SlideShare una empresa de Scribd logo
1 de 22
Analytics and
Engagement in
Law Firms
How do people search
lawyers
http://lawyernomics.avvo.com/
• 32% to search on Internet
• 55% to ask a friend/Lawyer -80% out of
those 35% will search for your website to
know more about you.
• Almost 75% of the users will use your
website as a first touch point
This makes Analytics more important for law
firms
Analytics is
Transforming
•No-shortage of data – Can collect data from
any digital medium. Website, Kiosk, Mobile
apps
•Can track offline as well as Online Campaigns
•Improves Business decision making and
marketing
What is Engagement?
Any “measurable” interaction which a user
make on your website against a clearly
defined goal.
Unorganized data is crap
What we really need to
know?
Your Reporting or Dashboard Structure
Acquisition Behavior Outcome
How do you want user to
come on your website ?
-Paid, Owned or Earned
Media
-Where you spending
your marketing budget
-What content are they
consuming.
-What is their Frequency
-What is their recency.
-How many pages do they
consume in a session
-Micro conversions.
-Macro Conversions
Engagement - Micro and Macro
Conversions
High Degree of co-relation.
More engaged – More possibility to convert
What data to collect?
Measurement Plan
Start With Objective
Reason for which your website exist?
Why do you want to run a digital
campaign?
Objective
Goals for each objective
KPI’s for each goals
What are your Goals?
Branding Generate Leads Improve
Experience
Goals -Use Paid media to
create brand
awareness.
-Thought leadership
resource.
- Videos
- Legal News
KPI’s 2000/M Branded
Traffic
-100 downloads
-50 form fill-ups
-50 Webinar
Registrations
-5 New Customers
-20% Watch Video
-30% Read our news
section.
Segments -Traffic Sources
-Engaged Visits
-Traffic Sources
-Practice Areas
-Country
-Converted Visits
-Traffic Sources
-Engaged Visits
-Practice Areas
-Frequency/Recency
-Country
Segments
Reporting and Measurement Model
should be Aligned
1. Website is a first Touch Point
2. Measurable Interactions
3. Define what you need to know
4. What data to collect
Takeaways
Connect with us
1-877-339-6264
www.edynamic.net
contact@edynamic.net
twitter.com/edynamic
youtube.com/1999dynamic
facebook.com/edynamic.net

Más contenido relacionado

La actualidad más candente

Customer Relationship Management Tools
Customer Relationship Management ToolsCustomer Relationship Management Tools
Customer Relationship Management Tools
Dawn Yankeelov
 
Customer Experience ROI
Customer Experience ROICustomer Experience ROI
Customer Experience ROI
J.C. Corrigan
 
Jill Kaplan - Customer Analytics and Marketing to Drive Demand
Jill Kaplan - Customer Analytics and Marketing to Drive DemandJill Kaplan - Customer Analytics and Marketing to Drive Demand
Jill Kaplan - Customer Analytics and Marketing to Drive Demand
Julia Grosman
 
Games, Gamification and Playful Experiences in Marketing: AdverGames as a gro...
Games, Gamification and Playful Experiences in Marketing: AdverGames as a gro...Games, Gamification and Playful Experiences in Marketing: AdverGames as a gro...
Games, Gamification and Playful Experiences in Marketing: AdverGames as a gro...
Ray Poynter
 

La actualidad más candente (20)

Customer Relationship Management Tools
Customer Relationship Management ToolsCustomer Relationship Management Tools
Customer Relationship Management Tools
 
Five Steps to an Engaging Customer Experience
Five Steps to an Engaging Customer ExperienceFive Steps to an Engaging Customer Experience
Five Steps to an Engaging Customer Experience
 
Laurie Dillon-Schalk - Developing a Digital Strategy & Roadmap
Laurie Dillon-Schalk - Developing a Digital Strategy & RoadmapLaurie Dillon-Schalk - Developing a Digital Strategy & Roadmap
Laurie Dillon-Schalk - Developing a Digital Strategy & Roadmap
 
