Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Webinar mobile monitoring_intro
1. Real Device Mobile Monitoring
The fundamentals of true synthetic mobile monitoring
Perfectomobile
Mobile Testing Center of Excellence Group
2. Presenters
Amir Rozenberg
Director of Product
Management,
Mobile Monitoring &
Performance Testing
Eran Kinsbruner
Mobile Quality Evangelist
Director Product Marketing
HP Discover,
Vegas
June 11-13/2013
Silver Sponsors
Santa Clara,
June 19-20/2013
Silver Sponsors
3. ∙
∙
∙
∙
∙
∙
Founded 2006
90+ employees
Office in Boston, London, Israel
Over 600 customers
Fortune 500, Telcos, Developers
MobileCloud Platform + Mobile
Quality Product Suite
Mobile Application Quality
across the mobile application lifecycle
Testing
Automation
Performance
Monitoring
ALM
Integration
Continuous
Integration
Public Cloud
Private Cloud
6. Agenda
Background
• The market need
• Approaches for monitoring
Mobile
Monitoring
• Challenges in mobile monitoring
• The need for real insight
Solutions
• Requirements for an applicable
solution
7. What makes mobile such a unique channel?
Ability to offer targeted
services
• Context
• Time
• Location
• Proximity
• Behavioral
preferences
• Past choices
Richness
Immediacy
Simplicity
Relevancy
Improve ability to target end users, achieve business success criteria
IT $$ flowing to mobile
8. Mobile Strategy increasingly critical
•
Mobile commerce sales will reach $12 billion this year. Sales will increase exponentially
over the next few years and reach $27 billion by 2016 (Forrester Research, May 2013)
•
72% of consumers now use banking apps at least once a week, while 56% report using
a credit card app (or mobile Web site) every week (Mojiva, May 2013).
•
Mobile influences 45% of in-store shopping (inMobi, May 2013)
Mobile Leading as Preferred Channel for Banking
9. Mobile Becoming Close Companion
• 91% report their mobile device within 1 meter reach 24X7
• 95% of cell phone owners never leave home without carrying their phone*
10. End User Have Demanding
Expectations, Failure is Expensive
Source: Compuware
11. Delivering Optimized Experience is Challenging
• Introduction of Agile methodologies
• Accelerated continuous delivery cycle
• The rise of the DevOps team
• Complexity of quality control
• Features, devices, scenarios
• Appearance of availability and
response time issues in the field
• Reliance on 3rd party technology &
content
12. Challenges across the organization
LoB
•
•
•
•
Meet business criteria (RoI, brand, adoption,
productivity)
Leverage the mobile opportunity
Ability to scale the solution
Ability to leverage existing investment into ALM
Operations
•
•
•
•
"The explosion of smartphones and
mobile applications has created a
performance monitoring nightmare for
businesses developing or delivering
mobile content and applications.”
Carl Howe, director, consumer research for Yankee Group
•
•
•
•
Insight into solution health across all users,
devices, locations and carriers
Avoid expensive recurring operational incidents
Apply existing operations tools, policies &
processes
Ensure solution ability to handle load
Address production issues quickly
Leverage same scripts through lifecycle
Share scripts, devices, screenshots etc. globally
Reduce risk from rapid agile development
cycles
Dev & QA
13. Mobile Performance Impacts Business Success
Walmart reported 1 second
performance improvement in their
online presence can contribute up to
2% in conversions1
Amazon reported every 100ms
latency could cost them 1% revenue2
14. Poll- Service level expectations
Major US Bank:
“We have support staff for web issues. On mobile, users rip us apart on social
networks”
“If you get bad reviews, don’t bother fixing your app, build a new one!”
19. • Locations
• Root cause
• Execution of thick
clients
• True Insight
Synthetic
Browser
Monitoring
: FF/webkit
over LAN
•
•
•
•
•
Browser
•
•
Browser
RUM (JS)
•
•
•
•
Proactive
Pre & post
Production
Sampled
Clean room
Root-cause
Reactive
Business
impact
Real world
Coverage
Analytics
W3C strategy
• ”One Web” RUM
• Instrumentation
RUM
• True insight
• End-user experience
• Coverage,
maintenance
• Scalability
Real device
Monitoring
Real
Devices
Real device
RUM:
instrument
ed apps
• Apps RUM Insight,
incl. crashes,
screenshots etc.
• Instrumentation
20. The need for real devices throughout the mobile ALM
Mobile Web Ex.:
Weather
Mobile App Ex.:
Insurance
Feature
Location, time
Address book,
camera
Local storage
Real device
Browser
22. Leading Global Bank: Interoperability use case
“ 2FA authentication is a regulatory requirement for logging into
Internet banking (Mobile phone OTP). …we have no way to
monitor or get past this stage.
Since the industry is heading this way, we are at a serious
disadvantage of not being able to monitor many critical
functions. I’m sure we’re not the only bank who is interested in
monitoring this.”
Director of Service Assurance
23. 4 Key Requirements for Mobile Monitoring
Monitor using real devices
Measure the metrics mobile users care about
Ensure the monitoring solution SLA is better than your service
target
Enable mobile monitoring integration into proven enterprisegrade solutions
Drive mutual language between Ops and Dev
Common tools and workflows are key to reduce MTTR (mean time to
resolution)
24. Poll
What is the most important requirement from a
synthetic mobile monitoring solution?
Utilize real devices on real networks
Integrate into proven monitoring solutions
Provide integrated insight with RUM
Controlled maintenance overhead
High solution SLA
27. Upcoming Mobile Monitoring Webinar
Perfecto Mobile Monitoring Product Introduction
“Introduction to MobileCloud Monitoring - Real Device Monitoring Solution”
June 26th 2013, 11 AM EST
Hosted by Perfecto Mobile and SkyIT
Register at:
https://www3.gotomeeting.com/register/208623254
28. Mobile Monitoring - White paper
In this white paper, you will be able to gain insights
into the following mobile monitoring aspects:
Key building blocks for a mobile monitoring solution
Best practices and process to build a mobile monitoring
solution
Best practice solution design overview
LINK to download (Registration required):
http://help.perfectomobile.com/article/AA-01854/
