How to Deliver Maximum Citrix Performance and User Satisfaction

Presenters:
Vasu T.N. (Citrix)
Craig Ellrod (Citrix)
Bala Vaidhinathan (eG Innovations)
How to Deliver
Maximum Citrix
Performance and User
Satisfaction

© eG Innovations, Inc | www.eginnovations.com
Performance Assurance
Made Easy
 eG Innovations revolutionizes how companies diagnose, fix and
prevent performance issues in complex, virtualized IT
environments - faster, easier and more automated than any
traditional performance monitoring tool.
 Only eG Innovations award-winning root-cause diagnosis
technology can automatically pinpoint performance issues by
auto-correlating the user’s service experience from the desktop to
the underlying infrastructure and application components
 Deliver exceptional performance, user productivity, and ROI
Worldwide
Locations
New York, New Jersey, Boston, Chicago, Los Angeles, Dallas, Austin,
Singapore, London, Chennai
Customers Over 1,000 customers worldwide
Sample Awards
& Recognition
About eG Innovations

Customer Success

Deliver Desktop Transformation Success
with Intelligent Performance Management
Stakeholders Benefits
Users  Deliver great performance
 Keep users happy
Business Owners  Increase adoption rates for
XenApp, XenDesktop
 Demonstrate ROI for desktop
transformation
Managers  Get more out of your Citrix
investments
 Do more with less

A Familiar Scenario

Pinpointing the Root-Cause Diagnosis
for Virtual Desktop Slowness:
A Real-World Example of How
eG Enterprise Helps

The eG Citrix Service Manager
Identify & resolve
problems preemptively,
before users call!
Profile Manager? Citrix?
Application?
VMware?
EMC?Active Directory?
The eG Enterprise Service Manager is a General Practitioner
for your Citrix infrastructure.
eG Enterprise ManagerCitrix Service Manager

eG Enterprise
Performance Assurance Made Easy

User
User
Perspective
“I start my device,
log on, and
expect the same
experience I had
with my physical
desktop
environment.”
The User Perspective

Client
Web
Active Directory SQL
Citrix
XenApp
Citrix
ZDC
License Server Profile Server
Enterprise
Apps
Network
Because of the inter-application dependencies, a problem in one tier
(e.g. profile server) can impact all the other tiers.
XenApp on Physical Servers

Network
Web on
VMware ESX
Active Directory SQL
XenApp on
VMware ESXZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Client
SAN
Switch
Virtualization adds additional infrastructure tiers, possible failure points!
XenApp Virtual Infrastructures

vCenter
SAN
Profile Server
Network
User
Virtual Desktops
on XenServer
XenDesktop
DC on XenServer
Active
Directory
on ESX
Oracle
License Server
on XenServer
Provisioning
Server on XenServer
Switch
Enterprise
Apps on ESX
Hypervisor, Virtual Desktops, Connection Broker, SAN, … a problem in any
of these components can impact the user experience.
Virtual Desktops

Network Web on
ESX
Active Directory
SQL
XenApp on
VMware ESXZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Client
SAN
Switch
What is the root cause of the service problem?
Network? VMware? AD? SQL? Storage? Profile Server?
Where is the Root-Cause?

Network Web on
XenServer
Active Directory
SQL
XenApp on
VMware ESXZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Client
SAN
Switch
 EdgeSight is focused on
the Citrix tiers
 Provides deep visibility
into HDX channels, end-
points and hosted apps
 eG Enterprise
complements EdgeSight,
providing visibility to the
non-Citrix tiers that
impact desktop service
delivery
ZDC
XenApp
License Server
What Citrix EdgeSight Shows

Network Web on
XenServer
Active Directory
SQL
XenApp on
VMware ESXZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Client
How eG Enterprise Adds Value
SAN
Switch

Fragmented Silo Tools Can Have Challenges
Cloud
Private, Hybrid,
Public
Virtual
VMware, Citrix,
Microsoft, IBM,
Red Hat, Solaris
Physical
X86, SPARC,
PARISC,
RS6000
Desktop Apps Storage Network Compute
? ?
?
?
?
?
?
?
Traditional tools don’t deliver actionable performance insight -
slow, fragmented, confusing.
?
?
?
?
?
?
?

