SlideShare una empresa de Scribd logo
1 de 99
Descargar para leer sin conexión
DIRECTV Investor Meeting
February 22, 2006
New York City
Cautionary Statement
This presentation may include or incorporate by reference certain statements that we believe are, or
may be considered to be, “forward-looking statements” within the meaning of various provisions of the
Securities Act of 1933 and of the Securities Exchange Act of 1934. These forward-looking statements
generally can be identified by use of statements that include phrases such as “believe,” “expect,”
“estimate,” “anticipate,” “intend,” “plan,” “foresee,” “project” or other similar words or phrases. Similarly,
statements that describe our objectives, plans or goals also are forward-looking statements. All of
these forward-looking statements are subject to certain risks and uncertainties that could cause actual
results to differ materially from historical results or from those expressed or implied by the relevant
forward-looking statement. Such risks and uncertainties include, but are not limited to: economic
conditions; product demand and market acceptance; ability to simplify aspects of our business model;
improve customer service; create new and desirable programming content and interactive features;
achieve anticipated economies of scale; government action; local political or economic developments
in or affecting countries where we have operations, including political, economic and social
uncertainties in many Latin American countries in which DTVLA operates; foreign currency exchange
rates; competition; the outcome of legal proceedings; ability to achieve cost reductions; ability to renew
programming contracts under favorable terms; technological risk; limitations on access to distribution
channels; the success and timeliness of satellite launches; in-orbit performance of satellites, including
technical anomalies; loss of uninsured satellites; theft of satellite programming signals; and our ability
to access capital to maintain our financial flexibility; and we may face other risks described from time
to time in periodic reports filed by us with the SEC.
Non-GAAP Financials
This presentation includes financial measures that are not determined in accordance with accounting
principles generally accepted in the United States of America, or GAAP, specifically, Operating Profit
before Depreciation and Amortization, Free Cash Flow, Pre-SAC margin and Cash Flow before
Interest and Taxes. These financial measures should be used in conjunction with other GAAP financial
measures and are not presented as an alternative measure of operating results, as determined in
accordance with GAAP. DIRECTV management uses these measures to evaluate the profitability of
DIRECTV U.S.’ subscriber base for the purpose of allocating resources to discretionary activities such
as adding new subscribers, upgrading and retaining existing subscribers and for capital
expenditures. A reconciliation of these measures to the nearest GAAP measure is posted on our
website.
Agenda
 Opening Remarks          Chase Carey
                          President and CEO

 Financial Overview       Michael Palkovic
                          Chief Financial Officer

 Technology Strategy      Romulo Pontual
                          Chief Technology Officer

 Programming and Content David Hill
                          President of DIRECTV Entertainment
                          Eric Shanks
                          Executive Vice President of DIRECTV Entertainment

 Sales and Service        John Suranyi
                          President of DIRECTV Sales and Service

 Closing                  Chase Carey
                          President and CEO
Mike Palkovic
Chief Financial Officer
Agenda
• Infrastructure
  – Satellites and ground
  – Channel capacity
  – Customer service network
• 2005 financial results
• Key operating metrics
Planned 2007 Satellite Fleet
2007 Satellite Fleet
2007 Satellite Fleet Capacity
       Total Channel Capacity (YE 2007)
   Standard Definition         ~1,550 (mostly Ku-Band)
   High Definition             ~1,650 (mostly Ka-Band)

    Total Channels              3,200

    Local Channels               ~2,650
    National Channels             ~550

         • 11 DIRECTV-owned satellites each with an
           average life of over 10 years

         • Significant backup capacity
Nationwide Service Infrastructure
     Call Center Network   Home Services Provider (HSP)
Highlights                 Highlights
(YE 2005)                  (YE 2005)


                            • 11 companies
3 DIRECTV Centers
4,200 employees             • 14,150 technicians
19 Outsourced Centers       • 8M work orders
(15 Domestic)
                            • 85% of total DIRECTV volume
10,500 employees
                            • 5-6 days to activation
22 Total Call Centers
14,700 employees
DIRECTV U.S. Subscribers
       15M+ Subscribers and Growing

 Subscriber Highlights
  • 2.5M Digital Video Recorders (DVR)
  • 1M High Definition (HD)
  • 1M Telco
  • 1M International
  • >5M have broadband
DIRECTV U.S. Subscribers
             Geographic Composition
                        U.S. Population   DIRECTV
                                          (YE 2005)
                             40%            36%
 A County
 B County                    30%            26%

                             70%            62%
  Subtotal
                             15%            16%
 C County
                             15%            22%
 D County
                             30%            38%
  Subtotal
                             100%          100%
 TOTAL
Attractive Subscriber Base
                                 Key Characteristics
            Population by
            Income Level
                                 • Married male
                                 • 35-55 years old
      28%               32%
                                 • Wealthy
                                 • College and/or graduate
                                   school
                                 • Homeowner




 U.S. Population       DIRECTV

         <60K/yr    >60K/yr
2005 Highlights
• Strong revenue, earnings and subscriber growth
• Built-out critical infrastructure
  – Introduced DIRECTV Plus®, HD (mpeg-4) receivers
  – Launched 3 satellites
  – HD broadcast centers and backhaul
• Enhanced content services
  – Increased local channel coverage
     • 12 standard definition markets including Hawaii and Alaska
     • 12 high definition markets
  – Launched DIRECTV interactive platform
  – Significantly expanded international programming
DIRECTV U.S.
2005 Financial Results
                                       2004      2005
  Customers

      Gross Additions                  4.2M      4.2M
      Monthly Churn %                 1.59%     1.70%
      Net Additions                    1.7M      1.2M
      Cumulative, Year-end            13.9M      15.1M
  Financial
      Revenue                          $9.8B    $12.2B
      Operating Profit Before D & A   $583M     $1,500M
      Capital Expenditures            $672M     $747M
      Free Cash Flow                  $(247)M   $536M
Adding High-Value Subscribers
                  DIRECTV Gross Subscriber Additions

                             2004                      2005
                     Gross                    Gross
                                % of Total                % of Total
                                              Adds
                     Adds

                     290K           7%        450K            11%
 DVRs

                      80K           2%        150K            4%
 HD & HD-DVRs

                     190K           5%        670K            16%
 Telco

 Total Platform
                     4.2M                      4.2M
 Gross Adds
DIRECTV U.S. ARPU
                     2004     2005        Key 2005 Metrics

                                       • 1.3 Premium movies/sub
 Packages/Premiums
                     $52.10   $53.00
 /Sports                                    – 55% of subs take at
                                              least 1 Premium
                      4.80     5.90    • 2.6 boxes/new customer
 Mirroring Fees

                      2.70     2.50    • 33% PPV rate
 Pay-Per-View

                      1.10     1.30    • Fast growing/high margin
 Ad Sales

                      0.30     0.90    • DVR/HD growth
 Advanced Products
                                       • Commercial, late fees,
                      5.95     6.01
 Other
                                         etc.
 Total ARPU          $66.95   $69.61
DIRECTV U.S. Churn
(2004-2005)


 2.00%                                         Total

 1.50%
                                             Voluntary
 1.00%

 0.50%                                       Involuntary

 0.00%
     Jan Mar May Jul Sep Nov Jan Mar May Jul Sep Nov
               2004                  2005
Improving Subscriber Quality
 (Residential Subscribers)

                                                   18%    High Risk
                 36%    39%    30%          24%




                 64%    61%    70%          76%    82%    Low Risk




                 Q4      Q1    Q2           Q3     Q4
                 2004                2005
# of High Risk   380K   430K   280K         250K   170K
Gross Adds
# of Low Risk    680K   660K   640K         790K   740K
Gross Adds
Subscriber Acquisitions Costs (SAC)
                         2004   2005

     Hardware            $273   $272

     Installation        173    167

     Dealer Commission   154    153

     Marketing            43     50

  TOTAL                  $643   $642
Upgrade and Retention
                                  2004     2005

     Basic Boxes/Local Upgrades   $440M    $420M

     DVR/HD/HD-DVR                 320      360

     Movers                        140      210

     Other Marketing               95       115

 TOTAL                            $990 M   $1.1 B

 Takers (# of transactions)        4M       5M

 Equipment Revenues               $200M    $230M
Pre-SAC Margin
 Cost as a % of                                  Variance
                          2004    2005
 Revenue                                       Explanations
                                          • 7% programming cost
                          38.1%   38.6%     increase partially offset
  Programming
                                            by ARPU growth
                          3.0%    2.7%
 Other Costs
   Total Programming/
                          41.1%   41.3%
   Other Costs
                          7.6%    7.7%    • Hurricanes
 Subscriber services
                                          • Improved scale partially
                          8.1%    7.8%      offset by higher bad
 G&A/Broadcast Ops
                                            debt expense
                          10.2%   9.1%    • See prior charts
 Upgrade & Retention
   Total Cost as a % of
                          66.9%   65.8%
   Revenue
 Pre-SAC Margin           33.1%   34.2%
Strong Balance Sheet
• $1B net cash position as of YE 2005:
    Cash and Cash Equiv.   $4.4B
    Total Debt              3.4B
    Net Cash               $1.0B

• Expect significant cash flow growth
• Comfortable with current credit rating
  – Have significant borrowing capacity
Lease Program Summary
• Only set-top boxes are capitalized
  – For new and existing customers
  – 3-year depreciable life
  – Install costs, dishes, commissions are expensed
• Lease fee is comparable to mirroring fee
• Most other policies remain the same:
  –   1 and 2 year commitments
  –   DVR and HD programming fees
  –   Stricter credit policy
  –   Upfront payments for high-risk customers
Summary
    DIRECTV is poised for profitable growth
          and increasing cash flow

• Leading digital multichannel TV service provider
   – 100% digital platform
   – Unique and exclusive programming
   – New products/services expected to further differentiate

• Strong revenue, OPBD&A, and subscriber growth
   – Increasing margins due to cost controls and operating leverage

• Strong balance sheet with substantial liquidity
Rômulo Pontual
Chief Technology Officer
Technology Roadmap

•   Consumer premises equipment
•   Advanced products
•   Efficiency improvements
•   Widening the scope of services
Set-Top Box Cost Reduction
  $700

  $600
                                                     HD DVR
  $500
  $400
                                    HD Basic
  $300
                      SD DVR
  $200

  $100
           SD Basic
    $0
         1H 04   2H 04   1H 05   2H 05   1H 06   2H 06   1H 07   2H 07
Same User Experience Across All Products


Basic                                DVR




                                HD DVR (‘06)
HD
Interactive Platform Across All Products
Whole-Home DVR Functionality
                           HDTV
                           Media
                           Center
Second-Generation Ka-Ku Antenna




                      • Weight reduction
                      • Cost reduction
                      • Size reduction
Technology Roadmap

•   Consumer premises equipment
•   Advanced products
•   Efficiency improvements
•   Widening the scope of services
HD National Channels (projected capacity)
          180
          160
          140                                                              DIRECTV
          120
          100
           80                                                                   D11
                                                 EchoStar (est.*)
                                                                               Launch
           60
           40
                                           Cable MSOs (est.*)
           20
             0
                 YE 05            1H 06            2H 06      D10 1H 07              2H 07
                                                             Launch

