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SOCIAL
CASE STUDIES
MOBILE PHONES DIRECT




OVERVIEW:                                                                        Impact within 24 hours:
Mobile Phones Direct appointed NUKO to work with them                            •	   Increased Facebook fan base from 21 to 1,800                                 •	   Greater brand engagement and reach across
to create a Facebook competition to promote the launch of                             (8,520% increase)                                                                 Facebook and Twitter
the new iPhone and to increase likes on their Facebook page
                                                                                 •	   Increased Twitter followers from 27 to 664
and followers on Twitter.
                                                                                      (2,360% increase)
NUKO created a Facebook application, email marketing
                                                                                 •	   1,043 data captured with 500 entries submitting additional
campaign and individual creative elements for use on
                                                                                      personal data that wasn’t required for competition entry
Mobile Phones Direct’s Facebook wall.




The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
SWAG JewelLER




                                                                                                                                                                                                              1.




                                                                                                                                                                                   2.


                                                                                                                                                                                                                      3.



                                                                                                                                                                                              1.    0606035   £365         6.   0606043   £745
                                                                                                                                                                                                                                                 1.
                                                                                                                                                                                              2.    0431970   £180         7.   0436274   £415
                                                                                                                                                                                              3.    0612107    £595        8.   0436072   £315
                                                                                                                                                                                              1.   0612052    £995
                                                                                                                                                                                              4.    0436167    £355        9.   0431023   £195
                                                                                                                                                                                              2.   0606018    £1795
                                                                                                                                                                                              5.    0612108    £845        10. 0606004    £465
                                                                                                                                                                                              3.   0606015    £1550

                                                                                                                                                                                                                                                             3


                                                                                                                                             SWAG Brochure Inside AW.indd 3                                                                           26/10/10 12:07:43




                                                                                                                                   26/10/10 10:54:17
OVERVIEW:                                                                        IMPACT:
SWAG is a prominent London-based jeweller with six stores in                     •	   Identified a new online audience for SWAG as well as key                                •	        PPC campaign which increased the CTR from 1.12 per cent
the metropolitan area and 15 Pandora branded stores elsewhere                         forums, blogs and contacts to engage                                                              to 5.57 per cent
across the UK. With an already strong following on Facebook
                                                                                 •	   Discovered key ambassadors around popular brands such
and Twitter, SWAG asked NUKO to conduct a listening
                                                                                      as Trollbeads
exercise around its popular products.




The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
Linden Homes




OVERVIEW:                                                                        Impact & Approach:
Already a well-known housing developer, Linden Homes asked                       •	   Identified that two of its competitors have a strong                         •	   Established community involvement is light with a heavy
NUKO to conduct a listening exercise to uncover what types                            presence on social networks                                                       steer towards sales messages
of conversations were happening online around its brands and
                                                                                 •	   Video content is important for this market but                               •	   Demonstrated that publishing a PR story alone is not
how they compared to its top five competitors.
                                                                                      predominantly supplied by estate agents                                           enough to engage the social networks
                                                                                 •	   Identified influential Twitter accounts that support
                                                                                      the Linden Homes brand




The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
A2 Dominion




           OVERVIEW:                                                                                      Impact & Approach:
                                                                                                                                                                              •	   Developed key messaging to use across the different
           A2 Dominion is the company behind North West Bicester, one                                     •	    Conducted a listening exercise to understand how talked
                                                                                                                                                                                   channels, including online
           of the UK’s first designated eco towns. It is a flagship project                                     about A2 Dominion was as a brand
           in its industry so A2 Dominion appointed NUKO to ensure                                                                                                            •	   Developed a new look and feel for its website, including
                                                                                                          •	    Developed a social media strategy for launching the
           it makes the most of its digital channels, including how to get                                                                                                         Twitter integration
                                                                                                                brand on Twitter
           started on social media networks.

a confidential nature and must not be passed on to any third party without prior written consent of NÜKO Limited , part of the Remarkable Group. © 2012




           The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
Free Betting Online (FBO)




OVERVIEW:                                                                        Impact & Approach:
                                                                                                                                                                   •	   Developed a custom tab for their Facebook page to
Free Betting Online had already set up a Facebook and                            •	   Discovered that females were a core audience for the
                                                                                                                                                                        allow users to register for updates and read the latest
Twitter account but needed direction on how to engage                                 brand; an audience they had previously ignored
                                                                                                                                                                        sporting news
with its online audience and drive traffic to its website.
                                                                                 •	   Tailored the language of the copy across all platforms to
As a starting point, NUKO provided a listening exercise                                                                                                            •	   Developed social media-based campaigns to target the
                                                                                      promote the personality of the brand
to better understand the audience.                                                                                                                                      key audience
                                                                                 •	   Created new visuals to use across Facebook and Twitter




The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
Eye Love My Local Independent Optician




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                                        www.eyelovelocal.co.uk


                                                                                                                                                                                                   Tool box
                                                                                                                                                                                             www.eyelovelocal.co.uk




OVERVIEW:                                                                        Approach:
                                                                                               Sponsored by                                                                                                                                               Sponsored by

Sight Care is a membership organisation for independent                          •	   Developed a consumer-facing campaign called                                  •	   Developed new relationships with key media, consumers
opticians, with approximately 700 members across the UK.                              ‘Eye Love My Local Independent Optician’                                          and industry bodies directly through Eye Love My Local
Sight Care approached Remarkable to raise awareness of                                                                                                                  Independent Optician’s Twitter presence
                                                                                 •	   Listening exercise to establish best social network
local opticians among consumers, encourage new members
                                                                                      to develop the campaign on                                                   •	   Sight Care now has heightened brand awareness among
to join and provide marketing support for members.
                                                                                                                                                                        various stakeholders and consumers, which has boosted
                                                                                 •	   Campaign developed across web, traditional PR,
                                                                                                                                                                        bottom line enquiries and sales for members
                                                                                      direct mail and social networks
                                                                                                                                                                   •	   The campaign was so successful that Sight Care signed up
                                                                                 •	   28.6 million people reached through
                                                                                                                                                                        to extend it for another year
                                                                                      these channels


