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Pre-Employment Screening Program REPORT 2012




INSIDE

Reaching the Motor
Carrier Industry.................. 2

NIC Cares........................... 3

Operational Excellence....... 4




     A Unique Partnership
     A No-Cost Contract Yields Efficiencies and Results for All Stakeholders
                n 2009, Federal Motor Carrier Safety Administration

        I       (FMCSA) awarded a unique, no-cost contract to NIC for
                the Pre-Employment Screening Program (PSP). FMCSA
     pays nothing to NIC for any aspect of the PSP service. NIC
     recoups its investment through fees paid by the motor carriers
     and drivers accessing PSP information. This innovative approach
     to IT delivery allows FMCSA to offer a best-in-class, secure web
     application without using any of the agency’s budget dollars.
       FMCSA provides all oversight and guidance for the PSP
     program, and maintains ownership of the PSP data at all
     times. NIC provides the hosting, infrastructure, development,
     marketing, customer service, industry outreach, and day-to-day     Celebrating at Arlene Thompson’s retirement party. L-R: Laura
     program management. NIC maintains compliance with all              Fredrickson, Arlene Thompson, Michael Johnsen, Elizabeth
                                                                        Pemmerl, and Scott Valentine.
     applicable accessibility, privacy, and information security
     regulations and standards. General Manager Elizabeth Pemmerl       service. Arlene was a tireless champion of PSP and all team
     is responsible for all aspects of NIC’s PSP service delivery.      members greatly enjoyed working with her. Jeff Secrist and
       During the year, it was bittersweet for all team members to      Vivian Oliver have assumed PSP leadership duties, and NIC
     wish Arlene Thompson farewell as she retired from FMCSA            looks forward to a productive and successful partnership in 2013!
2012 Brought Exciting Enhancements to
the Pre-Employment Screening Program
The Program Expands Through PSP 2.0, the PSP iPhone
Application and Account Holder Audits

2012           was another successful year for PSP as FMCSA
               launched improvements and enhancements to the
program. Headlining the developments was PSP 2.0. The second
                                                                              To help account holders understand the audit process, NIC hosted
                                                                            more than 20 webinars to communicate and explain the details. In
                                                                            addition, educational collateral was developed by NIC and distributed
iteration of PSP allows industry service providers, or “ISPs,” to           through email campaigns and at trucking industry events. NIC has
directly access PSP driver records. ISPs are companies that are not         also worked closely with the American Trucking Associations and
necessarily motor carriers, but are directly involved in the hiring of      various industry organizations to offer webinars and provide news-
drivers. This group includes driver staffing companies, driver leasing      letter articles. It has been NIC’s goal to ensure that all carriers are
companies, third-party screening businesses, and intrastate carriers.       aware of their obligations and are using the PSP system according to
                                                                               80000
  On the heels of the September PSP 2.0 launch, FMCSA and                   defined terms and conditions.
NIC announced the launch of the PSP iPhone application. This
application offers PSP subscribers the ability to request and view                         Monthly PSP Record Requests
                                                                               70,000
a driver’s PSP report from their iPhone or iPad. The app mirrors
the functionality of the PSP online service, while presenting the
information in a format that is optimized for mobile devices. The
                                                                               60,000
NIC-developed application is available for free download in
iTunes. Approximately 500 PSP subscribers downloaded the
app in the fourth quarter of 2012.
                                                                               50,000
  In 2012, the NIC and FMCSA teams were also pleased to launch
improvements to the account holder audit process. When enrolling
in PSP, each account holder agrees that they will obtain a driver’s
consent before requesting the driver’s PSP record. To ensure all               40,000
                                                                                            Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
account holders are adhering to this obligation, NIC runs monthly
                                                                            PSP record requests by month
audits on behalf of FMCSA. A random sampling of motor carriers
and ISPs is selected for the audit. They are each required to submit          During the year, FMCSA and NIC finalized procedures for motor
up to three specific driver consent forms. Each form is evaluated by        carriers that do not successfully complete the audit process. Companies
a member of the PSP customer service team to ensure it meets                that fail to comply with the driver consent process are subject to
FMCSA-defined standards. During 2012, more than 2,200 PSP                   penalties that range from warnings to suspension or termination from
record requests were audited.                                               the PSP service. n



