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Operating model v.draft
Operating model v.draft
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Part of the Festival Design DNA project from the Edinburgh Festivals Innovation Lab. See design.festivalslab.com for full context & details
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Operating model v.draft
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Part of the Festival Design DNA project from the Edinburgh Festivals Innovation Lab. See design.festivalslab.com for full context & details
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Stealit presentation from #chs11
Stealit presentation from #chs11
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Steal It!
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festivalslab Project Showreel v1
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tisdt_customer journey canvas This is service design thinking in Polish
tisdt_customer journey canvas (Makieta sciezki klienta)
tisdt_customer journey canvas (Makieta sciezki klienta)
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Techniki badania doświadczeń Klientów, budowania map ich emocji.
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Customer journey map - workshop poster
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Visual tools to design
Visual tools to design
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Designing complex services involving a large number of actors and many different channels (like healthcare services) can benefit from the use of visual frameworks to help drive and accelerate design processes. The Backpack Plus project (frog + UNICEF) is a tangible example of how a visual framework can help designing a comprehensive systemic solution, and evolve across the different stages of the design process. Information Design Matters, London 2014
Visual Frameworks to Drive Innovation Processes
Visual Frameworks to Drive Innovation Processes
Roberta Tassi
Dlaczego konsumenci są jak koty? Dowiedz się więcej na temat Customer Journey i mapy podróży klienta.
Customer Journey. Dlaczego warto mapować?
Customer Journey. Dlaczego warto mapować?
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Sample service blueprints
Sample service blueprints
Trọng Nhân
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fishbone diagram
fishbone diagram
Ashish Barapatre
As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly important to find ways to gain insight about customers’ interactions with your service. Experience maps offer a framework for mapping human experiences across multiple situations and interactions, helping to ensure that every occasion where your organization touches or connects with a person’s life is appropriate, relevant, meaningful, and endearing. In this presentation I talk about orchestrating touchpoints and their channels through experience maps. I review an experience mapping framework that includes key components and how they’re used for designing for a multi-touchpoint experience. The presentation discusses the activities that feed the map so that it tells a tangible story, the key elements make up a useful and actionable map, and how to then define the characteristics of your mapped touchpoints. Experience maps are intended to be catalysts, not conclusions.
Midwest UX '12: Mapping the Experience
Midwest UX '12: Mapping the Experience
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The guide to round 3 of the Edinburgh Festivals ProjectLab funding. Please note: for member Festivals only.
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Festival DNA - workshop poster
Festival DNA - workshop poster
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tisdt_customer journey canvas This is service design thinking in Polish
tisdt_customer journey canvas (Makieta sciezki klienta)
tisdt_customer journey canvas (Makieta sciezki klienta)
Marcin Chłodnicki
Techniki badania doświadczeń Klientów, budowania map ich emocji.
Customer Experience
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Customer journey map - workshop poster
Customer journey map - workshop poster
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Customer Journey, czyli mapowanie podróży klienta
Customer Journey_infografika
Customer Journey_infografika
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La rappresentazione visiva come strumento per progettare esperienze - IA Summit 2013 (Bologna)
Visual tools to design
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Roberta Tassi
The role of visual representation in innovation processes
Visual tools to design
Visual tools to design
Roberta Tassi
Designing complex services involving a large number of actors and many different channels (like healthcare services) can benefit from the use of visual frameworks to help drive and accelerate design processes. The Backpack Plus project (frog + UNICEF) is a tangible example of how a visual framework can help designing a comprehensive systemic solution, and evolve across the different stages of the design process. Information Design Matters, London 2014
Visual Frameworks to Drive Innovation Processes
Visual Frameworks to Drive Innovation Processes
Roberta Tassi
Dlaczego konsumenci są jak koty? Dowiedz się więcej na temat Customer Journey i mapy podróży klienta.
Customer Journey. Dlaczego warto mapować?
Customer Journey. Dlaczego warto mapować?