Personalized, multi channel marketing with the sitecore 8 experience platform
Personalized, multi channel marketing with the sitecore 8 experience platformPersonalized, multi channel marketing with the sitecore 8 experience platform
Personalized, multi channel marketing with the sitecore 8 experience platform
 
Elevating customer analytics - how to gain a 720 degree view of your customer
Elevating customer analytics - how to gain a 720 degree view of your customerElevating customer analytics - how to gain a 720 degree view of your customer
Elevating customer analytics - how to gain a 720 degree view of your customer
 
Effective Lead Generation through Lead Lifecycle Management
Effective Lead Generation through Lead Lifecycle ManagementEffective Lead Generation through Lead Lifecycle Management
Effective Lead Generation through Lead Lifecycle Management
 
Consumer Law Seminar ABTA
Consumer Law Seminar ABTAConsumer Law Seminar ABTA
Consumer Law Seminar ABTA
 
Connecting the Customer Data Dots
Connecting the Customer Data DotsConnecting the Customer Data Dots
Connecting the Customer Data Dots
 
Customer Experience ROI
Customer Experience ROICustomer Experience ROI
Customer Experience ROI
 
The Customer Data Platform, the Future of the Marketing Database
The Customer Data Platform, the Future of the Marketing DatabaseThe Customer Data Platform, the Future of the Marketing Database
The Customer Data Platform, the Future of the Marketing Database
 
Jill Kaplan - Customer Analytics and Marketing to Drive Demand
Jill Kaplan - Customer Analytics and Marketing to Drive DemandJill Kaplan - Customer Analytics and Marketing to Drive Demand
Jill Kaplan - Customer Analytics and Marketing to Drive Demand
 
Big Data & Analytics 101: How Customer Lifetime Value Enhances Predictive Mar...
Big Data & Analytics 101: How Customer Lifetime Value Enhances Predictive Mar...Big Data & Analytics 101: How Customer Lifetime Value Enhances Predictive Mar...
Big Data & Analytics 101: How Customer Lifetime Value Enhances Predictive Mar...
 
Social Marketing: Insight and Response
Social Marketing: Insight and ResponseSocial Marketing: Insight and Response
Social Marketing: Insight and Response
 
Customer and marketing analytics: Integrating multichannel data to gain actio...
Customer and marketing analytics: Integrating multichannel data to gain actio...Customer and marketing analytics: Integrating multichannel data to gain actio...
Customer and marketing analytics: Integrating multichannel data to gain actio...
 
Big Data, customer analytics and loyalty marketing
Big Data, customer analytics and loyalty marketingBig Data, customer analytics and loyalty marketing
Big Data, customer analytics and loyalty marketing
 
Workshop: Disruptor or the Disrupted — What Will Your Organization Be? [Krist...
Workshop: Disruptor or the Disrupted — What Will Your Organization Be? [Krist...Workshop: Disruptor or the Disrupted — What Will Your Organization Be? [Krist...
Workshop: Disruptor or the Disrupted — What Will Your Organization Be? [Krist...
 
Session 8 E-Marketing - 7 Sep 10
Session 8   E-Marketing - 7 Sep 10Session 8   E-Marketing - 7 Sep 10
Session 8 E-Marketing - 7 Sep 10
 
How to get prepared for the GDPR
How to get prepared for the GDPRHow to get prepared for the GDPR
How to get prepared for the GDPR
 
Ai driven Predictive Analytics. Enough theory - let's talk about results!
Ai driven Predictive Analytics. Enough theory - let's talk about results! Ai driven Predictive Analytics. Enough theory - let's talk about results!
Ai driven Predictive Analytics. Enough theory - let's talk about results!
 