The Result? Finger Pointing …
End User
LAN
Admin
Firewall
admin
Server admin
Virtualization
admin
Domain
admin
ERP Admin Sys admin Application
Admin
The server
is working
OK
No other
complaints
All lights
Are green
We don’t
see anything
wrong
Database
Admin
VMs are lightly
loaded
Everything
Is OK
Not our
problem
Looks
fine Not mine
either
Talk to
the other
guys
IT Service
Manager
“My
application is
slow!”
The result: Finger pointing while users are unproductive
and the business suffers.

Introducing eG Enterprise

Unmatched Performance Visibility
Cloud
Private, Hybrid,
Public
Virtual
VMware, Citrix,
Microsoft, IBM,
Red Hat, Solaris
Physical
X86, SPARC,
PARISC,
RS6000
Desktop Apps Storage Network Compute
!
Complete, correlated visibility beyond basic health.
Actionable insight into service performance & dependencies.

Network Web on
XenServer
Active Directory
SQL
XenApp on
VMware ESXZDC on
VMware ESX
License Server
Profile Server
Enterprise
Apps
vCenterOracle
Client
SAN
Switch
Complete visibility – every layer, every tier!
How eG Enterprise Adds Value

Automated
Diagnosis
User
Experience
Management
Right-Sizing
& Capacity
Planning
Pre-emptive
Alerting
Total
Performance
Visibility
End User
Experience
Storage
Connection
Brokers
Profile Servers
Network
Applications
Virtualization
Infrastructure
& App Performance
Service
Performance
Online
Banking
Accounting
Trading
Patient
records
. . .
eG Enterprise
The eG Innovations Approach

eG Innovations Unique Capabilities
Complete 360o Cross-Domain Performance Visibility
Get total performance visibility of all components and how they impact
user experience across desktop, application, virtualization, network,
storage, server, etc.
Automatic Root-Cause Diagnosis
Automate and accelerate the discovery, diagnosis and resolution of
performance issues in complex environments – so your highly skilled staff
can be more productive.
Pre-Emptive Problem Detection & Alerting
Pre-emptively monitor, detect and resolve performance issues – before
users are affected. Prevent downtime, ensure exceptional performance
and user satisfaction.
Capacity & Performance Analytics
Right-size your virtualized IT infrastructure, maximize resource utilization
and reduce hardware/software cost.

eG Enterprise Architecture
TRENDS
ANALYSIS
AUTO
DISCOVERY
DATA ANALYSIS
MULTI-PHASE
CORRELATION
SERVICE LEVEL
AUDITS
SERVICE
MONITORING
REAL-TIME
ALERTS
SINGLE CLICK
DIAGNOSIS
MULTI-LEVEL
DIAGNOSIS
100% WEB
INTERFACE
AUTO
THRESHOLDING
PROBLEM
MANAGEMENT
eG Manager
PERSONALIZED
VIEWS
CENTRAL
CONFIGURATION
ANY WHERE
MONITORING
NMS
INTEGRATION
eG Console
ADVANCED
REPORTING
CONFIG CHANGE
CONTROL
ACTIONS
INTEGRATION
CONSOLE
eG Plugins
Services, Systems, Applications and Networks
AGENTLESS
MONITORING
MULTI-LOCATION
TESTING
eG Monitoring
SINGLE AGENT
MONITORING

eG Enterprise
Addresses the Unique Requirements of
Virtual Desktop Monitoring

Server
Virtualization
Desktop
Virtualization
Citrix XenApp
“Only eG provides complete
performance visibility and
automated diagnosis across all
tiers of the infrastructure.
There is no other performance
management solution for this
scenario in the market.”
Citrix XenServerMicrosoft Hyper-V
Where eG Adds Unique Value for VDI