PSP Team Works Hard to Reach Motor Carrier Industry
 A NIC provides PSP education and
      s part of the PSP partnership,                team participates in as many events and            coincides with agency messaging. All costs
                                                    associations as time allows. In 2012 alone,        for travel are covered by NIC.
outreach to motor carriers, industry                the NIC team provided 33 presentations               Another way NIC reaches the motor
service providers, and commercial                   and webinars to thousands of people in             carrier industry is through participation in
drivers. PSP is a sought-after topic at             the motor carrier community. Prior to a            meetings, conferences, and exhibitions. In
many conferences and meetings. Under                PSP presentation or webinar, the NIC team          2012, the NIC team attended 18 industry
the leadership of Laura Fredrickson, the            works with FMCSA to approve all slides             events and staffed a PSP booth. These events
marketing team ensures that the NIC                 and content, ensuring the presentation                 	     		                 |  ontinued on page 4 |
                                                                                                                                      c


2 | NICT - PSP REPORT 2012
NIC Cares
NIC’s 2012 Community Involvement
          ne of NIC’s core philosophies is to improve the communities

 O        where we live and work. Our work – bringing eGovernment
          solutions to businesses and constituents – is the beginning
of how we improve the lives of fellow citizens. We are also very active
with community organizations and initiatives.
  The Arlington-based NIC Technologies team donates time, resources,
and talent to organizations in the D.C. area. In 2012, one of NIC’s activities
was volunteering at the Capital Area Food Bank. On multiple occasions,
NIC employees worked alongside CAFB employees and other volunteers
                                                                                 NIC Technologies volunteering at the Capital Area Food Bank.
to pack and sort food donations. NIC participated in an annual
on-site work blood drive, donating many pints of blood to a local
blood bank. The team was also involved with collecting new and gently
used shoes for the Soles for Souls program.
  To make sure we’re at our best at work, we foster a culture that
encourages health and wellness. In May, NIC’s Elizabeth Pemmerl and
Laura Fredrickson joined 20 colleagues from more than 10 NIC business
units to complete a half-marathon in Providence, R.I. Elizabeth was
thrilled to have so many employees support her home state, as the race
proceeds benefit many local organizations.
  In addition, the team participates in “healthy weight” and
“10,000 step” challenges sponsored by NIC. We encourage one another              Elizabeth and Laura are feeling strong at the finish of the Providence
to make health a priority and have fun while we’re doing it! n                   Half Marathon!




The NIC team is all smiles after another successful year.



                                                                                                                              NICT - PSP REPORT 2012 | 3
PSP Team Works
Hard to Reach                                             NIC Technologies, LLC
                                                          A member of the NIC family of companies


Motor Carrier Industry                                    4601 N. Fairfax Drive, Suite 1160
                                                          Arlington, VA 22203
|  ontinued from page 2 |
  c
                                                          (877) 642-9499
allow motor carriers, drivers, and industry
                                                          www.psp.fmcsa.dot.gov
representatives to conduct one-on-one,
detailed discussions about PSP and its
important role in safety.
  Outreach is a key way to increase PSP
adoption. In 2012, nearly 2,000 new accounts
were enrolled in PSP. Collectively, all PSP
users requested 25 percent more drivers’ PSP
records than in 2011, an exciting demonstra-
tion of PSP’s growth and its importance to
the industry.
  Sarah, director of operations at Arkansas
Trucking Association, shared, “Thank you
so very much for hosting and organizing
the webinar for the Arkansas Trucking
Association. I truly appreciate it. You are
always very informative and your delivery
                                                          © 2013 Trozzolo.com
is well-received.” n




      Operational Excellence
      Security and Customer Support Remained an Important Focus in 2012

     NIC                and FMCSA place top priority on IT security. In
                        2012, under FMCSA’s guidance, NIC began a
      project to complete a full PSP-system security authorization
                                                                                       more than 2,000 new account holders. This talented team performs
                                                                                       a variety of functions including account enrollment, gathering
                                                                                       customer feedback (that generally drives system enhancements),
      process with a third-party security assessor. Ensuring that PSP                  password resets, and answering all program-related questions.
      adheres to FISMA and DOT security controls is a top priority                     The customer service team is 100 percent dedicated to the PSP
      to the NIC staff. The security authorization is scheduled to be                  application, which leads to high PSP user satisfaction.
      completed by mid-2013. As with all aspects of this no-cost                          PSP users have sent NIC feedback praising the benefits of
      contract, NIC assumes the costs associated with the security                     the program.
      authorization process.                                                              Rick from Super Service LLC writes, “PSP has been a great tool
        The PSP users enjoy the benefit of a very knowledgeable and                    in our hiring process. Thanks!”
      accessible customer service team. The team serves as the PSP                        Jill, director of safety at National Carriers, shared, “Awesome –
      experts for more than 25,000 users. During 2012, under the                       [PSP] gives us another tool to measure a driver’s performance.”
      direction of Joan Kalvaitis, the customer service team handled                      Derentz from Southland Transportation Company said, “PSP is the
      23,000 phone calls, responded to more than 10,000 emails, and enrolled           best thing that has happened to the trucking industry in a long time!”

