1. Ability Vs. Attitude

2. Purpose : Our vision becomes clear, when we look inside our heart. Laughter : laughter is sunshine in any life. Laughter is your heart's way of telling your face to smile. Stay Positive : The positive thinker sees the invisible, feels the intangible, and achieves the impossible. One little difference always makes a big difference The little difference is.. ATTITUDE.. Continue...

3. Courage : Courage doesn't always roar. Sometimes it is the quiet voice at the end of the day, saying “I will try again tomorrow”. Goals : Take the long view... one day at a time. Expect the best : It's a funny things about life, if you refuse to accept anything but the best you very often get it.

4. Ability as a moderator of the relationship between Attitudes and Performance...

5. Is there any conflict between attitude and ability ? Probably Not.. Ability enables a person to perform a task while attitude determines how well the person performs that task. Probably Yes.. Here the question is who will win, the person with great attitude and poor ability or the person with poor attitude and great ability?

6. How much do you see of an Iceberg ? KNOWLEDGE & SKILLS = Ability 10% VALUES – STANDARDS – JUDGMENTS ATTITUDE 90% MOTIVES – ETHICS - BELIEFS SEA LEVEL KNOWN TO OTHERS UNKNOWN TO OTHERS The Iceberg phenomenon is also applicable on human beings …

7. Can a hotel employee with great ability, but a poor attitude provide superior guest service? Absolutely. The more pertinent question is: will that employee consistently provide the level of service you want and your guests deserve? Probably not.

8. What is more Important Attitude or ability ? Ability and attitude are especially positive side, might be both are determining factor in our relationship... Thank You Attitude + Ability = Profit Attitude + Ability = Imagination Attitude + Ability = Result Attitude + Ability = Success Attitude + Ability = Future Attitude + Ability = Growth Attitude + Ability = Performance Attitude + Ability = Confidence