This document discusses creating relevant innovation within changing expectations. It notes that markets are changing due to demographics, regions, economies, and technology. Expectations are also changing regarding education, religion, experience, attitudes, safety, regulation, politics, and privacy. There have been shifts from consumer electronics to the public realm and personal devices to professional spaces. The approach is to balance user, business, and technology considerations to make innovation relevant by understanding fundamental user needs and behaviors in context. Examples provided include coffee machines, digital fabrication interfaces, and smart home applications.
4. Creating Relevant Innovation within Changing Expectations
Our services…
Product Design Interaction Design Brand and Communication
Instructional Design Service Design Design Research
17. Creating Relevant Innovation within Changing Expectations
Shifts: Consumer Electronics > Public Realm
Personal Device / Public Domain
Infrastructure – train station
“German railways offer evening classes to help
elderly travellers buy tickets at newly installed
touch-screen machines” Süddeutschezeitung, 2011
21. Creating Relevant Innovation within Changing Expectations
Shifts: Emerging Technology > Emerging Markets
“Nollywood overtakes Hollywood to become 2nd
largest film industry…low-cost handy-cams, DVD
and streaming in Africa” The Guardian, 2011
23. Creating Relevant Innovation within Changing Expectations
Innovation: Fails
“Asia is a market we have never really
cracked. They don’t think they smell!” (Unilever)
(Source = HFI)
24. Creating Relevant Innovation within Changing Expectations
Innovation: Fails
“Illiteracy, power outages & water quality lead
to failure of the dialisis machine in Columbia”
(Source = HFI)
25. Creating Relevant Innovation within Changing Expectations
Innovation: Fails
“In Chinese culture, cold beverages are
believed to be harmful to digestion…”
(Source = HFI)
26. Creating Relevant Innovation within Changing Expectations
Our Approach: Relevant Innovation
Balancing…
User
considerations
Business Technology
considerations considerations
27. Creating Relevant Innovation within Changing Expectations
Our Approach: Making Innovation Relevant
Inform & inspire designs: Understand fundamental needs,
motivations & behavior that exist in real ‘use-case’ context
31. Creating Relevant Innovation within Changing Expectations
Our Approach: Making Innovation Relevant
User
insights
Opportunity
areas
Business Technology
insights insights