*DIRECTV projections, based on 12/05 NCTA data and 01/06 EchoStar announcements.
% of HH with Local HD (projected capacity)

           100             Cable MSOs (est.*)

            80
                                             DIRECTV
            60
                                                               EchoStar (est.*)
            40

            20

             0
                     YE 05         1H 06         2H 06          1H 07         2H 07



*DIRECTV projections, based on 12/05 NCTA data and 01/06 EchoStar announcements.
Home Theater Segment
VOD Download Service


      popular content
       100’s of hours
Broadband VOD Download Service


      popular content
       100’s of hours


       niche content
      1000’s of hours
                        all content under
                        DIRECTV control
        Internet
Technology Roadmap

•   Consumer premises equipment
•   Advanced products
•   Efficiency improvements
•   Widening the scope of services
Signal Distribution Innovations
• Multi-dwelling unit solution
  delivers the full DIRECTV
  service to MDU residents
• Supports all DIRECTV set-tops
  including DVR and HD

               • Frequency Translation Module
                 uses a single wire from the dish
               • Simplifies home installation
Return Channel Improvements

• Power-line technology will replace
  difficult phone connections

• Data port to connect via customers’
  broadband service*



*Enabled through satellite delivered software upgrades and
existing industry standard high speed data ports
Service Improvements
 • Hard drive expansion device*
       – Increased storage without need to replace the
         original DVR
       – This is a consumer installable device.
 • Proactive monitoring of user experience*
       – Improved customer service and reduced truck
         rolls


*Enabled through satellite delivered software upgrades and
existing industry standard high speed data ports
Technology Roadmap

•   Consumer premises equipment
•   Advanced products
•   Efficiency improvements
•   Widening the scope of services
Integrated Televisions
DIRECTV basic box inside provides full DIRECTV experience




    Kitchen: under cabinet     Bedroom 20” flat panel
DIRECTV in the Digital Home
•   “DIRECTV 2
    Go” transfer
    from DIRECTV
    DVRs



•   DIRECTV tuner
    for Media
    Center and Viiv
    PCs



•   Media extender
    functionality
DIRECTV in the Digital Home
•   “DIRECTV 2
    Go” transfer
    from DIRECTV
    DVRs



•   DIRECTV tuner
    for Media
    Center and Viiv
    PCs



•   Media extender
    functionality
DIRECTV in the Digital Home
•   “DIRECTV 2
    Go” transfer
    from DIRECTV
    DVRs



•   DIRECTV tuner
    for Media
    Center and Viiv
    PCs



•   Media extender
    functionality
DIRECTV in the Digital Home
•   “DIRECTV 2
    Go” transfer
    from DIRECTV
    DVRs



•   DIRECTV tuner
    for Media
    Center and Viiv
    PCs



•   Media extender
    functionality
Technology leadership
will continue to be a
critical success factor.
Technology leadership
will continue to be a
critical success factor.

DIRECTV is uniquely positioned
to be the leader.
David Hill
President, DIRECTV Entertainment
Eric Shanks
Executive Vice President, Entertainment
HD
DIRECTV High Definition
  – 36 local markets covering 58% of the country
    in June
  – Up to 76% of the country covered by year-end 2006
  – Capacity for 150 national HD channels with nearly
    100% local HD coverage by year-end 2007



      In 2007, DIRECTV’s HD selection will be superior
             to at least 75% of cable’s footprint
VOD
    Satellite-delivered content to DIRECTV DVRs – Year End

Programming group                             Hours / week
  All major networks and sister cable nets          ~ 25
  Premium network content                            15
  FX pre-runs                                         2
  DirectFlix                                          1
  Games                                               2
  NFL services                                        1
  Interactive advertising                             1
  Customer care                                       1
  Customized opt-in content / movies              up to 50
Broadband Video
DIRECTV Broadband Video – Q4 06

                          • ~ 2,000 titles at
                            launch
                          • Breadth of cable
                            network shows
                            plus more movies,
                            subscription
                            services, non-
                            linear channel
                            content
Exclusive Sports
NFL Sunday Ticket
  • Up to 14 games each week, plus more than
    100 games in HD
  • Game Mix channels, interactive scores and stats
  • Red Zone Channel™ and GameTracker™
  • Short Cuts, Highlights on Demand


NCAA Mega March Madness
  • The NCAA® Men's Division I tournament's
    first 3 rounds
  • Up to 37 live tournament games from outside
    your region
  • Interactive brackets and on-demand
    scores and stats
Interactive
YES Network Interactive
  •   First-ever MLB interactive broadcasts
  •   “Star cam” each inning
  •   On-demand scores and stats
  •   Interactive Yankee game during
      broadcasts
Games Platform
• DIRECTV GAMESTAR™
  – Casual games on the sofa vs. in front of a computer
  – Watch your favorite shows while playing
  – Games that appeal to all demographics
  – Games will be created using some of the most popular
    brands in the world
  – DVD games can be delivered in an episodic format directly
    to the subscriber’s DVR
Interactive
• Fox News Interactive
  – Additional footage supplementing existing
    Fox News Channel stories
  – Interactive data – business, weather, sports
  – Customized tracker for stocks and sports
    teams

• What’s Hot
  – Real-time ratings of the most popular shows
    currently on DIRECTV
Viewer Experience
Revamped Program Guide
                         • Redesigned user
                           interface for launch
                           in 2007

                         • Powerful search and
                           recommendation
                           engines

                         • Designed for
                           personalization

                         • Key elements of
                           “community”
John Suranyi
President, DIRECTV Sales and Service
The DIRECTV Customer Experience
RETAIN QUALITY
CUSTOMERS
                    Retain          Target



                         CONTENT                  GENERATE
                       TECHNOLOGY                PROFITABLE
          Develop                                 CUSTOMER
                                       Acquire
                          SERVICE                   GROWTH



IMPROVE
                    Service    Provision
QUALITY AND
EFFICIENCY OF
CUSTOMER CARE
Targeting for Profitability
•   Attract more customers like the 33% who represent 63% of profit
•   Leverage data on existing customers to find like-kind prospects
    (address; zip codes)

                                                            33% of
                                                          customers
              Tier            % Customers   % Profit
                                                          account for
                                                         63% of profit
     Hidden heavies              10%         30%

     High profitability          23%         33%

     Medium profitability        32%         24%

     Low profitability           20%         10%

     Marginal profitability      15%          3%

     Total                       100%        100%
Targeting for Profitability (cont’d)
• Apply a demographic overlay to understand wants and needs
• This group largely represented by wealthier families living in single-
  family households; over 25 million households


      TIER 1
 “Hidden Heavies”
  10% Customers
     30% LTV

       TIER 2            Up and Coming        Upscale Educated         Empty Nesters
 “High Profitability”
                              $58K                  $125K                   $55K
   23% Customers
                                40                    50                      59
      33% LTV
                        56% children (kids)   48% children (teens)   13% children (adults)


• Track growth of new subs by profitability tiers;
  we know the starting point
Targeting for Profitability (cont’d)
• Aggressively compete in 20 “must win” markets
• Markets selected based on size, high concentration of profitable
  customers, penetration rate and growth momentum




• Measure based on improvement
  in penetration
Targeting for Profitability (cont’d)
• Movers
  18M households move each year
  – Reach through highly-targeted tactics
  – New mover lists
  – Alt media
  – Online
  – Vacant home mailings


• New TV buyers
  – Over 15 million digital TVs expected
    to be sold in 2006
  – Partner with CE and TV OEMs to drive
    attachment rates
Focus on Growing Direct Sales
to Over 30% of Market Share
•   Increased focus on local efforts
    – Target by zip code with direct mail, street teams, circulars,
      door hangers and OOH
    – Host local events and demonstration at high-profile locale
    – HSP truck convoys in key neighborhoods

•   Double alternative media growth by recapturing
    proven vehicles
    – Yellow pages, 411, newspaper inserts and ADVO

•   Grow directv.com acquisitions by 34%
    – Take control of DIRECTV online search
    – Launch new prospect site in April
    – Special online offers
Leveraging Key Partnerships
• Independent dealers
  – Pursue dealers with complementary skill sets
  – Significant changes already made; continue
    focus on quality customer acquisition
     • 100% sales commission chargeback extended
       to six months; pro-rated thereafter, effective
       January 1

• Telco
  – Partnerships continue to strengthen and gain
    momentum
  – BellSouth extension
  – Existing customer opt-in offers
Leveraging Key Partnerships (cont’d)
• Consumer Electronics
  – Rapid growth of digital TV sales presents new
    opportunity
  – Best Buy taking a strong position; in 2006


• MDU
  –   Untapped market opportunity for DIRECTV
  –   Single-wire technology launched in late 2005
  –   Launched “MDU Direct” in 2005
  –   Strategic partnership opportunity
Composition of Customer Growth
                      Activations by Channel
60.0%


50.0%                                                       CE
                                                            Independent
                                                            Direct Sales
40.0%
                                                            MDU
                                                            Telco
30.0%
                                                            Commercial

20.0%


10.0%


0.0%
        2001   2002   2003     2004       2005     2006
                                                 Forecast
Customer Care Focus
                      “Improving Service Quality While Reducing Cost”

                                                                    Contact Rates
•    Service quality provides differentiation                      (per Customer)
                                                         1.4                            90%
      – Improved by 20% from 2004 to 2005                         and Service Level
                                                                                        80%
                                                         1.2
                                                                                        70%
•    Improve quality while reducing costs                1.0
                                                                                        60%
                                                         0.8
                          2004      2005     2006(e)                                    50%
    Cost per minute       $.59      $.57      $.51                                      40%
                                                         0.6
                                                                          Self Care
    Cost per customer                                                                   30%
                          $3.01    $3.02      $2.88      0.4              Calls
    per month                                                                           20%
                                                                          Service
                                                         0.2                            10%
                                                                          Level
•    New technologies drive call complexity              0.0                             0%
     and contact rate                                      2004         2005          2006
•    Service options further increase
     contact rate
Customer Care Network
            “Leveraging Owned and Outsourced Network to Balance Cost”


•   Own “critical” customer contacts
     – Internal support to increase by 50% from
       2004
         • 95% of Retention to be handled in 2006
                                                                          Boise
         • 50% of Technical to be handled in 2006                         Call Center
     – Missoula technical center opens in summer
       2006                                                      2004   2005   2006
•   Continue to outsource routine support           Outsourced
                                                                 74% 59% 48%
    and seasonality                                 Domestic
•   Leverage off-shore/near-shore support           Outsourced
                                                                 4%     11% 22%
                                                    Off/Near-
    for economic benefit and flexibility
                                                    Shore
     – Ideal for non-critical customer support at
                                                    Owned
                                                                 22% 30% 30%
       45% savings
                                                    Domestic
Customer Care Infrastructure
and Innovation
        “Invest in People and Tools Dedicated to Solving Customer Needs”


• Infrastructure enhancements
  –   National Command Center
  –   Natural Language IVR
                                                                  Agent Online Reference
  –   Knowledge management                                          Information System

  –   Local service centers

• Service innovations
  – Enhance self-care service options                       LA Broadcast       National Command
                                                               Center                Center
  – Reduce customer call transfers
  – Further developing email as customer
    communication tool
The Best In-Home Customer
Experience
                “Reducing Cost and Improving Fulfillment Efficiency”


