this time, your          These themed scenarios will be provided to you by your group leaders. During this time, your
      group will work together to create solutions for this problem. Keep in mind, there won’t be just      group will work together to create solutions for this problem. Keep in mind, there won’t be just
      one problem to solve! These are real-life situations in a hands-on exercise giving you a new way      one problem to solve! These are real-life situations in a hands-on exercise giving you a new way
      to think and ideas to bring back to your office. Collaborate and problem solve with your peers!       to think and ideas to bring back to your office. Collaborate and problem solve with your peers!
       Onboarding                                                                                           Global Learning
       Group Leader: Joan Martin                                                                            Group Leader: Amy Heirman
       Manager, Leadership & Development                                                                    Organizational Development Consultant
       CLEAR VISION OPTICAL                                                                                 UNITED AIRLINES

12:45 Luncheon
                                                                                                                                                                                                                 6
       Dessert in the Exhibit Hall - Don’t miss your last chance to network face-to-face!
1:30
Post-Conference Master Class:
     F          2:00 pm – 5:30 pm

                Lean in Learning: Developing Leaders for Lean Transformation
      Leaders are turning to Lean to increase productivity, decrease cost, and boost employee                                          standard work, and continuous improvements are all part of the                                       How do lean organizations compare to others?
                                                                                                                                                                                                                                        •


                                                                                                                                                                                                                                            Managing lean and sustaining results
      engagement in the success of their organization. Lean uses a variety of methods to                                               lean methodology. In this session you explore:                                                   •


                                                                                                                                         What is lean and how can it fit with your Corporate University?
      evaluate problems and identify wastes so organizations can systematically eliminate                                              •
                                                                                                                                                                                                                                                   Herb DeBarba
                                                                                                                                         Lean roles and responsibilities
      them. Lean is a management system that focuses on the broad organizational and                                                   •

                                                                                                                                                                                                                                                   Vice President of Lean
                                                                                                                                         Utilizing lean for project management
                                                                                                                                       •
      cultural needs of the organization while utilizing tools similar to Six Sigma in the                                                                                                                                                         CANCER TREATMENT CENTERS OF AMERICA
                                                                                                                                         Utilizing lean for leadership development
                                                                                                                                       •
      process of accomplishing the goals of the organization. Learn by doing, visual systems,                                            Lean as a strategic initiative
                                                                                                                                       •




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6th Annual Corporate University Summit