Games, Gamification and Playful Experiences in Marketing: AdverGames as a gro...
Games, Gamification and Playful Experiences in Marketing: AdverGames as a gro...Games, Gamification and Playful Experiences in Marketing: AdverGames as a gro...
Games, Gamification and Playful Experiences in Marketing: AdverGames as a gro...
 

Similar a Digital Analytics and Measuring Engagement in Law Firms

Mktg350 lecture 09182013
Mktg350 lecture 09182013Mktg350 lecture 09182013
Mktg350 lecture 09182013
lkirkman
 
Sales and Marketing Alignment
Sales and Marketing AlignmentSales and Marketing Alignment
Sales and Marketing Alignment
Act-On Software
 
Market Research-ppt
Market Research-pptMarket Research-ppt
Market Research-ppt
Ankit Sinha
 
Anti Hype: Measuring What Counts for Your Business in Social Media
Anti Hype: Measuring What Counts for Your Business in Social MediaAnti Hype: Measuring What Counts for Your Business in Social Media
Anti Hype: Measuring What Counts for Your Business in Social Media
Dave Wieneke
 
Making Sense Of Online Presentation Mc David
Making Sense Of Online Presentation Mc DavidMaking Sense Of Online Presentation Mc David
Making Sense Of Online Presentation Mc David
ViamediaCharleston
 

Similar a Digital Analytics and Measuring Engagement in Law Firms (20)

Mktg350 lecture 09182013
Mktg350 lecture 09182013Mktg350 lecture 09182013
Mktg350 lecture 09182013
 
Search_and_the_law_firm
Search_and_the_law_firmSearch_and_the_law_firm
Search_and_the_law_firm
 
Making Sense of Internet Marketing for Manufacturers for the 2010 CMBC
Making Sense of Internet Marketing for Manufacturers for the 2010 CMBCMaking Sense of Internet Marketing for Manufacturers for the 2010 CMBC
Making Sense of Internet Marketing for Manufacturers for the 2010 CMBC
 
Affiliate Marketing 3.0 - What’s Wrong, What’s Right
Affiliate Marketing 3.0 - What’s Wrong, What’s RightAffiliate Marketing 3.0 - What’s Wrong, What’s Right
Affiliate Marketing 3.0 - What’s Wrong, What’s Right
 
'A Journey to the Centre of Customer-centricity' - Jeff Evans
'A Journey to the Centre of Customer-centricity' - Jeff Evans'A Journey to the Centre of Customer-centricity' - Jeff Evans
'A Journey to the Centre of Customer-centricity' - Jeff Evans
 
Why Your Website is Still Relevant in a Social Media World
Why Your Website is Still Relevant in a Social Media WorldWhy Your Website is Still Relevant in a Social Media World
Why Your Website is Still Relevant in a Social Media World
 
Sales and Marketing Alignment
Sales and Marketing AlignmentSales and Marketing Alignment
Sales and Marketing Alignment
 
How Much Traffic Does This Website Get.pdf
How Much Traffic Does This Website Get.pdfHow Much Traffic Does This Website Get.pdf
How Much Traffic Does This Website Get.pdf
 
Market Research-ppt
Market Research-pptMarket Research-ppt
Market Research-ppt
 
Strengthening Business Through Digital Marketing And E-Commerce
Strengthening Business Through Digital Marketing And E-CommerceStrengthening Business Through Digital Marketing And E-Commerce
Strengthening Business Through Digital Marketing And E-Commerce
 
Digital Journey presentation in Whangarei
Digital Journey presentation in Whangarei Digital Journey presentation in Whangarei
Digital Journey presentation in Whangarei
 
Online macro environment, The digital marketing environment
Online macro environment, The digital marketing environmentOnline macro environment, The digital marketing environment
Online macro environment, The digital marketing environment
 
Anti Hype: Measuring What Counts for Your Business in Social Media
Anti Hype: Measuring What Counts for Your Business in Social MediaAnti Hype: Measuring What Counts for Your Business in Social Media
Anti Hype: Measuring What Counts for Your Business in Social Media
 