•   Aggregate volume to drive efficiency
    and reduce costs
    – Continue migration of installation activities
      into HSP network
•   Improve overall quality and efficiency
    – Standardized policy and procedure
    – Expand Quality Control and Customer
      Satisfaction evaluation
•   Leverage technology
    – Deploy dynamic work force management
      system
    – Enhance delivery system
    – STB diagnostics
Aggregating Volume and Reducing Cost

                                                     HSP % of Total Activations
 $200                                                                               80%


 $190
                                                                                    60%

 $180

                                                                                    40%
 $170

                                                           Activation Labor Cost
                                                                                    20%
 $160



 $150                                                                               0%
        Q1     Q2   Q3       Q4     Q1     Q2 Q3      Q4     Q1    Q2   Q3     Q4
                2004                         2005                    2006

        * Example of Regional HSP Price Reductions
When and Why Do Customers Churn?
                                                              Churn by Tenure by Reason
             5.0%
                        Mostly voluntary
                                                                                       Mostly voluntary
                        and driven by a
             4.0%                                                                      and competitive
                         poor customer
                                                                                             offer.
                         experience at
                          point of sale
Churn Rate




                         or installation.
             3.0%
                                                                                                                         All Reasons
                                                       Mostly involuntary
                                                  and driven by credit score.
             2.0%                               Voluntary churn is predominantly                                         Voluntary
                                                       moving or technical

             1.0%
                                                                                                                         Involuntary
             0.0%
                    0        1        2     3        4        5       6        7     8   9 10 11          12   13   14   15   16   17   18
                                                                                   Tenure (Month)
Intelligently Manage Retention
Resources
• Segment customer base to wisely invest
      – Invest in valuable/profitable customers
      – Stabilize and grow lower value customers
      – Decrease the cost to serve lowest value customers

  Customer
                      % Profit        % Customers      Treatment
   Value
  Segment
                                                       Protect and acknowledge; Best Customer
       1                 30%                10%
                                                       program
       2                 33%                23%        Protect and grow to Best Customer

       3                 24%                32%        Grow

       4                 10%                20%        Retain at minimal cost
                                                       Decrease cost to serve; manage involuntary
       5                 3%                 15%
                                                       churn
* Example of customer segments within defined region
Enabling Best Customer Treatment
• Customer tags for execution
   – New Customer
   – Anniversary Customer
   – Best Customer
   – Competitive Market

• The “Hearts” program
   – Above tags co-exist with
     Customer Value Segment,
     displayed as 1,3 or 5 hearts
       ♥♥♥♥♥
Managing Critical Lifecycle Points
•   First year
•   Moving
•   Price change
•   New competition


                                  First Year Program
           Month 1                       Month 3-4               Month 11-12
Welcome Calls/E-mail          Offer roll off             Anniversary Offers
Reinforce benefits/problem    Selling and Right Sizing   Hardware offers, Programming
resolution                                               offers
Welcome Brochure/Email
Channel Line-up Guide/ Tips
and Tricks
Rewarding the Best Customers
Best Customer Loyalty Program
  • Provide superior service
      –   Priority call center support
      –   Next day service calls (same day service in some cases)
      –   Free in-home service calls
      –   Four (4) PPV coupons per month
  • First to know about new offerings
  • Participation in customer advisory board
  • Rewards
      – Holiday card with retail discount
      – Tickets to CD USA taping for local customer
Chase Carey
President and CEO
U.S. Pay TV Market
                                                         2006-2008
                                                       Net Subscriber
                                                         Forecast *
  110
                                       Telco
                                                           2-3M

                                                           4-5M

                                      Satellite



                                                           (1M)
                                    Cable/Other

   50
        2002   2003    2004   2005 2006E 2007E 2008E

 * Analyst Consensus
Targeted Subscriber Initiatives
 Initiative                Market

    Weaker Cable Systems   20-25M subscribers

     Household Formation   1.5-2M/year

     Movers                18M/year

                           Verizon, BellSouth and Qwest
     Strategic Partners    have 60M homes in their
                           territories

     Demographic Targets   Sports, Music, Family

                           MDU (20M+), Ethnic
     Niches                Programming (19M: 13M
                           Hispanic, 6M all other)
Advanced Products Growth
                             Total Subs
                               ~18M




                             HD/HD-DVR



                               DVR


      2005   2006E   2007E   2008E
ARPU
                       2005   2008E     3 Year Assumptions

 Packages/Sports/
                       $62     $68    • ~3% price increase/year
 Premium/Other

                                      • 2.6 boxes/customer
 Mirroring
                        7      10     • 50%+ penetration of
 Fees/Advanced
                                        HD/DVR
 Products
                                      • Aggressive growth driven
                        4       7       by advanced box
 PPV/VOD/Advertising
                                        penetration
                                      • Telco bundle discount, free
 Discounted
                        (3)    (4)      or discounted
 Programming
                                        programming, etc.

 Total                 $70     $81
Subscriber Acquisition Costs (SAC)
(Excludes Benefits From the Lease Program)

    $700

                                                   DVR/HD

                                             Advertising/Marketing

                                         Commission/Direct Sales


                                                  Installation



                                                Basic Box/Dish

      $0
              2005        2006E         2007E            2008E
Advanced Products Drive Greater Value
New Customer Returns
(Excludes Benefits From the Lease Program)

                          Basic
   Bold type reflects a
                                    DVR           HD       HD-DVR
   2-3 year outlook        Box
   ARPU                    $64      $78           $86       $89
   Current                 $64       $93          $109      $115
   Variable Margin        38%       44%           41%       45%
   Current                 38%       47%          46%       46%
   Monthly Churn %        1.8%      1.0%         1.0%       1.0%
   Current                1.9%      0.6%          0.5%      0.5%
   SAC*                   $515      $680         $710       $660
   Current                $595      $710          $820      $730

                          31%       56%           45%       57%
   After-tax IRR
   Current                 23%       63%          65%       66%



   *Includes equipment revenues collected from customers
Churn
• More Discipline / Tighter Credit Policy
  – Improve quality of new customers
  – Better aligned dealer incentives
  – 1-2 year commitment
• Increase Penetration of Advanced Products
  – DVR
  – HD / HD-DVR
  – Gateway / portable devices / etc.
• Improve Content and Service
  – Differentiated / unique content
  – Installation / customer service
Upgrade and Retention Costs
 (Excludes Benefits From the Lease Program and cost of HD swaps)


    $1.2B

                                             DVR/HD



                                             Movers

                                          Other marketing costs
                                   Basic Box/Local Upgrades (SD)


       $0
               2005         2006          2007E         2008E


Number of       5.0M        4.8M            5.1M         5.3M
Transactions
Cost of         $220        $240            $235         $230
Transaction
Advanced Products Drive Greater Value
Existing Customer Upgrades
                         Basic
  Bold type reflects a
                                   DVR           HD      HD-DVR
  2-3 year outlook        Box
  ARPU                    $70      $78           $86      $89
  Current                 $70       $93          $109     $115
  Variable Margin        43%       44%           41%      45%
  Current                 43%       47%          46%      46%
  Monthly Churn %        1.7%      1.0%         1.0%      1.0%
  Current                1.8%      0.6%          0.5%     0.5%
  Cost to Upgrade*       $90       $160         $290      $250
  Current                $170      $290          $400     $410

                         57%       84%           50%      77%
  After-tax IRR
  Current                 19%       86%          83%      88%


  *Includes equipment revenues collected from customer
Pre-SAC Margin
 Cost as a % of Revenue   2005    2008

                          38.6%   40%
 Programming
 Residuals and Other
                          2.7%    3%
 Costs
                          7.7%    6%
 Subscriber Services
                          7.8%    7%
 G&A/Broadcast Ops
                          9.1%    8%
 Upgrade & Retention
   Total Cost as a % of
                          65.8%   64%
   Revenue
 Pre-SAC Margin           34%     36%
DIRECTV U.S.
Capital Expenditures*
                                                   HD Ground
                $782M                              Maintenance
                                                   Satellites
     $672M



                                          $300-400M




      2004        2005    2006E   2007E    2008E

*Excludes lease program
Free Cash Flow
Key 3-Year Assumptions
     – Low double-digit revenue CAGR
     – Pre-SAC margin increases beginning in 2007
     – Acquisition costs remaining relatively flat
     – CapEx of $300-400M annually




*Analyst consensus adjusted for nonconsolidated assets
DIRECTV Latin America Update
3.7M Attributable Subscribers
                                              Brazil
                                              (1.4M subscribers)
                                               • Pending regulatory approval
Mexico                                         • Subscriber migration
(1.2M subscribers)
                                                 after regulatory approval
 • Subscriber migration
                                               • 72% equity ownership at
   completed in 3Q/2005
                                                 close
 • Deal closed 2/16/2006
 • 41% ultimate ownership


              Pan Americana
              (1.1M subscribers)
                • Mergers and consolidation
                  completed in 2005
                • 100% equity ownership
Non-GAAP Financial Reconciliation
                                      Pre-SAC Margin
                                                 2004   2005    2008
                                                         $B
Operating Profit (Loss)                          $0.0   $0.8    $2
Plus: Subscriber acquisition costs
                                                 $2.6   $2.7    $3
(Third party and Direct)
Plus: Depreciation and amortization
                                                 $0.6   $0.7    $1
expense
Pre-SAC margin                                   $3.2   $4.2    $6
Revenue                                          $9.8   $12.2   $17
Pre-SAC margin as a percentage of
                                                33.1%   34.2%   36%
revenue
Non-GAAP Financial Reconciliation
                                           Free Cash Flow
                                                                       2004            2005
                                                                                $M
Free cash flow                                                         ($247)          $536
Plus: Cash paid for property & equipment                               $249             281
Plus: Cash paid for satellites                                          423             367
Net cash provided by operating activities                              $425            $1,283


                                 Cash Flow Before Interest and Taxes
                                                                                2008
                                                                                $B
Cash flow before interest and taxes                                             $3.1
Plus: Cash paid for satellites and property & equipment                         0.3
Less: Net interest and taxes                                                    0.9
Net cash provided by operating activities                                       $2.5
direc tv group Feb 22, 2006 	Analyst Meeting

Más contenido relacionado

La actualidad más candente

First Half 2009 Results
First Half 2009 ResultsFirst Half 2009 Results
First Half 2009 ResultsGruppo TIM
 
Telecom Italia – Domestic Market FY 2011 Preliminary Results and 2012‐14 Plan...
Telecom Italia – Domestic Market FY 2011 Preliminary Results and 2012‐14 Plan...Telecom Italia – Domestic Market FY 2011 Preliminary Results and 2012‐14 Plan...
Telecom Italia – Domestic Market FY 2011 Preliminary Results and 2012‐14 Plan...Gruppo TIM
 
Marketing Day with BMO Capital Markets - Germain Lamonde
Marketing Day with BMO Capital Markets - Germain LamondeMarketing Day with BMO Capital Markets - Germain Lamonde
Marketing Day with BMO Capital Markets - Germain LamondeEXFO Inc.
 
charter communications 4Q2007_Earnings_Presentation_vFINAL
charter communications 4Q2007_Earnings_Presentation_vFINALcharter communications 4Q2007_Earnings_Presentation_vFINAL
charter communications 4Q2007_Earnings_Presentation_vFINALfinance34
 