  • 1. 6th Annual CORPORATE UNIVERSITY Driving Innovation through Learning and Development Summit TM May 19-21, 2009 Hyatt Regency McCormick Place • Chicago, IL Featuring Corporate University All Stars: Phil Morel David Lamb Matthew Peters Linda Landry Kee Meng Yeo Greg Inozemcev Director Vice President, Learning Chief, Office of Learning & Senior Director, Global Director, Global Leadership Facilitator, MICROSOFT & Media Services, Orkin Career Development Learning & Development Learning & Organizational University DEFENSE INTELLIGENCE NUANCE Development Effectiveness ROLLINS, INC. AGENCY COMMUNICATIONS AMWAY JETBLUE AIRWAYS INSPIRE every employee to engage in the culture of continuous learning CREATE an environment where knowledge sharing is encouraged ACHIEVE greatness and drive innovation at every level Sponsored By: www.cusummit.com
  • 2. Learning Objectives: 6th Annual Ensure you meet the training needs of your • CORPORATE employees UNIVERSITY Assess, develop and validate a solid business • May 19-21, 2009 case for the use of learning technology Hyatt Regency McCo Summit rmick Place • Chicago TM Upgrade your existing content and training • , IL Dri ving Innovation throu programs gh Learning and Devel opment Dear Colleague, Create a blended learning environment • Develop Gen-X & Gen-Y more rapidly to • The harsh reality has set in - do more with less become leaders and managers is here. We need to be our training programs frugal and thoughtful now more than ever. about every dollar spent Integrate learning with the talent suite • in 2009 is all about value: Defining, Creating, Me asuring, Quantifying the Value of Learning , Communicating, De . livering, and Proving This is your opportunity to learn new perspectiv es, share success stories , drive innovation and know where you’re goi Here’s a rundown of wh ng. at you’ll experience at Who Should Attend: the 6th Annual Corporate University Summit: Stimulating Program Desig Problem Solving Scenar n: Less power point and more discussion on VPs, Directors, Senior Managers of: new ideas…you won’t ios: Interaction is virtual go home empty-hande Learning and Development ly always better for the multiple ideas through • d! these shared learning ses brain if learning is the outcome. Exchange sions! More networking: Co Corporate Universities nnect with the people • you want to meet throug speed networking! Fos h extended breaks, lun ter new relationships! Corporate Training ches and regionalized • Together, we have the Instructional Design • power to proactively init iate meaningful change . Curriculum Design • I look forward to meetin g you in Chicago this Ma eLearning y! • All the best, Organizational Effectiveness • Organizational Development • Human Capital • Workforce Planning • Michelle Cardinal Succession Planning and Development • Sr. Conference Direct or IQPC Talent Management • About the Venue: This program has been approved for recertification credit hours through the Human Resource Certification Hyatt Regency Institute (HRCI). For more information about certification or recertification, please visit the HRCI McCormick Place homepage at www.hrci.org 2233 South Martin L. King Drive, Chicago, Illinois, USA 60616-9985 Tel: 1-312-567-1234 Sponsorship and Exhibition Opportunities What are you waiting for? Get involved! attendance by top level professionals across industries and With amenities designed to pamper every guest, natural functions. Together we can provide them with a one-stop-shop lighting throughout and friendly staff, the Hyatt Regency Don’t Miss your Opportunity To: SPEAK, SPONSOR, EXHIBIT, for all their marketing and business needs. McCormick Places hotel remains the preferred choice for and NETWORK… visitors year after year. IQPC has secured a special group Contact Thomas Boccard, Sponsorship Manager, rate for CU Summit attendees. The group rate is sponsorship@iqpc.com or at 866-232-8660. CUSTOM-TAILORED MARKETING SOLUTIONS: As a professional, available 3 days prior and 3 days post event dates, you recognize how challenging it is to navigate through to the For media opportunities contact Nisha Prasad at before April 25, 2009, and is subject to availability. The actual decision maker. Corporate University Summit attracts nisha.prasad@iqpc.com group rate is $249 per night + taxes. Please see the event website www.cusummit.com for more information. 2