The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
CONTACT EMILY WILKINSON
emily.wilkinson@nukoagency.co.uk Call: 01962 893 861 @ewilko


  The Pump House Garnier Road Winchester Hampshire SO23 9QG

                    www.nukoagency.co.uk

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Social Media Case Studies 2012

  • 2. MOBILE PHONES DIRECT OVERVIEW: Impact within 24 hours: Mobile Phones Direct appointed NUKO to work with them • Increased Facebook fan base from 21 to 1,800 • Greater brand engagement and reach across to create a Facebook competition to promote the launch of (8,520% increase) Facebook and Twitter the new iPhone and to increase likes on their Facebook page • Increased Twitter followers from 27 to 664 and followers on Twitter. (2,360% increase) NUKO created a Facebook application, email marketing • 1,043 data captured with 500 entries submitting additional campaign and individual creative elements for use on personal data that wasn’t required for competition entry Mobile Phones Direct’s Facebook wall. The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
  • 3. SWAG JewelLER 1. 2. 3. 1. 0606035 £365 6. 0606043 £745 1. 2. 0431970 £180 7. 0436274 £415 3. 0612107 £595 8. 0436072 £315 1. 0612052 £995 4. 0436167 £355 9. 0431023 £195 2. 0606018 £1795 5. 0612108 £845 10. 0606004 £465 3. 0606015 £1550 3 SWAG Brochure Inside AW.indd 3 26/10/10 12:07:43 26/10/10 10:54:17 OVERVIEW: IMPACT: SWAG is a prominent London-based jeweller with six stores in • Identified a new online audience for SWAG as well as key • PPC campaign which increased the CTR from 1.12 per cent the metropolitan area and 15 Pandora branded stores elsewhere forums, blogs and contacts to engage to 5.57 per cent across the UK. With an already strong following on Facebook • Discovered key ambassadors around popular brands such and Twitter, SWAG asked NUKO to conduct a listening as Trollbeads exercise around its popular products. The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
  • 4. Linden Homes OVERVIEW: Impact & Approach: Already a well-known housing developer, Linden Homes asked • Identified that two of its competitors have a strong • Established community involvement is light with a heavy NUKO to conduct a listening exercise to uncover what types presence on social networks steer towards sales messages of conversations were happening online around its brands and • Video content is important for this market but • Demonstrated that publishing a PR story alone is not how they compared to its top five competitors. predominantly supplied by estate agents enough to engage the social networks • Identified influential Twitter accounts that support the Linden Homes brand The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
  • 5. A2 Dominion OVERVIEW: Impact & Approach: • Developed key messaging to use across the different A2 Dominion is the company behind North West Bicester, one • Conducted a listening exercise to understand how talked channels, including online of the UK’s first designated eco towns. It is a flagship project about A2 Dominion was as a brand in its industry so A2 Dominion appointed NUKO to ensure • Developed a new look and feel for its website, including • Developed a social media strategy for launching the it makes the most of its digital channels, including how to get Twitter integration brand on Twitter started on social media networks. a confidential nature and must not be passed on to any third party without prior written consent of NÜKO Limited , part of the Remarkable Group. © 2012 The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
  • 6. Free Betting Online (FBO) OVERVIEW: Impact & Approach: • Developed a custom tab for their Facebook page to Free Betting Online had already set up a Facebook and • Discovered that females were a core audience for the allow users to register for updates and read the latest Twitter account but needed direction on how to engage brand; an audience they had previously ignored sporting news with its online audience and drive traffic to its website. • Tailored the language of the copy across all platforms to As a starting point, NUKO provided a listening exercise • Developed social media-based campaigns to target the promote the personality of the brand to better understand the audience. key audience • Created new visuals to use across Facebook and Twitter The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
  • 7. Eye Love My Local Independent Optician ut nd re mo d o in a .uk fin me l.co Co ca elo lov ye ut nd re w.e mo d o in a ww fin me Co lo c ve lo ye w.e ww Tool box www.eyelovelocal.co.uk Tool box www.eyelovelocal.co.uk OVERVIEW: Approach: Sponsored by Sponsored by Sight Care is a membership organisation for independent • Developed a consumer-facing campaign called • Developed new relationships with key media, consumers opticians, with approximately 700 members across the UK. ‘Eye Love My Local Independent Optician’ and industry bodies directly through Eye Love My Local Sight Care approached Remarkable to raise awareness of Independent Optician’s Twitter presence • Listening exercise to establish best social network local opticians among consumers, encourage new members to develop the campaign on • Sight Care now has heightened brand awareness among to join and provide marketing support for members. various stakeholders and consumers, which has boosted • Campaign developed across web, traditional PR, bottom line enquiries and sales for members direct mail and social networks • The campaign was so successful that Sight Care signed up • 28.6 million people reached through to extend it for another year these channels The ideas and information contained within this report and any other associated documents are of a confidential nature and must not be passed on to any third party without the prior written consent of NUKO agency, part of the Remarkable Group Ltd.
  • 8. CONTACT EMILY WILKINSON emily.wilkinson@nukoagency.co.uk Call: 01962 893 861 @ewilko The Pump House Garnier Road Winchester Hampshire SO23 9QG www.nukoagency.co.uk