Today's IT environments are complex and dynamic. Virtualization, cloud, and BYOD create new dependencies that make it more difficult, costly, and time consuming to manage user experience and application performance. The toughest (and most costly) performance problems are the ones where users call the helpdesk and complain that "my application is slow". IT administrators struggle to determine the root-cause of the problem: Is it the application, the virtualization layer, the network, storage or desktop? Join the webinar and find out how to deliver performance assurance for mission-critical services and applications: - Dramatically enhance user experience, application performance, and service uptime and quality - Remove blind spots and get complete, real-time visibility into how your mission critical applications and services are performing, and how they impact user experience - Overcome diagnosis complexity and accelerate from a slow and reactive approach to rapid, pre-emptive problem solving - Empower your help desk to do more and reduce the burden on scarce experts - Reduce cost through higher uptime, scalability and improved resource utilization

1. Application
Performance
Management
5 Steps to Performance
Assurance for Dynamic
IT Environments
Presenters
Dennis Callaghan (451 Research)
Bala Vaidhinathan (eG Innovations)
Rick Ruskin (eG Innovations)

2. 451 Research: Infrastructure Computing for the
Enterprise
Dennis Callaghan, Senior Analyst
• IT Performance Management: APM, RUM, SLM, etc.
• ITSM/IT Asset Management: Service desk, discovery,
remediation, resource management, inventory management,
etc
• IT Business Management: Chargeback/showback, cost
management, budgeting/forecasting, benchmarking, etc.
Dennis.Callaghan@451research.com
@DennisCallaghan
212-505-3030 X111

3. APM Overview
Sector Trends
• SaaS: APM as a service
• Monitor Anywhere: Hybrid Cloud
• Virtualization: complexities, dependencies,
capacity planning/management
• App-centric view across transaction tiers
• Agented vs. agentless
• APM vs. NPM
• Correlating the end user experience

4. APM Overview
APM Challenges
• Discovery: Where does my app reside, what resources it is
using?
• Diagnosis: Where exactly is the problem?
» Network
» Database
» Storage
» App server
» Web server
• Cloud/virtualization awareness: I/O, CPU, resource contention
• Cost: Avoid throwing more IT resources at the problem,
reduce support issues, prevent/shorten outages or slowdowns
• Deployment/management: SaaS
• End user experience: Back end metrics vs. front end
experience

5. APM Overview
APM Approaches
• Automation: discovery, event correlation,
remediation, resource provisioning
• Analytics: auto-baselining, root cause, predictive
• Total visibility: Business transaction monitoring
of service calls between application tiers
• Deep dive: app server, storage, database,
message queue, etc.
• APM as a service

6. Thank You!
Dennis Callaghan, Dennis.Callaghan@451research.com

7. Audience Poll
“What is your biggest
performance management challenge?”
 Lack of visibility into performance dependencies
and user experience impact
 Expertise required to quickly diagnose and
fix performance issues
 Speed of notification, diagnosis and repair
of performance issues
 Cost control without throwing hardware
at performance problems
 Inadequate performance management tools
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8. Application Performance Management
Bala Vaidhinathan
CTO
eG Innovations
Bala@eginnovations.com
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9. Traditional Approach
to Performance Management
 Silo monitoring tools and manual troubleshooting
were OK in yesterdays static, physical IT environments
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10. IT Services have increased in complexity
SAN
Active
Directory
on ESX Switch
User
Virtual Desktops
Network
on XenServer Provisioning
Server on XenServer
XenDesktop
DC on XenServer
License Server
on XenServer Profile Server
Oracle Enterprise
Apps on ESX
vCenter
Hypervisor, Virtual Desktops, Connection Broker, SAN, … a problem in any
of these components can impact the user experience.
© eG Innovations, Inc | www.eginnovations.com

11. When a Problem Happens …
Hey, I
can’t
I can’t run login!
this
program!
My
computer
just froze…
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12. Monitoring Silos Does Not Work
Monitoring Silos doesn’t help
Suppose the database server is 50% slower than normal
USER
FIREWALL WEB SERVER APP SERVER DB SERVER
A problem in one application can affect all the other
applications involved in the service delivery.

