2. EMPHASIS Environment
It is complex: CARE, NGOs, Partners
Regional, Maybe Starfish-structure
Matrix supervision,
Performance-oriented
Process innovation approach
Quality content
Emphasis on creativity, talent, knowledge,
sharing, communication, learning,
adapting,
3. Community of Practice (CoP)
An affinity group. An informal network or forum
where tips are exchanged and ideas generated
[Thomas A. Stewart].
A group of professionals, informally bound to one
another through exposure to a common class of
problems, common pursuit of solutions, and
thereby themselves embodying a store of
knowledge [McKinsey & Co.].
4. EMPHASIS CoP
Regional Secretariat
CARE UK & BIG
Project Director
Country Teams
M&E Manager
Research Manager
Finance Manager
NGO Partners,
Consultants,
Community
UN, IOM, CARAM, Members,
NACO, INTL NGO, CARE Staff
Other NGO
10. The pressures
Pressure to reduce costs, increase quality of service and
return on investment
Time lost in gestation; so need to accelerate pace to
achieve work plan; so project changes
Retention of team, effective platforms and self-serve
options like Ning
Project emphasizes sharing Data, Info, & Knowledge,
KM process which suits partners, donors and listeners
New approaches and tools to replace command and
control structures like cross functional teams
EMPHASIS to be a Regional collaborative team
11. Sustaining Change
“ The Basic Economic Resources – the means of
production – is no longer Capital, nor natural resources,
nor labour. It is and will be knowledge ” – Peter Drucker
Shift from Physical asset oriented to Intellectual asset
oriented economy. Values derived from intellectual
capital
Continuous learning becoming an integral part of
CARE.
Knowledge & Expertise of CARE and its Individuals
should be seen as Critical Resources.
12. Why knowledge?
CARE is Resources + Capabilities; the capabilities
tapped in EMPHASIS & individuals are essential for
sustaining competitive advantages.
The raise of ‘Organisational learning” – the question of
survival, success and sustainability
Knowledge is the only indispensible resource
The sustained competitive advantage comes only from
what you know and how fast you can put into action.
Knowledge is the most advantageous tool to deal with
Change and documenting EMPHASIS Project memory
13. What is knowledge?
Knowledge is information combined with experience,
context, interpretation and reflection. It is high value form
of information that is ready to apply to decisions and
actions
Knowledge is ‘Justified true belief’
“Knowledge is experience. Every thing else is just
information” – Albert Einstein
“The wise see Knowledge and action as one” – The
Bhagavad Gita
14. Data, Info, Knowledge
What is known by perceptual experience and
reasoning.
For example, 1234567.89 is data
"Your bank balance has jumped 8087% to
$1234567.89" is information
"Nobody owes me that much money" is
knowledge
"I'd better talk to the bank before I spend it
because of what has happened to other people"
is wisdom.
15. From Data to Knowledge
Expertise Individual, judgmental
Contextual, tacit
Knowledge
Information Codified, explicit
Easily transferable
Data
16. Explicit or Enterprise Knowledge
Formal and systematic
Easily communicated and shared
Recordable, articulate, transmittable
Examples: product Specification, Computer
Programme, Process sheets, methods of
working, or Engineering Drawing.
17. Experience or Tacit Knowledge
Experience: Active participation in events or
activities, leading to the accumulation of
knowledge or skill.
Varies in Individuals & difficult to communicate
Deeply rooted in action, Judgement, Intuition,
Feelings
Inside, locked and matchless, unless revealed.
Consists of
Technical Skills: Know – How & Why
Cognitive: mental models
18. What does KM involve
Identify Acquire Manage Disseminate
Ensure right knowledge to right persons at right
time and in right format
Leverage existing Knowledge and potential of IT
Make knowledge sharing a dominant culture
Gain competitive advantage by harvesting &
using experiential knowledge
19. KM Definitions - Callioni
Managing mindfully a process that links data
through information, and knowledge, to
action, learning and transfer.
The output is action while the outcome is
learning and transfer.
20. KM Definitions
Knowledge Management is the art of
creating value from the intangible assets
of an organization. (Sveiby)
Knowledge Management consists in the
identification, optimization and dynamic
management of the intellectual assets
possessed in explicit or implicit form by
persons or communities (Snowden).
