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Is Social Media Right for Your
     Life Science Start-Up?
     Diving in Without Sinking
      Small Business Leaders’ Forum
             Life Science Alley
              November 2012
• Facebook has 1 billion users

• Twitter has 500 million users

• 52% of Facebook users and 33% of Twitter
  users engage with the platform daily

• LinkedIn is growing by two new accounts
  every second. There are 900,000 interest
  groups on LinkedIn

• YouTube is the world’s 2nd largest search
  engine
Social Media = Web 2.0
Doctors Use Social Media
• 85% of oncologists and primary
care doctors use social media
professionally

• 61% use weekly and
 25% use daily to explore
 new medical information

• 58% find social media
beneficial; good way to get
current, high-quality
information
Physicians
without
existing
relationship
with medtech
companies
show interest
in interacting
via digital
sources
Consumers Use Social Media

               • 66% a specific disease or
                 medical problem

               • 56% a certain medical
                 treatment or procedure

               • 44% doctors/health
                 professionals

               • 36% hospitals or other medical
                 facilities

               • 33% health insurance
Why Embrace
      Social Media Wave


•   Marketing landscape is changing
•   Health care cost pressures
•   Competition for physician time
•   Social media is here to stay
How Medical Device Companies
   are Using Social Media
Other Ways to Use
       Social Media Networks
• Research and product
  development
• Recruit, collect clinical
  research
• Gather competitive
  intelligence
• Track disease-specific and
     patient trends
• Conduct market research
FDA and the Regulation
    of Social Media
FDA’s Guidance to Unsolicited
  Requests for Off-Label Information

. . . “providing truthful, balanced, non-
misleading, and non-promotional scientific or
medical information that is responsive to the
specific request, even if responding to the
request requires a firm to provide information
on unapproved or uncleared indications or
conditions of use.”
FDA Examples of Solicitation
• Tweeting study results suggesting an off-label use is
  safe and effective.
• Establishing standard response websites that in part
  include off-label information.
• Encouraging third-party bloggers to post about off-
  label use.
• Creating a username, e-mail address, or URL that
  suggests off-label use.
• Requesting users to post videos about their product
  experience on a site such as YouTube, resulting in
  videos on off-label use.
Sponsored Links and Widgets




• Social media has space limitations
• One Click Away may not be enough
• When “One Click Away” is sufficient
Even With Risks, Benefits Exist
1. market your products more effectively
2. be better positioned to monitor and
   control information about your products
3. advance public health and provide
   benefits to patients and the medical
   community
Using Social Media
is an Ongoing Process
1. Identify Social Media Goals
2. Determine Audience
3. Choose Social Media Tools
Optimize Website
YouTube
LinkedIn
Facebook
Twitter
Internet PR
4. Protect Your Brand
5. Engage, Interact, Listen
6. Measure Results
Social Media Requires
       Commitment and Diligence
•   Understand how social media works
•   Know audience
•   Establish goals and objectives
•   Adhere to applicable regulations
•   Put social media policies and training in place
•   Make commitment for the long haul
•   Listen actively and be responsive
•   Measure results
Is Social Media Right for Your
     Life Science Start-Up?
     Diving in Without Sinking

          Questions?
CVRx Microsite
U.S. Adults With Online Access &
 Online for Health Information
Types of smartphone devices   Sites physicians access to
    physicians own or use         watch video for medical purposes




Top social media sites            Physicians using online
used by physicians                promotional resources

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Social Media: Diving in Without Sinking - Life Science Alley - Nov 2012

  • 1. Is Social Media Right for Your Life Science Start-Up? Diving in Without Sinking Small Business Leaders’ Forum Life Science Alley November 2012
  • 2. • Facebook has 1 billion users • Twitter has 500 million users • 52% of Facebook users and 33% of Twitter users engage with the platform daily • LinkedIn is growing by two new accounts every second. There are 900,000 interest groups on LinkedIn • YouTube is the world’s 2nd largest search engine
  • 3. Social Media = Web 2.0
  • 4. Doctors Use Social Media • 85% of oncologists and primary care doctors use social media professionally • 61% use weekly and 25% use daily to explore new medical information • 58% find social media beneficial; good way to get current, high-quality information
  • 6. Consumers Use Social Media • 66% a specific disease or medical problem • 56% a certain medical treatment or procedure • 44% doctors/health professionals • 36% hospitals or other medical facilities • 33% health insurance
  • 7. Why Embrace Social Media Wave • Marketing landscape is changing • Health care cost pressures • Competition for physician time • Social media is here to stay
  • 8. How Medical Device Companies are Using Social Media
  • 9. Other Ways to Use Social Media Networks • Research and product development • Recruit, collect clinical research • Gather competitive intelligence • Track disease-specific and patient trends • Conduct market research
  • 10. FDA and the Regulation of Social Media
  • 11. FDA’s Guidance to Unsolicited Requests for Off-Label Information . . . “providing truthful, balanced, non- misleading, and non-promotional scientific or medical information that is responsive to the specific request, even if responding to the request requires a firm to provide information on unapproved or uncleared indications or conditions of use.”
  • 12. FDA Examples of Solicitation • Tweeting study results suggesting an off-label use is safe and effective. • Establishing standard response websites that in part include off-label information. • Encouraging third-party bloggers to post about off- label use. • Creating a username, e-mail address, or URL that suggests off-label use. • Requesting users to post videos about their product experience on a site such as YouTube, resulting in videos on off-label use.
  • 13. Sponsored Links and Widgets • Social media has space limitations • One Click Away may not be enough • When “One Click Away” is sufficient
  • 14. Even With Risks, Benefits Exist 1. market your products more effectively 2. be better positioned to monitor and control information about your products 3. advance public health and provide benefits to patients and the medical community
  • 15. Using Social Media is an Ongoing Process
  • 16. 1. Identify Social Media Goals
  • 18. 3. Choose Social Media Tools
  • 28. Social Media Requires Commitment and Diligence • Understand how social media works • Know audience • Establish goals and objectives • Adhere to applicable regulations • Put social media policies and training in place • Make commitment for the long haul • Listen actively and be responsive • Measure results
  • 29. Is Social Media Right for Your Life Science Start-Up? Diving in Without Sinking Questions?
  • 31. U.S. Adults With Online Access & Online for Health Information
  • 32. Types of smartphone devices Sites physicians access to physicians own or use watch video for medical purposes Top social media sites Physicians using online used by physicians promotional resources