Al Fried Llc Analytics Report CVC 070909 Ak Marked
Al Fried Llc Analytics Report CVC 070909 Ak MarkedAl Fried Llc Analytics Report CVC 070909 Ak Marked
Al Fried Llc Analytics Report CVC 070909 Ak Markedttgoods
 
charter communications 2Q07_Slides
charter communications 2Q07_Slidescharter communications 2Q07_Slides
charter communications 2Q07_Slidesfinance34
 
Telecom Italia - Domestic Market Full-Year 2011 Preliminary Results & 2012-14...
Telecom Italia - Domestic Market Full-Year 2011 Preliminary Results & 2012-14...Telecom Italia - Domestic Market Full-Year 2011 Preliminary Results & 2012-14...
Telecom Italia - Domestic Market Full-Year 2011 Preliminary Results & 2012-14...Gruppo TIM
 
charter communications 1Qslides_FINAL
charter communications 1Qslides_FINALcharter communications 1Qslides_FINAL
charter communications 1Qslides_FINALfinance34
 
Ccall 4 q11_ing
Ccall 4 q11_ingCcall 4 q11_ing
Ccall 4 q11_ingItauRI
 
Credit suisse mlp conference presentation
Credit suisse mlp conference presentationCredit suisse mlp conference presentation
Credit suisse mlp conference presentationEnLinkMidstreamLLC
 
Conference call presentation 1 q10 results
Conference call presentation   1 q10 resultsConference call presentation   1 q10 results
Conference call presentation 1 q10 resultsBraskem_RI
 
virgin media.FINALVM_Q406_PressRelease
virgin media.FINALVM_Q406_PressReleasevirgin media.FINALVM_Q406_PressRelease
virgin media.FINALVM_Q406_PressReleasefinance28
 
virgin media.6941D70A-3672-40B9-ACBC-FC9BD36E1DFF_Q4-08_Presentation_FINAL
virgin media.6941D70A-3672-40B9-ACBC-FC9BD36E1DFF_Q4-08_Presentation_FINALvirgin media.6941D70A-3672-40B9-ACBC-FC9BD36E1DFF_Q4-08_Presentation_FINAL
virgin media.6941D70A-3672-40B9-ACBC-FC9BD36E1DFF_Q4-08_Presentation_FINALfinance28
 
Financial Results for Q1 2011
Financial Results for Q1 2011Financial Results for Q1 2011
Financial Results for Q1 2011TVN S.A.
 

La actualidad más candente (16)

First Half 2009 Results
First Half 2009 ResultsFirst Half 2009 Results
First Half 2009 Results
 
Telecom Italia – Domestic Market FY 2011 Preliminary Results and 2012‐14 Plan...
Telecom Italia – Domestic Market FY 2011 Preliminary Results and 2012‐14 Plan...Telecom Italia – Domestic Market FY 2011 Preliminary Results and 2012‐14 Plan...
Telecom Italia – Domestic Market FY 2011 Preliminary Results and 2012‐14 Plan...
 
Marketing Day with BMO Capital Markets - Germain Lamonde
Marketing Day with BMO Capital Markets - Germain LamondeMarketing Day with BMO Capital Markets - Germain Lamonde
Marketing Day with BMO Capital Markets - Germain Lamonde
 
charter communications 4Q2007_Earnings_Presentation_vFINAL
charter communications 4Q2007_Earnings_Presentation_vFINALcharter communications 4Q2007_Earnings_Presentation_vFINAL
charter communications 4Q2007_Earnings_Presentation_vFINAL
 
Al Fried Llc Analytics Report CVC 070909 Ak Marked
Al Fried Llc Analytics Report CVC 070909 Ak MarkedAl Fried Llc Analytics Report CVC 070909 Ak Marked
Al Fried Llc Analytics Report CVC 070909 Ak Marked
 
charter communications 2Q07_Slides
charter communications 2Q07_Slidescharter communications 2Q07_Slides
charter communications 2Q07_Slides
 
Telecom Italia - Domestic Market Full-Year 2011 Preliminary Results & 2012-14...
Telecom Italia - Domestic Market Full-Year 2011 Preliminary Results & 2012-14...Telecom Italia - Domestic Market Full-Year 2011 Preliminary Results & 2012-14...
Telecom Italia - Domestic Market Full-Year 2011 Preliminary Results & 2012-14...
 
charter communications 1Qslides_FINAL
charter communications 1Qslides_FINALcharter communications 1Qslides_FINAL
charter communications 1Qslides_FINAL
 
Ccall 4 q11_ing
Ccall 4 q11_ingCcall 4 q11_ing
Ccall 4 q11_ing
 
Q1 2006 Presentation
Q1 2006 PresentationQ1 2006 Presentation
Q1 2006 Presentation
 
Credit suisse mlp conference presentation
Credit suisse mlp conference presentationCredit suisse mlp conference presentation
Credit suisse mlp conference presentation
 
Conference call presentation 1 q10 results
Conference call presentation   1 q10 resultsConference call presentation   1 q10 results
Conference call presentation 1 q10 results
 
virgin media.FINALVM_Q406_PressRelease
virgin media.FINALVM_Q406_PressReleasevirgin media.FINALVM_Q406_PressRelease
virgin media.FINALVM_Q406_PressRelease
 
2 q09
2 q092 q09
2 q09
 
virgin media.6941D70A-3672-40B9-ACBC-FC9BD36E1DFF_Q4-08_Presentation_FINAL
virgin media.6941D70A-3672-40B9-ACBC-FC9BD36E1DFF_Q4-08_Presentation_FINALvirgin media.6941D70A-3672-40B9-ACBC-FC9BD36E1DFF_Q4-08_Presentation_FINAL
virgin media.6941D70A-3672-40B9-ACBC-FC9BD36E1DFF_Q4-08_Presentation_FINAL
 
Financial Results for Q1 2011
Financial Results for Q1 2011Financial Results for Q1 2011
Financial Results for Q1 2011
 

Similar a direc tv group Feb 22, 2006 Analyst Meeting

direc tv group The DIRECTV Group, Inc. at Merrill Lynch Media Fall Preview
direc tv group The DIRECTV Group, Inc. at Merrill Lynch Media Fall Preview  direc tv group The DIRECTV Group, Inc. at Merrill Lynch Media Fall Preview
direc tv group The DIRECTV Group, Inc. at Merrill Lynch Media Fall Preview finance15
 
direc tv group The DIRECTV Group, Inc. Investor Day
direc tv group The DIRECTV Group, Inc. Investor Daydirec tv group The DIRECTV Group, Inc. Investor Day
direc tv group The DIRECTV Group, Inc. Investor Dayfinance15
 
direc tv group Third Quarter 2008 Financial Results and Outlook
direc tv group  Third Quarter 2008 Financial Results and Outlook direc tv group  Third Quarter 2008 Financial Results and Outlook
direc tv group Third Quarter 2008 Financial Results and Outlook finance15
 
charter communications 1Q_2008_Earnings_Presentation
charter communications 1Q_2008_Earnings_Presentationcharter communications 1Q_2008_Earnings_Presentation
charter communications 1Q_2008_Earnings_Presentationfinance34
 
charter communications 1Q_2008_Earnings_Presentation
charter communications 1Q_2008_Earnings_Presentationcharter communications 1Q_2008_Earnings_Presentation
charter communications 1Q_2008_Earnings_Presentationfinance34
 
Internap Q4 2014 Earnings Presentation
Internap Q4 2014 Earnings PresentationInternap Q4 2014 Earnings Presentation
Internap Q4 2014 Earnings PresentationInternap
 
direc tv group Deutsche Bank Media & Telecom Conference
direc tv group Deutsche Bank Media & Telecom Conference  direc tv group Deutsche Bank Media & Telecom Conference
direc tv group Deutsche Bank Media & Telecom Conference finance15
 
Q1 2008 Comcast Corporation Earnings Conference Call
	Q1 2008 Comcast Corporation Earnings Conference Call	Q1 2008 Comcast Corporation Earnings Conference Call
Q1 2008 Comcast Corporation Earnings Conference Callfinance8
 
air products & chemicals 7 May 2008 Bankof America BASics
air products & chemicals 7 May 2008 Bankof America BASicsair products & chemicals 7 May 2008 Bankof America BASics
air products & chemicals 7 May 2008 Bankof America BASicsfinance26
 
NETFLIX Business Analysis & Valuation
NETFLIX Business Analysis & ValuationNETFLIX Business Analysis & Valuation
NETFLIX Business Analysis & ValuationAlegra N Horne
 
1Q16 Earnings Presentation
1Q16 Earnings Presentation1Q16 Earnings Presentation
1Q16 Earnings Presentationconradabraham
 
air products & chemicals 2007 Sep18 BofA
air products & chemicals 2007 Sep18 BofAair products & chemicals 2007 Sep18 BofA
air products & chemicals 2007 Sep18 BofAfinance26
 
Morgan Stanley Basic Materials Conference
	Morgan Stanley Basic Materials Conference	Morgan Stanley Basic Materials Conference
Morgan Stanley Basic Materials Conferencefinance10
 
Bank of America Corporation Shareholders Meeting
Bank of America Corporation Shareholders MeetingBank of America Corporation Shareholders Meeting
Bank of America Corporation Shareholders MeetingQuarterlyEarningsReports3
 
metlife Investor Day 2008 Individual
metlife Investor Day 2008 Individualmetlife Investor Day 2008 Individual
metlife Investor Day 2008 Individualfinance5
 
Honeywell Guidance Announcement Presentation
Honeywell 	 Guidance Announcement PresentationHoneywell 	 Guidance Announcement Presentation
Honeywell Guidance Announcement Presentationfinance8
 
March 2017 digital realty company overview
March 2017 digital realty company overviewMarch 2017 digital realty company overview
March 2017 digital realty company overviewir_digitalrealty
 
liberty global Q3_2008__Presentation
liberty global Q3_2008__Presentationliberty global Q3_2008__Presentation
liberty global Q3_2008__Presentationfinance43
 

Similar a direc tv group Feb 22, 2006 Analyst Meeting (20)

direc tv group The DIRECTV Group, Inc. at Merrill Lynch Media Fall Preview
direc tv group The DIRECTV Group, Inc. at Merrill Lynch Media Fall Preview  direc tv group The DIRECTV Group, Inc. at Merrill Lynch Media Fall Preview
direc tv group The DIRECTV Group, Inc. at Merrill Lynch Media Fall Preview
 
direc tv group The DIRECTV Group, Inc. Investor Day
direc tv group The DIRECTV Group, Inc. Investor Daydirec tv group The DIRECTV Group, Inc. Investor Day
direc tv group The DIRECTV Group, Inc. Investor Day
 
direc tv group Third Quarter 2008 Financial Results and Outlook
direc tv group  Third Quarter 2008 Financial Results and Outlook direc tv group  Third Quarter 2008 Financial Results and Outlook
direc tv group Third Quarter 2008 Financial Results and Outlook
 
charter communications 1Q_2008_Earnings_Presentation
charter communications 1Q_2008_Earnings_Presentationcharter communications 1Q_2008_Earnings_Presentation
charter communications 1Q_2008_Earnings_Presentation
 
charter communications 1Q_2008_Earnings_Presentation
charter communications 1Q_2008_Earnings_Presentationcharter communications 1Q_2008_Earnings_Presentation
charter communications 1Q_2008_Earnings_Presentation
 
