Make the most of your internal training program at the fastest growing corporate learning and development conference. The 6th Annual Corporate University Summit will take your training program to the next level through its unparalleled educational sessions, workshops and niche networking. Strategies for success include innovative ways to increase employee motivation & productivity, improve customer satisfaction and drive revenue. Find out why the Corporate University Summit is a top corporate learning and development event, 6 years running. Attend and take part in all new, interactive sessions including:
• Site Tour inside McDonald’s Hamburger University
• Speed Networking
• “30 ideas in 40 minutes” – Rapid Fire Ideas Panel
• Scenario Problem Solving/Brainstorming with your peers
• Cost- Benefit Analysis and Budgeting in Lean Transformation
• Timely Keynotes: “Learning in 2020: What does the Landscape Look Like?”
• 6 Training Seminars and HRCI credits to enhance your professional development
1. 6th Annual
CORPORATE
UNIVERSITY Driving Innovation through
Learning and Development
Summit
TM
May 19-21, 2009
Hyatt Regency McCormick Place • Chicago, IL
Featuring Corporate University All Stars:
Phil Morel David Lamb Matthew Peters Linda Landry Kee Meng Yeo Greg Inozemcev
Director Vice President, Learning Chief, Office of Learning & Senior Director, Global Director, Global Leadership Facilitator,
MICROSOFT & Media Services, Orkin Career Development Learning & Development Learning & Organizational
University DEFENSE INTELLIGENCE NUANCE Development Effectiveness
ROLLINS, INC. AGENCY COMMUNICATIONS AMWAY JETBLUE AIRWAYS
INSPIRE every employee to engage in the culture of continuous learning
CREATE an environment where knowledge sharing is encouraged
ACHIEVE greatness and drive innovation at every level
Sponsored By:
www.cusummit.com
2. Learning Objectives:
6th Annual
Ensure you meet the training needs of your
•
CORPORATE employees
UNIVERSITY Assess, develop and validate a solid business
•
May 19-21, 2009
case for the use of learning technology
Hyatt Regency McCo
Summit rmick Place • Chicago
TM
Upgrade your existing content and training
•
, IL
Dri ving Innovation throu programs
gh Learning and Devel
opment
Dear Colleague, Create a blended learning environment
•
Develop Gen-X & Gen-Y more rapidly to
•
The harsh reality has set
in - do more with less become leaders and managers
is here. We need to be
our training programs frugal and thoughtful
now more than ever. about every dollar spent Integrate learning with the talent suite
•
in
2009 is all about value:
Defining, Creating, Me
asuring, Quantifying
the Value of Learning , Communicating, De
. livering, and Proving
This is your opportunity
to learn new perspectiv
es, share success stories
, drive innovation and
know where you’re goi
Here’s a rundown of wh ng.
at you’ll experience at
Who Should Attend:
the 6th Annual Corporate
University Summit:
Stimulating Program
Desig
Problem Solving Scenar n: Less power point and more discussion on VPs, Directors, Senior Managers of:
new ideas…you won’t
ios: Interaction is virtual go home empty-hande Learning and Development
ly always better for the
multiple ideas through •
d!
these shared learning ses brain if learning is the
outcome. Exchange
sions!
More networking: Co Corporate Universities
nnect with the people •
you want to meet throug
speed networking! Fos h extended breaks, lun
ter new relationships! Corporate Training
ches and regionalized •
Together, we have the Instructional Design
•
power to proactively init
iate meaningful change
. Curriculum Design
•
I look forward to meetin
g you in Chicago this Ma
eLearning
y! •
All the best, Organizational Effectiveness
•
Organizational Development
•
Human Capital
•
Workforce Planning
•
Michelle Cardinal
Succession Planning and Development
•
Sr. Conference Direct
or
IQPC Talent Management
•
About the Venue:
This program has been approved for recertification credit hours through the Human Resource Certification Hyatt Regency
Institute (HRCI). For more information about certification or recertification, please visit the HRCI McCormick Place
homepage at www.hrci.org
2233 South Martin L. King Drive,
Chicago, Illinois, USA 60616-9985
Tel: 1-312-567-1234
Sponsorship and Exhibition Opportunities
What are you waiting for? Get involved! attendance by top level professionals across industries and With amenities designed to pamper every guest, natural
functions. Together we can provide them with a one-stop-shop lighting throughout and friendly staff, the Hyatt Regency
Don’t Miss your Opportunity To: SPEAK, SPONSOR, EXHIBIT, for all their marketing and business needs. McCormick Places hotel remains the preferred choice for
and NETWORK… visitors year after year. IQPC has secured a special group
Contact Thomas Boccard, Sponsorship Manager,
rate for CU Summit attendees. The group rate is
sponsorship@iqpc.com or at 866-232-8660.
