3. Why is Alumni Relations Management “ Good”?

6. Why is Alumni Relations Management “ Not Good Enough”?

7. What is the GAP? No of Alumni vs Alumni countries are in touch with

10. How to make ARM area “ Good Enough”?

13. SUSTAINABILITY THE WAY WE DO IT HIGH VOLUME OF HIGH QUALITY @XP S IMPACT INCREASING EXCHANGE XP S PROVIDING HIGH QUALITY AIESEC XP S GENERATING LEADERSHIP XP S RECRUITMENT & INDUCTION MANAGING TALENT CUSTOMERS INTERNAL PROCESSES LEARNING & CAPACITY OFFERING THE RIGHT OPPORTUNITY FOR OUR MEMBERS CAPITALISING ON NETWORKS, MARKETS AND ISSUES RELATIONSHIP MANAGEMENT WITH PARTNERS AND ALUMNI PLANNING & REVIEW MANAGING INFORMATION IT INFRASTRUCTURE GOVERNANCE & ACCOUNTABILITY FINANCIAL SUSTAINABILITY MARKET ANALYSIS MEMBERSHIP ADMINISTRATIVE MANAGEMENT MARKET AND RELATIONSHIP MANAGEMENT OPPORTUNITIES EXTERNAL POSITIONING FOR STUDENTS AND ORGANISATIONS

14. RECRUITMENT & INDUCTION Talent Promotion Talent Selection MANAGING TALENT Talent Allocation GOVERNANCE & ACCOUNTABILITY External Board Management Internal & External Reporting Accessibility RELATIONSHIP MANAGEMENT Account Management PLANNING & REVIEW Plan & Budget Organizational Performance Management MANAGING INFORMATION Knowledge Management Internal Communication Usage of IT Systems CAPITALISING ON NETWORKS, MARKETS AND ISSUES Sales Management and TN Raising Product Positioning Product Development Alumni management MARKET ANALYSIS Analysis of Supply & Demand Segmentation Brand perception Research INCREASING EXCHANGE XP S Exchange Matching Exchange Servicing QUALITY OF AIESEC XP S Competency Management AIESEC XPs Quality Measurement LEADERSHIP FOR A POSITIVE IMPACT ON SOCIETY Organizational Structure Revision Internal Promotion for X & X Raising GENERATING LEADERSHIP XP S Talent Planning Talent Induction Administration IT Systems CUSTOMERS INTERNAL PROCESSES LEARNING & CAPACITY THE WAY WE DO IT IMPACT Legal Compliance CSFs Processes Alumni network capitalization Reward & Recognition Talent Performance Appraisal GIVING THE RIGHT OPPORTUNITY Talent Goal Setting & Orientation Revenue generation FINANCIAL SUSTAINABILITY Internal Promotion for LR and LR Offered SUSTAINABILITY Reserves & investment management IT INFRASTRUCTURE EXTERNAL POSITIONING TO STUDENTS & ORGANISATIONS Public Relations Promotion & Marketing

15. RELATIONSHIP MANAGEMENT WITH PARTNERS AND ALUMNI K ey P erformance I ndicators “ ” The relationship with our partners and alumni results in a high retention and engagement towards the organizational activities. Processes Account Management Alumni Management 1. Retention rate of partners (without TN Takers) 2. Number of alumni with up to date information on a DB (contacts, current organization and position)?

16. CAPITALIZING ON NETWORKS, MARKETS AND ISSUES Processes K ey P erformance I ndicators “ ” We increase the quality and quantity of diverse AIESEC Experiences by making properly use of our networks, markets and relevant issues. Sales Management and TN Raising Product Positioning Product Development Capitalize on Alumni network Processes Performance Indicators 1. Number of TN Raised 2. Amount of money received from individual alumni donations and partnerships resulting from Alumni support 3. Number of TNs Raised from alumni contacts 4. Conversion rate on sales

24. Leveraging on MyAIESEC.net for Alumni