Making Sense Of Online Presentation Mc David
Making Sense Of Online Presentation Mc DavidMaking Sense Of Online Presentation Mc David
Making Sense Of Online Presentation Mc David
 
58th ICCA Congress | Sponsorship in the digital age
58th ICCA Congress | Sponsorship in the digital age58th ICCA Congress | Sponsorship in the digital age
58th ICCA Congress | Sponsorship in the digital age
 
Sponsorship in the digital age for ICCA
Sponsorship in the digital age for ICCA Sponsorship in the digital age for ICCA
Sponsorship in the digital age for ICCA
 
UCD October 2014
UCD October 2014UCD October 2014
UCD October 2014
 
"To Marketing Optimisation and Beyond!"
"To Marketing Optimisation and Beyond!""To Marketing Optimisation and Beyond!"
"To Marketing Optimisation and Beyond!"
 
#Winning with Sitecore
#Winning with Sitecore#Winning with Sitecore
#Winning with Sitecore
 
Dashboards: Transform Your Data to Show Impact & Empower Action
Dashboards: Transform Your Data to Show Impact & Empower ActionDashboards: Transform Your Data to Show Impact & Empower Action
Dashboards: Transform Your Data to Show Impact & Empower Action
 

Más de edynamic

Más de edynamic (20)

Triggered Nurturing using Marketing Automation in Sitecore 9
Triggered Nurturing using Marketing Automation in Sitecore 9Triggered Nurturing using Marketing Automation in Sitecore 9
Triggered Nurturing using Marketing Automation in Sitecore 9
 
Driving, Measuring & Turbo-Charging Client Engagement in the Legal Arena!
Driving, Measuring & Turbo-Charging Client Engagement in the Legal Arena!Driving, Measuring & Turbo-Charging Client Engagement in the Legal Arena!
Driving, Measuring & Turbo-Charging Client Engagement in the Legal Arena!
 
Build a Lead Management Process Today!
Build a Lead Management Process Today!Build a Lead Management Process Today!
Build a Lead Management Process Today!
 
Is your cms fit for purpose
Is your cms fit for purposeIs your cms fit for purpose
Is your cms fit for purpose
 
Law Firm Websites in 2018: Bottlenecks & Recommendations
Law Firm Websites in 2018: Bottlenecks & RecommendationsLaw Firm Websites in 2018: Bottlenecks & Recommendations
Law Firm Websites in 2018: Bottlenecks & Recommendations
 
Pwa demystified
Pwa demystifiedPwa demystified
Pwa demystified
 
Its all about revenue!
Its all about revenue!Its all about revenue!
Its all about revenue!
 
Drive Revenue through Digital via Personalization
Drive Revenue through Digital via PersonalizationDrive Revenue through Digital via Personalization
Drive Revenue through Digital via Personalization
 
The Revenue Engine Webinar
The Revenue Engine WebinarThe Revenue Engine Webinar
The Revenue Engine Webinar
 
Engagement strategies for law firms to compete in the age of the customer
Engagement strategies for law firms to compete in the age of the customerEngagement strategies for law firms to compete in the age of the customer
Engagement strategies for law firms to compete in the age of the customer
 
Mid Market Webinar
Mid Market WebinarMid Market Webinar
Mid Market Webinar
 
OMNI-CHANNEL MARKETING AUTOMATION
OMNI-CHANNEL MARKETING AUTOMATIONOMNI-CHANNEL MARKETING AUTOMATION
OMNI-CHANNEL MARKETING AUTOMATION
 
Contextual Commerce: Best Practices for Winning with Customer Experience with...
Contextual Commerce: Best Practices for Winning with Customer Experience with...Contextual Commerce: Best Practices for Winning with Customer Experience with...
Contextual Commerce: Best Practices for Winning with Customer Experience with...
 