  • 3. PRE-CONFERENCE INTERACTIVE WORKSHOPS Tuesday, May 19, 2009 A B 8:30 am – 2:30 pm 8:30 am – 2:30 pm Launching a Corporate University Developing Global Leadership Expertise You have only one opportunity to launch a Governance: who decides what? Globalization and the context of global business How is global leadership developed? • • corporate university and get it right. Since no two Relationship building have given rise to new leadership challenges. In Development program caveats • • organizations are exactly alike, every corporate Organizing the corporate university response, corporations are increasingly tasked with Assessment instruments • • university has its own unique design and structure. Staffing the corporate university developing global leadership skills in their Sample training modules/Exercises • • Trying to develop the blueprint for your design can Funding the corporate university workforce. The workshop summarizes the basics of - Global Leader Case Study • lead you to a conglomerate of mismatched Performance analysis and development delivery global leadership, illustrates what global leadership - Intercultural Competence • resources, loose definitions, and varying Build internal loyalty, relationships and success expertise looks like, and identifies the primary global - Stakeholder Dialogue • perspectives that do not necessarily address your Evaluating and measuring the value of a corporate leadership competencies based on research. - Leadership Simulation • organization’s corporate culture and resourcing university Building on this foundation, the rest of the Joyce Osland needs. In this workshop you will learn: Metrics for measuring success workshop is devoted to development caveats, • Lucas Endowed Professor of Global • The value of a corporate university assessment instruments, and, primarily, hands-on Karen Barley Leadership • Planning the corporate university: strategy and demonstrations of competency modules and President & Co-Founder SAN JOSE STATE UNIVERSITY direction developmental techniques and technology. CORPORATE UNIVERSITY ENTERPRISE, • Determining the scope, stakeholders and Outline: INC. operating principles • The business case for global leadership • The global context and its impact on leadership • What does global leadership expertise look like? • The Pyramid Model of Global Leadership Competencies C 9:00 am – 12:30 pm Site Tour at Hamburger University Hamburger University – McDonald’s Center of Training Excellence In 1961, Fred Turner, McDonald’s former senior chairman and Ray Kroc’s first grillman, founded Hamburger University in the basement of a McDonald’s restaurant in Elk Grove Village, Illinois. Since its inception, training at Hamburger University has emphasized consistent restaurant operations procedures, service, quality and cleanliness. It has become the company’s global center of excellence for See how it all began and why Hamburger U is still the model many corporations are following when building McDonald’s operations training and leadership development. their training & development programs. Transportation will be provided. SPACE IS LIMITED! D E 2:30 pm – 5:30 pm 2:30 pm – 5:30 pm Electronic Performance Support Systems Lab: Design & Develop Improve Your organization’s Talent Management Strategy in 3 “Point of Need” Self-Instruction Hours! (Guaranteed) According to research conducted by IDC (a premier Create EPSS solutions that improve learner In this interactive workshop we tackle all aspects of then break into discussion groups and begin • global provider of market intelligence), knowledge retention and job performance, and reduce a successful talent management strategy, discuss exercises to identify strengths and weaknesses of workers spend 15 to 30 percent of their time training and support costs. best practices and help each participant craft an existing strategies before finalizing your improved researching and gathering information—they are Follow the essential steps and methods involved in improved talent management blueprint. Come approach. • successful at finding what they need less than 50 building and implementing effective performance prepared to learn, share and contribute. • Recruiting and onboarding percent of the time. Systems, processes, and support systems to ensure that the EPSS is easy to Review talent management best practices from • Performance management and evaluations products are continuously being introduced into use and successfully adopted by the end users. multiple angles • Development planning organizations as they are undergoing constant Avoid the problems or complications that may • Talent management an integrated approach (case • Learning Management • change. Constant change within the workplace arise when building an EPSS to simplify the study) • Succession planning contributes to a loss in productivity when employees process and save you time, money, and • Technology’s role in a successful talent strategy. • Knowledge Management in a Web 2.0 world spend their time on ineffective research and aggravation. Can you be successful without it? Jeremy Tillman information gathering activities. An Electronic • Talent management won’t be the same tomorrow Brian Makowski Founder & CEO Performance Support System, or EPSS, that provides is your organization ready? Vice President, Training Development TRAINUP.COM fingertip information may need to be added to your • Talent management on a shoestring budget O/E LEARNING blend of learning solutions. In this workshop, you Anna Williams learn how to: Dissect and improve your current strategy from Executive Director of Corporate Training • Determine when an EPSS solution is the right Kelly Condron top to bottom Solutions, TRAINUP.COM deployment choice over or in addition to other Performance Improvement Specialist Our experts share key insight and successful forms of learning to increase speed to O/E LEARNING strategies for each component listed below. You’ll competency and reduce errors/misinformation. Register Today! www.cusummit.com Sponsors: 3