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Nic 2012 statereport_psp

  • 1. Pre-Employment Screening Program REPORT 2012 INSIDE Reaching the Motor Carrier Industry.................. 2 NIC Cares........................... 3 Operational Excellence....... 4 A Unique Partnership A No-Cost Contract Yields Efficiencies and Results for All Stakeholders n 2009, Federal Motor Carrier Safety Administration I (FMCSA) awarded a unique, no-cost contract to NIC for the Pre-Employment Screening Program (PSP). FMCSA pays nothing to NIC for any aspect of the PSP service. NIC recoups its investment through fees paid by the motor carriers and drivers accessing PSP information. This innovative approach to IT delivery allows FMCSA to offer a best-in-class, secure web application without using any of the agency’s budget dollars. FMCSA provides all oversight and guidance for the PSP program, and maintains ownership of the PSP data at all times. NIC provides the hosting, infrastructure, development, marketing, customer service, industry outreach, and day-to-day Celebrating at Arlene Thompson’s retirement party. L-R: Laura program management. NIC maintains compliance with all Fredrickson, Arlene Thompson, Michael Johnsen, Elizabeth Pemmerl, and Scott Valentine. applicable accessibility, privacy, and information security regulations and standards. General Manager Elizabeth Pemmerl service. Arlene was a tireless champion of PSP and all team is responsible for all aspects of NIC’s PSP service delivery. members greatly enjoyed working with her. Jeff Secrist and During the year, it was bittersweet for all team members to Vivian Oliver have assumed PSP leadership duties, and NIC wish Arlene Thompson farewell as she retired from FMCSA looks forward to a productive and successful partnership in 2013!
  • 2. 2012 Brought Exciting Enhancements to the Pre-Employment Screening Program The Program Expands Through PSP 2.0, the PSP iPhone Application and Account Holder Audits 2012 was another successful year for PSP as FMCSA launched improvements and enhancements to the program. Headlining the developments was PSP 2.0. The second To help account holders understand the audit process, NIC hosted more than 20 webinars to communicate and explain the details. In addition, educational collateral was developed by NIC and distributed iteration of PSP allows industry service providers, or “ISPs,” to through email campaigns and at trucking industry events. NIC has directly access PSP driver records. ISPs are companies that are not also worked closely with the American Trucking Associations and necessarily motor carriers, but are directly involved in the hiring of various industry organizations to offer webinars and provide news- drivers. This group includes driver staffing companies, driver leasing letter articles. It has been NIC’s goal to ensure that all carriers are companies, third-party screening businesses, and intrastate carriers. aware of their obligations and are using the PSP system according to 80000 On the heels of the September PSP 2.0 launch, FMCSA and defined terms and conditions. NIC announced the launch of the PSP iPhone application. This application offers PSP subscribers the ability to request and view Monthly PSP Record Requests 70,000 a driver’s PSP report from their iPhone or iPad. The app mirrors the functionality of the PSP online service, while presenting the information in a format that is optimized for mobile devices. The 60,000 NIC-developed application is available for free download in iTunes. Approximately 500 PSP subscribers downloaded the app in the fourth quarter of 2012. 50,000 In 2012, the NIC and FMCSA teams were also pleased to launch improvements to the account holder audit process. When enrolling in PSP, each account holder agrees that they will obtain a driver’s consent before requesting the driver’s PSP record. To ensure all 40,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec account holders are adhering to this obligation, NIC runs monthly PSP record requests by month audits on behalf of FMCSA. A random sampling of motor carriers and ISPs is selected for the audit. They are each required to submit During the year, FMCSA and NIC finalized procedures for motor up to three specific driver consent forms. Each form is evaluated by carriers that do not successfully complete the audit process. Companies a member of the PSP customer service team to ensure it meets that fail to comply with the driver consent process are subject to FMCSA-defined standards. During 2012, more than 2,200 PSP penalties that range from warnings to suspension or termination from record requests were audited. the PSP service. n PSP Team Works Hard to Reach Motor Carrier Industry A NIC provides PSP education and s part of the PSP partnership, team participates in as many events and coincides with agency messaging. All costs associations as time allows. In 2012 alone, for travel are covered by NIC. outreach to motor carriers, industry the NIC team provided 33 presentations Another way NIC reaches the motor service providers, and commercial and webinars to thousands of people in carrier industry is through participation in drivers. PSP is a sought-after topic at the motor carrier community. Prior to a meetings, conferences, and exhibitions. In many conferences and meetings. Under PSP presentation or webinar, the NIC team 2012, the NIC team attended 18 industry the leadership of Laura Fredrickson, the works with FMCSA to approve all slides events and staffed a PSP booth. These events marketing team ensures that the NIC and content, ensuring the presentation | ontinued on page 4 | c 2 | NICT - PSP REPORT 2012