Sitecore Mobile Apps
Sitecore Mobile AppsSitecore Mobile Apps
Sitecore Mobile Apps
 
Why Marketing is Broken, and how Time to Value fixes it!
Why Marketing is Broken, and how Time to Value fixes it!Why Marketing is Broken, and how Time to Value fixes it!
Why Marketing is Broken, and how Time to Value fixes it!
 
Sitecore upgrade best practices
Sitecore upgrade best practicesSitecore upgrade best practices
Sitecore upgrade best practices
 
Cx tech roadmap webinar
Cx tech roadmap webinarCx tech roadmap webinar
Cx tech roadmap webinar
 
Choosing a content, data and delivery platform
Choosing a content, data and delivery platformChoosing a content, data and delivery platform
Choosing a content, data and delivery platform
 
Close the Gap - Understand your customer and enhance your digital experience ...
Close the Gap - Understand your customer and enhance your digital experience ...Close the Gap - Understand your customer and enhance your digital experience ...
Close the Gap - Understand your customer and enhance your digital experience ...
 
5 principles to great CX
5 principles to great CX5 principles to great CX
5 principles to great CX
 

Último

4 TRIK CARA MENGGUGURKAN JANIN ATAU ABORSI KANDUNGAN
4 TRIK CARA MENGGUGURKAN JANIN ATAU ABORSI KANDUNGAN4 TRIK CARA MENGGUGURKAN JANIN ATAU ABORSI KANDUNGAN
4 TRIK CARA MENGGUGURKAN JANIN ATAU ABORSI KANDUNGAN
Cara Menggugurkan Kandungan 087776558899
 
Mastering Affiliate Marketing: A Comprehensive Guide to Success
Mastering Affiliate Marketing: A Comprehensive Guide to SuccessMastering Affiliate Marketing: A Comprehensive Guide to Success
Mastering Affiliate Marketing: A Comprehensive Guide to Success
Abdulsamad Lukman
 

Último (20)

personal branding kit for music business
personal branding kit for music businesspersonal branding kit for music business
personal branding kit for music business
 
VIP Call Girls Dongri WhatsApp +91-9833363713, Full Night Service
VIP Call Girls Dongri WhatsApp +91-9833363713, Full Night ServiceVIP Call Girls Dongri WhatsApp +91-9833363713, Full Night Service
VIP Call Girls Dongri WhatsApp +91-9833363713, Full Night Service
 
[Expert Panel] New Google Shopping Ads Strategies Uncovered
[Expert Panel] New Google Shopping Ads Strategies Uncovered[Expert Panel] New Google Shopping Ads Strategies Uncovered
[Expert Panel] New Google Shopping Ads Strategies Uncovered
 
Rise and fall of Kulula.com, an airline won consumers by different marketing ...
Rise and fall of Kulula.com, an airline won consumers by different marketing ...Rise and fall of Kulula.com, an airline won consumers by different marketing ...
Rise and fall of Kulula.com, an airline won consumers by different marketing ...
 
Social Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh BendaySocial Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh Benday
 
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptx
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptxDigital-Marketing-Into-by-Zoraiz-Ahmad.pptx
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptx
 
4 TRIK CARA MENGGUGURKAN JANIN ATAU ABORSI KANDUNGAN
4 TRIK CARA MENGGUGURKAN JANIN ATAU ABORSI KANDUNGAN4 TRIK CARA MENGGUGURKAN JANIN ATAU ABORSI KANDUNGAN
4 TRIK CARA MENGGUGURKAN JANIN ATAU ABORSI KANDUNGAN
 
Optimizing Your Marketing with AI-Powered Prompts
Optimizing Your Marketing with AI-Powered PromptsOptimizing Your Marketing with AI-Powered Prompts
Optimizing Your Marketing with AI-Powered Prompts
 