  • 4. MAIN AGENDA DAY ONE Wednesday, May 20, 2009 Registration & Coffee Speed Networking by Region 11:30 Panel: Boomers, Generation X & the 7:30 9:30 Millennials: Bridge the Divide in the Looking to meet more people in your area? Here’s your Chairperson’s Opening Remarks Workplace 8:30 chance to showcase your rapid-fire networking skills! This structured speed networking will help you meet Why “Business as Usual” just won’t do for the new • Keynote: How to Succeed in the Brave New 8:45 conference colleagues and give you the opportunity to generation of employees World of “Pull” vs. “Push” Learning build new relationships to identify deal-making and Understand how these generations learn • What if you were running a learning organization where partnership opportunities in the industry. Create a culture of shared learning & development • consumption of all your learning offerings was purely Develop a blended learning solution • 10:00 Morning Networking Break voluntary? What if you received at least half of your Prepare for the changing demographics • yearly funding based on the number of offerings Make learning enjoyable for all learning styles • 10:45 Panel: Emotional Engagement in Uncertain consumed? What if the consumers of the learning were Moderator: Economic Times predominately GenY and worldwide? What if you needed Tom LeNoble a platform to drive collaboration, build community, and With a number of corporations eliminating thousands of Chief Support Officer get everyone to share ideas and knowledge; one that is positions, retaining and managing talent is crucial to SUPPORTSPACE highly accessible any time and from anywhere? How maintain company success. During these uncertain Panelists: would you do it? How would you pull in your learners so economic times, training and development must continue Ingrid Fernandes that they wanted to learn and share their knowledge with to keep up productivity. Hear what organizations are Sr. Manager, Learning & Development others? Hear how Microsoft tackled these questions and doing with rational and emotional engagement and DELOITTE established a thriving “PULL” learning organization where innovation in this environment. half of all Microsoft employees worldwide voluntarily Shari Hill Moderator: consume its offerings. Come see the innovative social Director of Human Resources Melonie Boone PHR media platform that connects learners and challenges WARADY & DAVIS, LLP Sr. Director, Human Resources them to “Dare to Share” their knowledge with others. ONEPOINT PATIENT CARE Sabrina King Phil Morel Director of Talent Development Panelists: Director TTX COMPANY Scott Wigley MICROSOFT (former) Director, Executive Talent Development 12:15 Luncheon AMERICAN EXPRESS Toni-Ann Mills 1:30 AFTERNOON BREAKOUT SESSIONS Director, Global Sales Learning and Development - 5:30 Here’s your chance to customize your learning experience. FENWAL, INC. You don’t have to sit in the same track throughout the Beth Bratkovic afternoon. Move around from track to track and attend Vice President, Talent Development the sessions most important to you! GENERAL GROWTH PROPERTIES Track A Track B Track C Social Networking: Learning Theory in Action Achieving Operational Excellence Through Develop Tomorrow’s Leaders and Keep Them 1:30 Blended Learning in Sales, Customer Service, Social networks have changed the way that the world Gain a deeper understanding of how individual leadership • and Team Building Skills communicates and informs. From blogs and discussion boards strengths fit into different environments to Facebook, LinkedIn and even Twitter, the sharing of Accelerate culture shift in talent management, employee Understand personal leadership strength and weaknesses • • information has never evolved at a more rapid pace. The development, and learning philosophies from multiple viewpoints amount of aggregated knowledge amassed through social Articulate and share the vision of Operational Excellence Engage employees in an improvement process that imbeds • • networks has quickly superseded any formal effort to publish throughout all levels of the company the goals of the organization information. The question remains, can social networks Involve employees to obtain buy-in, promote success, and Identify program champions to be evangelists • • change the way we learn and educate? Can these tools be positively affect change Samantha Snyder harnessed to include actual learning? What about corporate Determine the infrastructure requirements, influencing • Director, Kaufman Rossin University governance? How can organizations oversee tools that are factors, and barriers KAUFMAN, ROSSIN & COMPANY essentially organic and self-managed? Learn how Use blended learning for efficient and effective delivery of • Joy Batteen organizations are using social networks to create learning learning resources Director, Talent Management & HR opportunities and share knowledge globally. Resolve competing issues: learner needs, pressing business • KAUFMAN, ROSSIN & COMPANY • Learn how to identify and create appropriate social needs, technical resources, timelines, and resources networking learning opportunities Experience this Pecha Kucha formatted presentation! • • Expand existing internal social networks to include 4 knowledge transfer
