1. Face to Face Live
480.348.3400 info@f2fl.com
www.facetofacelive.com
A Radvision / Avaya Expert Partner

2. CASE STUDY
Radvision Videoconferencing Technology
Adopted by COSMOTE, Greece’s Top Mobile
Telecom Operator
About
About COSMOTE S.A
With a customer base of more than 7.5 million and a market
share of approximately 46 percent, COSMOTE is Greece’s
largest mobile telecommunications provider. Together with its
Customer: COSMOTE S.A. subsidiaries in Albania, Bulgaria and Romania, the company
Country: Greece serves 46 million people in Southeast Europe.
Industry: Mobile telecommunications A member of the OTE Group, COSMOTE was the first
Product: SCOPIA 5110 Elite MCU Bundle mobile operator in Greece to introduce HSDPA broadband
SCOPIA Desktop services. A few months later, it launched broadband Internet
SCOPIA iVIEW Management Suite services (ADSL) combined with mobile telephony services, in
SCOPIA 100 Gateway cooperation with OTEnet, an Internet service provider also
belonging to the OTE Group.
COSMOTE was named a Financial Times’ FT500 company and
a top 100 information technology and telecommunications
company by Business Week magazine.
The Mission
COSMOTE aims to provide its customers with the highest amount of time devoted by IT staff to administering and
level of customer service. In order to efficiently meet the maintaining each endpoint. Finally, video conferencing was
increasing demand for remote collaboration in Greece, limited to meeting rooms because the existing solution
COSMOTE was faced with the imperative of a major offered no support for desktop and mobile clients.
overhaul to its video conferencing capabilities. In particular, COSMOTE was in the market for a new and expanded
COSMOTE was relying on embedded MCUs in its video video conferencing solution that met its current needs and
endpoints for meetings. But the demand for video usage would offer scalability and flexibility for future investments.
was increasing and the existing solution wasn’t sufficient
to meet the demand. Another major concern was the large
The Challenge
For COSMOTE, there were a host of issues to be addressed Another challenge was incompatibility between existing
in selecting a new video conferencing solution: video endpoints, which were a mix from different
• The process for scheduling meetings and reserving manufacturers – limited interoperability was a contributing
conference rooms had to be simplified. factor to a lower quality video experience. And lastly,
executives and staff on-the-go needed access to video
• Centralized administration and monitoring of video
calls regardless of their location.
network infrastructure was a requirement as a way to
increase control and enhance security.
• The capability to produce usage reports for management
and to diagnose network and quality issues was also critical.

3. The Solution
Radvision’s SCOPIA Elite 5110 MCU Bundle solved the The SCOPIA iVIEW Management Suite provides
compatibility issues between different endpoints and COSMOTE with centralized management, monitoring and
significantly increased the number of participants able to control as well as simplified and streamlined IT operations,
join the company’s multi-point meetings. This capability while making conference scheduling and management
offers increased productivity and reduces the need to much simpler and far less time-consuming. iVIEW’s
reschedule meetings. SCOPIA’s multi-vendor support reporting functionality gives management valuable insight
for managing endpoints is helping IT staff to be more into video usage and performance.
productive and efficient. SCOPIA Gateway allows COSMOTE to maintain its
Radvision SCOPIA Desktop, supported by the SCOPIA investments in its legacy ISDN-based systems - making
5000 Series MCU, has expanded COSMOTE’s video the solution particularly cost-effective while also ensuring
conferencing capabilities, enabling it to encompass a alternative connectivity in case of IP network issues.
much larger user base. Now, instead of being limited to
top-level managers and executives, employees across the
organization can benefit from video conferencing. It also
enables meeting participation from mobile and remote
employees from nearly any location.
