Find out more about past participants...where are they aligned under the corporate umbrella, what their structure is, how many employees they pay, and much more!

1. 2009 Payroll Performance Study Demographics
Presented by:
Felicia Cheek
Senior Business Advisor
Global Payroll Advisory Program Practice Leader
The Hackett Group
May, 2010

2. Statement of Confidentiality and Usage Restrictions
This document contains trade secrets and other information that are company sensitive, proprietary, and confidential, the disclosure of which would
provide a competitive advantage to others. As a result, the reproduction, copying, or redistribution of this document or the contents contained herein,
in whole or in part, for any purpose is strictly prohibited without the prior written consent of The Hackett Group.
Copyright © 2009 The Hackett Group, World-Class Defined. All rights reserved.
Page 2
Payroll Advisory Program
© 2009 The Hackett Group. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.

3. Over the last 3 years, Hackett has had a little under 500
companies participate in the payroll performance study…
2009 Payroll Performance Study Participants
Page 3
Payroll Advisory Program
© 2009 The Hackett Group. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.

4. What Prior Participants Are Saying…
“Participation in the Hackett Group’s Payroll Performance Study is a must do deliverable for
anyone who has responsibility for leading and managing Payroll. Results from this study has
helped me develop strategic roadmaps for process improvements and enabled me to identify
meaningful metrics that I’ve utilized to make informed value-added decisions involving time,
money, and resources.” Martin Armstrong, CPP, MBA Sr. Director Payroll Shared Services
“Thanks to the performance study, I was able to provide staffing level detail to support a staff
of 11.7 FTEs (current staff is 6!). Thanks for providing this information and for your
continued support of the payroll industry!” Stuart C Evans, CPP, Manager, Payroll Services
"The study administered by Hackett and APA provided useful data and insight into today's payroll
process and best Practices. We're leveraging this information as we continue to strengthen our
global payroll program today and plan for the future." Roy Potvin, Sr. Manager of Global
Payroll EMC Corporation
“Starbucks decided to participate in the performance study because we wanted to be top
performers in payroll. When we presented a proposal based on the results to HR Senior
Management, they immediately accepted it. To date, we have increased our direct deposit
participation by 12% and have benefited from many more of the process improvements we
have put in place as a result of the study.” Brent Gow, CPP, Director Global Payroll Consulting
and Compliance, Starbucks Coffee Company
“The Payroll Performance Study has provided us additional insight on the performance of our
payroll organization and how it compares to other companies. We especially like the personal
presentation and individual recommendations.” Dennis Danilewicz, CPP, Director of Payroll,
NYU Medical Center
Page 4
Payroll Advisory Program
© 2009 The Hackett Group. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.

5. Participants represented different ranges of employee
Populations and represented different industries…
Employees Industry
Healthcare Equipment & Services 22%
Commercial Services & Supplies 11%
10% 12%
Diversified Financial 9%
8% Media 9%
Consumer Services 9%
15%
Energy 9%
Retailing 7%
16% Pharmaceuticals & Biotechnology 4%
Food Beverage & Tobacco 4%
11% Transportation 4%
Materials 4%
Household & Personal Products 2%
27%
<1500 1501-5000 5001-10000 10001-25000 Automobile & Components 2%
25001-50000 50001-100000 >100000 Commercial Goods 2%
Capital Goods 2%
Page 5
Payroll Advisory Program
© 2009 The Hackett Group. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.

6. Corporate alignment and payroll structure also varied
from company to company…
Corporate Alignment Payroll Structure
3% 1%1%
4%
11%
28%
54%
58%
30%
10%
Finance Human Resources Separate Shared Services
Dual Reporting Treasury Other Centralized Decentralized Shared Services Outsource
Page 6
Payroll Advisory Program
© 2009 The Hackett Group. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.

7. The primary pay cycle for most participants was bi-weekly, and most
companies continue to pay in arrears and current based on employee
type… Primary Pay Cycle Payment Methods
10% 13% 16%
25%
13% 9%
15% 34% 49%
78%
41%
36%
63%
Hourly Salaried - Non Salaried - Exempt
Exempt
Weekly Bi-Weekly Semi-Monthly Monthly
Arrears Current Both
Page 7
Payroll Advisory Program
© 2009 The Hackett Group. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.

8. 79% of our participants processed payroll in house and
41% use the Oracle PeopleSoft system…
Payroll Processing System Sourcing Solution
2%
9%
13% 6%
2%
1%
12%
10%
15%
1%
8%
41%
79%
ADP - in-house ADP - outsourced Custom developed system
J.D. Edwards Lawson Local/regional payroll system In-House Out-Source Co-Source
Oracle PeopleSoft SAP
Other
Page 8
Payroll Advisory Program
© 2009 The Hackett Group. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.

9. Executive Summary
 Overview of the 2009 APA/Hackett Group Payroll Performance Study
– 100% of Top Performers partner with Human Resources, regardless of their corporate alignment, to streamline
the end to end payroll process. This means working together during the on-boarding process to encourage
direct deposit and pay cards and electronic distribution of pay slips.
– The average tenure of payroll resources working for Top Performing payroll organizations is more than 10 years.
With this in mind, talent development and succession planning should play a major role in the future vision of
payroll organizations.
– The paperless payment distribution rate, which measures direct deposit, pay card utilization and electronic
distribution of pay slips has increased from 81% in 2008 to 90% in 2009. In addition, it is 17% higher than that of
the peer group. Most of the increase is due to the implementation of electronic distribution of pay slips
– For Top Performing payroll organizations 58% of their employees enter and/or modify personal data via
employee self service, up from 43% in 2008. This is another area in which payroll and Human Resources are
working together to create policies and procedures to encourage specific behavior.
– Shared Services is the wave of the future, although more payroll organizations are part of a corporate/centralized
environment over the next 2 years more payroll organizations will be part of a shared services organization.
Page 9
Payroll Advisory Program
© 2009 The Hackett Group. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.

10. REGISTRATION IS NOW
OPEN!
To Find Out More:
http://www.thehackettgroup.com/studies/apa2010
Page 10
Payroll Advisory Program
© 2009 The Hackett Group. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.

11. Contact Information
The Hackett Group
World Headquarters
Suite N500
1117 Perimeter Center West
Atlanta, GA 30338
Phone: +1 770 225 3600
Aldermary House
10-15 Queen Street
London EC4N 1ST
Phone: +44 207 003 8150
Felicia Cheek
Rathausplatz 12-14 Senior Business Advisor
65760 Eschborn/Frankfurt A.M.
Germany Global Payroll Advisory Program Practice Leader
Phone: +49 6196 77726 0 Phone: + 1 770.225.7320 (office)
Phone: +1 770.703.7470 (remote office)
18 rue La Boetie Mobile: +1 404.218.8666 (cell)
Paris 75008 France
Phone: +33 1 53 43 0400 fcheek@thehackettgroup.com
Strawinskylaan 3051G, 1077 ZX
Amsterdam, The Netherlands www.thehackettgroup.com
Phone: +31 20 301 2210
+1 866 442 2538
Page 11
Payroll Advisory Program
© 2009 The Hackett Group. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.