Internap Q4 2014 Earnings Presentation
Internap Q4 2014 Earnings PresentationInternap Q4 2014 Earnings Presentation
Internap Q4 2014 Earnings Presentation
 
direc tv group Deutsche Bank Media & Telecom Conference
direc tv group Deutsche Bank Media & Telecom Conference  direc tv group Deutsche Bank Media & Telecom Conference
direc tv group Deutsche Bank Media & Telecom Conference
 
Q1 2008 Comcast Corporation Earnings Conference Call
	Q1 2008 Comcast Corporation Earnings Conference Call	Q1 2008 Comcast Corporation Earnings Conference Call
Q1 2008 Comcast Corporation Earnings Conference Call
 
CBS qr2q 01
CBS qr2q 01CBS qr2q 01
CBS qr2q 01
 
air products & chemicals 7 May 2008 Bankof America BASics
air products & chemicals 7 May 2008 Bankof America BASicsair products & chemicals 7 May 2008 Bankof America BASics
air products & chemicals 7 May 2008 Bankof America BASics
 
NETFLIX Business Analysis & Valuation
NETFLIX Business Analysis & ValuationNETFLIX Business Analysis & Valuation
NETFLIX Business Analysis & Valuation
 
1Q16 Earnings Presentation
1Q16 Earnings Presentation1Q16 Earnings Presentation
1Q16 Earnings Presentation
 
air products & chemicals 2007 Sep18 BofA
air products & chemicals 2007 Sep18 BofAair products & chemicals 2007 Sep18 BofA
air products & chemicals 2007 Sep18 BofA
 
Morgan Stanley Basic Materials Conference
	Morgan Stanley Basic Materials Conference	Morgan Stanley Basic Materials Conference
Morgan Stanley Basic Materials Conference
 
Bank of America Corporation Shareholders Meeting
Bank of America Corporation Shareholders MeetingBank of America Corporation Shareholders Meeting
Bank of America Corporation Shareholders Meeting
 
CBS qr1q 02
CBS qr1q 02CBS qr1q 02
CBS qr1q 02
 
metlife Investor Day 2008 Individual
metlife Investor Day 2008 Individualmetlife Investor Day 2008 Individual
metlife Investor Day 2008 Individual
 
Honeywell Guidance Announcement Presentation
Honeywell 	 Guidance Announcement PresentationHoneywell 	 Guidance Announcement Presentation
Honeywell Guidance Announcement Presentation
 
March 2017 digital realty company overview
March 2017 digital realty company overviewMarch 2017 digital realty company overview
March 2017 digital realty company overview
 
liberty global Q3_2008__Presentation
liberty global Q3_2008__Presentationliberty global Q3_2008__Presentation
liberty global Q3_2008__Presentation
 

Más de finance15

20040930_google_10Q
20040930_google_10Q20040930_google_10Q
20040930_google_10Qfinance15
 
2004_google_annual_report
2004_google_annual_report2004_google_annual_report
2004_google_annual_reportfinance15
 
20050331_google_10Q
20050331_google_10Q20050331_google_10Q
20050331_google_10Qfinance15
 
20050630_google_10Q
20050630_google_10Q20050630_google_10Q
20050630_google_10Qfinance15
 
20050930_google_10Q
20050930_google_10Q20050930_google_10Q
20050930_google_10Qfinance15
 
2005_google_annual_report
2005_google_annual_report2005_google_annual_report
2005_google_annual_reportfinance15
 
20060331_google_10Q
20060331_google_10Q20060331_google_10Q
20060331_google_10Qfinance15
 
20060630_google_10Q
20060630_google_10Q20060630_google_10Q
20060630_google_10Qfinance15
 
20060930_google_10Q
20060930_google_10Q20060930_google_10Q
20060930_google_10Qfinance15
 
2006Q3_google_earnings_slides
2006Q3_google_earnings_slides2006Q3_google_earnings_slides
2006Q3_google_earnings_slidesfinance15
 
2006Q4_google_earnings_slides
2006Q4_google_earnings_slides2006Q4_google_earnings_slides
2006Q4_google_earnings_slidesfinance15
 
20070331_google_10Q
20070331_google_10Q20070331_google_10Q
20070331_google_10Qfinance15
 
2007Q1_google_earnings_slides
2007Q1_google_earnings_slides2007Q1_google_earnings_slides
2007Q1_google_earnings_slidesfinance15
 
2007Q2_google_earnings_slides
2007Q2_google_earnings_slides2007Q2_google_earnings_slides
2007Q2_google_earnings_slidesfinance15
 
20070930_google_10Q
20070930_google_10Q20070930_google_10Q
20070930_google_10Qfinance15
 
2007Q3_google_earnings_slides
2007Q3_google_earnings_slides2007Q3_google_earnings_slides
2007Q3_google_earnings_slidesfinance15
 
2007_google_annual_report
2007_google_annual_report2007_google_annual_report
2007_google_annual_reportfinance15
 
2007Q4_google_earnings_slides
2007Q4_google_earnings_slides2007Q4_google_earnings_slides
2007Q4_google_earnings_slidesfinance15
 
2008Q1_google_earnings_slides
2008Q1_google_earnings_slides2008Q1_google_earnings_slides
2008Q1_google_earnings_slidesfinance15
 
2008Q2_google_earnings_slides
2008Q2_google_earnings_slides2008Q2_google_earnings_slides
2008Q2_google_earnings_slidesfinance15
 

Más de finance15 (20)

20040930_google_10Q
20040930_google_10Q20040930_google_10Q
20040930_google_10Q
 
2004_google_annual_report
2004_google_annual_report2004_google_annual_report
2004_google_annual_report
 
20050331_google_10Q
20050331_google_10Q20050331_google_10Q
20050331_google_10Q
 
20050630_google_10Q
20050630_google_10Q20050630_google_10Q
20050630_google_10Q
 
20050930_google_10Q
20050930_google_10Q20050930_google_10Q
20050930_google_10Q
 
2005_google_annual_report
2005_google_annual_report2005_google_annual_report
2005_google_annual_report
 
20060331_google_10Q
20060331_google_10Q20060331_google_10Q
20060331_google_10Q
 
20060630_google_10Q
20060630_google_10Q20060630_google_10Q
20060630_google_10Q
 
20060930_google_10Q
20060930_google_10Q20060930_google_10Q
20060930_google_10Q
 
2006Q3_google_earnings_slides
2006Q3_google_earnings_slides2006Q3_google_earnings_slides
2006Q3_google_earnings_slides
 
2006Q4_google_earnings_slides
2006Q4_google_earnings_slides2006Q4_google_earnings_slides
2006Q4_google_earnings_slides
 
20070331_google_10Q
20070331_google_10Q20070331_google_10Q
20070331_google_10Q
 
2007Q1_google_earnings_slides
2007Q1_google_earnings_slides2007Q1_google_earnings_slides
2007Q1_google_earnings_slides
 
2007Q2_google_earnings_slides
2007Q2_google_earnings_slides2007Q2_google_earnings_slides
2007Q2_google_earnings_slides
 
20070930_google_10Q
20070930_google_10Q20070930_google_10Q
20070930_google_10Q
 
2007Q3_google_earnings_slides
2007Q3_google_earnings_slides2007Q3_google_earnings_slides
2007Q3_google_earnings_slides
 
2007_google_annual_report
2007_google_annual_report2007_google_annual_report
2007_google_annual_report
 
2007Q4_google_earnings_slides
2007Q4_google_earnings_slides2007Q4_google_earnings_slides
2007Q4_google_earnings_slides
 
2008Q1_google_earnings_slides
2008Q1_google_earnings_slides2008Q1_google_earnings_slides
2008Q1_google_earnings_slides
 
2008Q2_google_earnings_slides
2008Q2_google_earnings_slides2008Q2_google_earnings_slides
2008Q2_google_earnings_slides
 

Último

Virar Best Sex Call Girls Number-📞📞9833754194-Poorbi Nalasopara Housewife Cal...
Virar Best Sex Call Girls Number-📞📞9833754194-Poorbi Nalasopara Housewife Cal...Virar Best Sex Call Girls Number-📞📞9833754194-Poorbi Nalasopara Housewife Cal...
Virar Best Sex Call Girls Number-📞📞9833754194-Poorbi Nalasopara Housewife Cal...priyasharma62062
 
Q1 2024 Conference Call Presentation vF.pdf
Q1 2024 Conference Call Presentation vF.pdfQ1 2024 Conference Call Presentation vF.pdf
Q1 2024 Conference Call Presentation vF.pdfAdnet Communications
 
Vip Call Girls Ravi Tailkes 😉 Bhubaneswar 9777949614 Housewife Call Girls Se...
Vip Call Girls Ravi Tailkes 😉  Bhubaneswar 9777949614 Housewife Call Girls Se...Vip Call Girls Ravi Tailkes 😉  Bhubaneswar 9777949614 Housewife Call Girls Se...
Vip Call Girls Ravi Tailkes 😉 Bhubaneswar 9777949614 Housewife Call Girls Se...Call Girls Mumbai
 
Vip Call Girls Bhubaneswar😉 Bhubaneswar 9777949614 Housewife Call Girls Serv...
Vip Call Girls Bhubaneswar😉  Bhubaneswar 9777949614 Housewife Call Girls Serv...Vip Call Girls Bhubaneswar😉  Bhubaneswar 9777949614 Housewife Call Girls Serv...
Vip Call Girls Bhubaneswar😉 Bhubaneswar 9777949614 Housewife Call Girls Serv...Call Girls Mumbai
 
Webinar on E-Invoicing for Fintech Belgium
Webinar on E-Invoicing for Fintech BelgiumWebinar on E-Invoicing for Fintech Belgium
Webinar on E-Invoicing for Fintech BelgiumFinTech Belgium
 
Kopar Khairane Cheapest Call Girls✔✔✔9833754194 Nerul Premium Call Girls-Navi...
Kopar Khairane Cheapest Call Girls✔✔✔9833754194 Nerul Premium Call Girls-Navi...Kopar Khairane Cheapest Call Girls✔✔✔9833754194 Nerul Premium Call Girls-Navi...
Kopar Khairane Cheapest Call Girls✔✔✔9833754194 Nerul Premium Call Girls-Navi...priyasharma62062
 
GIFT City Overview India's Gateway to Global Finance
GIFT City Overview  India's Gateway to Global FinanceGIFT City Overview  India's Gateway to Global Finance
GIFT City Overview India's Gateway to Global FinanceGaurav Kanudawala
 
Call Girls In Kolkata-📞7033799463-Independent Escorts Services In Dam Dam Air...
Call Girls In Kolkata-📞7033799463-Independent Escorts Services In Dam Dam Air...Call Girls In Kolkata-📞7033799463-Independent Escorts Services In Dam Dam Air...
Call Girls In Kolkata-📞7033799463-Independent Escorts Services In Dam Dam Air...rakulpreet584566
 
Mahendragarh Escorts 🥰 8617370543 Call Girls Offer VIP Hot Girls
Mahendragarh Escorts 🥰 8617370543 Call Girls Offer VIP Hot GirlsMahendragarh Escorts 🥰 8617370543 Call Girls Offer VIP Hot Girls
Mahendragarh Escorts 🥰 8617370543 Call Girls Offer VIP Hot GirlsDeepika Singh
 