The Benefits
Radvision’s centralized management and control adoption of video as a critical business tool. Additionally,
functionality, along with its advanced scheduling and COSMOTE has expanded video to a much broader base
reporting capabilities, significantly simplified COSMOTE’s of employees and enables those employees to use video
IT operations. The Radvision solution has reduced the from any location. All of this had resulted in improved
time spent in administrative tasks such as moderating productivity and faster ROI.
meetings and increasing user satisfaction, leading to wider
Looking Forward
COSMOTE plans are to scale up its Radvision solution with looking at incorporating video recording and streaming
additional infrastructure, to reach more locations and to capabilities as well as implementing the new video network
increase capacity and redundancy. The company is also at its subsidiaries in Bulgaria, Romania and Albania.
“We’ve been using video conferencing for some time, so the benefits of the technology were evident to us. We
wanted to expand the network in a flexible and cost-effective manner, and the Radvision solution has allowed
us to do this. Not only do we have employees throughout Greece now using the video system from the, laptops,
Macbooks etc., but we also have streamlined scheduling, reporting, and network management. The Radvision
solution has improved collaboration and productivity across our entire organization – from the knowledge
worker to our IT personnel to our top executives.”
Dimitris Dimas,Director of User support & IT operations
MKT-DI-COSMOTE-0612-B
About Radvision
Radvision, an Avaya company, is a leading provider of video conferencing and telepresence technologies over IP and wireless networks. We offer end-to-end visual
communications that help businesses collaborate more efficiently. Together, Radvision and Avaya are propelling the unified communications evolution forward with
unique technologies that harness the power of video, voice, and data over any network. www.radvision.com
USA/Americas EMEA APAC
T +1 201 689 6300 T +44 20 3178 8685 T +852 3472 4388
F +1 201 689 6301 F +44 20 3178 5717 F +852 2801 4071
infoUSA@radvision.com infoUK@radvision.com infoAPAC@radvision.com
Information contained in this document is subject to change without notice. This document is not part of a contract or license as may be expressly agreed. Radvision is a
registered trademark of Radvision, Ltd. All product and company names herein may be trademarks of their registered owners. All rights reserved © 2012 Radvision, Ltd

4. CASE STUDY
CBC Adopts Robust Video Communications
for Media Group RTL Germany, Including
Integration with Media Group’s Microsoft Lync
Unified Communications System
About
About CBC and RTL Germany Media Group
CBC (Cologne Broadcasting Center) is a member company
of the RTL Germany Media Group (Mediengruppe RTL
Deutschland), reaching more than 30 million people a
Customer: CBC GmbH
day with its programmes. RTL Germany Media Group
Country: Germany
belongs to the Luxembourg-based Bertelsmann subsidiary
Sector: TV broadcasting and production RTL Group, Europe’s leading entertainment group. Since
Products: Scopia Gateway for Microsoft Lync Gateway it was founded, in 1994, CBC has progressed to emerge
Scopia Elite 5110 MCU as one of the leading TV production and broadcasting
Scopia PathFinder 20 Ports companies in Germany. From its locations in Cologne,
Scopia XT1000 Munich and Berlin, CBC provides service for the RTL,
Scopia XT5000 VOX, Super RTL, RTL NITRO, RTL II, n-tv, RTL Crime,
Scopia Desktop RTL Living and Passion channels, among others, as well as
Scopia Mobile a variety of TV production companies. With a workforce
of more than 550 employees, CBC offers a high level of
competence in identifying solutions for all technical, creative
and organisational problems. For more information, see:
http://www.cbc.de.
The Challenge
Within the Media Group RTL Germany, whose programmes with access to an optimal video communications system.
reach more than 30 million people a day, CBC provides a Video conferences are particularly useful tools for improving
wide range of services such as TV broadcasting, production communication, and face-to-face interactions are especially
and studio operations, as well as IT. CBC recently migrated to valued in this industry. Alongside the integration of the
Microsoft Lync as the foundation of its unified communications video communication solution within the leading Microsoft
(UC) platform and was on the lookout for a new, feature-rich, Lync system, we were also looking to achieve a ‘continuous
high-performance video communication solution offering presence’ for conferences – meaning that all of the participants
ease of integration into the existing UC solution. are in view at the same time, so that everyone can see everyone
Ralf Offermann, who was in charge of the project at CBC, else in order to create a natural interaction via video,” states
describes the background to the implementation of the Offermann. “In addition, we wanted to install the new video
new solution: “The aim was to provide various locations conferencing systems within the existing Lync infrastructure”.
