Presentation about social software implementation by Imtech ICT given at German User Group for IBM Social Software May 2011.

1. Social Software in globalen UnternehmenEinführung bei IMTECH ICTSocial Software in global CompaniesDeployment by IMTECH ICT

2. Speakers

3. Speaker profiles

4. Imtech N.V. European Technical Serviceprovider Electric engineering Mechanical engineering ICT HQ in Netherlands / AEX listed Figures 2011 Employees: ± 26.000 Locations: ± 400 Revenue: ± 5 billion Yearly growth: ± 20% Divisions Countries: Benelux, Germany UK, Ireland, Spain, Scandinavia International divisions; ICT, Infra & Mobility, Marine & Offshore

5. Where would we be without technology? Tunnels Security Phone/data Water Buildings Stadiums Airports Industry (Petro)chemical Energy Infra/Traffic Maritime

6. Technology is ours, results are yours: SHARED SUCCESS Imtech ICT Europe Figures 2.000+ employees DE, NL, UK, AT, CH, BE Services Management & Consultancy Infrastructure solutions Software Solutions Focus 2010 – 2015 Performance & Data Management Solutions Data centre Technology Enterprise Resource Planning Social software & collaboration IBM is main Business Partner (120mio)

7. Current situation (before project)

8. Sitting duck or first steps?

10. Out-of-the-Box

11. Meets requirements

12. Multi language

13. Multi directories

14. Mobile UI

15. No pre-requisites

17. Project goal Imtech ICT’s subsidiaries operate as independent business units, but the company wanted to ensure that each subsidiary could benefit from ‘others’ skills and knowledge.

18. Scope Strategy To connect Imtech ICT employees within and across company boarders To support business development To stimulate innovation To help for strategy groups and competence centers People To make collaboration easier To share and publish knowledge To localize skills faster to gain competitive advantage To align with the way of working of the younger generation To give employees, a stage to perform! To support projects and initiatives with documentsharing

19. What is out of scope? Not for primary document management (DMS) Not for working together in execution of business projects Not for rapid communication purposes (e.g. Lotus Sametime / Phone / video) Not intended as an Extranet As this is a highly visible project and the first fully shared project across IMTECH ICT companies it is important – for successful launch – to keep the solution as simple as possible but with high and quick benefits for the users.

20. Business benefits Enables users to quickly find colleagues who have the skills required for specific projects. Provides collaboration tools such as blogs, wikis and forums to help users discuss issues and share knowledge. Minimizes training requirements by integrating seamlessly with groupware solutions such as Microsoft Outlook and IBM Lotus Notes. Maximizes flexibility andeasily extended with widgets and web services, runs on a variety of platforms, and can also be delivered via a software-as-a-service model.

21. Some thoughts Language : english or local Creating communities : free or controlled User accounts : directory integration or new directory User creation process : automatic of or request User removal process : automatic of or request Password strength : int. laws Password changes : int. laws Where to host the data : int. laws Support process : central or local User acceptance : int. laws

22. Project team and planning The project team is established containing all necessary roles and resources to guarantee the observance of the time schedule. Roles defined (besides others) Board / Steering Committee Project Management Technical / Infrastructure Consultants Developers Testing Documentation/Writers Support Team

23. A few requirements The system must be planned for 2.000 users serving all users of the ICT companies It is not a business critical (Cat. A) system but it provides high value for daily business (Cat. B), therefore a clustering of components is not planned in the first phase. A later rollout to all IMTECH employees must be possible, therefore scalability is important. Mechanisms provided by the products involved contain: Relocation of services to separate systems Clustering of components & Load Balancing

24. A few technical things Due to the fact that there are several companies involved there are several directories and directory types which need to be integrated. The directory used for Connections is an LDAP compliant type which could be Lotus Domino or MS AD. To be open for changes and modifications because of organizational changes inside IMTECH group the directory separately aggregated and therefore stand-alone. Tivoli Directory Integrator is used to gather all relevant data and is part of the Lotus Connections Suite.

25. Infrastructure

26. Complete programme

27. C3 platform live

28. Communication and education Involvement and commitment management-team(s) Top down communication through line management Promotions and marketing materials (next slide) Webcast sessions (LotusLive) Introduction in company meetings Embedding in strategy groups, focus groups and initiatives SUPPORT THE EVENGALISTS

29. Marketing materials Some marketing efforts have been spent to support a successful start

31. Search & find expertise

32. Share passion

33. Share interests

34. Share documents

35. Share references

36. Discover talent

37. Discuss issues

38. Support strategy

39. Share business

40. Create businessIBM Award Winner 2011 C3 – The social software platform Imtech ICT

41. Next steps Upgrade to 3.0.1 (planned soon) Deployment of additional functionality Corporate pages Widgets Blackberry components Deployment of following divisions Extended promotion campaign(s)

42. Thanks for your attendance Edwin Kanis edwin.kanis@imtech.nl Imtech ICT Integrated Solutions www.imtech.nl/is Thomas Rickert trickert@fum.de Fritz & Macziol www.fum.de

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