1. R AS H AD SH F AFE K E L SO U F - ALE X- EGYP T •
P H O NE 0 02 - 0 10 9 83 09 3 33 •
E - M AI L O ST Y8 1 @HO T M AIL. C O M .
E S S A M M H A M Z A
PERSONAL INFORMATION
 Date of Birth: 23 / 7 / 1981.
 Nationality: Egyptian.
 Marital status: Married
 Military Service: Not Required.
 Place of Birth: Alex
EDUCATION
May 2002
B.Sc. Education Alex University, Geography Department.
.
SUMMARY OF QUALIFICATIONS
Microsoft ( Word –Excel-Access-PowerPoint)
Sep 2006 to 9 Sep 2006 Showtime Training Academy
Certificate of Training from (Showtime Training Academy)
• Sales Technique
10 Sep 2006 To 23 Sep 2006 NEW HORIZONS
Certificate of Training from (NEW HORIZONS)
R AS H AD SH F AFE K E L SO U F - ALE X- EGYP T •
P H O NE 0 02 - 0 10 9 83 09 3 33 •
E - M AI L O ST Y8 1 @HO T M AIL. C O M .
E S S A M M H A M Z A
PERSONAL INFORMATION
 Date of Birth: 23 / 7 / 1981.
 Nationality: Egyptian.
 Marital status: Married
 Military Service: Not Required.
 Place of Birth: Alex
EDUCATION
May 2002
B.Sc. Education Alex University, Geography Department.
.
SUMMARY OF QUALIFICATIONS
Microsoft ( Word –Excel-Access-PowerPoint)
Sep 2006 to 9 Sep 2006 Showtime Training Academy
Certificate of Training from (Showtime Training Academy)
• Sales Technique
10 Sep 2006 To 23 Sep 2006 NEW HORIZONS
Certificate of Training from (NEW HORIZONS)
R AS H AD SH F AFE K E L SO U F - ALE X- EGYP T •
P H O NE 0 02 - 0 10 9 83 09 3 33 •
E - M AI L O ST Y8 1 @HO T M AIL. C O M .
E S S A M M H A M Z A
PERSONAL INFORMATION
 Date of Birth: 23 / 7 / 1981.
 Nationality: Egyptian.
 Marital status: Married
 Military Service: Not Required.
 Place of Birth: Alex
EDUCATION
May 2002
B.Sc. Education Alex University, Geography Department.
.
SUMMARY OF QUALIFICATIONS
Microsoft ( Word –Excel-Access-PowerPoint)
Sep 2006 to 9 Sep 2006 Showtime Training Academy
Certificate of Training from (Showtime Training Academy)
• Sales Technique
10 Sep 2006 To 23 Sep 2006 NEW HORIZONS
Certificate of Training from (NEW HORIZONS)

2. Management Skills Program:
• Communication Skills
• Time Management
• Leadership Skills
CAPABILITIES
Five Years successful Business Development, Operational and Customer
Service Experience.
One year successful Business Development, Operational and Purchasing
Manager in High Tec Product and Vodafone Project.
 Expert communication Skills, both written and verbal.
 Highly Organized. Ability to work under pressure in fast paced
environment.
 Able to handle multiple tasks and projects simultaneously.
 Expert in development of new products and Business strategies.
JOB DUTIES
 Improving service levels and offering training tools to improve
customer satisfaction.
 Analyzing and identifying technical issues. Providing
explanations and details to all client concerns.
 Received awards for best service level and extraordinary
customer satisfaction provided
 The job involves handling the Customer Relations and
Marketing and Sales division
 Managing daily sales and execution of day to day task and
documentation.
 Responsible for achieving Sales Targets and execution of new
Sales strategies.
 Training new staff in Business Development. Assisting staff as
needed.
 Supervising Employees in maintaining high customer service
standards
 Able to solve all of problems about IPOD hardware and
software
Professional experience
NOW
Work as AREA MANAGER (COMPUTERSHOP) ALEX .SHARM .MANSOURA.

3. MAY 2009 TO 2012
Work as a Store manager in (COMPUTERSHOP) ALEX SMOHA STORE
Work as a Store manager in QATAR ( RADIOSHACK) 2008-2009
Apr 2008 RADIOSHACK
Work as a Store manager in Alex (Fouad St. Store Radioshack)
 r
2007 to 2008 RadioShack
Store Manager
• Work as a Store manager in Alex (CityCenter)
Nov 2006 To Jun 2007
RadioShack
Store Manager
• Work as a Store manager in Alex (Fouad St. Store)
May 2006 To Nov 2006
RadioShack
Sales Maker
• Work as a Store manager in Smouha Store
Aug 2004 To May 2006
RadioShack
Sales Maker
• Work as a sales maker in RadioShack Alex, Sharm
2003 To 2004
Interact
Sales Maker
• Work as a sales maker in Interact
COMPUTER SKILLS
MAY 2009 TO 2012
Work as a Store manager in (COMPUTERSHOP) ALEX SMOHA STORE
Work as a Store manager in QATAR ( RADIOSHACK) 2008-2009
Apr 2008 RADIOSHACK
Work as a Store manager in Alex (Fouad St. Store Radioshack)
 r
2007 to 2008 RadioShack
Store Manager
• Work as a Store manager in Alex (CityCenter)
Nov 2006 To Jun 2007
RadioShack
Store Manager
• Work as a Store manager in Alex (Fouad St. Store)
May 2006 To Nov 2006
RadioShack
Sales Maker
• Work as a Store manager in Smouha Store
Aug 2004 To May 2006
RadioShack
Sales Maker
• Work as a sales maker in RadioShack Alex, Sharm
2003 To 2004
Interact
Sales Maker
• Work as a sales maker in Interact
COMPUTER SKILLS
MAY 2009 TO 2012
Work as a Store manager in (COMPUTERSHOP) ALEX SMOHA STORE
Work as a Store manager in QATAR ( RADIOSHACK) 2008-2009
Apr 2008 RADIOSHACK
Work as a Store manager in Alex (Fouad St. Store Radioshack)
 r
2007 to 2008 RadioShack
Store Manager
• Work as a Store manager in Alex (CityCenter)
Nov 2006 To Jun 2007
RadioShack
Store Manager
• Work as a Store manager in Alex (Fouad St. Store)
May 2006 To Nov 2006
RadioShack
Sales Maker
• Work as a Store manager in Smouha Store
Aug 2004 To May 2006
RadioShack
Sales Maker
• Work as a sales maker in RadioShack Alex, Sharm
2003 To 2004
Interact
Sales Maker
• Work as a sales maker in Interact
COMPUTER SKILLS

4. o Microsoft Office ( All Package)
Macromedia Flash MX2004, 2007 Photoshop
o Computer Hardware: maintenance of computer and networking
o IPOD Maintenance : hardware and software
LANGUAGES
English : Very Good
OBJECTIVE
Seeking a good position that suits my qualifications where my skills are
appreciated and added up to.
REFERENCES
All references are available upon request.