and numerous editorial teams interlinked across the world

5. The Solution
In March 2012, CBC enlisted the help of Radvision, an When it came to setting up terminals in the conference
Avaya Company. Radvision was selected by CBC because rooms, CBC opted for the Scopia XT5000 and Scopia XT1000
its interoperability with Microsoft Lync, which enabled the HD room-based video conferencing systems. CBC also
solution to be simply and seamlessly integrated into the selected Scopia iView as its video management solution.
existing UC platform. The iView Management Suite delivers management, control
The infrastructure put in place includes the Radvision Scopia and scheduling for robust network management and easy-
Gateway for Microsoft Lync, connecting the H.323 video to-use conferencing. iView provides a single access point for
communication system to Lync 2010. This allows any Lync managing all video conferencing devices including Radvision
user to connect any standards-based video conferencing and third party endpoints, infrastructure devices such as
system and any infrastructure appliance. Also installed were MCUs and gateways, and call control applications such as
the Scopia Elite 5110 MCU and Scopia PathFinder. PathFinder gatekeepers and SIP agents.
offers standard-based firewall traversal functionality, to ensure
that participants from outside the company network have
no problem in participating in conferences.
During the firewall installation, CBC was able to call on the • IT service provider enables ‘continuous presence’ for
support of Radvision partners ITXTRA. Offermann indicated Lync-based video conferencing: using the Radvision
that TV production environments are exceptional because their Scopia Gateway for Microsoft Lync
security needs are far tighter than for systems in many other
sectors. Accordingly, their security requirements for firewall • Employees, partners and customers can now take
installations are higher than those for other environments, and part from any location
ITXTRA was able to assist with the unique implementation.
Value Created
One major advantage of the Scopia solution is that it is scalable External participants simply click on a link leading them
and vendor-agnostic. Thanks to the comprehensive platform directly into the conference. The video communications
support provided by the Scopia Desktop and Mobile, even software is up and running immediately. An intuitive user
external users join the meeting using whatever tool works interface and built-in intelligence mean that conference
best for them – via Microsoft Lync or on their computers, participants do not require any in-depth technical knowledge
laptops, smartphones and tablets to take part in video to use the video conferencing clients.
conferences from any location and over virtually any network.
Looking Forward
As part of the future roll-out of the solution, CBC envisages flexible development of the system in line with the future
requirements of its users. As demands grows, expects to add even more room systems, and desktop and mobile clients.
MKT-DI-CBC-1012-A
About Radvision
Radvision, an Avaya company, is a leading provider of video conferencing and telepresence technologies over IP and wireless networks. We offer end-to-end visual
communications that help businesses collaborate more efficiently. Together, Radvision and Avaya are propelling the unified communications evolution forward with
unique technologies that harness the power of video, voice, and data over any network. www.radvision.com
USA/Americas EMEA APAC
T +1 201 689 6300 T +44 20 3178 8685 T +852 3472 4388
F +1 201 689 6301 F +44 20 3178 5717 F +852 2801 4071
infoUSA@radvision.com infoUK@radvision.com infoAPAC@radvision.com
Information contained in this document is subject to change without notice. This document is not part of a contract or license as may be expressly agreed. Radvision is a
registered trademark of Radvision, Ltd. All product and company names herein may be trademarks of their registered owners. All rights reserved © 2012 Radvision, Ltd.

6. CASE STUDY
Depository Trust & Clearing Corporation (DTCC)
deploy Radvision Video Conferencing Solution
ginal (Find from PDF)
Enhancing Productivity and Collaboration
The Depository Trust &
Clearing Corporation
www.dtcc.com
reated PMS About
About DTCC:
The Depository Trust & Clearing Corporation (DTCC),
through its subsidiaries, provides clearance, settlement and
Customer: Depository Trust & Clearing Corporation information services for equities, corporate and municipal
bonds, government and mortgage-backed securities, money
(DTCC) market instruments and over-the-counter derivatives.
