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Virtual Call Center
- 1. Virtual Call Center 3.0
- 2. Hosted or Premise Based Platform
- 3. Advantages of Hosted Call Center You decide:operate your in-house call center, outsource your projects or both Leverage remote work: unlimited scalability, save on infrastructure Complete overview of your in-house and outsourced call centers Low costs due to centralized architecture and technical support
- 4. What is Virtual Call Center 3.0? Professional Hosted Call Center Solution + VoIP Service
- 5. Why Virtual Call Center 3.0? No investment on hardware or software Save money with telework and working from home Professional support No risk!
- 7. Market Analysis, Market Research
- 10. Inbound Calls
- 11. Customer Service and Phone Lines
- 12. Promotion Lines
- 15. Complete Overview of Your System Real-time Monitoring Agent activity Inbound load and call routing Outbound and dial progress Listen in on calls Customizable Statistics Reports on outsourced and in-house projects Agent reports Historical Reports CDR Agent work log
- 16. Integration and customization Web integration – integrate your web based CRM, ERP system API integration – connect your business applications or database Customized development – we create the perfect business tool in Virtual Call Center 3.0 for you
- 17. Supervisor Interface Project management Database management Agent management Access to recorded voice files Real time monitoring Reports and statistics
- 18. Agent Interface Handling inbound and outbound calls Fill in scripts or questionnaires Access and modify customer datasheets
- 19. Key Features
- 21. Scalability
- 22. State-of-the-art Call Center Technology
- 24. Telework
- 25. Save MoneyNo risk! Try it!
- 26. What’s behind Virtual Call Center 3.0? Creative, skilled developer and support team of eWorld Com located in Budapest Telecommunications service provider company
- 27. Call Center World 2010 Exhibition First presentation of Virtual Call Center 3.0 on the major call center industry event of Europe; the Call Center World 2010 exhibition in Berlin 10 000+ visitors 250+ exhibitors