The document discusses the vision for Balikpapan Cyber City, which aims to create an integrated digital community through connectivity and e-services. It outlines characteristics of a cyber city like access to data anytime, anywhere. The cyber city would converge all industries and provide end-to-end solutions using technologies like WiFi and wireless networks. Challenges include multiple identities and incompatible networks that currently disconnect agencies and citizens. The vision is for a single, portable identity and an intelligent infrastructure for seamless access across agencies through an integrated ecosystem.

1. B A L I K P A P A N C Y B E R C I T Y envisioning the making of Richardus Eko Indrajit - indrajit@post.harvard.edu

2. The World is “already” Flat “ The explosion of advanced technologies now means that suddenly knowledge pools and resources have connected all over the planet, levelling the playing field as never before , so that each of us is potentially an equal – and competitor – of the other.” Thomas Friedman

3. No Significant Barriers to Communicate DISTRIBUTORS SUPPLIERS CUSTOMERS PARTNERS Finance and Management Manufacturing and Production R&D and Engineering Procurement Distribution Supply Chain Logistics Marketing Advertising Sales Customer Care Inward Focused Core Business Process and Applications Internet/Intranet/Extranet

4. New Demand across the Global Market Power shift to customer Global Sales Channel Reduced Cost of Selling and Buying Converging Touch Points Always Open for Business Reduced Time-to-Market Enriched Buying Experience Customization Self Service Reduced Barriers of Market Entry Demographics of the Internet User Power Shift to Communities of Interest Cybermediation Logistics and Physical Distribution Stock Market Behavior Branding Acceptance Actions Everywhere Hyper Efficiency

5. Life is about Networking Services Services Enterprise Commercial Service Providers Home Voice Data Video Mobility

7. Convergence of All Industries Education Construction Healthcare Retail Utility

8. Main Requirements PEOPLE =users PROCESS =applications TOOLS =technology

9. Everywhere Interactions and Interactivities Social Services Field Worker Building Inspection Code Compliance eGovernment Self-Service Kiosk Automated Meter Reading Public Safety Communications Legislative Staff Collaboration Digital Video Surveillance Emergency Operations DOT Communications Modern networking enables improving productivity and efficiency of city operations

10. Citizens’s e-Life

11. Full Blown Applications Spectrum Government Field Case Management Regulatory Compliance License Applications Public Safety Incident Mgmt Safety Inspection Legal Documentation Remote Monitoring Education Classroom Note Taking Research Grading Healthcare Point of Care Electronic Records Prescriptions and Order Entry Energy & Utilities Service Calls Systems Mgmt Remote Monitoring Retail Customer Service Inventory Mgmt Manufacturing Machine Maintenance Logistics Plant Management Construction & Real Estate Architectural Drawings Listing Management Site Inspection Finance & Insurance Claims Adjustment Policy Sales Credit Applications Telecommuting Email services Internet access Group Activities Planning Logistics Collaboration Convenience & Access Anytime, anywhere access Information exchange Email communication Tourism Event planning Information Business Government Citizens

12. End-to-End Solutions to the Public WiFi WiMAX Private Networks 3G WAN Wire-line NETWORK INFRASTRUCTURE Client Devices Laptops, Tablets, Handhelds Ruggedized Non-Ruggedized HARDWARE Public Safety Traffic Mgmt eParking, etc Land Management Video Surveillance Asset Management Distance Learning Healthcare MOBILIZED SOLUTIONS / SERVICES CATEGORIES Automation eForms RFID, Sensors, Smart Objects Spatial GIS / LBS SOA, SOE, SOI Security Data / Users COMPUTING INFRASTRUCTURE

13. Bottom Line Needs C U S T O M E R L A Y E R L O C A T I O N L A Y E R A P P L I A N C E S L A Y E R INTEGRATION MANAGEMENT LAYER IP LAYER Calling/Conferencing Browser/User Interface Search Engine Messaging & Mail Document Management Online Support Retailer Transaction Electronic Publishing Content Aggregation Connectivity Collaboration Chatting PRODUCTS AND SERVICES KIOSK TELEPHONE TELEVISION INTELLIGENT MONITOR FAX PERSONAL COMPUTER PERSONAL DIGITAL ASSISTANT IN PUBLIC IN VEHICLE AT WORK AT HOME FAMILIES CONSUMERS COMMUNITIES BUSINESS INSTITUTIONS

14. City Infrastructure Intel Technology HT, VT, LT, iAMT, DC, MC, EM64T SOI (Service-Oriented Infrastructure) Virtualized Compute, Network & Storage SOA (Service-Oriented Architecture) Business Processes & Workflows Outsourcer, Supplier, and Customer Data Centers Firewall Internet Service Providers Digital Gov’t Mobile Consumers & Workforces Digital Homes Digital Offices (SMB) Firewall Enterprise Mobile Workforce Digital Office Data Center MOTE RFID Factory / Warehouse Sensors

16. Example of Cyber Estate Kiosks Site/City Information Events Guide Local amenities Sponsor information Ticketing capabilities Vending capabilities Games Security - Link with Police

17. Example of Cyber Rally

18. Value of Cyber City Growth of IT Exports from the nation Dispersal of Industry to Tertiary Cities Contribution to SME Enablement Enhanced Employment Generation Nationwide