  • 5. Enhance current offerings with additional social networking Ted Villella • opportunities Learning and Performance Leader AMERICAN LASER CENTERS Avi Singer Director, Organizational Development Brian Makowski UNDERTONE NETWORKS Vice President, Training Development O/E LEARNING Kelly Condron Performance Improvement Specialist O/E LEARNING Mobile Learning: For Employees on the Go How a Global Media Giant Leveraged 2:15 Adopt & Adapt: Integrate Best Practices for Technology to Reach its Performance Goals What are the real opportunities of mobile learning? Your Corporate University • and Increase Employee Satisfaction Evaluate mobile devices capabilities • This session offers you the opportunity to learn by doing. Do you Draw from a repertoire of examples to meet needs • Life before the new solution plan to establish a corporate university? Do you wonder how the • Match learning needs with potential tools and solutions • Benefits of a tailored technology approach lessons of other companies can apply to your organization? Are • Overview of goals accomplished you working with a skeletal staff? Using the University of PREIT • B.J. Schone Strategy of building on success as an example, you learn practical steps you can take to create • Senior Learning Technology Specialist Incorporation of custom learning and development planning (or fine tune) your corporate university. Analyze and select • QUALCOMM International expansion elements of this design that could work for you. • Continued improvement • Select key elements for your university strategic plan • • Identify & leverage key stakeholders Jeremy Tillman • Design and implement a targeted marketing plan Founder & CEO • Identify key business goals as guiding principles for choice TRAINUP.COM of curriculum offerings Incorporate core features in class design to insure customer • focus and skills transfer Eloise S. Levitt Dean UNIVERSITY OF PREIT, PREIT LLC. Networking Break 3:00 Scenario Problem Solving/Group Brainstorming Scenario Problem Solving/Group Brainstorming Scenario Problem Solving/Group Brainstorming 3:30 These themed scenarios will be provided to you by your group These themed scenarios will be provided to you by your group These themed scenarios will be provided to you by your group leaders. During this time, your group will work together to leaders. During this time, your group will work together to leaders. During this time, your group will work together to create solutions for this problem. Keep in mind, there won’t create solutions for this problem. Keep in mind, there won’t create solutions for this problem. Keep in mind, there won’t be just one problem to solve! This hands-on exercise gives you be just one problem to solve! This hands-on exercise gives you be just one problem to solve! This hands-on exercise gives you a new way of thinking and ideas to bring back to your office. a new way of thinking and ideas to bring back to your office. a new way of thinking and ideas to bring back to your office. Collaborate and problem solve with your peers! Collaborate and problem solve with your peers! Collaborate and problem solve with your peers! Table 1: Measurement Table 1: Organizational Development Table 1: Leadership Development Group Leader: Barbara Eckstein, Director, Learning Group Leader: Christa Dallmann, Manager, Employee Group Leaders: Andrea Graff, Practice Leader, Management System, UNIVERSITY OF MICHIGAN HEALTH Development, CLASSIFIED VENTURES Organization Capability & Leader Development, SYSTEM GENENTECH Table 2: Talent Development Table 2: Performance Group Leader: Mary Crisafulli, Chief Talent Officer, Table 2: Training Group Leader: Laura Handrick, Vice President CLEAR VISION OPTICAL Group Leader: Greg Inozemcev, Leadership Facilitator, Innovation, MAIDS INTERNATIONAL Organizational Effectiveness,JETBLUE AIRWAYS 5:30 – 6:30 Networking Cocktail Reception Dinner with Strangers 7:30 Now that you have finished your sessions for today and are pumped about what you’re learning, it’s time to break away for dinner. Don’t be shy and order room service. Check out the Dinner with Strangers board and sign up to dine at a local restaurant with your peers. Continue discussing what you’ve learned today and make some new friends! Sponsors: 5