13. Where is the Root-Cause?
Active Directory
SQL
SAN
Switch
Enterprise
Client Apps
Network Web on XenApp on
ESX ZDC on VMware ESX
VMware ESX
Profile Server
What is the root cause of the service problem?
Network? VMware? AD? SQL? License Server Profile Server?
Storage?
Oracle vCenter
© eG Innovations, Inc | www.eginnovations.com

14. The Troubleshooting Conference Call
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15. The Result? Fingerpointing while user
experience suffers
“My
application is Looks
Not our fine Not mine
slow!” problem either
Talk to
the other
guys
LAN ERP Admin Application
End User Sys admin
Admin Admin
Everything Domain
Is OK admin
Firewall
All lights
admin Are green
VMs are lightly
The server
is working loaded
OK Database
Admin
Server admin
Virtualization We don’t
No other admin see anything
complaints wrong
IT Service
Manager
© eG Innovations, Inc | www.eginnovations.com

16. Costly Inefficiencies
• User Experience Impact – Loss of productivity,
revenue, customers
• IT team productivity Impact – Constant fire
fighting mode
• Management complexity – Too many tools
and meetings, but not enough results
• Hardware and Software inefficiency due to
over provisioning
• Increased downtime
© eG Innovations, Inc | www.eginnovations.com

17. How Does
eG Innovations Help?
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18. The Solution: eG Enterprise
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19. Live Solution Tour – eG Suite
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20. eG Enterprise Key Capabilities
Unmatched performance Fast, pre-emptive problem
visibility and auto- detection & alerting
correlation of all so you can fix performance
components and problems BEFORE users
dependencies that impact complain. Prevent
user experience - across downtime, ensure great
desktop, application, performance and enhance
network, storage and user satisfaction.
virtualization tiers.
Automatic root-cause
Right-size and optimize
diagnosis pinpoints
your environment
problems and accelerates
and reduce hardware cost
diagnosis and resolution
by 20% through better
of performance issues - so
utilization rates.
your highly skilled staff
can be more productive
rather than fighting fires
all day.
© eG Innovations, Inc | www.eginnovations.com

21. eG Performance Assurance Benefits
User Satisfaction
IT Productivity
“Dramatically simplify
and accelerate
performance Higher
management. service
Deliver peak uptime
performance, user
satisfaction and ROI.”
Simplicity
Cost control & ROI
© eG Innovations, Inc | www.eginnovations.com

22. eG Enterprise - Total Performance Visibility
Desktop Apps Storage Network Compute
Cloud
Private, Hybrid,
Public
Unmatched performance
Virtual visibility & auto-correlation
VMware, Citrix,
Microsoft, IBM, across cloud, virtual and
Red Hat, Solaris
physical environments
Physical
X86, SPARC,
PARISC, RS6000
© eG Innovations, Inc | www.eginnovations.com

23. Delivering Application Performance
Rick Ruskin
Vice President Sales
eG Innovations
Rick.Ruskin@eginnovations.com
© eG Innovations, Inc | www.eginnovations.com

24. Major Media & Cable Company
Gets Performance Assurance
 Challenge: How to scale from ZERO to 10,000 VDI users
in less than one year
– Requires VDI performance platform that instantaneously shows
root cause and remediates issues quickly, before users are
impacted
 Solution: eG Performance Management
– Immediate visibility to the root cause of user experience issues
– Real-time identification of database, application, and network
challenges
– VDI user scale out proceeds seamlessly
© eG Innovations, Inc | www.eginnovations.com

25. Major Hospital Chain
Virtualizes Citrix XenApp
 Challenge: Virtualizing XenApp for the first time
– No visibility to see and assess performance problems
– In reality “other” VM’s were consuming the resources allocated
to the Hypervisor (not Citrix XenApp)
 Solution: eG Performance Management
– Correlate views between the Hypervisor (ESX) and XenApp to
uncover the real cause of slow performance
– Deep visibility into XenApp user profiles enable higher VM
density and better hardware utilization
– Achieve 25% more users per server and significant cost savings
across the infrastructure
© eG Innovations, Inc | www.eginnovations.com

26. Leading Financial Software Vendor
Boosts VDI Scalability and ROI
 Challenge: VDI Scalability
– 15,000 Citrix VDI users experienced declining user
productivity due to application performance issues (“slow
applications”)
– Legacy tools ineffective in diagnosing problem
 Solution: eG Performance Management
– Rapid resolution of performance issues minimizes downtime
and user frustration
– Automate diagnosis, remove guesswork and boost IT
productivity
– Efficient analytics remove bottlenecks to scalability
– Eliminate unnecessary resource expenditures and boost ROI
© eG Innovations, Inc | www.eginnovations.com

27. About eG Innovations
 eG Innovations helps companies to dramatically simplify,
accelerate, and optimize performance management across
mission-critical virtual, cloud and physical IT environments
Performance Assurance  Only eG Innovations award-winning root-cause diagnosis
Made Easy technology can automatically pinpoint performance issues by
auto-correlating the user’s service experience with the
underlying infrastructure and application components
 Deliver exceptional performance, user productivity, and ROI
Worldwide New York, New Jersey, Boston, Chicago, Los Angeles, Dallas, Austin,
Locations Singapore, London, Chennai
Customers Over 1,000 customers worldwide
Certifications &
Sample Awards
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28. Customer Success
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29. Ask the Experts
&
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30. Next Steps
 More details
www.eginnovations.com
 Send an Email
webinar@eginnovations.com
 Call Us
+1 732-794-1259
© eG Innovations, Inc | www.eginnovations.com