The SharePoint Survival Guide Top 10

1. THE DAY AFTER
A POST-DEPLOYMENT
SHAREPOINT SURVIVAL
GUIDE
Eric Shupps
SharePoint Server MVP
eshupps@binarywave.com

2. The
SharePoint
Cowboy
Eric Shupps
CKS:DEV
Patterns
&
Practices
www.sharepointcowboy.com
www.slideshare.net/eshupps
2
facebook.com/sharepointcowboy
@eshupps

3. 10

4. Features
Security
Navigation
Taxonomy
Search
Social
4
Content
Branding
Apps

5. Plan to Succeed
Create Excitement
Solve Core Problems
Demonstrate Clear Value
Win Quickly and Often
Listen, Accept and Adapt
5

6. Different doesn’t always mean better
More capabilities often results in a
longer learning curve
The current process may be poor but
it’s familiar
Just because you understand the
technology doesn’t mean users will
What you want may not be what the business
wants (or needs)
6

7. Formal
Contextual
7
Informal
On Demand

8. Guidelines
Ownership
8
Roles
&
Responsibilities
Empowerment

9. Operational Stability
Uptime
Event
Velocity
Error
Rate
Incidents
Performance
Data
Protection
9
Availability
Disaster
Prevention
Disaster
Recovery

10. Network
Systems
Hardware
Operating System
Database
Software
Server Applications
Dependent Applications
Services
Delivery
Response & Resolution Time/Rate
User Satisfaction
10

11. Authorized Access
Unauthorized Access
Auditing
Response Plan
Breach Detection
11

12. Event Management
Incident Management
Request Fulfillment
Access Management
Problem Management
IT Operations Control
Facilities Management
12

13. Monitoring
Review
Investigation
Escalation
Assignment
13

14.  It’s Never Too Late for a Good Plan
 Adopt or Die
 Assume to Fail
 Education is Everything
 Cultivate Contribution
 Understand Your Value
 What You Don’t Know Will Hurt You
 Expect the Worst
 Good Processes Deliver Good
Results
 Stay in Control
14