  • 3. NIC Cares NIC’s 2012 Community Involvement ne of NIC’s core philosophies is to improve the communities O where we live and work. Our work – bringing eGovernment solutions to businesses and constituents – is the beginning of how we improve the lives of fellow citizens. We are also very active with community organizations and initiatives. The Arlington-based NIC Technologies team donates time, resources, and talent to organizations in the D.C. area. In 2012, one of NIC’s activities was volunteering at the Capital Area Food Bank. On multiple occasions, NIC employees worked alongside CAFB employees and other volunteers NIC Technologies volunteering at the Capital Area Food Bank. to pack and sort food donations. NIC participated in an annual on-site work blood drive, donating many pints of blood to a local blood bank. The team was also involved with collecting new and gently used shoes for the Soles for Souls program. To make sure we’re at our best at work, we foster a culture that encourages health and wellness. In May, NIC’s Elizabeth Pemmerl and Laura Fredrickson joined 20 colleagues from more than 10 NIC business units to complete a half-marathon in Providence, R.I. Elizabeth was thrilled to have so many employees support her home state, as the race proceeds benefit many local organizations. In addition, the team participates in “healthy weight” and “10,000 step” challenges sponsored by NIC. We encourage one another Elizabeth and Laura are feeling strong at the finish of the Providence to make health a priority and have fun while we’re doing it! n Half Marathon! The NIC team is all smiles after another successful year. NICT - PSP REPORT 2012 | 3
  • 4. PSP Team Works Hard to Reach NIC Technologies, LLC A member of the NIC family of companies Motor Carrier Industry 4601 N. Fairfax Drive, Suite 1160 Arlington, VA 22203 | ontinued from page 2 | c (877) 642-9499 allow motor carriers, drivers, and industry www.psp.fmcsa.dot.gov representatives to conduct one-on-one, detailed discussions about PSP and its important role in safety. Outreach is a key way to increase PSP adoption. In 2012, nearly 2,000 new accounts were enrolled in PSP. Collectively, all PSP users requested 25 percent more drivers’ PSP records than in 2011, an exciting demonstra- tion of PSP’s growth and its importance to the industry. Sarah, director of operations at Arkansas Trucking Association, shared, “Thank you so very much for hosting and organizing the webinar for the Arkansas Trucking Association. I truly appreciate it. You are always very informative and your delivery © 2013 Trozzolo.com is well-received.” n Operational Excellence Security and Customer Support Remained an Important Focus in 2012 NIC and FMCSA place top priority on IT security. In 2012, under FMCSA’s guidance, NIC began a project to complete a full PSP-system security authorization more than 2,000 new account holders. This talented team performs a variety of functions including account enrollment, gathering customer feedback (that generally drives system enhancements), process with a third-party security assessor. Ensuring that PSP password resets, and answering all program-related questions. adheres to FISMA and DOT security controls is a top priority The customer service team is 100 percent dedicated to the PSP to the NIC staff. The security authorization is scheduled to be application, which leads to high PSP user satisfaction. completed by mid-2013. As with all aspects of this no-cost PSP users have sent NIC feedback praising the benefits of contract, NIC assumes the costs associated with the security the program. authorization process. Rick from Super Service LLC writes, “PSP has been a great tool The PSP users enjoy the benefit of a very knowledgeable and in our hiring process. Thanks!” accessible customer service team. The team serves as the PSP Jill, director of safety at National Carriers, shared, “Awesome – experts for more than 25,000 users. During 2012, under the [PSP] gives us another tool to measure a driver’s performance.” direction of Joan Kalvaitis, the customer service team handled Derentz from Southland Transportation Company said, “PSP is the 23,000 phone calls, responded to more than 10,000 emails, and enrolled best thing that has happened to the trucking industry in a long time!”