The evidence - mobile learning in the NHS
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Imogen Casebourne and Helen Bingham presented a session at 'Mobile learning: the real deal' detailing the findings from a research report undertaken into the potential benefits of mobile learning within the NHS. View the video of Imogen and Helen's presentation here - http://www.youtube.com/watch?v=Flem4bqdDbI
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The evidence - mobile learning in the NHS
- 1. The evidence: mobile learning in the NHS @HEAcademy@epictalk For all the latest news about the event follow us on Twitter @epictalk @HEAacademy and use the hashtag #mRealDeal Imogen Casebourne, Epic and Helen Bingham, Health Education Thames Valley and Health Education Wessex
- 2. What did we want to know? @epictalk #mRealDeal@HEAcademy
- 5. Findings
- 6. Device usage by age
- 7. PC access by age
- 8. Device ownership by role @HEAcademy@epictalk #mRealDeal
- 9. Findings 74.8% Findings convenience 15.4% strongly agreed 35.2% agreed 24.2% slightly agreed 74.8% 83.3% of the manager survey respondents shared this opinion @HEAcademy@epictalk #mRealDeal
- 10. Findings 74.8% Findings: no queues 19.8% strongly agreed 30.8% agreed 22.0% slightly agreed 72.6% of the staff respondents appreciated the fact that they would not have to wait to access a computer @HEAcademy@epictalk #mRealDeal
- 11. Findings 74.8% 19.4% strongly agreed 41.7% agreed 16.7% slightly agreed 77.8% of the 36 managers agreed @HEAcademy@epictalk #mRealDeal
- 12. 74.8% Findings: relevance 13.2% strongly agreed 33.0% agreed 33.0% slightly agreed 79.2% (of 91) staff believed that a mobile device for learning would make training more relevant, as it could take place in the work setting where the training is put into practice @HEAcademy@epictalk #mRealDeal
- 13. 74.8% Findings 19.4% strongly agreed 41.7% agreed 16.7% slightly agreed 77.8% of the 36 managers shared this view @HEAcademy@epictalk #mRealDeal
- 14. 74.8% Findings: found time 22% strongly agreed 33% agreed 18.7% slightly agreed Of 91 practitioner survey respondents, 73.7% would be likely to use a mobile device for learning during ‘dead time’, for example when waiting for a clinic to begin or an emergency call @HEAcademy@epictalk #mRealDeal
- 15. 74.8% Findings 19.4% strongly agreed 36.1% agreed 13.9% slightly agreed 69.4% (of the 44 managers) agreed @HEAcademy@epictalk #mRealDeal
- 16. Pilot apps
- 17. 74.8% Research findings 17% had heard of it 83% hadn’t heard of it @HEAcademy@epictalk #mRealDeal
- 18. 74.8% Research findings 9% had heard of it Most weren’t aware @HEAcademy@epictalk #mRealDeal
- 19. 74.8% When asked why they had chosen to access it from home, users cited concerns about Wi-Fi coverage at work Working from home “We did not have Wi-Fi access at that time in the hospital.” “We're not allowed Wi-Fi or mobile devices because we are a secure unit.” @HEAcademy@epictalk #mRealDeal
- 20. WiFi access by role Unanswered Don’t know Never Rarely Access for some time each day Sometimes, depending on location All or most of the time Don’t know Never Rarely Access for some time each day Sometimes, depending on location All or most of the time Survey respondents’ access to Wi-Fi at work (staff) Survey respondents’ access to Wi-Fi at work (managers) As shown below, managers were more likely than staff to report regular Wi-Fi access at work. @HEAcademy@epictalk #mRealDeal
- 21. Marketing and implementation @HEAcademy@epictalk #mRealDeal
- 22. How will we use the findings? @HEAcademy@epictalk #mRealDeal
- 23. Deploy to multiple devices and operating systems @HEAcademy@epictalk #mRealDeal
- 24. Provide as an option and as part of a blend
- 25. PLEASE USE MY APP! Work harder at promotion!
- 26. Pilot and test with a wide range of potential users
- 27. Bundle with reference resources.... align with other mobile initiatives @HEAcademy@epictalk #mRealDeal
- 28. Put supportive policies in place @HEAcademy@epictalk #mRealDeal
- 29. @HEAcademy@epictalk 8 participants Each building an app Webinars Peer support Action learning set #mRealDeal
- 30. @HEAcademy@epictalk Download the pilot apps #mRealDeal Compatibility of Injectable Medicines (iTunes) Compatibility of Injectable Medicines (Google play) Adult Drug Calculations (Google play) Adult Drug Calculations (iTunes) Health and Safety Awareness (iTunes)
Editor's Notes
- Why did we commission the research?An evidence base for our work – we have many requests for apps – but limited resources, so development decisions need to be informed and strategicThe 2010 research provided invaluable pointers and snapshot of needs/preferences, barriers/challenges, device ownership etc at that time – but 2 years a long time in fast-moving arena so update required – same methodologies used to enable comparison
- Intro text
- We contacted over 250 NHS workers in a variety of roles and at varying levels of seniority and in different organisations. We also talked to technical staff about Wi-Fi provision and learning management systems. We created surveys, held focus groups, and carried out telephone interviews, as well as drawing on state of the art research.We set out to find out what mobile devices they had access to, how they were using technology to support learning, and what they wanted from future learning provision. We found that a surprisingly high proportion of staff already had access to suitable mobile devices, and were very open to using their own devices to learn via mobile technologies. With this in mind, we created a pilot app, and trialled it with a group of NHS workers. Then after a period of time, we conducted another study, to find out whether attitudes, access and mobile device ownership had changed over the intervening 18 months, and also to find out how the pilot apps had been received.