Country: USA In addition, DTCC is a leading processor of mutual funds and
Industry: Financial Services insurance transactions, linking funds and carriers with financial
firms and third parties who market these products. DTCC’s
Product: Radvision’s complete SCOPIA video depository provides custody and asset servicing for more
conferencing infrastructure solution than 3.5 million securities issues from the United States and
including the SCOPIA MCU, SCOPIA 110 other countries and territories, valued at $40 trillion. In
Desktop, SCOPIA Gateway and iVIEW 2008, DTCC settled more than $1.8 quadrillion in securities
Management. transactions. DTCC has operating facilities in multiple locations
in the United States and overseas. For more information on
DTCC, visit www.dtcc.com.
The Mission
For more than 30 years, the Depository Trust & Clearing DTCC associates could communicate. Communication
Corporation’s family of companies has helped automate, and collaboration among sites was crucial.
centralize, standardize and streamline processes critical
to the safety and soundness of worldwide capital
markets.
After September 11, 2001, DTCC, like many organizations
with offices in New York, moved data and business
operations outside of the city. With associates working
in multiple sites, video conferencing became a key
communications tool. Video conferencing systems were
added to roughly 100 distributed conference rooms so
The Challenge
As video conferencing became more prevalent at DTCC, time, abandoning the substantial investment previously
the company needed to expand capabilities and the made in the network and endpoints was not a current
network itself for several reasons. First, as the volume of option. Third, DTCC wanted to extend conferencing
video conferencing increased, so did the complexity of capabilities to the desktop for remote participation. Lastly,
scheduling and reserving video conference rooms. Waiting DTCC wanted a scalable and distributable solution so that
for available rooms and manually tracking endpoint over time the demand for expanded video conferencing
numbers was time consuming and unproductive. Second, could continue to be met. DTCC’s challenge was to
expanding the ISDN network was prohibitively costly and accomplish all of this in a cost-effective manner, without
didn’t support the latest available technology. At the same abandoning the legacy system.

7. The Solution
Radvision’s SCOPIA solution consolidated all of DTCC’s • SCOPIA Multipoint Control Units (MCUs) provide
endpoints, providing a central directory, scheduling, media processing for all video endpoints – room-
and reservation system for all video conferencing. Now based and desktop.
associates can participate in video conferencing from • SCOPIA Desktop, a web-based client, connects
multiple sites anywhere in the world, whether it’s in associates for remote collaboration.
a DTCC conference room, at a personal computer on • SCOPIA Gateways connect the original ISDN endpoints
DTCC’s local area network (LAN) or wide area network with an IP-based network to leverage the original
(WAN), or from a hotel room (audio only due to DTCCs video conferencing investment as well as DTCC’s
security policies). At the same time, Radvision was able investment in their IP network.
to preserve DTCC’s legacy ISDN endpoints by bridging
• iVIEW Suite, the video network management system,
to Internet Protocol (IP) video conferencing via SCOPIA
enables scheduling as well as resource, infrastructure
Gateways. The Radvision solution extends the reach of
and endpoint management. It also conserves bandwidth
DTCC’s video conferencing network, without abandoning
usage.
the legacy system:
The Benefits
• Increases associate productivity and collaboration - • Enables easy collaboration with business partners -
before the Radvision solution, associates focused the DTCC associates send a web link to business partners
camera on a white board to share information during inviting them to participate in a video conference.
video conferencing. Now participants collaborate SCOPIA Desktop’s built-in firewall traversal ensures call
online using standards-based data collaboration via connectivity regardless of the other person’s firewall
the SCOPIA Desktop solution. configuration.