CUSTOM-TAILORED MARKETING SOLUTIONS: As a professional, available 3 days prior and 3 days post event dates,
you recognize how challenging it is to navigate through to the For media opportunities contact Nisha Prasad at before April 25, 2009, and is subject to availability. The
actual decision maker. Corporate University Summit attracts nisha.prasad@iqpc.com group rate is $249 per night + taxes. Please see the
event website www.cusummit.com for more information. 2
3. PRE-CONFERENCE INTERACTIVE WORKSHOPS Tuesday, May 19, 2009
A B
8:30 am – 2:30 pm 8:30 am – 2:30 pm
Launching a Corporate University Developing Global Leadership Expertise
You have only one opportunity to launch a Governance: who decides what? Globalization and the context of global business How is global leadership developed?
• •
corporate university and get it right. Since no two Relationship building have given rise to new leadership challenges. In Development program caveats
• •
organizations are exactly alike, every corporate Organizing the corporate university response, corporations are increasingly tasked with Assessment instruments
• •
university has its own unique design and structure. Staffing the corporate university developing global leadership skills in their Sample training modules/Exercises
• •
Trying to develop the blueprint for your design can Funding the corporate university workforce. The workshop summarizes the basics of - Global Leader Case Study
•
lead you to a conglomerate of mismatched Performance analysis and development delivery global leadership, illustrates what global leadership - Intercultural Competence
•
resources, loose definitions, and varying Build internal loyalty, relationships and success expertise looks like, and identifies the primary global - Stakeholder Dialogue
•
perspectives that do not necessarily address your Evaluating and measuring the value of a corporate leadership competencies based on research. - Leadership Simulation
•
organization’s corporate culture and resourcing university Building on this foundation, the rest of the Joyce Osland
needs. In this workshop you will learn: Metrics for measuring success workshop is devoted to development caveats,
•
Lucas Endowed Professor of Global
• The value of a corporate university assessment instruments, and, primarily, hands-on
Karen Barley Leadership
• Planning the corporate university: strategy and demonstrations of competency modules and
President & Co-Founder SAN JOSE STATE UNIVERSITY
direction developmental techniques and technology.
CORPORATE UNIVERSITY ENTERPRISE,
• Determining the scope, stakeholders and Outline:
INC.
operating principles • The business case for global leadership
• The global context and its impact on leadership
• What does global leadership expertise look like?
• The Pyramid Model of Global Leadership
Competencies
C 9:00 am – 12:30 pm
Site Tour at Hamburger University
Hamburger University – McDonald’s Center of Training Excellence In 1961, Fred Turner, McDonald’s former senior chairman and Ray Kroc’s first grillman, founded Hamburger
University in the basement of a McDonald’s restaurant in Elk Grove Village, Illinois.
Since its inception, training at Hamburger University has emphasized consistent restaurant operations
procedures, service, quality and cleanliness. It has become the company’s global center of excellence for See how it all began and why Hamburger U is still the model many corporations are following when building
McDonald’s operations training and leadership development. their training & development programs.
Transportation will be provided. SPACE IS LIMITED!
D E
2:30 pm – 5:30 pm 2:30 pm – 5:30 pm
Electronic Performance Support Systems Lab: Design & Develop Improve Your organization’s Talent Management Strategy in 3
“Point of Need” Self-Instruction Hours! (Guaranteed)
According to research conducted by IDC (a premier Create EPSS solutions that improve learner In this interactive workshop we tackle all aspects of then break into discussion groups and begin
•
global provider of market intelligence), knowledge retention and job performance, and reduce a successful talent management strategy, discuss exercises to identify strengths and weaknesses of
workers spend 15 to 30 percent of their time training and support costs. best practices and help each participant craft an existing strategies before finalizing your improved
researching and gathering information—they are Follow the essential steps and methods involved in improved talent management blueprint. Come approach.
