This document discusses trends in corporate information centers and libraries. It presents a case study of Philips Research, a major commercial research organization. Philips Research implemented identity and access management using OpenAthens to improve their electronic library services. They also renegotiated journal subscriptions, improving access and reducing costs. Overall, the changes enhanced the library services while reducing costs and increasing publisher income.

1. New trends in corporate information centres
[a case study]
Tom Edmonds
OpenAthens Product Manager

2. About Eduserv
• NfP organisation, registered charity
• Charitable aims are to promote the effective and efficient
use of information technology for the benefit of the
education and public sectors.

3. Eduserv operations
Identity and access management (OpenAthens)
Licence negotiation (CHEST)
Web development
Managed hosting
Research

4. Identity & Access Management - markets
Public
Academic Healthcare Publishing Sector Commercial

5. Major customers
• 55% UK FE and HE sector
• NHS England: 700 organizations
• Saudi Arabia Ministry of Education: 18 Universities
• Iran Ministry of Health: 40 Medical Universities
• US Department of Veterans Affairs: 240 hospitals
• Philips Research: 7 corporate information centres
www.eduserv.org.uk

6. Library developments
1999
Print
Print and online
2007
Online
2009
100%
Source: Ebsco
www.eduserv.org.uk

7. Where does your library budget go?
23%
13%
Resources
Personnel
25% 39% Buildings
Other
www.eduserv.org.uk

8. Where does your resources budget go?
e-Journals
68%
Online databases
2% Print
2%
Magazines & newspapers
3% 10% Books
15% e-Books
www.eduserv.org.uk

9. Where does your e-resources budget go?
www.eduserv.org.uk

10. The challenge of delivering e-resources
• IP address management
• Authentication steps for both the library and publisher
• User ID setups
• A to Z list management
• OpenURL management
• Licence compliance policy management
• Support: troubleshooting, downtime, usage monitoring,
training etc.
www.eduserv.org.uk

11. The problem with e-resources
• IP address management
• Authentication steps for both the library and publisher
• User ID setups
• Support: troubleshooting, downtime, usage monitoring,
training etc.
• A to Z list management
• OpenURL management
• Licence compliance policy management
www.eduserv.org.uk

12. Typical organisations today...
• Each password
Local web resources system is probably managed by a resources
External web
different group Databases
Intranet Own password Password for
• Each probably contains a different eachof
/portal system set vendor & journals
individuals/users.
Own password
VLE
system
Password system Proxy
for proxy
Other Own password
system
www.eduserv.org.uk

13. Typical organisations today... organizational SSO
Local web resources External web resources
Databases
Portal Local authentication & journals
System
Username & Password
VLE
OpenAthens Journals
User attributes & permissions
OPAC
Names, emails, roles...
SAML (Security Assertion Markup Language) protocol
www.eduserv.org.uk

14. Case Study
One of the world’s major private research organizations
Philips Research
www.eduserv.org.uk

15. Commercial research organization: background
• Fluid environment
• Changing need for information
• Web
• Publications
• Business information, marketing.
www.eduserv.org.uk

16. Commercial research organization: library services
• Library – books & study areas
• e-Library – electronic library services
• Publishing support - reports & articles
• Mediated services – information specialist help.
www.eduserv.org.uk

17. Commercial research organization: e-library
• Different users
• Personalized home pages for users
• Customized database links.
www.eduserv.org.uk

18. User behaviour:
Copied in the library
Borrowed
Downloaded
www.eduserv.org.uk

19. What are the consequences?
Subscription cost Number of downloads
60,000 6,000
50,000 5,000
40,000 4,000
30,000 3,000
20,000 2,000
10,000 1,000
- -
2007 2008 2009 2007 2008 2009
www.eduserv.org.uk

20. What are the consequences?
Cost per download
20.00
18.00
16.00
14.00
12.00
10.00
8.00
6.00
4.00
2.00
0.00
2007 2008 2009
www.eduserv.org.uk

21. Three steps to improve ROI
• Re-negotiated subscriptions
• Implemented a local identity and access management
solution (OpenAthens)
• Implemented OpenURL and A to Z list management
using TDNet.
www.eduserv.org.uk

22. Re-negotiated subscriptions
Publisher 1
• No movement on price or licencing terms
• No alternative arrangements available
• From 2010, the complete collection was replaced by a
collection of the most used titles.
www.eduserv.org.uk

23. What were the consequences?
Subscription cost Number of downloads
60,000 6,000
50,000 5,000
40,000 4,000
30,000 3,000
20,000 2,000
10,000 1,000
- -
2007 2008 2009 2010 2007 2008 2009 2010
www.eduserv.org.uk

24. What were the consequences?
Cost per download
20.00
18.00
16.00
14.00
12.00
10.00
8.00
6.00
4.00
2.00
0.00
2007 2008 2009 2010
www.eduserv.org.uk

25. The impact: publisher 1
• End users have less access
• Library service is curtailed
• Publisher loses income.
www.eduserv.org.uk

26. Re-negotiated subscriptions
Publisher 2:
• 2007 ~35 journals, not much used
• 2008 cancelled most of them
• 2010 new arrangement with publisher
o download everything at a fixed price
o subscriptions commence when it is profitable.
www.eduserv.org.uk

27. What were the consequences?
Cost of subscriptions Number of downloads
80,000
6,000
70,000
5,000
60,000
50,000 4,000
40,000
3,000
30,000
2,000
20,000
1,000
10,000
- -
2007 2008 2009 2010 2007 2008 2009 2010
www.eduserv.org.uk

28. What were the consequences?
Cost per download
40.00
35.00
30.00
25.00
20.00
15.00
10.00
5.00
0.00
2007 2008 2009 2010
www.eduserv.org.uk

29. The impact: publisher 2
• End users have more access than they did 3 years ago
• The library service improves
• Publisher regains income.
www.eduserv.org.uk

30. New search capability
• Implemented OpenURL and A to Z list management
using TDNet.
www.eduserv.org.uk

31. www.eduserv.org.uk
31

32. To go full text, … you click the ‘Philips link’ to …
www.eduserv.org.uk

33. … link through to the options:
www.eduserv.org.uk

34. www.eduserv.org.uk

35. What’s next for the corporate library?
e-library:
• A one-stop-shop giving access to everything
• Serve external customers
• Transparent and reasonable pricing
Further support:
• Searching, alerting, getting information
• Business intelligence and technology, visualizations
www.eduserv.org.uk

36. Further roll-out of OpenAthens
www.eduserv.org.uk

37. Corporate
Information Centre
Site feed
OpenAthens
OpenAthens Integrated Proxy
Protected resources Protected resources IP restricted/
[SAML/Oauth] [OpenAthens] local user
www.eduserv.org.uk

38. Business intelligence across ALL e-resources
www.eduserv.org.uk

39. Thank you for listening
Twitter: @edm0nds
Skype: tomedmonds.eduserv
Email: tom.edmonds@eduserv.org.uk
Stand: 564 for more information
www.eduserv.org.uk