Aiizennxqc Digital Marketing | SEO & SMM
Aiizennxqc Digital Marketing | SEO & SMMAiizennxqc Digital Marketing | SEO & SMM
Aiizennxqc Digital Marketing | SEO & SMM
 
Mastering Affiliate Marketing: A Comprehensive Guide to Success
Mastering Affiliate Marketing: A Comprehensive Guide to SuccessMastering Affiliate Marketing: A Comprehensive Guide to Success
Mastering Affiliate Marketing: A Comprehensive Guide to Success
 
TAM_AdEx-Cross_Media_Report-Banking_Finance_Investment_(BFSI)_2023.pdf
TAM_AdEx-Cross_Media_Report-Banking_Finance_Investment_(BFSI)_2023.pdfTAM_AdEx-Cross_Media_Report-Banking_Finance_Investment_(BFSI)_2023.pdf
TAM_AdEx-Cross_Media_Report-Banking_Finance_Investment_(BFSI)_2023.pdf
 
Alpha Media March 2024 Buyers Guide.pptx
Alpha Media March 2024 Buyers Guide.pptxAlpha Media March 2024 Buyers Guide.pptx
Alpha Media March 2024 Buyers Guide.pptx
 
Press Release Distribution Evolving with Digital Trends.pdf
Press Release Distribution Evolving with Digital Trends.pdfPress Release Distribution Evolving with Digital Trends.pdf
Press Release Distribution Evolving with Digital Trends.pdf
 
Unlocking the Mystery of the Voynich Manuscript
Unlocking the Mystery of the Voynich ManuscriptUnlocking the Mystery of the Voynich Manuscript
Unlocking the Mystery of the Voynich Manuscript
 
Social Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh BendaySocial Media Marketing Portfolio - Maharsh Benday
Social Media Marketing Portfolio - Maharsh Benday
 
Hannah Brady - Powering Up Your Brand with Content @ Force24 All leads
Hannah Brady - Powering Up Your Brand with Content @ Force24 All leadsHannah Brady - Powering Up Your Brand with Content @ Force24 All leads
Hannah Brady - Powering Up Your Brand with Content @ Force24 All leads
 
Enhancing Business Visibility PR Firms in San Francisco
Enhancing Business Visibility PR Firms in San FranciscoEnhancing Business Visibility PR Firms in San Francisco
Enhancing Business Visibility PR Firms in San Francisco
 
Discover Ardency Elite: Elevate Your Lifestyle
Discover Ardency Elite: Elevate Your LifestyleDiscover Ardency Elite: Elevate Your Lifestyle
Discover Ardency Elite: Elevate Your Lifestyle
 
Instant Digital Issuance: An Overview With Critical First Touch Best Practices
Instant Digital Issuance: An Overview With Critical First Touch Best PracticesInstant Digital Issuance: An Overview With Critical First Touch Best Practices
Instant Digital Issuance: An Overview With Critical First Touch Best Practices
 
Best 5 Graphics Designing Course In Chandigarh
Best 5 Graphics Designing Course In ChandigarhBest 5 Graphics Designing Course In Chandigarh
Best 5 Graphics Designing Course In Chandigarh
 

Digital Analytics and Measuring Engagement in Law Firms

Notas del editor

  1. 32% to search on Internet35% to ask a friend -80% out of those 35% will search for your website to know more about you.Almost 60% of the users will use your website as a first touch pointThis makes Analytics more important for law firms
  2. No-shortage of data – Can collect data from any digital medium. Website, Kiosk, Mobile appsCan track offline as well as Online Campaignsit can make any business betterBetter decision making – Better investmentsHelp you in Re-marketingImprove your marketing
  3. Its Buzzword and It is very confusing. Lot of people talk about it and might give you their own definition of engagement.In Simple Words- Any interaction which a user make on your website against a clearly defined goal – Which is measurable.Can be session time, number of page view in a session, recency, frequency, watching a video, downloading an ebook or whitepaper.Will talk more about this …..