19. Catalyst of Regional Development Overall Regional Development Nucleating effect on Employment generation Secondary Industries coming up Improvement in Basic and Social Infrastructure

20. Example of SME Enablement Incubation Services SME ENABLEMENT AT CYBER CITY International Cooperation Marketing & Training Support

21. Example of SME Enablement Plug ’n’ Play Office Space Training Support Marketing and Information Support Startup unit Self Sustainable size

22. Example of SME Enablement Cyber City SME ENABLEMENT CENTER To promote OPEN platform Infrastructure support Joint initiative of and Technology Partners Technology Support by leading companies

24. Challenges in the City Multiple Identities Incompatible Networks Disconnected Agencies Banking Shopping Taxes Working Cellular Wired WiFi Wimax Business Citizen Govt Employee

25. Tomorrow’s Cyber City One Network One Face One Identity A single, portable identity based on strong security An intelligent infrastructure supporting seamless access A gateway to integrated e-Services spanning multiple agencies

27. Building IN or Bolting OUT Source: Cisco Supplier Partner Headquarters Home Worker Branch Integrated Network Foundation Voice Management Security WLAN

28. Intelligent Information Network Source: Cisco The Connected Home CONSUMER COMMERCIAL Smart Business Communications Architecture Service-Oriented Network Architecture ENTERPRISE IP NGN SERVICE PROVIDER

29. The Next Generation Network VPNs Internet Content Voice & Video Mobility Transport IP Next-Generation Network Connecting Customers with Services, Services with Networks, and Networks with Each Other Source: Cisco Consumer Small / Medium Business SP Wholesale Enterprise

31. IP is the Heart of Communication Everything over IP IP over Everything IP to and from Everywhere

32. Toward Business Requirements Source: Cisco IP Intelligence Flexibility Adaptability Services Differentiation Loyalty Revenue Efficiencies OPEX CAPEX Profits Control Service Network Business

33. Today’s Common Biz Model Service Provider Subscriber Content Providers Service Exchange Best Effort Over the Top Enhanced Service Delivery Fee Sharing Co-Branding Source: Cisco

34. Issues on IT Costs allocated do not justify the benefits Do not align with business needs and strategy Slow development and deployment processes High failure rates on implementation stage Changing so fast, as new technology emerges Expensive by default, difficult to get supports Complex in nature, avoid people to deal with it

35. Issues on IT Governance ? Values and Benefits Costs and Risks Pro(s) and Con(s)

36. Ultimate Values time service quality support business time service cost time delivery time time stakeholder value Aligned Better Cheaper Faster time IT risks Secured Controlled Source: ITGI

37. Business Value of IT FINANCIAL CUSTOMERS GROWTH INTERNAL Business Value of Information Technology Source: Robert Kaplan

38. Value Perspective: FINANCIAL Expand market share. Increase revenue. Return on investment. Optimise asset utilisation. Manage business risks. Source: ITGI

39. Value Perspective: CUSTOMER Improve customer orientation and service. Offer competitive products and services. Service availability. Agility in responding to changing business needs. Cost optimisation of service delivery. Source: ITGI

40. Value Perspective: INTERNAL Automate and integrate the enterprise value chain. Improve and maintain business process functionalities. Lower process costs. Compliance with external laws and regulations. Transparency. Compliance with internal policies. Improve and maintain operational and staff productivity. Source: ITGI

41. Value Perspective: GROWTH Product and business innovation. Obtain reliable and useful information for strategic decision. Acquire and maintain skilled and motivated personnel. Source: ITGI

42. Information Flow Requirements among Biz Entities Employees Customers Management Suppliers Partners Plan – Execute – Check - Control Resources Human Resources Process Money Market

43. The New Battle of Competition How to manage the data … How to communicate the information … How to transform the knowledge … How to generate business wisdom …

44. Technology Behind the Key Success Factors Data Management Technology Information System and Communication Technology Knowledge Management and Business Intelligence Technology Corporate Governance Management Technology

46. #1 Back Office Communication Technology Interlocal vs International Call Fixed vs Mobile Devices Technology Individual vs Group Arrangement Public vs Private Network Free Rule vs Specific Rules Applied

47. #2 Front Office Communication Technology Interlocal vs International Call Fixed vs Mobile Devices Technology Individual vs Group Arrangement Public vs Private Network Free Rule vs Specific Rules Applied Toll Free vs Premium Call Pay per Call vs Charge Back Waiting List vs Routing System Manual vs Intelligent Menu Unrecorded vs Recorded Event

48. #3 Internet and Mobile Connection Technology I N T E R N E T Email Chatting Mailing List Blogging Browsing Newsgroup E-Business E-Commerce

49. #4 Customers Profiling and Behaviors Assessment Technology

50. #5 Resources Monitoring and Tracking Technology

51. #6 Multimedia-Based Interaction Technology

52. #7 Electronic Data Center and Management System Technology

53. #8 Corporate Internetworking Alliance Technology

54. #9 Business Intelligence and Security Management Technology

55. #10 Business Applications Hosting Technology

57. The End B A L I K P A P A N C Y B E R C I T Y good luck with the development of Richardus Eko Indrajit - indrajit@post.harvard.edu