1. improving the elderly
home experience
Siddharth Muthyala, Kevin Cannon, Eilidh Dickson
CIID/DKDS Pilot Year 2008

2. user research insights

3. idea generation and development

4. user testing

5. “receiving a letter is a wonderful experience”
Ebba, Aftensol Elderly Home.
family are at the center of their lives
staff currently print emails for the elderly

6. communication with family

7. How do families share memories with loved
ones instantly and always?
It’s a shame the elderly do not benefit from the
internet and email like we do. How do you bring
back the joy of recieving post through email.

8. play video

9. GUI demo

10. OPTION SCREEN
APPEARS
choose to either REPLY,
DELETE or STORE the letter.
DO YOU
WANT TO....
DELETE?
REPLY?
STORE?
ONFIRMATION
SCREEN TO
ELETE LETTER
e you sure you want to
delete ‘John’s’ letter”
FINAL
DELETION?
END
leting task completed,
omatically returns you to
the home page
CONFIRMATION
SCREEN TO
STORE LETTER
“are you sure you want to
Store ‘John’s’ letter”
END
storage task completed,
automatically returns you to
the home page
FINAL
STORAGE?
EN
After letter is
physical ‘hom
return to ma
CHOOSE THE
PERSON YOU
WANT TO SEND
YOU LETTER TO
CHOOSE DEVICE
IT IS BEING SENT
TO
‘electronic letter’=computer
’mobile message’=mobile
CHOOSE INPUT
METHOD
Audio or Written
AUDIO OR
WRITTEN?
RECORD VOICE
MESSAGE
THROUGH
MICROPHONE
WRITE MESSA
WITH STYLU
AND TABLE
CONFIRM
SENDING?
STOREDELETE
YES YES
NO
AUDIO WRITTEN
REPLY

26. where do we go from here?

27. happyMail
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