“Citrix is slow” or “Citrix is not working” is a common complaint heard at the help desk from frustrated users. These complaints could be caused from a small problem anywhere in your infrastructure and you have to spend hours finding out where the real problem lies before you can resolve it and restore a positive user experience. Is it really a Citrix issue, or is the issue actually originating somewhere else in the infrastructure – i.e., the network, application, virtual platform, storage, etc.? View these slides from our recent webinar and discover how you can extend Microsoft SCOM to monitor and manage Citrix infrastructures end to end, so when a user complains that Citrix is slow, you can pinpoint exactly where the cause of the problem lies — in just one click. Learn how to: • Monitor all of your Citrix tiers – XenApp, XenDesktop, XenServer, NetScaler, XenMobile, etc. directly from the Microsoft SCOM console • Get deep visibility into every aspect of Citrix performance • Pinpoint in just one click where the real cause of a problem lies • Proactively detect and fix performance issues before users complain • Publish real-time dashboards in Microsoft SCOM to provide key insights for the different stakeholders in your organization • Generate powerful, end-to-end historical and trend reports that help you optimize and right-size your Citrix infrastructure for maximum ROI

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Expand SCOM’s Capabilities to Manage Performance
for Citrix XenApp/XenDesktop/XenMobile with eG
Enterprise
Monitor & Manage Citrix
using Microsoft SCOM
Transform Microsoft SCOM into an End-to-End
Monitoring & Diagnosis Powerhouse for Citrix

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Moderator
Christine Ackley
Director of Marketing Operations
eG Innovations
Christine.Ackley@eginnovations.com

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Logistics
 Please submit your questions at any time during the
webinar using the questions panel on the
GoToWebinar client.
 This webinar is being recorded. You will receive a
link to the recording in a few days.
 A copy of this presentation is posted on Slideshare:
http://www.slideshare.net/eginnovations/

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Today’s Presenter
Bala Vaidhinathan
CTO
eG Innovations
bala@eginnovations.com

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Agenda
• Citrix Management today
– Multi-tier, Heterogeneous, Virtualized
• Microsoft SCOM Limitations with Citrix
• The eG Universal Management Pack for SCOM
• Citrix Performance Management using SCOM
& eG - Live Demonstration
• Q&A

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Citrix User View

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Network IIS Web on
ESX
Active Directory
SQL
Citrix XenApp on
VMware ESXCitrix ZDC on
VMware ESX
MS Terminal, Citrix
License Server
Profile Server
Enterprise
Apps (Exchange,
SAP, Dynamics, …)
vCenterOracle
Client
The IT Administrator’s View
SAN
Switch
What is the root cause of the service problem?
Network? VMware? AD? SQL? Storage? Citrix?
“My
application is
slow!”

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System Center Operations Manager
Active
Directory
SharePoint SQL Server
Windows
Hyper-V
Exchange
Server
SCOM provides great visibility
into Microsoft platforms …
… but what about business
citrix apps & platforms
like these?
XenMobile
Virtual
Platforms
XenApp
XenDesktop

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 Management packs from different vendors are not
integrated
 Multiple management packs add cost & complexity
 Licensing of each MP is different; no consistency across MPs
 Many alerts, but very little actionable information due
to lack of correlation and root cause diagnosis
 Leads to long problem isolation & diagnosis cycles,
resulting in poor user experience and increase in IT
operation cost
SCOM Monitoring Limitations

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 Great User Experience
 Pro-active issue resolution
 End to End Visibility
 Single unified View with Correlation
What Matters in a Citrix Environment?

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eG Enterprise
Server
eG SCOM
Plugin
SCOM
Management
Server
Operations
Console
Active
Directory
SharePoint SQL Server
Windows
Hyper-V
Exchange
Server
Microsoft Platforms
Non-
Microsoft
Platforms
SAP Systems
Virtual
Platforms
Citrix
J2EE Application
Servers
• Universal management pack extends
performance monitoring scope, visibility & detail
beyond MSFT platforms
• Accelerates & simplifies monitoring & diagnosis
• Reduces cost & complexity
The Universal Management
Pack Solution

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• The “eG SCOM Connector” developed by eG Innovations
seamlessly integrates eG Enterprise into Microsoft SCOM
framework.
• The integration allows SCOM administrators to extend their
visibility into key applications and platforms that are not
supported in-depth by SCOM.
• These include Citrix XenApp, XenServer, Provisioning Servers,
NetScaler, XenDesktop, VMware vSphere and View, besides
others.
• Supports Microsoft System Center Operations Manager 2007
R2 / 2012 / 2012 SP1 / 2012 R2
Overview of eG SCOM Integration

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eG
Manager
SCOM
Management
Server
Deep Citrix Drill-Down from SCOM
to Additional eG Details
eG Expands SCOM Visibility
eG SCOM
Connector
SCOM Console with
eG Citrix info
Citrix Service, App & User R/T
Dashboards via SCOM (or URL)

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The eG Universal Monitor
•A single monitor license for Windows,
Linux, Solaris, HPUX, AIX, VMware, Tru64
•A single price, regardless of OS or server
configuration - 2, 4, 8, 16 CPUs
•A single monitor for monitoring any
application
•A single price to manage multiple
applications on the same server
•Auto-upgradeable
•Agentless monitoring option
•100% web-based – HTTP/HTTPS

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eG/SCOM Integration Architecture
HTTP/S
SCOM
SDK
SDK Service
TCP
eG Connector
Event Log
State Integration
Service
Discovery Integration
Service
Unknown State
Integration Service
Monitoring
Host
Health
Service
eG Management
Packs Configuration
Service
eG Connector
Service
SCOM Agent
SCOM
Management
ServerDiscovery,
State & Config
Data Provider
eG Manager
eG SCOM Plugin Server

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Live Solution Tour: eG SCOM Management

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What Citrix Admins Say About Helpdesks

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Citrix Admins Deal with Too Many Tools!

20. 68%Citrix
Admins
want to be proactive
Citrix Admins Wish They were Proactive

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Virtualization-Aware Root-Cause Diagnosis
Without root-cause diagnosis, you have no idea where the problem lies
The root-cause of
the problem
Effects of the
problem
All the problems
appear to be equally
important.
With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.

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Benefits of the eG SCOM Integration
• Integrated end-to-end monitoring solution for heterogeneous
platforms: Single pane of glass view of entire service
infrastructure (not just Microsoft applications)
• Add custom monitoring easily to SCOM: Use the eG Integration
Console to monitor and report on new applications/devices
easily in the SCOM console.
• Short Learning Curve for SCOM Administrators: No need to
learn another monitoring tool – continue using the familiar
SCOM console. No need to learn about different management
packs.
• Maximize the Returns on your SCOM Investment: Combine eG
Enterprise's increased monitoring depth and breadth with
SCOM's expertise in monitoring Microsoft technologies

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Gartner on the eG SCOM Integration
• eG Innovations goes deeper than Microsoft
SCOM in the areas of Solaris, AIX, HP-UX and
Linux.
• Monitoring of Citrix, Microsoft, Red Hat and
VMware virtualization technologies is natively
supported by eG Innovations.
• A large number of application components can
now be monitored with SCOM, including those
provided by IBM, SAP and Oracle.
• This monitoring platform can be integrated into
OpsMgr 2007 and OpsMgr 2012.
Source: How and When to Extend Microsoft and Oracle to Reduce Monitoring Licensing
Costs.

24. with SCOM

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&

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Next Steps
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