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Nic 2012 statereport_psp
1. Pre-Employment Screening Program REPORT 2012
INSIDE
Reaching the Motor
Carrier Industry.................. 2
NIC Cares........................... 3
Operational Excellence....... 4
A Unique Partnership
A No-Cost Contract Yields Efficiencies and Results for All Stakeholders
n 2009, Federal Motor Carrier Safety Administration
I (FMCSA) awarded a unique, no-cost contract to NIC for
the Pre-Employment Screening Program (PSP). FMCSA
pays nothing to NIC for any aspect of the PSP service. NIC
recoups its investment through fees paid by the motor carriers
and drivers accessing PSP information. This innovative approach
to IT delivery allows FMCSA to offer a best-in-class, secure web
application without using any of the agency’s budget dollars.
FMCSA provides all oversight and guidance for the PSP
program, and maintains ownership of the PSP data at all
times. NIC provides the hosting, infrastructure, development,
marketing, customer service, industry outreach, and day-to-day Celebrating at Arlene Thompson’s retirement party. L-R: Laura
program management. NIC maintains compliance with all Fredrickson, Arlene Thompson, Michael Johnsen, Elizabeth
Pemmerl, and Scott Valentine.
applicable accessibility, privacy, and information security
regulations and standards. General Manager Elizabeth Pemmerl service. Arlene was a tireless champion of PSP and all team
is responsible for all aspects of NIC’s PSP service delivery. members greatly enjoyed working with her. Jeff Secrist and
During the year, it was bittersweet for all team members to Vivian Oliver have assumed PSP leadership duties, and NIC
wish Arlene Thompson farewell as she retired from FMCSA looks forward to a productive and successful partnership in 2013!
2. 2012 Brought Exciting Enhancements to
the Pre-Employment Screening Program
The Program Expands Through PSP 2.0, the PSP iPhone
Application and Account Holder Audits
2012 was another successful year for PSP as FMCSA
launched improvements and enhancements to the
program. Headlining the developments was PSP 2.0. The second
To help account holders understand the audit process, NIC hosted
more than 20 webinars to communicate and explain the details. In
addition, educational collateral was developed by NIC and distributed
iteration of PSP allows industry service providers, or “ISPs,” to through email campaigns and at trucking industry events. NIC has
directly access PSP driver records. ISPs are companies that are not also worked closely with the American Trucking Associations and
necessarily motor carriers, but are directly involved in the hiring of various industry organizations to offer webinars and provide news-
drivers. This group includes driver staffing companies, driver leasing letter articles. It has been NIC’s goal to ensure that all carriers are
companies, third-party screening businesses, and intrastate carriers. aware of their obligations and are using the PSP system according to
80000
On the heels of the September PSP 2.0 launch, FMCSA and defined terms and conditions.
NIC announced the launch of the PSP iPhone application. This
application offers PSP subscribers the ability to request and view Monthly PSP Record Requests
70,000
a driver’s PSP report from their iPhone or iPad. The app mirrors
the functionality of the PSP online service, while presenting the
information in a format that is optimized for mobile devices. The
60,000
NIC-developed application is available for free download in
iTunes. Approximately 500 PSP subscribers downloaded the
app in the fourth quarter of 2012.
50,000
In 2012, the NIC and FMCSA teams were also pleased to launch
improvements to the account holder audit process. When enrolling
in PSP, each account holder agrees that they will obtain a driver’s
consent before requesting the driver’s PSP record. To ensure all 40,000
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
account holders are adhering to this obligation, NIC runs monthly
PSP record requests by month
audits on behalf of FMCSA. A random sampling of motor carriers
and ISPs is selected for the audit. They are each required to submit During the year, FMCSA and NIC finalized procedures for motor
up to three specific driver consent forms. Each form is evaluated by carriers that do not successfully complete the audit process. Companies
a member of the PSP customer service team to ensure it meets that fail to comply with the driver consent process are subject to
FMCSA-defined standards. During 2012, more than 2,200 PSP penalties that range from warnings to suspension or termination from
record requests were audited. the PSP service. n
PSP Team Works Hard to Reach Motor Carrier Industry
A NIC provides PSP education and
s part of the PSP partnership, team participates in as many events and coincides with agency messaging. All costs
associations as time allows. In 2012 alone, for travel are covered by NIC.
outreach to motor carriers, industry the NIC team provided 33 presentations Another way NIC reaches the motor
service providers, and commercial and webinars to thousands of people in carrier industry is through participation in
drivers. PSP is a sought-after topic at the motor carrier community. Prior to a meetings, conferences, and exhibitions. In
many conferences and meetings. Under PSP presentation or webinar, the NIC team 2012, the NIC team attended 18 industry
the leadership of Laura Fredrickson, the works with FMCSA to approve all slides events and staffed a PSP booth. These events
marketing team ensures that the NIC and content, ensuring the presentation | ontinued on page 4 |
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3. NIC Cares
NIC’s 2012 Community Involvement
ne of NIC’s core philosophies is to improve the communities
O where we live and work. Our work – bringing eGovernment
solutions to businesses and constituents – is the beginning
of how we improve the lives of fellow citizens. We are also very active
with community organizations and initiatives.
The Arlington-based NIC Technologies team donates time, resources,
and talent to organizations in the D.C. area. In 2012, one of NIC’s activities
was volunteering at the Capital Area Food Bank. On multiple occasions,
NIC employees worked alongside CAFB employees and other volunteers
NIC Technologies volunteering at the Capital Area Food Bank.
to pack and sort food donations. NIC participated in an annual
on-site work blood drive, donating many pints of blood to a local
blood bank. The team was also involved with collecting new and gently
used shoes for the Soles for Souls program.
To make sure we’re at our best at work, we foster a culture that
encourages health and wellness. In May, NIC’s Elizabeth Pemmerl and
Laura Fredrickson joined 20 colleagues from more than 10 NIC business
units to complete a half-marathon in Providence, R.I. Elizabeth was
thrilled to have so many employees support her home state, as the race
proceeds benefit many local organizations.
In addition, the team participates in “healthy weight” and
“10,000 step” challenges sponsored by NIC. We encourage one another Elizabeth and Laura are feeling strong at the finish of the Providence
to make health a priority and have fun while we’re doing it! n Half Marathon!
The NIC team is all smiles after another successful year.
NICT - PSP REPORT 2012 | 3