•
successful at finding what they need less than 50 building and implementing effective performance prepared to learn, share and contribute. • Recruiting and onboarding
percent of the time. Systems, processes, and support systems to ensure that the EPSS is easy to Review talent management best practices from • Performance management and evaluations
products are continuously being introduced into use and successfully adopted by the end users. multiple angles • Development planning
organizations as they are undergoing constant Avoid the problems or complications that may • Talent management an integrated approach (case • Learning Management
•
change. Constant change within the workplace arise when building an EPSS to simplify the study) • Succession planning
contributes to a loss in productivity when employees process and save you time, money, and • Technology’s role in a successful talent strategy. • Knowledge Management in a Web 2.0 world
spend their time on ineffective research and aggravation. Can you be successful without it?
Jeremy Tillman
information gathering activities. An Electronic • Talent management won’t be the same tomorrow
Brian Makowski Founder & CEO
Performance Support System, or EPSS, that provides is your organization ready?
Vice President, Training Development TRAINUP.COM
fingertip information may need to be added to your • Talent management on a shoestring budget
O/E LEARNING
blend of learning solutions. In this workshop, you Anna Williams
learn how to: Dissect and improve your current strategy from Executive Director of Corporate Training
• Determine when an EPSS solution is the right Kelly Condron top to bottom Solutions, TRAINUP.COM
deployment choice over or in addition to other Performance Improvement Specialist Our experts share key insight and successful
forms of learning to increase speed to O/E LEARNING strategies for each component listed below. You’ll
competency and reduce errors/misinformation.
Register Today! www.cusummit.com
Sponsors: 3
4. MAIN AGENDA DAY ONE Wednesday, May 20, 2009
Registration & Coffee Speed Networking by Region 11:30 Panel: Boomers, Generation X & the
7:30 9:30
Millennials: Bridge the Divide in the
Looking to meet more people in your area? Here’s your
Chairperson’s Opening Remarks Workplace
8:30 chance to showcase your rapid-fire networking skills! This
structured speed networking will help you meet Why “Business as Usual” just won’t do for the new
•
Keynote: How to Succeed in the Brave New
8:45 conference colleagues and give you the opportunity to generation of employees
World of “Pull” vs. “Push” Learning build new relationships to identify deal-making and Understand how these generations learn
•
What if you were running a learning organization where partnership opportunities in the industry. Create a culture of shared learning & development
•
consumption of all your learning offerings was purely Develop a blended learning solution
•
10:00 Morning Networking Break
voluntary? What if you received at least half of your Prepare for the changing demographics
•
yearly funding based on the number of offerings Make learning enjoyable for all learning styles
•
10:45 Panel: Emotional Engagement in Uncertain
consumed? What if the consumers of the learning were Moderator:
Economic Times
predominately GenY and worldwide? What if you needed Tom LeNoble
a platform to drive collaboration, build community, and With a number of corporations eliminating thousands of Chief Support Officer
get everyone to share ideas and knowledge; one that is positions, retaining and managing talent is crucial to SUPPORTSPACE
highly accessible any time and from anywhere? How maintain company success. During these uncertain
Panelists:
would you do it? How would you pull in your learners so economic times, training and development must continue
Ingrid Fernandes
that they wanted to learn and share their knowledge with to keep up productivity. Hear what organizations are
Sr. Manager, Learning & Development
others? Hear how Microsoft tackled these questions and doing with rational and emotional engagement and
DELOITTE
established a thriving “PULL” learning organization where innovation in this environment.
half of all Microsoft employees worldwide voluntarily Shari Hill
Moderator:
consume its offerings. Come see the innovative social Director of Human Resources
Melonie Boone PHR
media platform that connects learners and challenges WARADY & DAVIS, LLP
Sr. Director, Human Resources
them to “Dare to Share” their knowledge with others. ONEPOINT PATIENT CARE Sabrina King
Phil Morel Director of Talent Development
Panelists:
Director TTX COMPANY
Scott Wigley
MICROSOFT (former) Director, Executive Talent Development
12:15 Luncheon
AMERICAN EXPRESS
Toni-Ann Mills 1:30 AFTERNOON BREAKOUT SESSIONS
Director, Global Sales Learning and Development - 5:30 Here’s your chance to customize your learning experience.
