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Created by ejlp12@gmail.com, June 2010,[object Object],8 - Project Quality Management,[object Object],Project Management Training,[object Object]
8. Project Quality Management,[object Object],Monitoring &,[object Object],Controlling Processes,[object Object],Planning,[object Object],Processes,[object Object],Enter phase/,[object Object],Start project,[object Object],Exit phase/,[object Object],End project,[object Object],Initiating,[object Object],Processes,[object Object],Closing,[object Object],Processes,[object Object],Executing,[object Object],Processes,[object Object]
Project Quality Management,[object Object],Quality is degree to which the project fulfills requirements,[object Object],Quality Management includes creating and following policies and procedures to ensure that a project meet the defined needs (from the customer’s perspective).,[object Object],Completing project with no deviations from the project requirements.,[object Object]
Quality Concepts,[object Object],Quality vs. Grade,[object Object],Quality: the degree to which a set of inherent characteristics fulfill requirements,[object Object],Quality level that fails to meet quality requirements is always a PROBLEM,[object Object],Grade: a category assigned to product or service having the same functional use but different technical characteristics,[object Object],Low grade may not be a problem,[object Object]
Quality Management: Important points,[object Object],[object Object]
Conformance to requirement
Fitness for use: product/service produced must satisfy real needs
Prevention over inspection
Cost of preventing mistakes < cost of correcting
Continuous improvement (Kaizen)
Based on PDCA cycle
Using quality improvement initiatives e.g. TQM, 6 sigma
Using process improvement models e.g. OPM3, CMMI, Malcolm Baldrige
Management responsibility
To provide the resource needed to succeed,[object Object]
8.1 Plan Quality,[object Object],The process of identifying requirement and/or standards for the project and product and documenting how the project will demonstrate compliance.,[object Object],What is quality? How will we ensure it?,[object Object]
Quality Planning Techniques,[object Object],Cost benefit analysis,[object Object],Weight the benefits versus the cost of meeting quality requirements,[object Object],Design of Experiments (DOE),[object Object],Use experimentation to statistically determine what variable will improve quality,[object Object],Systematically changing all of the important factors, rather than changing the factors one at a time,[object Object],Statistical sampling,[object Object],We need it since studying entire population would take too long, too much cost, be too destructive,[object Object],Flow charting,[object Object],Use to see a process or system flows and find potential quality problem,[object Object]
Cost of Quality,[object Object],Cost of quality (CoQ),[object Object],Looking at what the cost of conformance and nonconformance to quality and creating an appropriate balance,[object Object],.. should be less then..,[object Object],<,[object Object],Image Source: PMBOK Guide 4nd Edition. PMI © 2008,[object Object]

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