  • 6. MAIN AGENDA DAY TWO Thursday, May 21, 2009 Registration & Coffee Panel: Use Innovation to Drive Informal & James Mcpherson 7:30 9:00 Alternative Learning Technical Training Coordinator Chairperson’s Day One Wrap Up UNION SANITARY 8:00 Learning leaders who limit themselves to formal learning need to think bigger. They are missing out on the vast Monica L. Ferguson Keynote: Learning in 2020: What Does the 8:15 majority of learning that’s happening in the workplace. Managing Director, National Private Wealth Management Landscape Look Like? Staying afloat during these uncertain economic times, Learning and Development Ten years ago, we never knew how learning would corporations MUST base training curriculums on the J.P. MORGAN change so much. But, as technology advances, teaching competitive landscape, competencies and business Linda Landry methods must follow. As we begin to enter into an era direction. Hear how these companies are driving informal Senior Director, Global Learning & Development where it appears technology based learning will become and alternative learning within their organizations. NUANCE COMMUNICATIONS the method for generations to come, what can we expect Moderator: in the next ten years? Dennis Callahan 10:00 Networking Break Lisa Neal Gualtieri Training Director PhD, Editor-in-Chief TRAVELERS INSURANCE 10:45 Breakout Sessions eLEARN MAGAZINE -12:45 This is another chance to customize your learning Panelists: experience. You don’t have to sit in the same track Debbie Graye throughout the afternoon. Move around from track to Director, Learning & Development track and attend the sessions most important to you! SEARS HOLDING CORPORATION Track A Track B 10:45 Panel: 30 Ideas in 40 Minutes Panel: 30 Ideas in 40 Minutes Sometimes the most valuable idea that you take home from an event is just one simple easy Sometimes the most valuable idea that you take home from an event is just one simple easy method that you can take back and get immediate results. The idea behind 30 ideas in 40 method that you can take back and get immediate results. The idea behind 30 ideas in 40 minutes is for our panelists to present their idea in one minute. Through these ideas you will minutes is for our panelists to present their idea in one minute. Through these ideas you will walk away with no less than 10 concepts to implement in your organization. Details for this walk away with no less than 10 concepts to implement in your organization. Details for this session will be shared closer to the event in order to keep the content as up to date as possible. session will be shared closer to the event in order to keep the content as up to date as possible. Moderator: Moderator: Marty Ehrhardt Ken Shelton Director, Staff Training & Development Editor-in-Chief CHICAGO ZOOLOGICAL SOCIETY/BROOKFIELD ZOO LEADERSHIP EXCELLENCE Panelists: Panelists: Laura Birk David Lamb Director, Learning & Talent Development Vice President, Learning & Media Services, Orkin University BARILLA ROLLINS, INC. Matthew Peters Christopher K. Challender Chief, Office of Learning & Career Development Director of Customer Service & Learning Programs DEFENSE INTELLIGENCE AGENCY PALTRONICS Damian Salas Kee Meng Yeo Director of Training, Human Resources Director, Global Learning & Development HORIZON HOUSE, INC. AMWAY 11:30 Scenario Problem Solving/Group Brainstorming Scenario Problem Solving/Group Brainstorming These themed scenarios will be provided to you by your group leaders. During this time, your These themed scenarios will be provided to you by your group leaders. During this time, your group will work together to create solutions for this problem. Keep in mind, there won’t be just group will work together to create solutions for this problem. Keep in mind, there won’t be just one problem to solve! These are real-life situations in a hands-on exercise giving you a new way one problem to solve! These are real-life situations in a hands-on exercise giving you a new way to think and ideas to bring back to your office. Collaborate and problem solve with your peers! to think and ideas to bring back to your office. Collaborate and problem solve with your peers! Onboarding Global Learning Group Leader: Joan Martin Group Leader: Amy Heirman Manager, Leadership & Development Organizational Development Consultant CLEAR VISION OPTICAL UNITED AIRLINES 12:45 Luncheon 6 Dessert in the Exhibit Hall - Don’t miss your last chance to network face-to-face! 1:30
  • 7. Post-Conference Master Class: F 2:00 pm – 5:30 pm Lean in Learning: Developing Leaders for Lean Transformation Leaders are turning to Lean to increase productivity, decrease cost, and boost employee standard work, and continuous improvements are all part of the How do lean organizations compare to others? • Managing lean and sustaining results engagement in the success of their organization. Lean uses a variety of methods to lean methodology. In this session you explore: • What is lean and how can it fit with your Corporate University? evaluate problems and identify wastes so organizations can systematically eliminate • Herb DeBarba Lean roles and responsibilities them. Lean is a management system that focuses on the broad organizational and • Vice President of Lean Utilizing lean for project management • cultural needs of the organization while utilizing tools similar to Six Sigma in the CANCER TREATMENT CENTERS OF AMERICA Utilizing lean for leadership development • process of accomplishing the goals of the organization. Learn by doing, visual systems, Lean as a strategic initiative • ABOUT OUR SPONSORS Co-Sponsors Content Sponsor Facilitador® is dedicated to providing custom learning solutions - including learning strategy consulting and design, knowledge capture and transfer methodologies, role, process and systems mapping, instructional TrainUp.com is your Career Training & LMS Marketplace! TrainUp.com’s Expedia like Sapereon is a team of independent advisors whose design, e-learning development, assessments, and more. We are a “custom tailor” committed to bringing you value and training portal, training coordination services, & mini LMS are all FREE!Locate instructor- expertise and passion is the intersection of learning and accelerating your results by providing either “a-la-carte” services through collaboration with your internal resources, or led training nationwide. Search 200,000+ events from over 500 leading training business in the global community of the distributed world. By developing and delivering complete, end-to-end solutions. With high integrity, superior project management and fair pricing, providers . leveraging a strategic and operational focus with a breadth and depth our solutions have been deployed across organizations, institutions and agencies in over 100 countries and in multiple Identify top-tier instructors & curricula for onsite or train-the-trainer programs of experience, Sapereon, LLC is able to provide an unparalleled level of • languages. Certified Small Business, Minority Business and Woman-Owned business. www.facilitador.com Browse 10,000+ online courses from Skillsoft, NETg, Mind Leaders and more expertise in enterprise-wide strategic learning consulting, solution • Experience customizable web-based learning, performance & talent management solutions design, sourcing strategy and governance, learning technology strategy • Product Showcase Sponsors Interact in our upcoming Web 2.0 training community site www.TrainingConversations.com and deployment, knowledge management, program management and • Founded in 1995, Comartis is a leading provider of talent development solutions and services designed to align With TrainUp.com corporations can now look to one source to manage and deliver enterprise wide custom content build. Sapereon partners with clients to help them to corporate training with strategic business goals and metrics. Comartis award winning software, the i-qbox training, performance management and e-learning solutions. www.trainup.com become high performing organizations by more effectively empowering Human Performance Suite provides a comprehensive solution to assess compliance, manage training, track competencies and their global enterprise knowledge. www.sapereon.com drive performance with Multi-lingual support in over 17 languages. Some of the world's most successful enterprises and An innovator in corporate training and organizational performance, VitalSmarts Exhibitors organizations such as Abbott, AXA Insurance, BMW, Bombardier, Cornelsen, Credit Suisse, Epise, HP, La Prairie, Lonza, Nestle- is home to multiple training offerings, including Crucial Conversations®, Crucial Nespresso,King's Daughter Medical Center, PQC, Raiffeisen, Scrum Alliance, SwissRe or TAP Pharmaceuticals are using the Confrontations™, and Influencer Training™. Each course improves key organizational outcomes by getAbstract provides rapid access to the vast expert innovative products of Comartis to increase their competitiveness, performance and profit. Comartis is headquartered in Zug, focusing on high-leverage skills and strategies. The Company also has three New York Times bestselling knowledge of top business leaders and authors. With Switzerland, and has regional offices in the United States and Morocco and a wide network of partners and resellers in books, Influencer, Crucial Conversations and Crucial Confrontations. VitalSmarts has been ranked twice more than 5,000 titles, it is the largest online library of book America, Europe, Asia and the Middle East. For more information, visit www.comartis.com and www.i-qbox.com by Inc. magazine as one of the fastest-growing companies in America and has taught more than 2 summaries. It is a business information resource that allows managers million people worldwide. www.vitalsmarts.com to increase their knowledge, become more innovative, and solve their Capella University, founded in 1993, offers graduate degree programs in the fields of business, information everyday business problems accurately and efficiently. technology, education, human services, public health, public safety, and psychology, as well as bachelor's Established in 1984, O/E Learning designs and develops new training and performance getAbstract provides companies with a range of tools that ensure the degree programs in the fields of business, information technology, and public safety. The university is exclusively online, and improvement programs, as well as converts existing programs to different forms of delivery success of their business initiatives like no other: Virtual Book Club, focuses on the needs of adult students who want a high-quality education they can pursue from any location. including Web-based, instructor-led, virtual classroom, CD/DVD, and mobile devices. O/E’s getAbstract Competency ListsTM, Personalized Summary ServiceTM, Snap- Capella University offers reduced tuition and other special benefits to members of its alliance programs, which include more diverse services range from organizational development initiatives