FENWAL, INC. You don’t have to sit in the same track throughout the
Beth Bratkovic afternoon. Move around from track to track and attend
Vice President, Talent Development the sessions most important to you!
GENERAL GROWTH PROPERTIES
Track A Track B Track C
Social Networking: Learning Theory in Action Achieving Operational Excellence Through Develop Tomorrow’s Leaders and Keep Them
1:30
Blended Learning in Sales, Customer Service,
Social networks have changed the way that the world Gain a deeper understanding of how individual leadership
•
and Team Building Skills
communicates and informs. From blogs and discussion boards strengths fit into different environments
to Facebook, LinkedIn and even Twitter, the sharing of Accelerate culture shift in talent management, employee Understand personal leadership strength and weaknesses
• •
information has never evolved at a more rapid pace. The development, and learning philosophies from multiple viewpoints
amount of aggregated knowledge amassed through social Articulate and share the vision of Operational Excellence Engage employees in an improvement process that imbeds
• •
networks has quickly superseded any formal effort to publish throughout all levels of the company the goals of the organization
information. The question remains, can social networks Involve employees to obtain buy-in, promote success, and Identify program champions to be evangelists
• •
change the way we learn and educate? Can these tools be positively affect change Samantha Snyder
harnessed to include actual learning? What about corporate Determine the infrastructure requirements, influencing
•
Director, Kaufman Rossin University
governance? How can organizations oversee tools that are factors, and barriers KAUFMAN, ROSSIN & COMPANY
essentially organic and self-managed? Learn how Use blended learning for efficient and effective delivery of
•
Joy Batteen
organizations are using social networks to create learning learning resources
Director, Talent Management & HR
opportunities and share knowledge globally. Resolve competing issues: learner needs, pressing business
•
KAUFMAN, ROSSIN & COMPANY
• Learn how to identify and create appropriate social needs, technical resources, timelines, and resources
networking learning opportunities Experience this Pecha Kucha formatted presentation!
•
• Expand existing internal social networks to include
4
knowledge transfer
5. Enhance current offerings with additional social networking Ted Villella
•
opportunities Learning and Performance Leader
AMERICAN LASER CENTERS
Avi Singer
Director, Organizational Development Brian Makowski
UNDERTONE NETWORKS Vice President, Training Development
O/E LEARNING
Kelly Condron
Performance Improvement Specialist
O/E LEARNING
Mobile Learning: For Employees on the Go How a Global Media Giant Leveraged
2:15 Adopt & Adapt: Integrate Best Practices for
Technology to Reach its Performance Goals
What are the real opportunities of mobile learning? Your Corporate University
•
and Increase Employee Satisfaction
Evaluate mobile devices capabilities
•
This session offers you the opportunity to learn by doing. Do you
Draw from a repertoire of examples to meet needs
•
Life before the new solution
plan to establish a corporate university? Do you wonder how the •
Match learning needs with potential tools and solutions
•
Benefits of a tailored technology approach
lessons of other companies can apply to your organization? Are •
Overview of goals accomplished
you working with a skeletal staff? Using the University of PREIT •
B.J. Schone
Strategy of building on success
as an example, you learn practical steps you can take to create •
Senior Learning Technology Specialist
Incorporation of custom learning and development planning
(or fine tune) your corporate university. Analyze and select •
QUALCOMM
International expansion
elements of this design that could work for you. •
Continued improvement
• Select key elements for your university strategic plan •
• Identify & leverage key stakeholders
Jeremy Tillman
• Design and implement a targeted marketing plan
Founder & CEO
• Identify key business goals as guiding principles for choice
TRAINUP.COM
of curriculum offerings
Incorporate core features in class design to insure customer
•
focus and skills transfer
Eloise S. Levitt
Dean
UNIVERSITY OF PREIT, PREIT LLC.
