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NSW KM Forum June 2007

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Matthew Moore
Matthew Moore
EmpresarialesTecnología
1 de 46
[object Object],[object Object],[object Object]
Tonight’s Entertainment ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who the hell are you?
My definition of KM ,[object Object]
Who
What
How
Where
When
Why
Interlude 1: Reflections on change ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
One model of change
Another point of view
Perfect Change? Haitt & ADKAR
Awareness
Desire
Knowledge
Ability
Reinforcement
Neuro Change? Rock & Schwartz
Change is pain
Behaviourism doesn’t work
Humanism is overrated
Focus is power
Leading Change? John Kotter
Establish a sense of urgency
Form a powerful guiding coalition
Create a vision
Communicate the vision
Empower others to act on the vision
Plan for and create short-term wins
Consolidate improvements and produce still more change
Institutionalize new approaches
Complex Change? Patricia Shaw
Unintended outcomes & opportunism
Reason vs. emotion
Influence & interaction
Change as script vs. change as improvisation
Paradox of control
Interlude 2: Discussing experiences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Communications
Incentives
Measurement
Skills required
Interlude 3: Rounding things up ,[object Object],[object Object],[object Object]
THANK YOU!

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NSW KM Forum June 2007