A closer look at uniting with remote users
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My part of this panel presentation for the ACRL Conference March/April 2011
![-> Methods to Unite with Remote Users @UNCG libraries Beth Filar Williams Coordinator of Library Services for Distance Learning University of North Carolina, Greensboro efwilli3@uncg.edu @filarwilliams -> Assessment: Another way to Unite with Remote Users Angela Whitehurst Head of Reference J.Y Joyner Library East Carolina University -> Revelations of an off-campus user group Lizah Ismail Coordinator of Public Services and Assistant Professor Marywood University Library [email_address]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
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A closer look at uniting with remote users
- 1. A Closer Look at Uniting with Remote Users Going the Distance:
- 2. -> Methods to Unite with Remote Users @UNCG libraries Beth Filar Williams Coordinator of Library Services for Distance Learning University of North Carolina, Greensboro efwilli3@uncg.edu @filarwilliams -> Assessment: Another way to Unite with Remote Users Angela Whitehurst Head of Reference J.Y Joyner Library East Carolina University -> Revelations of an off-campus user group Lizah Ismail Coordinator of Public Services and Assistant Professor Marywood University Library [email_address]
- 3. Methods to Unite with Remote Users @UNCG libraries beth filar williams distance ed librarian university of north carolina, greensboro efwilli3@uncg.edu @filarwilliams
- 5. background/history networking marketing planning relationship building collaboration tools
- 12. planning & marketing http://www.flickr.com/photos/10934572@N00/3300238326/
Notas del editor
- Define …
- My outline
- intro of my situation. general overview of my envrio scan. campus. library. existing. so.. what methods did I use to reach students?
- Networking is key!!!
- Talking w/ librarians to find out what’s happening or needed – I sat down w/ each librarian when I first got there to talk about reaching online/distance students so far. Not just ref/liaisons but access services, ILL, ereserves. Determine procedures and policies – or lack of! Gather data - I find methods to get registrar’s data, sorted by majors and add library liaisons. Then I sat, w/ or emailed, each librarian his/her area, to show them what classes were online, distance or hybrid w/ other data about the class including instructor info. I offered them suggestions to reach de students such as emailing instructor (remaindering them of the numerous online resources and services we do have!), offering virtual hours, embedding in BB, offering to teach (co-teach an online class) etc. Also liaison are great way to market ideas, events, suggestions to their discipline’s faculty and students! Find those few very interested and make them your advocate for others. Collaborate with them!
- Be on committees – esp interdisciplinary (like MERGE), get to know people around campus and have them know you! Meet up w/ key stakeholders/academic coordinators – set times to meet them for chat, coffee, lunch. Sometimes you learn the most this way and build relationahips Attend meetings and events - both fun and informative – to network, learn
- Do lit searches - what are others doing? learn from what has been done – follow up with them personally! Reach out to others doing your job elsewhere – my de online group, visiting other libraries, NCLITe local group Conferences/webinars to learn – can be virtual! My ACRL ULS committee offer Post ACRL webinar summarizing ACRL (april 12)
- Through your networking you relationship building --> w/ stakeholders and – includes faculty & students & beyond! This doesnt happen overnight, it takes time. Build a personal connection w those at a distance. need to build personal connection for trust from students & know there is “real person” there for them. Attend distance events when possible (or virtually stream) - Town hall events, online workshops catered to online students, participating in other activities. Proactive outreach to gett to know stakeholders (like me w/ Beth M in Charlotte) LISTEN – wherever you are (in person and virtually), listen is so key to understand the needs, know what to ask, to just be there as a person who cares!
- re-evaluate your plan year, set specific measurable reachable goals, evaluate whats works/didnt, try again, tweak, seek input from others (usabilty studies); Examples: Do you have an outreach person in the library? Someone who is good at marketing or coming up w/ key text? (Kimberly) Even outside the library. (promoting on BB thru Rob) Find out what the students want/need or is misisng - like Lizab and Angela discussed. We also did a survey last spring w/ focus groups to gain some insight
- Image of cairn = collaborate to build tools and resources you need
- BB portal build before I came but being worked on while I am here. Being in IT dept I connect easily with my coworkers but also work with Ref/instruction folks, and connect more w/ students. So I laise between these groups, letter techy folks understand the needs, and often review what they have done - esp help/documentation - to make sure its clear for ref/instrution folks & students.
- online workshops to reach DE students, collaborate often on these workshops, ace scholars, meetings, etc
- Research guides (libguides last fall) which we all work all, sometimes done collaboratively … but also note the Not Finding It widget….
- Build a tutorial database app (still in beta). They buildt an admin site for me to use. Add tutorial, w/ description, and some code to dynamicly display the tutorial… and determine the urls where the tutorial should appear. I make sure the tutorial and URLS are our site index already w/ tags. Eventually have star ratings system so users can rate the tutorials and pages. (bottom is “ask us” – that pops up our chat page. Richard’s Techy Steps: 1. Check for a tutorial. If the tutorial exists, display it and give the user the ability to rate the tutorial. 2. If there's a link to a "long form" tutorial (text heavy, video, etc.) link to that. 3. Search the site index. Find the current page. Return the top X number of other pages relevant to the current page and link to any others. This can be achieved by weighting results based on a number of factors, most of which we're already recording: a. keywords/tags. Return all pages that have the tag/keyword "borrowing" Pages with multiple shared keywords would have more weight b. Access logs. Pages with shared keywords could also be weighted by # hits c. Weight by newly-added star ratings in Site Index (doubtful this would be used much if at all, but another option), with a 1-2 negatively affecting weighting, a 3 not at all, and a 4-5 affecting positively. # of total ratings should play into this as well. d. Record which (if any) links a person clicks on in the widget. If people keep clicking on the same 1-2 links, weight those more. Also, this could tell us where problems with the current page are. If on the "Borrowing" page people keep clicking to links for Book Fines in the widget, maybe that's somethign we need to look at in the current page
- Tutorials: Started w/ mainly me creating these, then the Instructional tech team I chair started planning and evaluating to decide what to create and then got camtesia so we all could create some; now others are beginning create some. We reuse others too… like these great ones from NCSU. NCLITe group – talking about creating tutorials collaboratively, maybe just scripts? Or pieces? As a group last academic year collaboration to creat Path tutorial….EXPLAIN
- Way coolness