• Provides accessibility to all associates and reduces • Protects DTCC’s investment - the Radvision solution
travel expenses - video conferencing is available via supports today’s and tomorrow’s conferencing
DTCC conference rooms and personal computers. In environments, endpoints and networks. The distributed
addition, multiple sites can communicate together. network optimizes resources, provides redundancy
• Reduces deployment costs - SCOPIA Desktop uses and allows for future expansion.
a freely distributable web client; which is updated • Extends the reach of DTCC’s existing video network -
automatically at the time of the connection to the by bridging network topology, Radvision helped DTCC
server. Installation is simple and seamless. expand video conferencing, while also ensuring return
on investment of their legacy system.
Looking Forward
DTCC has several options to consider in the future, such meetings. In addition, DTCC plans to extend video
as recording video conferences for review and archival, conferencing even further by increasing the number of
as well as streaming, which enables communication to desktop cameras, as business requirements dictate.
a very large audience – like company-wide associate
MKT-DI-241109-01
About Radvision
Radvision, an Avaya company, is a leading provider of video conferencing and telepresence technologies over IP and wireless networks. We offer end-to-end visual
communications that help businesses collaborate more efficiently. Together, Radvision and Avaya are propelling the unified communications evolution forward with
unique technologies that harness the power of video, voice, and data over any network. www.radvision.com
USA/Americas EMEA APAC
T +1 201 689 6300 T +44 20 3178 8685 T +852 3472 4388
F +1 201 689 6301 F +44 20 3178 5717 F +852 2801 4071
infoUSA@radvision.com infoUK@radvision.com infoAPAC@radvision.com
Information contained in this document is subject to change without notice. This document is not part of a contract or license as may be expressly agreed. Radvision is a
registered trademark of Radvision, Ltd. All product and company names herein may be trademarks of their registered owners. All rights reserved © 2012 Radvision, Ltd

8. CASE STUDY
Ituran Saves Time and Money and
Improves Collaboration with Radvision
Video Conferencing Systems
About
About Ituran
Ituran Location and Control is a world leader in Location
Based Services (LBS), specializing in driver behavior
Customer: Ituran analysis, remote vehicle diagnostics, vehicle performance
and maintenance monitoring, fleet management and
Location: Israel (Azur), Brazil (Sao Paulo),
stolen vehicle recovery. Ituran is traded on NASDAQ
Argentina (Buenos Aires)
and the Tel Aviv Stock Exchange and is included in the
Industry: Vehicle Theft Prevention, Navigation TA-100 Index. Ituran has more than 1,000 employees
Systems, Fleet Management Systems worldwide and is a market leader in Brazil, Argentina, Israel
Product: SCOPIA XT1000 Room Systems and the United States. As of June 2011, the company
had 615,000 subscribers.
For more information, visit www.ituran.com/en
The Mission
Ituran is a multinational and globally dispersed company. Ituran team decided to implement video conferencing
In order to improve collaboration and productivity, the in three of its offices.
The Challenge
With two offices in South America, Ituran’s management was impacted. While face-to-face communications
team found that travel was becoming extensive. Travel remained important, the Ituran team needed to cut back
costs were increasing, but more importantly, travel on travel to improve the bottom line and to benefit its
became extremely time-consuming and productivity employees who were constantly on the go.
The Solution
Radvision and Naotech Communication Group, both technology with features and capabilities mandatory for
based in Tel Aviv, approached Ituran with an affordable, today’s room system deployments. The SCOPIA XT1000
standards-based video conferencing solution that would systems include dual full-band HD video and audio,
enable the company’s executives to meet with executives simultaneous high-resolution data-sharing, embedded
at the South American-based facilities without ever HD multi-party conferencing and Apple iPad Control,
stepping on an airplane. The Radvision solution includes all at a highly affordable price.
three SCOPIA XT1000 Series room systems.
The SCOPIA XT1000 Series video conferencing room
systems incorporate the latest state-of-the-art HD video

9. The Benefits
With the video systems in place, communication not the offices in Israel, Argentina and Brazil all on one call.
only remained constant but actually improved! Rather
From a cost standpoint, the video deployment paid for
than meeting face-to-face every few months, company
itself almost instantly due to reduced travel. Meetings
executives now meet at least once a week. Relationships
are more efficient because the cadence is now weekly,
and rapport with remote offices has improved, and
and there’s increased cooperation between offices thanks
the team has also seen productivity enhancements.
to the improved communications.