Networking Break
3:00
Scenario Problem Solving/Group Brainstorming Scenario Problem Solving/Group Brainstorming Scenario Problem Solving/Group Brainstorming
3:30
These themed scenarios will be provided to you by your group These themed scenarios will be provided to you by your group These themed scenarios will be provided to you by your group
leaders. During this time, your group will work together to leaders. During this time, your group will work together to leaders. During this time, your group will work together to
create solutions for this problem. Keep in mind, there won’t create solutions for this problem. Keep in mind, there won’t create solutions for this problem. Keep in mind, there won’t
be just one problem to solve! This hands-on exercise gives you be just one problem to solve! This hands-on exercise gives you be just one problem to solve! This hands-on exercise gives you
a new way of thinking and ideas to bring back to your office. a new way of thinking and ideas to bring back to your office. a new way of thinking and ideas to bring back to your office.
Collaborate and problem solve with your peers! Collaborate and problem solve with your peers! Collaborate and problem solve with your peers!
Table 1: Measurement Table 1: Organizational Development Table 1: Leadership Development
Group Leader: Barbara Eckstein, Director, Learning Group Leader: Christa Dallmann, Manager, Employee Group Leaders: Andrea Graff, Practice Leader,
Management System, UNIVERSITY OF MICHIGAN HEALTH Development, CLASSIFIED VENTURES Organization Capability & Leader Development,
SYSTEM GENENTECH
Table 2: Talent Development
Table 2: Performance Group Leader: Mary Crisafulli, Chief Talent Officer, Table 2: Training
Group Leader: Laura Handrick, Vice President CLEAR VISION OPTICAL Group Leader: Greg Inozemcev, Leadership Facilitator,
Innovation, MAIDS INTERNATIONAL Organizational Effectiveness,JETBLUE AIRWAYS
5:30 – 6:30 Networking Cocktail Reception
Dinner with Strangers
7:30
Now that you have finished your sessions for today and are pumped about what you’re learning, it’s time to break away
for dinner. Don’t be shy and order room service. Check out the Dinner with Strangers board and sign up to dine at a local
restaurant with your peers. Continue discussing what you’ve learned today and make some new friends!
Sponsors: 5
6. MAIN AGENDA DAY TWO Thursday, May 21, 2009
Registration & Coffee Panel: Use Innovation to Drive Informal & James Mcpherson
7:30 9:00
Alternative Learning Technical Training Coordinator
Chairperson’s Day One Wrap Up UNION SANITARY
8:00 Learning leaders who limit themselves to formal learning
need to think bigger. They are missing out on the vast Monica L. Ferguson
Keynote: Learning in 2020: What Does the
8:15 majority of learning that’s happening in the workplace. Managing Director, National Private Wealth Management
Landscape Look Like? Staying afloat during these uncertain economic times, Learning and Development
Ten years ago, we never knew how learning would corporations MUST base training curriculums on the J.P. MORGAN
change so much. But, as technology advances, teaching competitive landscape, competencies and business
Linda Landry
methods must follow. As we begin to enter into an era direction. Hear how these companies are driving informal
Senior Director, Global Learning & Development
where it appears technology based learning will become and alternative learning within their organizations.
NUANCE COMMUNICATIONS
the method for generations to come, what can we expect Moderator:
in the next ten years? Dennis Callahan 10:00 Networking Break
Lisa Neal Gualtieri Training Director
PhD, Editor-in-Chief TRAVELERS INSURANCE 10:45 Breakout Sessions
eLEARN MAGAZINE -12:45 This is another chance to customize your learning
Panelists:
experience. You don’t have to sit in the same track
Debbie Graye
throughout the afternoon. Move around from track to
Director, Learning & Development
track and attend the sessions most important to you!
SEARS HOLDING CORPORATION
Track A Track B
10:45 Panel: 30 Ideas in 40 Minutes Panel: 30 Ideas in 40 Minutes
Sometimes the most valuable idea that you take home from an event is just one simple easy Sometimes the most valuable idea that you take home from an event is just one simple easy
method that you can take back and get immediate results. The idea behind 30 ideas in 40 method that you can take back and get immediate results. The idea behind 30 ideas in 40
minutes is for our panelists to present their idea in one minute. Through these ideas you will minutes is for our panelists to present their idea in one minute. Through these ideas you will
walk away with no less than 10 concepts to implement in your organization. Details for this walk away with no less than 10 concepts to implement in your organization. Details for this
session will be shared closer to the event in order to keep the content as up to date as possible. session will be shared closer to the event in order to keep the content as up to date as possible.