• The Outside view shows the portion of physical
resources used by each VM (CPU, disk, memory)
• Provided by the virtualization hypervisor
• Useful for capacity planning and identifying certain VM issues
• Does NOT show why a VM is consuming resources
ResourcesofthePhysicalMachine
0
100%
VM1 15%
VM2 25%
VM3 20%
VM4
32%
0
100%
ResourcesofthePhysicalMachine
VM1 15%60% 10%
VM2 25%
10
%
45
%
5
%
30%
VM3 20%25% 60%
VM4 32%
12%
20%
40%
Apps inside a VM
• The Inside view shows the portion of resources allocated to
a VM that are used by each application and each user of the VM
• Provided by the guest OS (for Windows: WMI)
• Useful for user load balancing, identifying guest OS issues,
misbehaving applications, and unauthorized user activities
• Does show why a VM is consuming resources, accelerates fix
In-N-Out Monitoring of Virtualization

Deep Dive into User Desktops
CPU usage inside a
virtual desktop is high

Deep Dive into User Desktops
The top CPU process is
Windows Media Player.
The user is watching a
movie 
Accelerate problem resolution
by understanding why a VM is consuming resources.

Monitoring VDI Users, Not Just VMs
 Workload of the VM is user-dependent
 When a user complains, need to know which
physical server and VM they are on
 Need to know who the top users are for
capacity planning
 User information required for billing, capacity
planning
Poor user experience impacts VDI success.
So focus on monitoring users, not just VMs!

Monitor Users, Not VMs
Know which ESX/Xen server
he/she is logged on to
When a user calls,
search for the user

Monitor Users, Not VMs
Alan’s virtual desktop
has a problem!

eG Enterprise
Helps You Get More Out of
Your Citrix Investments

Plan Based on Usage Reports
 Top users, Top applications
Know usage patterns and trends for effective capacity planning.

Get More Out of Your Investment
• Track user sessions on each server
A few of the servers
are handling most of
the sessions

eG Enterprise
Ensures ROI for
Desktop Transformation

The ROI of eG Innovations
• Reduce downtime
• Increase application availability
• Boost user experience
Boost
User Satisfaction
& Productivity
• Simplify, automate & accelerate
diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce
IT Support
Cost & Complexity
• Increase hardware utilization
• Leverage investment in software
• Right-size & optimize environment
Reduce
Infrastructure Cost &
Avoid Cost Overruns
• Accelerate deployments & rollout
• Reduce risk, deliver successful projects
& peace of mind
Deliver Projects
on Time, on Budget,
on Target

A single agent license for Microsoft, Linux,
Sun Solaris, HPUX,IBM AIX, VMware, Tru64
A single price, regardless of OS or server
configuration - 2, 4, 8 CPUs
A single agent for
monitoring any application
Auto-upgradeable
Agentless monitoring option
100% web-based – HTTP/HTTPS
Single Agent Architecture
Delivers maximum flexibility, ease of deployment and rapid ROI

Preemptive detection & alerting lets administrators
see and fix problems before users notice
Auto-Baseline Key Metrics
 Auto-compute time-of-day baselines
 Alert administrators when metrics violate baselines

Automatic
End-to-End
Correlation
Automatic
Top-to-Bottom
Correlation
Virtualization-Aware Automatic
Root-Cause Diagnosis

eG-on-Tap Cloud-Based Service
Turn on within minutes, without significant investment

eG Enterprise Helps You Achieve Your
Desktop Transformation Goals
Stakeholders Benefits
Users  Deliver great performance
 Keep them happy
Business Owners  Increase adoption rates for
XenApp, XenDesktop
 Demonstrate ROI for desktop
transformation
Managers  Get more out of your Citrix
investments
 Do more with less

&

Visit eG Innovations
Booth 417
Become a
Citrix
Performance
Hero
Visit
eG Innovations
Booth 417

Next Steps:
Try eG Innovations - Free 30 Day Trial
Free 30 Day Product Trial
www.eginnovations.com/trial
More Details
www.eginnovations.com
info@eginnovations.com
Contact eG Innovations
+1.732.794.1259 (US)
www.eginnovations.com
info@eginnovations.com

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