Additionally, they can host multi-party meetings linking
Looking Forward
As Ituran expands its presence worldwide, the company also intends to deploy Radvision video conferencing systems
at all of its offices.
“Our meetings with the offices in South America are not only more efficient, but we all have better working
relationships now thanks to the Radvision solution. Rather than travelling overseas intermittently, we are
now part of the workflow of our remote offices, and we have meetings that are far more personal than if
we relied on audio only. We are also more productive thanks to Radvision’s data-sharing platform. And
most importantly, we’re not only working better, we’re working smarter by using video conferencing.”
Yehuda Parnes,CIO, Ituran
“Ituran is impressively adopting latest and up to date technologies to optimize their enterprise communication
and collaboration needs. As a global company with entities in multiple regions of the world, adopting these
technologies is key to maintaining growth. Naotech Communication is very pleased to have implemented
and to support Ituran in the adoption of visual communication.”
Olivier Schiffmann, Managing Director, Naotech Communication
http://www.naotech.com/default-en.aspx
MKT-DI-ITURAN-0312-A
About Radvision
Radvision, an Avaya company, is a leading provider of video conferencing and telepresence technologies over IP and wireless networks. We offer end-to-end visual
communications that help businesses collaborate more efficiently. Together, Radvision and Avaya are propelling the unified communications evolution forward with
unique technologies that harness the power of video, voice, and data over any network. www.radvision.com
USA/Americas EMEA APAC
T +1 201 689 6300 T +44 20 3178 8685 T +852 3472 4388
F +1 201 689 6301 F +44 20 3178 5717 F +852 2801 4071
infoUSA@radvision.com infoUK@radvision.com infoAPAC@radvision.com
Information contained in this document is subject to change without notice. This document is not part of a contract or license as may be expressly agreed. Radvision is a
registered trademark of Radvision, Ltd. All product and company names herein may be trademarks of their registered owners. All rights reserved © 2012 Radvision, Ltd

10. CASE STUDY
RINA Boosts Staff Productivity and Cuts Expenses by
Implementing Radvision’s Video Conferencing Solution
About
About RINA S.p.A.
RINA S.p.A. is the operational company of Registro
Customer: RINA S.p.A Italiano Navale founded in 1861, one of the oldest ship
Country: Italy classification companies in the world. RINA S.p.A. and
its subsidiary companies operate mainly in the fields of
Industry: Maritime Services
ship classification, certification and advanced services
Product: Radvision’S Total SCOPIA to the maritime industry.
Conferencing Solution including
XT1000 Room and VC240 Desktop Headquartered in Genoa, RINA Group’s business
Systems, SCOPIA MCU with Recording, activities include certification, verification, control,
PathFinder Firewall Traversal, ISDN PRI assistance and consultancy services to economic and
Gateway, and iVIEW Management Suite institutional operators. The Group employs more than
1,600 people at over 110 branch offices worldwide, 40
of which are in Italy.
For more information, visit www.rina.org
The Mission
RINA was originally established by ship managers and order to maintain their competitive edge, however, the
owners to serve Italian maritime operators. Over the company realized that they needed a video conferencing
past 150 years, it has expanded to meet the needs solution to make communication easier and faster and
of a constantly evolving international economy. This reduce the costs associated with recurrent meetings
growth has hinged on many strategies, including effective between managers of different geographic areas.
communication among RINA’s global network of offices The solution would also enable employees at satellite
and subsidiaries with frequent training for staff worldwide. branches to remotely attend training sessions, thus
significantly decreasing the costs associated with trips
Like many successful international businesses, RINA was
to the company’s headquarters in Italy.
keeping meetings and training activities to a minimum
to save the time and money involved with travel. In
The Challenge
RINA’s main challenge was to find a video conferencing Furthermore, it would need to accommodate diverse IP
solution that was not only scalable and user-friendly, but and ISDN connections and have the ability to connect
also capable of interoperating with existing infrastructure. video endpoints from different vendors.

