Quality is in the Eye of the Beholder, by Eva Klaudinyova

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Eva Klaudinyova, Localization Manager in the Globalization Program at VMware, explains the processes used in her company to control the quality of its translated materials and to measure the service level of the company's external vendors.

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Quality is in the Eye of the Beholder Eva Klaudinyova VMware, Inc.

VMware at a Glance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

History of Quality Management at VMware ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Criteria at VMware ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Management Maturity Area Current status Further development 1. Linguistic and Translation Quality ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],2. Localization Processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Management Maturity 2 Area Current status Further development 3. Quality of Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],4. Technical Expertise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

It’s quality, stupid! ,[object Object],[object Object],[object Object],[object Object]

THANK YOU! Eva Klaudinyova [email_address]

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