Dubai Call Girls Deira O525547819 Dubai Call Girls Bur Dubai Multiple
Dubai Call Girls Deira O525547819 Dubai Call Girls Bur Dubai MultipleDubai Call Girls Deira O525547819 Dubai Call Girls Bur Dubai Multiple
Dubai Call Girls Deira O525547819 Dubai Call Girls Bur Dubai Multiplekojalpk89
 
falcon-invoice-discounting-unlocking-prime-investment-opportunities
falcon-invoice-discounting-unlocking-prime-investment-opportunitiesfalcon-invoice-discounting-unlocking-prime-investment-opportunities
falcon-invoice-discounting-unlocking-prime-investment-opportunitiesFalcon Invoice Discounting
 
[[Nerul]] MNavi Mumbai Honoreble Call Girls Number-9833754194-Panvel Best Es...
[[Nerul]] MNavi Mumbai Honoreble  Call Girls Number-9833754194-Panvel Best Es...[[Nerul]] MNavi Mumbai Honoreble  Call Girls Number-9833754194-Panvel Best Es...
[[Nerul]] MNavi Mumbai Honoreble Call Girls Number-9833754194-Panvel Best Es...priyasharma62062
 
Female Russian Escorts Mumbai Call Girls-((ANdheri))9833754194-Jogeshawri Fre...
Female Russian Escorts Mumbai Call Girls-((ANdheri))9833754194-Jogeshawri Fre...Female Russian Escorts Mumbai Call Girls-((ANdheri))9833754194-Jogeshawri Fre...
Female Russian Escorts Mumbai Call Girls-((ANdheri))9833754194-Jogeshawri Fre...priyasharma62062
 
Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...
Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...
Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...batoole333
 
Call Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budget
Call Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budgetCall Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budget
Call Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budgetSareena Khatun
 
20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...
20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...
20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...Henry Tapper
 
Toronto dominion bank investor presentation.pdf
Toronto dominion bank investor presentation.pdfToronto dominion bank investor presentation.pdf
Toronto dominion bank investor presentation.pdfJinJiang6
 
Female Escorts Service in Hyderabad Starting with 5000/- for Savita Escorts S...
Female Escorts Service in Hyderabad Starting with 5000/- for Savita Escorts S...Female Escorts Service in Hyderabad Starting with 5000/- for Savita Escorts S...
Female Escorts Service in Hyderabad Starting with 5000/- for Savita Escorts S...kajalverma014
 

Último (20)

Virar Best Sex Call Girls Number-📞📞9833754194-Poorbi Nalasopara Housewife Cal...
Virar Best Sex Call Girls Number-📞📞9833754194-Poorbi Nalasopara Housewife Cal...Virar Best Sex Call Girls Number-📞📞9833754194-Poorbi Nalasopara Housewife Cal...
Virar Best Sex Call Girls Number-📞📞9833754194-Poorbi Nalasopara Housewife Cal...
 
Q1 2024 Conference Call Presentation vF.pdf
Q1 2024 Conference Call Presentation vF.pdfQ1 2024 Conference Call Presentation vF.pdf
Q1 2024 Conference Call Presentation vF.pdf
 
Vip Call Girls Ravi Tailkes 😉 Bhubaneswar 9777949614 Housewife Call Girls Se...
Vip Call Girls Ravi Tailkes 😉  Bhubaneswar 9777949614 Housewife Call Girls Se...Vip Call Girls Ravi Tailkes 😉  Bhubaneswar 9777949614 Housewife Call Girls Se...
Vip Call Girls Ravi Tailkes 😉 Bhubaneswar 9777949614 Housewife Call Girls Se...
 
Vip Call Girls Bhubaneswar😉 Bhubaneswar 9777949614 Housewife Call Girls Serv...
Vip Call Girls Bhubaneswar😉  Bhubaneswar 9777949614 Housewife Call Girls Serv...Vip Call Girls Bhubaneswar😉  Bhubaneswar 9777949614 Housewife Call Girls Serv...
Vip Call Girls Bhubaneswar😉 Bhubaneswar 9777949614 Housewife Call Girls Serv...
 
Webinar on E-Invoicing for Fintech Belgium
Webinar on E-Invoicing for Fintech BelgiumWebinar on E-Invoicing for Fintech Belgium
Webinar on E-Invoicing for Fintech Belgium
 
Kopar Khairane Cheapest Call Girls✔✔✔9833754194 Nerul Premium Call Girls-Navi...
Kopar Khairane Cheapest Call Girls✔✔✔9833754194 Nerul Premium Call Girls-Navi...Kopar Khairane Cheapest Call Girls✔✔✔9833754194 Nerul Premium Call Girls-Navi...
Kopar Khairane Cheapest Call Girls✔✔✔9833754194 Nerul Premium Call Girls-Navi...
 
GIFT City Overview India's Gateway to Global Finance
GIFT City Overview  India's Gateway to Global FinanceGIFT City Overview  India's Gateway to Global Finance
GIFT City Overview India's Gateway to Global Finance
 
Call Girls In Kolkata-📞7033799463-Independent Escorts Services In Dam Dam Air...
Call Girls In Kolkata-📞7033799463-Independent Escorts Services In Dam Dam Air...Call Girls In Kolkata-📞7033799463-Independent Escorts Services In Dam Dam Air...
Call Girls In Kolkata-📞7033799463-Independent Escorts Services In Dam Dam Air...
 
Mahendragarh Escorts 🥰 8617370543 Call Girls Offer VIP Hot Girls
Mahendragarh Escorts 🥰 8617370543 Call Girls Offer VIP Hot GirlsMahendragarh Escorts 🥰 8617370543 Call Girls Offer VIP Hot Girls
Mahendragarh Escorts 🥰 8617370543 Call Girls Offer VIP Hot Girls
 
Dubai Call Girls Deira O525547819 Dubai Call Girls Bur Dubai Multiple
Dubai Call Girls Deira O525547819 Dubai Call Girls Bur Dubai MultipleDubai Call Girls Deira O525547819 Dubai Call Girls Bur Dubai Multiple
Dubai Call Girls Deira O525547819 Dubai Call Girls Bur Dubai Multiple
 
falcon-invoice-discounting-unlocking-prime-investment-opportunities
falcon-invoice-discounting-unlocking-prime-investment-opportunitiesfalcon-invoice-discounting-unlocking-prime-investment-opportunities
falcon-invoice-discounting-unlocking-prime-investment-opportunities
 
Call Girls in Yamuna Vihar (delhi) call me [🔝9953056974🔝] escort service 24X7
Call Girls in  Yamuna Vihar  (delhi) call me [🔝9953056974🔝] escort service 24X7Call Girls in  Yamuna Vihar  (delhi) call me [🔝9953056974🔝] escort service 24X7
Call Girls in Yamuna Vihar (delhi) call me [🔝9953056974🔝] escort service 24X7
 
[[Nerul]] MNavi Mumbai Honoreble Call Girls Number-9833754194-Panvel Best Es...
[[Nerul]] MNavi Mumbai Honoreble  Call Girls Number-9833754194-Panvel Best Es...[[Nerul]] MNavi Mumbai Honoreble  Call Girls Number-9833754194-Panvel Best Es...
[[Nerul]] MNavi Mumbai Honoreble Call Girls Number-9833754194-Panvel Best Es...
 
Female Russian Escorts Mumbai Call Girls-((ANdheri))9833754194-Jogeshawri Fre...
Female Russian Escorts Mumbai Call Girls-((ANdheri))9833754194-Jogeshawri Fre...Female Russian Escorts Mumbai Call Girls-((ANdheri))9833754194-Jogeshawri Fre...
Female Russian Escorts Mumbai Call Girls-((ANdheri))9833754194-Jogeshawri Fre...
 
Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...
Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...
Certified Kala Jadu, Black magic specialist in Rawalpindi and Bangali Amil ba...
 
Call Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budget
Call Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budgetCall Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budget
Call Girls Howrah ( 8250092165 ) Cheap rates call girls | Get low budget
 
20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...
20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...
20240419-SMC-submission-Annual-Superannuation-Performance-Test-–-design-optio...
 
Toronto dominion bank investor presentation.pdf
Toronto dominion bank investor presentation.pdfToronto dominion bank investor presentation.pdf
Toronto dominion bank investor presentation.pdf
 
Call Girls in Tilak Nagar (delhi) call me [🔝9953056974🔝] escort service 24X7
Call Girls in Tilak Nagar (delhi) call me [🔝9953056974🔝] escort service 24X7Call Girls in Tilak Nagar (delhi) call me [🔝9953056974🔝] escort service 24X7
Call Girls in Tilak Nagar (delhi) call me [🔝9953056974🔝] escort service 24X7
 
Female Escorts Service in Hyderabad Starting with 5000/- for Savita Escorts S...
Female Escorts Service in Hyderabad Starting with 5000/- for Savita Escorts S...Female Escorts Service in Hyderabad Starting with 5000/- for Savita Escorts S...
Female Escorts Service in Hyderabad Starting with 5000/- for Savita Escorts S...
 