11. The Solution
RINA selected and deployed a complete Radvision SCOPIA of events; and to connect with users from the public
Conferencing Solution including room and desktop systems, PSTN through the centralized ISDN video gateway. The
multi-party conferencing with recording, firewall traversal, architecture also includes Radvision’s PathFinder Firewall
ISDN gateway capabilities and management software. Traversal, to easily connect H.323 endpoints outside the
Radvision’s platform provides RINA’s users with multi- RINA network while maintaining security.
party video conferencing while monitoring and centrally Due to the ease of use of the endpoints and centralized
maintaining the entire infrastructure, including the various infrastructure, RINA was able to connect 12 of its branches
endpoints. The system integrates capabilities to manage in Italy and abroad in the deployment’s start-up phase -
and maintain the video network; register and authenticate allowing for a collaboration experience never obtained
endpoints; share data; schedule video conferencing before.
sessions, web conferencing, live streaming and recording
The Benefits
RINA reports that its new Radvision system has boosted able to implement video conferencing on a massive
staff productivity and accelerated processes which scale. Centralizing the ISDN gateway has enabled the
have led to an overall increase in business. In addition, company to reduce the number of branches needing
travel costs have significantly decreased and existing dedicated ISDN lines, which has also contributed to
applications within the company are now being utilized considerable financial savings. ISDN connections are
more effectively. now used solely to maintain interoperability with ISDN
By adopting SCOPIA infrastructure, RINA has been connected endpoints of partners and suppliers.
Looking Forward
RINA plans to add a new MCU in order to support the
increase of video traffic over the network. Upon project
completion, the company expects to have a Radvision
SCOPIA video conferencing system in each and every
branch across Italy and the rest of the world.
MKT-1025A-EN 06/11
About Radvision
Radvision, an Avaya company, is a leading provider of video conferencing and telepresence technologies over IP and wireless networks. We offer end-to-end visual
communications that help businesses collaborate more efficiently. Together, Radvision and Avaya are propelling the unified communications evolution forward with
unique technologies that harness the power of video, voice, and data over any network. www.radvision.com
USA/Americas EMEA APAC
T +1 201 689 6300 T +44 20 3178 8685 T +852 3472 4388
F +1 201 689 6301 F +44 20 3178 5717 F +852 2801 4071
infoUSA@radvision.com infoUK@radvision.com infoAPAC@radvision.com
Information contained in this document is subject to change without notice. This document is not part of a contract or license as may be expressly agreed. Radvision is a
registered trademark of Radvision, Ltd. All product and company names herein may be trademarks of their registered owners. All rights reserved © 2012 Radvision, Ltd

12. CASE STUDY
South African Post Office Chooses Radvision to Expand
Its Video Network and Protect Its Existing Video
Endpoint Investments
About
Customer: South African Post Office About South African Post Office (SAPO)
Country: South Africa SAPO is the national postal service of South Africa and
Industry: Postal Services is owned by the South African government. It employs
Product: Radvision’S SCOPIA Conferencing over 17,000 people and operates more than 2,400
Solution including XT1000 Room Systems, postal outlets throughout the country.
SCOPIA Desktop, SCOPIA Elite 5000 Series
MCU with Recording, PathFinder Firewall
Traversal, ISDN Gateway, and SCOPIA
iVIEW Management Suite
The Mission
The South African Post Office aims to be recognized technology and innovation. As part of its efforts to
as one of the world’s leading providers of postal and achieve these goals, SAPO embraces new technologies
related services. SAPO’s mission is to enable the nation to streamline operations and improve efficiencies. Video
of South Africa to efficiently connect with the world by conferencing is one of the many technologies SAPO has
distributing information, goods, financial and government been leveraging to deliver these results.