21. The efficiency of a firm depends on how
fast it bridges the gap between what it
knows and what it needs to know
Knowledge Gap
ge
Change
n
ha
o fC
e
R at
g
earnin
of L
Rate
Time
22. Two Thrusts of KM
1. Sharing existing knowledge
“Knowing what you know”
KM
2. Knowledge for Innovation
“Creating and Converting”
23. Why KM?
Not to reinvent the wheel : solution exists, or is
known somewhere in the organization
Learn from past mistakes – ours or others
Knowledge resource depletion, Reduction,
migration & brain-drain
Innovate & lead change in the business
Wise Men Learn from their Mistakes
The Wiser Learn from Others mistakes also
24. Lens and Frames
What you see depends on where you sit
What you do depends on where you stand
What you hear depends on where your
mind is
What you feel depends on what you know
26. First Position
Seeing, hearing and feeling the situation
through your own eyes, ears and feelings.
You think in terms of what is important to
you, and what you want to achieve,
27. Second Position
Stepping into the shoes of the other person
and experiencing (seeing, hearing and
feeling) the situation as if you were him,
her, or them.
You think in terms of how this situation
would be interpreted by other person.
“Before criticizing someone, walk a mile in
their shoes!”
28. Third Position
Standing back from a situation and experiencing it
as if you were a detached observer. In your mind
you are able to see and hear the other person as
if you were a Third person.
You think in terms of what opinion, observations or
advice would some one who is not involved
offer. You need to be in a strong resourceful
state and take a objective view of your own
behaviour and look for opportunities to respond
differently, in order to achieve a different and
more positive outcome.
29. Which Position?
We stand for Evidence, Truth…
We stand for Peace…
So, the Third position
‘Facilitate Sharing’ in our CoP
The EMPHASIS CoP
30. Principles of the Prophet
Practice
Preach
Beliefs
+ Right Actions
= Results
Right Means + Right Ends
= Success
“He was …without a bodyguard, without a palace, without a fixed revenue. If ever any man had the right
to say that he ruled by a right divine It was Mohammad, for he had all the power without instruments and
Observation without its support. He cared not for dressing of power. The simplicity of his private life was in keeping
with his public life." Bosworth Smith
31. IM Versus KM
Develop a culture of trust,
autonomy, collaboration, and How Individual goals will be
innovation managed and leveraged.
Make KM part of the normal
workflow and functions of the
worker
How and why to use information and
resources, and enable that knowledge
to be more responsive and innovative
Source: Gartner Research
Engage individuals and communities,
to flatten organisational structures and
simplify communication paths
32. Our KM Strategy
We conducted knowledge audit
Developed a knowledge strategy for attaining the goals
of EMPHASIS
Ensuring that appropriate KM activities are officially
sanctioned
Consider the CARE culture
Consider the stages of the knowledge process: create,
capture, share, revise
Identify and consider ways to manage knowledge risks,
& threats
Review link between implementation & EMPHASIS
objectives
33. Knowledge Sources
• Community
• Face to Face
• Phone
• Mobile
• Web
• Machines
34. EMPHASIS KM Processes
Discussion Transcripts Knowledge Assets
Chat, Tele, Video Conf
or Resources
consisting of
E-forum discussion Discussion summary Recommended
Documents,
Blogs Consolidated Replies Websites,
Contacts,
Organizations…
SMS, Audio, Video Final Blog
Group work Collaborative Document
FGD, Field or Immersion Visit Reports, Guidelines, budgets Archives
Transliteration Translated docs
35. KM Enablers
Guidelines, tools and techniques
Communities of Practice
Document success story, lesson learnt, develop
concepts, scenarios
Collaborative technologies
Experiential learning – Immersion Visits
Social network analysis
Intranets
Archives: Records and document management
Mentor the Sharing culture
Reflection and Self Assessment
36. Ring up Ning, and sing,
Ring up Ning, and sing,
Your story on Ning;
If your story is stronger,
Our program will be longer
Ring up Ning, and sing!
37. http://emphasis.ning.com
No thanks for your patience
Thanks only for sharing in CoP
So, join the EMPHASIS CoP
Your qualification is your knowledge