- And this is what we found
- This is an overview of who is most likely to have a smartphone or tablet, broken down by age-group.
- When asked whether it was easy for them to access a computer, the younger respondents were less likely to say yes.
- Of course, we also looked at roles – as people are less likely to have regular access to a PC in some roles. As you can see, this small sample suggests that ambulance workers may be ahead of the curve, but it’s actually a not big enough sample to make such a sweeping generalisation.
- 74.8% believed that a mobile device for learning would make it more convenient for them to undertake training, because they would not have to leave the workplace.[1] 83.3% of the 36 manager survey respondents shared this opinion. [1] 15.4% strongly agreed; 35.2% agreed and 24.2% slightly agreed.
- 72.6% of the staff respondents appreciated the fact that they would not have to wait to access a computer[2]. [2] 19.8% strongly agreed; 30.8% agreed and 22.0% slightly agreed.
- 77.8% of the 36 managers agreed[3]. [3] 19.4% strongly agreed; 41.7% agreed and 16.7% slightly agreed.
- 79.2% (of 91) staff believed that a mobile device for learning would make training more relevant, as it could take place in the work setting where the training is put into practice[4]. [4] 13.2% strongly agreed; 33.0% agreed and 33.0% slightly agreed.
- 77.8% of the 36 managers shared this view.[5][5] 19.4% strongly agreed; 41.7% agreed and 16.7% slightly agreed.
- Another benefit which emerged was the good use of ‘dead time’: of 91 practitioner survey respondents, 73.7% would be likely to use a mobile device for learning during ‘dead time’, for example when waiting for a clinic to begin, or an emergency call[6]. [6] 22% strongly agreed; 33% agreed and 18.7% slightly agreed.
- 69.4% (of the 44 managers) agreed[7].[7] 19.4% strongly agreed; 36.1% agreed and 13.9% slightly agreed.
- Of respondents to the survey of potential users of the Health and Safety assessment, nine (17%) had heard of it and 43 hadn’t heard of it (83%). Of the respondents who had heard of it, a further two reported that they weren’t sure where to find or download it [S-HS]. Only one respondent to the general survey had tried using any of the apps, and 48.8% reported that they were unaware of either of the two pilot medical apps (Compatibility of Injectable Medicines and Adult Drug Calculations) [SG-S] and [SG-M]
- Of respondents to the general survey, again, many people weren’t aware of the pilot medical apps.
- Once you have a learner journey with a map of touch points, you have a better idea of the messages you need to get across.For each person in your segment, you the craft your messages.
- Overall evidence of strong support and growth potential for mobile as key part of learning offer for health care staff.....but how are we using/will we use the results to inform our practice?The report recommendations are usefully clustered under headings – deployment, design, publicity, technical – if you don’t read any other section of the report, do read this part!
- And – bearing in mind NHS wifi limitations - provide a PC version....We have done this – and it is one of the advantages of using GoMo
- Accepting that mobile learning will appeal to some but not all, provide it as an option e.g. H&S app an alternative to eLearning or classroomBlended learning long talked about but not something we are good at – classroom/eLearning/mLearning/clinsim/e-ref tools regarded as separate and developed in isolation – but more effective in blend – eg eLearning for theory, clinsim for practice, app for refresher
- Recognised as area of weaknessRecommendations point to the need for clear branding, a strap line, wifi maps, etcFor neonatal drug calculations app we have a full comms plan, including focus groups with different groups (SMEs, learners, HEIs, students), early adopter champions, twitter, RSS feeds and promotional video
- (not just unfeasibly good looking ones!)Have always tried to do this, but now in a more structured way – focus groups
- ...and bear in mind that whilst research respondents had good enthusiasm for mobile learning, appetite for quick ref and decision-support apps even higher. Our PMLD app is a ‘top tips’ reference resource, and our latest project is decision support for pre-operative tests
- And finally (though more recommendations and ideas in report) Supportive IT and HR policies – BYOD and policies on use of mobiles at work, LMSs that support tracking, improved wifi, policies In our roles, we cannot directly influence Trust policies – but we can raise awareness of issues and solutions and upskill staff in Trusts -
- Action learning set – each participant to develop and publish one app for use on both Apple and Blackberry Smartphone using GoMo 8 participants – two are speaking this afternoonMonthly webinars led by ImogenQuarterly action learning set meetingsPeer support
- Action learning set – each participant to develop and publish one app for use on both Apple and Blackberry Smartphone using GoMo 8 participants – two are speaking this afternoonMonthly webinars led by ImogenQuarterly action learning set meetingsPeer support