services; leveraging its broad reach and embracing change,
The Challenge
In 2010, SAPO relocated its National Control Centre into video conferencing, which consisted of endpoints from
a new building with no existing network infrastructure. a handful of vendors, in both its head control centre and
Although the move would prove beneficial in the long remote offices for some time. Gaybba wanted to expand
term, the team had very limited budget to work with when the network and make sure he had the correct resource
implementing new technologies. allocation to support visual communications (VC) – but
budget was tight and the project was in jeopardy – they
Solly Gaybba, head of the National Control Centre
needed a cost-effective, reliable solution or the entire VC
wanted to deploy and future-proof the newest IT
system would be scrapped.
offerings but also needed to protect SAPO’s investments
in existing technologies. SAPO had been using legacy

13. The Solution
SAPO teamed with F.R.O.G Audio Visual to evaluate SCOPIA XT1000 conference room systems as well as
its options. Together with Inala, a distributor based in legacy Polycom, Sony, and Tandberg endpoints. The
Centurion, South Africa, F.R.O.G. Audio Visual offered an system integrates capabilities to manage the video
end-to-end, standards-based Radvision solution that would network; register and authenticate endpoints; share data;
protect the existing investments SAPO had made in VC. schedule video conferencing sessions, web conferencing,
SAPO employees access room-based systems in both the live streaming and recording of events; and to connect with
head control centre’s auditorium as well as two of its board users from the public PSTN through the centralized ISDN
rooms. The SAPO team uses these systems for weekly calls, video gateway. The architecture also includes Radvision’s
administration, training and talent recruitment. PathFinder Firewall Traversal, to easily connect H.323
Radvision’s platform provides SAPO users with multi- endpoints outside the SAPO network while maintaining
party video conferencing while monitoring and centrally security.
maintaining the entire infrastructure, including the new
The Benefits
The Radvision solution has given SAPO executives the they did not have until deploying the Radvision SCOPIA
ability to easily connect to video meetings using either Elite 5000 Series MCU.
SCOPIA Desktop or any of SAPO’s room systems. The migration from the legacy system to the new video
Additionally, meetings are recorded for viewing at a later network has been seamless and the price was unmatched
date for anyone who may have missed an important call. by any of Radvision’s competitors. Additionally, the high
One of the key departments, human resources, found definition, high quality audio, video and data sharing
the system very easy to use for interviewing and remote capabilities offer a superior price-performance ratio. Since
training in addition to hosting weekly management implementing Radvision, SAPO has been able to triple
meetings. the number of video ports it supports and also connect
SAPO is also able to connect its legacy video endpoints and the legacy equipment with the latest video technologies.
remote offices to multi-party conference calls, a capability
Looking Forward
In the future, SAPO plans to integrate its video network to expand the network with additional endpoints and
with its Cisco Unified Communications deployment as infrastructure and would also like to replace their legacy
well as its Microsoft directory services. Gaybba also hopes units with all Radvision endpoints.
“The Radvision solution provides us with the latest innovative technology to meet both our current and future
requirements as well as unmatched interoperability with video systems from earlier generations and multiple
vendors. The solution exceeded our requirements for protecting our investments and also met our strict budgetary
requirements - something competing vendors were unable to do.”
Solly Gaybba, Head of the National Control Centre, South African Post Office
“The Radvision system for SAPO integrated seamlessly into our turnkey AV and VC solution, providing a reliable
infrastructure that allows them to converge audio, video and data. They are able to share resources and interact
with each other over various communication transport media, which really exceeded their requirements.”
Adre Joubert, Director, F.R.O.G. Audio Visual (Pty) Ltd
MKT-1028A-EN 02/12
About Radvision
Radvision, an Avaya company, is a leading provider of video conferencing and telepresence technologies over IP and wireless networks. We offer end-to-end visual
communications that help businesses collaborate more efficiently. Together, Radvision and Avaya are propelling the unified communications evolution forward with
unique technologies that harness the power of video, voice, and data over any network. www.radvision.com
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Information contained in this document is subject to change without notice. This document is not part of a contract or license as may be expressly agreed. Radvision is a
registered trademark of Radvision, Ltd. All product and company names herein may be trademarks of their registered owners. All rights reserved © 2012 Radvision, Ltd