The document discusses how traditional IT outsourcing models are outdated and a new approach is needed. It advocates for more open and flexible partnerships between government and IT providers based on utility computing. Specifically, it recommends that governments work more closely with small to medium enterprises due to their agility, sector expertise, and potential for innovation if supported through consortia or partnerships with large systems integrators.

1. Traditional Outsourcing is Dead!
What should your new ICT partner look like?
Andrew Hawkins

2. Eduserv

4. Open or Closed ? Open or closed?

5. Thoughts on the Old World …
• Long term multi-year contracts.
• Exhaustive work on requirements.
• Basic raw materials.
• Systems difficult to configure.
• Risk…

6. `

7. Government ICT Strategy

8. New World
Government ICT Strategy
Old World

9. A new way of looking at IT-driven services

10. A Golden Age of Utility Computing

11. Thinking About The New World
• Digital by Default and Transparent.
• “why should we build anything – just use that…”
• Users’ expectations are tailored by what they have
at home.
• Government aware of how the commercial model of
the supplier may work against best interests.

12. Working with SME’s

13. Aligning Suppliers
• Greater in-house capability
• Market intelligence is increasingly key
• G-cloud / CloudStore is a great start
• A new breed of supplier that can align with your
commercial model

14. Aligning Suppliers
• SME’s as an integral part of the
supply chain ..
– Consortia
– Working with SI’s and SIAM
– Innovation vs Commodity
• Above all else, openness and agility

15. Working with SME’s
 Proximity
 Sector Commitment
 Connectivity
 Operational and Delivery Capability
 Sustainability
 Agility
 Professional Services
 FOCUS

16. Remember …

17. What government can do…
• Simple, open, early engagement
– We focus on service and delivery not
sales and marketing
• Access
• Open, candid discussion on
opportunity fit
• Collaboration / Partnerships
• Simple procurement

18. Thank You

19. Andrew Hawkins, Business Development Director
andrew.hawkins@eduserv.org.uk
@andrewhawkins65
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