to professional certifications in safety, In Enterprise IntegratorTM, Usage Analytics, among others. than 100 leading corporations, 25 percent of U.S. community colleges and many state schools, and every branch of the U.S. quality, and employee involvement. The privately held company is headquartered in Troy, MI. Leverage Visit www.getabstract.com/corpunivsummit to obtain a Free Trial and Armed Forces. Stop by Capella’s booth to learn more about the Capella Alliance program and Capella’s degree programs. Life, a wholly owned subsidiary, is headquartered in Pleasanton, CA and focuses on providing corporate see why more than 1,000 Fortune 500+ companies use getAbstract www.capella.edu Concierge, Wellness, and Work/Life programs. Learn more about O/E at: www.oe.com. today! www.getabstract.com REGISTRATION INFORMATION TEAM DISCOUNTS Register by 4/24/09 Standard Price End-User Pricing Contact Customer Service at 1-800-882-8684 for the following discounts: TEAM: Only one discount may be applied per registrant. Conference Only $1,799 (save $200) $1,999 NON-PROFIT, GOVERNMENT, ACADEMIA: Call for more information. Conference + 1 Workshop $2,348 (save $200) $2,548 PAYMENT INFORMATION: Details for making payment via EFT or wire transfer: Conference + 2 Workshops $2,897 (save $200) $3,097 A $99 processing charge will be assessed to all registrations not accompanied by credit card payment at the time of registration Conference + 3 Workshops $3,346 (save $300) $3,546 (save $100) MAKE CHECKS PAYABLE IN U.S. DOLLARS TO: IQPC Workshops Only $549 $549 Details for making payment via EFT or wire transfer: JPMorgan Chase - Penton Learning Systems LLC dba IQPC: 957-097239, ABA/Routing #: 021000021 Register by 4/24/09 Standard Price Solution Provider Pricing Reference: Please include the name of the attendee(s) and the event number: 11465.003 Payment Policy: Payment is due in full at the time of registration. Your registration will not be Conference Only $2,499 (save $500) $2,999 confirmed until payment is received and may be subject to cancellation. For IQPC’s Cancellation, Postponement and Substitution Policy, please visit Conference + 1 Workshop $3,048 (save $500) $3,548 www.iqpc.com/cancellation Conference + 2 Workshops $3,597 (save $500) $4,097 Special Dietary Needs: If you have a dietary restriction, please contact Customer Service at 1- 800-882-8684 to discuss your specific needs. Conference + 3 Workshops $4,046 (save $600) $4,546 (save $100) Please contact the venue for directions or transportation recommendations. Workshops Only $549 $549 ©2009 IQPC. All Rights Reserved. The format, design, content and arrangement of this brochure constitute a trademark of IQPC. Unauthorized reproduction will be actionable under Note: End-Users include HR, L&D, Talent, OD practitioners within organizations, not including consultants, vendors, or solution providers. IQPC maintains the right to enforce pricing the Lanham Act and common law principles. based on company type and/or job title. 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  • 8. International Quality & Productivity Center REGISTRATION CARD 535 5th Avenue, 8th Floor New York, NY 10017 YES! Please register me for 6th Annual CORPORATE UNIVERSITY Summit TM ❑ Conference Only ❑ Conference + 2 Workshops ❑ Workshop(s) Only ❑ Conference + 3 Workshops ❑ Conference + 1 Workshop See Page 7 for pricing details. Your customer registration code is: When registering, please provide the code above. Name__________________________________ Job Title ________________________ Organization____________________________________________________________ Approving Manager______________________________________________________ Address_______________________________________________________________ City__________________________________State______________Zip___________ 5 EASY WAYS TO REGISTER: Phone________________________________Fax_______________________________ E-mail__________________________________________________________________ Web: www.cusummit.com 1 ❑ Please keep me informed via email about this and other related events. 2 Call: 1-800-882-8684 ❑ Check enclosed for $_________ (Payable to IQPC) ❑ Charge my __Amex __Visa __Mastercard __Diners Club Email: info@iqpc.com 3 Fax: 1-646-378-6025 4 4 Card #____________________________________Exp. Date___/___ 5 Mail: IQPC Details for making payment via EFT or wire transfer can be found on 535 5th Avenue, 8th Floor, preceding page. New York, NY 10017 ❑ I cannot attend, but please keep me informed of all future events. 11465.003 /D/NP 6th Annual CORPORATE UNIVERSITY Driving Innovation through Learning and Development Summit TM May 19-21, 2009 • Hyatt Regency McCormick Place • Chicago, IL Featuring Corporate University All Stars: Kee Meng Yeo Greg Inozemcev Phil Morel Matthew Peters Linda Landry David Lamb Director, Global Leadership Facilitator, Director Chief, Office of Learning & Senior Director, Global Vice President, Learning & Organizational Effectiveness MICROSOFT Career Development Learning & Learning & Media Development JETBLUE AIRWAYS DEFENSE INTELLIGENCE Development Services, Orkin AMWAY AGENCY NUANCE University COMMUNICATIONS ROLLINS, INC.