direc tv group Feb 22, 2006 Analyst Meeting

  • 1. DIRECTV Investor Meeting February 22, 2006 New York City
  • 2. Cautionary Statement This presentation may include or incorporate by reference certain statements that we believe are, or may be considered to be, “forward-looking statements” within the meaning of various provisions of the Securities Act of 1933 and of the Securities Exchange Act of 1934. These forward-looking statements generally can be identified by use of statements that include phrases such as “believe,” “expect,” “estimate,” “anticipate,” “intend,” “plan,” “foresee,” “project” or other similar words or phrases. Similarly, statements that describe our objectives, plans or goals also are forward-looking statements. All of these forward-looking statements are subject to certain risks and uncertainties that could cause actual results to differ materially from historical results or from those expressed or implied by the relevant forward-looking statement. Such risks and uncertainties include, but are not limited to: economic conditions; product demand and market acceptance; ability to simplify aspects of our business model; improve customer service; create new and desirable programming content and interactive features; achieve anticipated economies of scale; government action; local political or economic developments in or affecting countries where we have operations, including political, economic and social uncertainties in many Latin American countries in which DTVLA operates; foreign currency exchange rates; competition; the outcome of legal proceedings; ability to achieve cost reductions; ability to renew programming contracts under favorable terms; technological risk; limitations on access to distribution channels; the success and timeliness of satellite launches; in-orbit performance of satellites, including technical anomalies; loss of uninsured satellites; theft of satellite programming signals; and our ability to access capital to maintain our financial flexibility; and we may face other risks described from time to time in periodic reports filed by us with the SEC.
  • 3. Non-GAAP Financials This presentation includes financial measures that are not determined in accordance with accounting principles generally accepted in the United States of America, or GAAP, specifically, Operating Profit before Depreciation and Amortization, Free Cash Flow, Pre-SAC margin and Cash Flow before Interest and Taxes. These financial measures should be used in conjunction with other GAAP financial measures and are not presented as an alternative measure of operating results, as determined in accordance with GAAP. DIRECTV management uses these measures to evaluate the profitability of DIRECTV U.S.’ subscriber base for the purpose of allocating resources to discretionary activities such as adding new subscribers, upgrading and retaining existing subscribers and for capital expenditures. A reconciliation of these measures to the nearest GAAP measure is posted on our website.
  • 4. Agenda Opening Remarks Chase Carey President and CEO Financial Overview Michael Palkovic Chief Financial Officer Technology Strategy Romulo Pontual Chief Technology Officer Programming and Content David Hill President of DIRECTV Entertainment Eric Shanks Executive Vice President of DIRECTV Entertainment Sales and Service John Suranyi President of DIRECTV Sales and Service Closing Chase Carey President and CEO
  • 6. Agenda • Infrastructure – Satellites and ground – Channel capacity – Customer service network • 2005 financial results • Key operating metrics
  • 7. Planned 2007 Satellite Fleet 2007 Satellite Fleet
  • 8. 2007 Satellite Fleet Capacity Total Channel Capacity (YE 2007) Standard Definition ~1,550 (mostly Ku-Band) High Definition ~1,650 (mostly Ka-Band) Total Channels 3,200 Local Channels ~2,650 National Channels ~550 • 11 DIRECTV-owned satellites each with an average life of over 10 years • Significant backup capacity
  • 9. Nationwide Service Infrastructure Call Center Network Home Services Provider (HSP) Highlights Highlights (YE 2005) (YE 2005) • 11 companies 3 DIRECTV Centers 4,200 employees • 14,150 technicians 19 Outsourced Centers • 8M work orders (15 Domestic) • 85% of total DIRECTV volume 10,500 employees • 5-6 days to activation 22 Total Call Centers 14,700 employees
  • 10. DIRECTV U.S. Subscribers 15M+ Subscribers and Growing Subscriber Highlights • 2.5M Digital Video Recorders (DVR) • 1M High Definition (HD) • 1M Telco • 1M International • >5M have broadband
  • 11. DIRECTV U.S. Subscribers Geographic Composition U.S. Population DIRECTV (YE 2005) 40% 36% A County B County 30% 26% 70% 62% Subtotal 15% 16% C County 15% 22% D County 30% 38% Subtotal 100% 100% TOTAL
  • 12. Attractive Subscriber Base Key Characteristics Population by Income Level • Married male • 35-55 years old 28% 32% • Wealthy • College and/or graduate school • Homeowner U.S. Population DIRECTV <60K/yr >60K/yr
  • 13. 2005 Highlights • Strong revenue, earnings and subscriber growth • Built-out critical infrastructure – Introduced DIRECTV Plus®, HD (mpeg-4) receivers – Launched 3 satellites – HD broadcast centers and backhaul • Enhanced content services – Increased local channel coverage • 12 standard definition markets including Hawaii and Alaska • 12 high definition markets – Launched DIRECTV interactive platform – Significantly expanded international programming
  • 14. DIRECTV U.S. 2005 Financial Results 2004 2005 Customers Gross Additions 4.2M 4.2M Monthly Churn % 1.59% 1.70% Net Additions 1.7M 1.2M Cumulative, Year-end 13.9M 15.1M Financial Revenue $9.8B $12.2B Operating Profit Before D & A $583M $1,500M Capital Expenditures $672M $747M Free Cash Flow $(247)M $536M
  • 15. Adding High-Value Subscribers DIRECTV Gross Subscriber Additions 2004 2005 Gross Gross % of Total % of Total Adds Adds 290K 7% 450K 11% DVRs 80K 2% 150K 4% HD & HD-DVRs 190K 5% 670K 16% Telco Total Platform 4.2M 4.2M Gross Adds
  • 16. DIRECTV U.S. ARPU 2004 2005 Key 2005 Metrics • 1.3 Premium movies/sub Packages/Premiums $52.10 $53.00 /Sports – 55% of subs take at least 1 Premium 4.80 5.90 • 2.6 boxes/new customer Mirroring Fees 2.70 2.50 • 33% PPV rate Pay-Per-View 1.10 1.30 • Fast growing/high margin Ad Sales 0.30 0.90 • DVR/HD growth Advanced Products • Commercial, late fees, 5.95 6.01 Other etc. Total ARPU $66.95 $69.61
  • 17. DIRECTV U.S. Churn (2004-2005) 2.00% Total 1.50% Voluntary 1.00% 0.50% Involuntary 0.00% Jan Mar May Jul Sep Nov Jan Mar May Jul Sep Nov 2004 2005
  • 18. Improving Subscriber Quality (Residential Subscribers) 18% High Risk 36% 39% 30% 24% 64% 61% 70% 76% 82% Low Risk Q4 Q1 Q2 Q3 Q4 2004 2005 # of High Risk 380K 430K 280K 250K 170K Gross Adds # of Low Risk 680K 660K 640K 790K 740K Gross Adds
  • 19. Subscriber Acquisitions Costs (SAC) 2004 2005 Hardware $273 $272 Installation 173 167 Dealer Commission 154 153 Marketing 43 50 TOTAL $643 $642
  • 20. Upgrade and Retention 2004 2005 Basic Boxes/Local Upgrades $440M $420M DVR/HD/HD-DVR 320 360 Movers 140 210 Other Marketing 95 115 TOTAL $990 M $1.1 B Takers (# of transactions) 4M 5M Equipment Revenues $200M $230M
  • 21. Pre-SAC Margin Cost as a % of Variance 2004 2005 Revenue Explanations • 7% programming cost 38.1% 38.6% increase partially offset Programming by ARPU growth 3.0% 2.7% Other Costs Total Programming/ 41.1% 41.3% Other Costs 7.6% 7.7% • Hurricanes Subscriber services • Improved scale partially 8.1% 7.8% offset by higher bad G&A/Broadcast Ops debt expense 10.2% 9.1% • See prior charts Upgrade & Retention Total Cost as a % of 66.9% 65.8% Revenue Pre-SAC Margin 33.1% 34.2%
  • 22. Strong Balance Sheet • $1B net cash position as of YE 2005: Cash and Cash Equiv. $4.4B Total Debt 3.4B Net Cash $1.0B • Expect significant cash flow growth • Comfortable with current credit rating – Have significant borrowing capacity
  • 23. Lease Program Summary • Only set-top boxes are capitalized – For new and existing customers – 3-year depreciable life – Install costs, dishes, commissions are expensed • Lease fee is comparable to mirroring fee • Most other policies remain the same: – 1 and 2 year commitments – DVR and HD programming fees – Stricter credit policy – Upfront payments for high-risk customers
  • 24. Summary DIRECTV is poised for profitable growth and increasing cash flow • Leading digital multichannel TV service provider – 100% digital platform – Unique and exclusive programming – New products/services expected to further differentiate • Strong revenue, OPBD&A, and subscriber growth – Increasing margins due to cost controls and operating leverage • Strong balance sheet with substantial liquidity
  • 26. Technology Roadmap • Consumer premises equipment • Advanced products • Efficiency improvements • Widening the scope of services
  • 27. Set-Top Box Cost Reduction $700 $600 HD DVR $500 $400 HD Basic $300 SD DVR $200 $100 SD Basic $0 1H 04 2H 04 1H 05 2H 05 1H 06 2H 06 1H 07 2H 07
  • 28. Same User Experience Across All Products Basic DVR HD DVR (‘06) HD
  • 30. Whole-Home DVR Functionality HDTV Media Center
  • 31. Second-Generation Ka-Ku Antenna • Weight reduction • Cost reduction • Size reduction
  • 32. Technology Roadmap • Consumer premises equipment • Advanced products • Efficiency improvements • Widening the scope of services
  • 33. HD National Channels (projected capacity) 180 160 140 DIRECTV 120 100 80 D11 EchoStar (est.*) Launch 60 40 Cable MSOs (est.*) 20 0 YE 05 1H 06 2H 06 D10 1H 07 2H 07 Launch *DIRECTV projections, based on 12/05 NCTA data and 01/06 EchoStar announcements.
  • 34. % of HH with Local HD (projected capacity) 100 Cable MSOs (est.*) 80 DIRECTV 60 EchoStar (est.*) 40 20 0 YE 05 1H 06 2H 06 1H 07 2H 07 *DIRECTV projections, based on 12/05 NCTA data and 01/06 EchoStar announcements.
  • 36. VOD Download Service popular content 100’s of hours
  • 37. Broadband VOD Download Service popular content 100’s of hours niche content 1000’s of hours all content under DIRECTV control Internet
  • 38. Technology Roadmap • Consumer premises equipment • Advanced products • Efficiency improvements • Widening the scope of services
  • 39. Signal Distribution Innovations • Multi-dwelling unit solution delivers the full DIRECTV service to MDU residents • Supports all DIRECTV set-tops including DVR and HD • Frequency Translation Module uses a single wire from the dish • Simplifies home installation
  • 40. Return Channel Improvements • Power-line technology will replace difficult phone connections • Data port to connect via customers’ broadband service* *Enabled through satellite delivered software upgrades and existing industry standard high speed data ports
  • 41. Service Improvements • Hard drive expansion device* – Increased storage without need to replace the original DVR – This is a consumer installable device. • Proactive monitoring of user experience* – Improved customer service and reduced truck rolls *Enabled through satellite delivered software upgrades and existing industry standard high speed data ports
  • 42. Technology Roadmap • Consumer premises equipment • Advanced products • Efficiency improvements • Widening the scope of services
  • 43. Integrated Televisions DIRECTV basic box inside provides full DIRECTV experience Kitchen: under cabinet Bedroom 20” flat panel
  • 44. DIRECTV in the Digital Home • “DIRECTV 2 Go” transfer from DIRECTV DVRs • DIRECTV tuner for Media Center and Viiv PCs • Media extender functionality
  • 45. DIRECTV in the Digital Home • “DIRECTV 2 Go” transfer from DIRECTV DVRs • DIRECTV tuner for Media Center and Viiv PCs • Media extender functionality
  • 46. DIRECTV in the Digital Home • “DIRECTV 2 Go” transfer from DIRECTV DVRs • DIRECTV tuner for Media Center and Viiv PCs • Media extender functionality
  • 47. DIRECTV in the Digital Home • “DIRECTV 2 Go” transfer from DIRECTV DVRs • DIRECTV tuner for Media Center and Viiv PCs • Media extender functionality
  • 48. Technology leadership will continue to be a critical success factor.
  • 49. Technology leadership will continue to be a critical success factor. DIRECTV is uniquely positioned to be the leader.