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A manifesto (of sorts) of the thinking behind the work of the Edinburgh Festivals Innovation Lab so far and the lessons we're learning
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How to create your own innovation lab v1
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Sample service blueprints
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fishbone diagram
fishbone diagram
Ashish Barapatre
As services become more interconnected across channels and devices—and more importantly across time and space—it’s becoming increasingly important to find ways to gain insight about customers’ interactions with your service. Experience maps offer a framework for mapping human experiences across multiple situations and interactions, helping to ensure that every occasion where your organization touches or connects with a person’s life is appropriate, relevant, meaningful, and endearing. In this presentation I talk about orchestrating touchpoints and their channels through experience maps. I review an experience mapping framework that includes key components and how they’re used for designing for a multi-touchpoint experience. The presentation discusses the activities that feed the map so that it tells a tangible story, the key elements make up a useful and actionable map, and how to then define the characteristics of your mapped touchpoints. Experience maps are intended to be catalysts, not conclusions.
Midwest UX '12: Mapping the Experience
Midwest UX '12: Mapping the Experience
Chris Risdon
Destacado
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tisdt_customer journey canvas (Makieta sciezki klienta)
tisdt_customer journey canvas (Makieta sciezki klienta)
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Customer journey map - workshop poster
Customer journey map - workshop poster
Customer Journey_infografika
Customer Journey_infografika
Visual tools to design
Visual tools to design
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Visual Frameworks to Drive Innovation Processes
Visual Frameworks to Drive Innovation Processes
Customer Journey. Dlaczego warto mapować?
Customer Journey. Dlaczego warto mapować?
How to create your own innovation lab v1
How to create your own innovation lab v1
Sample service blueprints
Sample service blueprints
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Midwest UX '12: Mapping the Experience
Midwest UX '12: Mapping the Experience
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The guide to round 3 of the Edinburgh Festivals ProjectLab funding. Please note: for member Festivals only.
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Project lab ideation guide version 3.0
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Edinburgh festivals accessibility digital project brief v1
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Festival DNA - workshop poster
Festival DNA - workshop poster
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Festival customers - workshop poster
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Festival relationships - workshop poster
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Festival touchpoints - workshop poster
Festival touchpoints - workshop poster
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Festivals Design DNA Wheel
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Part of the Festival Design DNA project from the Edinburgh Festivals Innovation Lab. See design.festivalslab.com for full context & details
Full Toolset
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Part of the Festival Design DNA project from the Edinburgh Festivals Innovation Lab. See design.festivalslab.com for full context & details
Discovering Old & New Customers
Discovering Old & New Customers
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Part of the Festival Design DNA project from the Edinburgh Festivals Innovation Lab. See design.festivalslab.com for full context & details
Connecting Festivals To Offer More
Connecting Festivals To Offer More
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Part of the Festival Design DNA project from the Edinburgh Festivals Innovation Lab. See design.festivalslab.com for full context & details
Got A Good Idea? Lets Make It Great!
Got A Good Idea? Lets Make It Great!
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Part of the Festival Design DNA project from the Edinburgh Festivals Innovation Lab. See design.festivalslab.com for full context & details
Understand Your Festival
Understand Your Festival
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Part of the Festival Design DNA project from the Edinburgh Festivals Innovation Lab. See design.festivalslab.com for full context & details
Test Drive Festival Design DNA
Test Drive Festival Design DNA
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Deliver
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Part of the Festival Design DNA project from the Edinburgh Festivals Innovation Lab. See design.festivalslab.com for full context & details
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Project lab ideation guide version 3.0
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Edinburgh festivals accessibility digital project brief v1
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Festivals-only
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Festival DNA - workshop poster
Festival DNA - workshop poster
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Festival customers - workshop poster
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Festival relationships - workshop poster
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Festival touchpoints - workshop poster
Festivals Design DNA Wheel
Festivals Design DNA Wheel
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Full Toolset
Discovering Old & New Customers
Discovering Old & New Customers
Connecting Festivals To Offer More
Connecting Festivals To Offer More
Got A Good Idea? Lets Make It Great!
Got A Good Idea? Lets Make It Great!
Understand Your Festival
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Test Drive Festival Design DNA
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Deliver
Deliver
Develop
Develop
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