Moderator: Moderator:
Marty Ehrhardt Ken Shelton
Director, Staff Training & Development Editor-in-Chief
CHICAGO ZOOLOGICAL SOCIETY/BROOKFIELD ZOO LEADERSHIP EXCELLENCE
Panelists: Panelists:
Laura Birk David Lamb
Director, Learning & Talent Development Vice President, Learning & Media Services, Orkin University
BARILLA ROLLINS, INC.
Matthew Peters Christopher K. Challender
Chief, Office of Learning & Career Development Director of Customer Service & Learning Programs
DEFENSE INTELLIGENCE AGENCY PALTRONICS
Damian Salas Kee Meng Yeo
Director of Training, Human Resources Director, Global Learning & Development
HORIZON HOUSE, INC. AMWAY
11:30 Scenario Problem Solving/Group Brainstorming Scenario Problem Solving/Group Brainstorming
These themed scenarios will be provided to you by your group leaders. During this time, your These themed scenarios will be provided to you by your group leaders. During this time, your
group will work together to create solutions for this problem. Keep in mind, there won’t be just group will work together to create solutions for this problem. Keep in mind, there won’t be just
one problem to solve! These are real-life situations in a hands-on exercise giving you a new way one problem to solve! These are real-life situations in a hands-on exercise giving you a new way
to think and ideas to bring back to your office. Collaborate and problem solve with your peers! to think and ideas to bring back to your office. Collaborate and problem solve with your peers!
Onboarding Global Learning
Group Leader: Joan Martin Group Leader: Amy Heirman
Manager, Leadership & Development Organizational Development Consultant
CLEAR VISION OPTICAL UNITED AIRLINES
12:45 Luncheon
6
Dessert in the Exhibit Hall - Don’t miss your last chance to network face-to-face!
1:30
8. International Quality & Productivity Center
REGISTRATION CARD 535 5th Avenue, 8th Floor
New York, NY 10017
YES! Please register me for
6th Annual
CORPORATE
UNIVERSITY
Summit
TM
❑ Conference Only ❑ Conference + 2 Workshops
❑ Workshop(s) Only ❑ Conference + 3 Workshops
❑ Conference + 1 Workshop
See Page 7 for pricing details.
Your customer registration code is:
When registering, please provide the code above.
Name__________________________________ Job Title ________________________
Organization____________________________________________________________
Approving Manager______________________________________________________
Address_______________________________________________________________
City__________________________________State______________Zip___________
5 EASY WAYS TO REGISTER:
Phone________________________________Fax_______________________________
E-mail__________________________________________________________________
Web: www.cusummit.com
1
❑ Please keep me informed via email about this and other related events.
2 Call: 1-800-882-8684
❑ Check enclosed for $_________ (Payable to IQPC)
❑ Charge my __Amex __Visa __Mastercard __Diners Club Email: info@iqpc.com
3
Fax: 1-646-378-6025
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535 5th Avenue, 8th Floor,
preceding page.
New York, NY 10017
❑ I cannot attend, but please keep me informed of all future events. 11465.003 /D/NP
6th Annual
CORPORATE
UNIVERSITY
Driving Innovation
through Learning
and Development
Summit
TM
May 19-21, 2009 • Hyatt Regency McCormick Place • Chicago, IL
Featuring Corporate University All Stars:
Kee Meng Yeo Greg Inozemcev
Phil Morel Matthew Peters Linda Landry
David Lamb
Director, Global Leadership Facilitator,
Director Chief, Office of Learning & Senior Director, Global
Vice President,
Learning & Organizational Effectiveness
MICROSOFT Career Development Learning &
Learning & Media
Development JETBLUE AIRWAYS
DEFENSE INTELLIGENCE Development
Services, Orkin
AMWAY
AGENCY NUANCE
University
COMMUNICATIONS
ROLLINS, INC.