This presentation is about chip and pin fraud. It explains how banks approach its customers when it comes to pin fraud. It gives also a little bit information about the law about this subject.
2. What? Consumer groups are calling for banks to change their approach to card fraud when a customer's pin has been used after the theft of a purse or wallet.
3. truelyhappenedstories The first story is about Mark Vauxhall was robbed with his card stolen, he called the issuer to cancel the card. Two days later hundreds of pounds was out of his account. The bank denied all knowledge of his call. Also Catherine Rugby has her own story: she has found a transaction she hadn't made. She thinks that her card was cloned and her pin was captured. She is waiting for her bank to resolve the matter, they say they will look into the matter. In the mean time her card has been cancelled so she is further inconvenienced as is currently without a debit card.
4. The third story is about Anne Exmouth. Her credit card pin has been used fraudulently. The bank is saying that she has been negligent with her pin as she has either given it to someone or a member of her familiy has used her card. They are refusing to pay back the £3,000 which has been taken in cash from her credit card account.
5. What’s the problem? Banksrefuse to pay out, because the pin number has been used, theydecidethatyou must either have writtenit down orshownit to someoneelse.
6. Security of pin and chip Pin and chip weresupposed to maketransactions more secure, butnowwe’relessprotectedthan we werebefore
7. Law Beforeit was relatively easy to proof pin fraudbecauseyouonly had to hand in a paper withyour signature on and the bankswereforcedbylaw to pay out There’snolaw to cover pin transactions
8. the banking code It’s the onlythingwhichprotects the consumer Itsaysit’s up to the banks to proofthatyou’ve been negligent, iftheycan’tthanthey have to giveyour money back
9. What do banksactually do? Banksdon’tfollow the banking code Since chip and pin came in, it’s up to the consumer to proofthatthey’vedonenothing wrong
10. The burden of proof Banksdon’tbelieve a word consumerssay Banksassume chip and pin is unbreakable
11. Chip and pin not 100% secure Banksshouldnotbeturning down compensation claims fromitscustomerson a basis that the system couldnotbebeaten Banksignoretheirown banking code
12. Nowwhat? There’snosolution to solvethis matter, notyet. Maybetheycouldmake a newlawwhichforcesbanks to follow the banking code