  • 51. Eric Shanks Executive Vice President, Entertainment
  • 52. HD DIRECTV High Definition – 36 local markets covering 58% of the country in June – Up to 76% of the country covered by year-end 2006 – Capacity for 150 national HD channels with nearly 100% local HD coverage by year-end 2007 In 2007, DIRECTV’s HD selection will be superior to at least 75% of cable’s footprint
  • 53. VOD Satellite-delivered content to DIRECTV DVRs – Year End Programming group Hours / week All major networks and sister cable nets ~ 25 Premium network content 15 FX pre-runs 2 DirectFlix 1 Games 2 NFL services 1 Interactive advertising 1 Customer care 1 Customized opt-in content / movies up to 50
  • 54. Broadband Video DIRECTV Broadband Video – Q4 06 • ~ 2,000 titles at launch • Breadth of cable network shows plus more movies, subscription services, non- linear channel content
  • 55. Exclusive Sports NFL Sunday Ticket • Up to 14 games each week, plus more than 100 games in HD • Game Mix channels, interactive scores and stats • Red Zone Channel™ and GameTracker™ • Short Cuts, Highlights on Demand NCAA Mega March Madness • The NCAA® Men's Division I tournament's first 3 rounds • Up to 37 live tournament games from outside your region • Interactive brackets and on-demand scores and stats
  • 56. Interactive YES Network Interactive • First-ever MLB interactive broadcasts • “Star cam” each inning • On-demand scores and stats • Interactive Yankee game during broadcasts
  • 57. Games Platform • DIRECTV GAMESTAR™ – Casual games on the sofa vs. in front of a computer – Watch your favorite shows while playing – Games that appeal to all demographics – Games will be created using some of the most popular brands in the world – DVD games can be delivered in an episodic format directly to the subscriber’s DVR
  • 58. Interactive • Fox News Interactive – Additional footage supplementing existing Fox News Channel stories – Interactive data – business, weather, sports – Customized tracker for stocks and sports teams • What’s Hot – Real-time ratings of the most popular shows currently on DIRECTV
  • 59.
  • 60. Viewer Experience Revamped Program Guide • Redesigned user interface for launch in 2007 • Powerful search and recommendation engines • Designed for personalization • Key elements of “community”
  • 61.
  • 62. John Suranyi President, DIRECTV Sales and Service
  • 63. The DIRECTV Customer Experience RETAIN QUALITY CUSTOMERS Retain Target CONTENT GENERATE TECHNOLOGY PROFITABLE Develop CUSTOMER Acquire SERVICE GROWTH IMPROVE Service Provision QUALITY AND EFFICIENCY OF CUSTOMER CARE
  • 64. Targeting for Profitability • Attract more customers like the 33% who represent 63% of profit • Leverage data on existing customers to find like-kind prospects (address; zip codes) 33% of customers Tier % Customers % Profit account for 63% of profit Hidden heavies 10% 30% High profitability 23% 33% Medium profitability 32% 24% Low profitability 20% 10% Marginal profitability 15% 3% Total 100% 100%
  • 65. Targeting for Profitability (cont’d) • Apply a demographic overlay to understand wants and needs • This group largely represented by wealthier families living in single- family households; over 25 million households TIER 1 “Hidden Heavies” 10% Customers 30% LTV TIER 2 Up and Coming Upscale Educated Empty Nesters “High Profitability” $58K $125K $55K 23% Customers 40 50 59 33% LTV 56% children (kids) 48% children (teens) 13% children (adults) • Track growth of new subs by profitability tiers; we know the starting point
  • 66. Targeting for Profitability (cont’d) • Aggressively compete in 20 “must win” markets • Markets selected based on size, high concentration of profitable customers, penetration rate and growth momentum • Measure based on improvement in penetration
  • 67. Targeting for Profitability (cont’d) • Movers 18M households move each year – Reach through highly-targeted tactics – New mover lists – Alt media – Online – Vacant home mailings • New TV buyers – Over 15 million digital TVs expected to be sold in 2006 – Partner with CE and TV OEMs to drive attachment rates
  • 68. Focus on Growing Direct Sales to Over 30% of Market Share • Increased focus on local efforts – Target by zip code with direct mail, street teams, circulars, door hangers and OOH – Host local events and demonstration at high-profile locale – HSP truck convoys in key neighborhoods • Double alternative media growth by recapturing proven vehicles – Yellow pages, 411, newspaper inserts and ADVO • Grow directv.com acquisitions by 34% – Take control of DIRECTV online search – Launch new prospect site in April – Special online offers
  • 69. Leveraging Key Partnerships • Independent dealers – Pursue dealers with complementary skill sets – Significant changes already made; continue focus on quality customer acquisition • 100% sales commission chargeback extended to six months; pro-rated thereafter, effective January 1 • Telco – Partnerships continue to strengthen and gain momentum – BellSouth extension – Existing customer opt-in offers
  • 70. Leveraging Key Partnerships (cont’d) • Consumer Electronics – Rapid growth of digital TV sales presents new opportunity – Best Buy taking a strong position; in 2006 • MDU – Untapped market opportunity for DIRECTV – Single-wire technology launched in late 2005 – Launched “MDU Direct” in 2005 – Strategic partnership opportunity
  • 71. Composition of Customer Growth Activations by Channel 60.0% 50.0% CE Independent Direct Sales 40.0% MDU Telco 30.0% Commercial 20.0% 10.0% 0.0% 2001 2002 2003 2004 2005 2006 Forecast
  • 72. Customer Care Focus “Improving Service Quality While Reducing Cost” Contact Rates • Service quality provides differentiation (per Customer) 1.4 90% – Improved by 20% from 2004 to 2005 and Service Level 80% 1.2 70% • Improve quality while reducing costs 1.0 60% 0.8 2004 2005 2006(e) 50% Cost per minute $.59 $.57 $.51 40% 0.6 Self Care Cost per customer 30% $3.01 $3.02 $2.88 0.4 Calls per month 20% Service 0.2 10% Level • New technologies drive call complexity 0.0 0% and contact rate 2004 2005 2006 • Service options further increase contact rate
  • 73. Customer Care Network “Leveraging Owned and Outsourced Network to Balance Cost” • Own “critical” customer contacts – Internal support to increase by 50% from 2004 • 95% of Retention to be handled in 2006 Boise • 50% of Technical to be handled in 2006 Call Center – Missoula technical center opens in summer 2006 2004 2005 2006 • Continue to outsource routine support Outsourced 74% 59% 48% and seasonality Domestic • Leverage off-shore/near-shore support Outsourced 4% 11% 22% Off/Near- for economic benefit and flexibility Shore – Ideal for non-critical customer support at Owned 22% 30% 30% 45% savings Domestic
  • 74. Customer Care Infrastructure and Innovation “Invest in People and Tools Dedicated to Solving Customer Needs” • Infrastructure enhancements – National Command Center – Natural Language IVR Agent Online Reference – Knowledge management Information System – Local service centers • Service innovations – Enhance self-care service options LA Broadcast National Command Center Center – Reduce customer call transfers – Further developing email as customer communication tool
  • 75. The Best In-Home Customer Experience “Reducing Cost and Improving Fulfillment Efficiency” • Aggregate volume to drive efficiency and reduce costs – Continue migration of installation activities into HSP network • Improve overall quality and efficiency – Standardized policy and procedure – Expand Quality Control and Customer Satisfaction evaluation • Leverage technology – Deploy dynamic work force management system – Enhance delivery system – STB diagnostics
  • 76. Aggregating Volume and Reducing Cost HSP % of Total Activations $200 80% $190 60% $180 40% $170 Activation Labor Cost 20% $160 $150 0% Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2004 2005 2006 * Example of Regional HSP Price Reductions
  • 77. When and Why Do Customers Churn? Churn by Tenure by Reason 5.0% Mostly voluntary Mostly voluntary and driven by a 4.0% and competitive poor customer offer. experience at point of sale Churn Rate or installation. 3.0% All Reasons Mostly involuntary and driven by credit score. 2.0% Voluntary churn is predominantly Voluntary moving or technical 1.0% Involuntary 0.0% 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 Tenure (Month)
  • 78. Intelligently Manage Retention Resources • Segment customer base to wisely invest – Invest in valuable/profitable customers – Stabilize and grow lower value customers – Decrease the cost to serve lowest value customers Customer % Profit % Customers Treatment Value Segment Protect and acknowledge; Best Customer 1 30% 10% program 2 33% 23% Protect and grow to Best Customer 3 24% 32% Grow 4 10% 20% Retain at minimal cost Decrease cost to serve; manage involuntary 5 3% 15% churn * Example of customer segments within defined region
  • 79. Enabling Best Customer Treatment • Customer tags for execution – New Customer – Anniversary Customer – Best Customer – Competitive Market • The “Hearts” program – Above tags co-exist with Customer Value Segment, displayed as 1,3 or 5 hearts ♥♥♥♥♥
  • 80. Managing Critical Lifecycle Points • First year • Moving • Price change • New competition First Year Program Month 1 Month 3-4 Month 11-12 Welcome Calls/E-mail Offer roll off Anniversary Offers Reinforce benefits/problem Selling and Right Sizing Hardware offers, Programming resolution offers Welcome Brochure/Email Channel Line-up Guide/ Tips and Tricks
  • 81. Rewarding the Best Customers Best Customer Loyalty Program • Provide superior service – Priority call center support – Next day service calls (same day service in some cases) – Free in-home service calls – Four (4) PPV coupons per month • First to know about new offerings • Participation in customer advisory board • Rewards – Holiday card with retail discount – Tickets to CD USA taping for local customer
  • 83. U.S. Pay TV Market 2006-2008 Net Subscriber Forecast * 110 Telco 2-3M 4-5M Satellite (1M) Cable/Other 50 2002 2003 2004 2005 2006E 2007E 2008E * Analyst Consensus
  • 84. Targeted Subscriber Initiatives Initiative Market Weaker Cable Systems 20-25M subscribers Household Formation 1.5-2M/year Movers 18M/year Verizon, BellSouth and Qwest Strategic Partners have 60M homes in their territories Demographic Targets Sports, Music, Family MDU (20M+), Ethnic Niches Programming (19M: 13M Hispanic, 6M all other)
  • 85. Advanced Products Growth Total Subs ~18M HD/HD-DVR DVR 2005 2006E 2007E 2008E
  • 86. ARPU 2005 2008E 3 Year Assumptions Packages/Sports/ $62 $68 • ~3% price increase/year Premium/Other • 2.6 boxes/customer Mirroring 7 10 • 50%+ penetration of Fees/Advanced HD/DVR Products • Aggressive growth driven 4 7 by advanced box PPV/VOD/Advertising penetration • Telco bundle discount, free Discounted (3) (4) or discounted Programming programming, etc. Total $70 $81
  • 87. Subscriber Acquisition Costs (SAC) (Excludes Benefits From the Lease Program) $700 DVR/HD Advertising/Marketing Commission/Direct Sales Installation Basic Box/Dish $0 2005 2006E 2007E 2008E
  • 88. Advanced Products Drive Greater Value New Customer Returns (Excludes Benefits From the Lease Program) Basic Bold type reflects a DVR HD HD-DVR 2-3 year outlook Box ARPU $64 $78 $86 $89 Current $64 $93 $109 $115 Variable Margin 38% 44% 41% 45% Current 38% 47% 46% 46% Monthly Churn % 1.8% 1.0% 1.0% 1.0% Current 1.9% 0.6% 0.5% 0.5% SAC* $515 $680 $710 $660 Current $595 $710 $820 $730 31% 56% 45% 57% After-tax IRR Current 23% 63% 65% 66% *Includes equipment revenues collected from customers
  • 89. Churn • More Discipline / Tighter Credit Policy – Improve quality of new customers – Better aligned dealer incentives – 1-2 year commitment • Increase Penetration of Advanced Products – DVR – HD / HD-DVR – Gateway / portable devices / etc. • Improve Content and Service – Differentiated / unique content – Installation / customer service
  • 90. Upgrade and Retention Costs (Excludes Benefits From the Lease Program and cost of HD swaps) $1.2B DVR/HD Movers Other marketing costs Basic Box/Local Upgrades (SD) $0 2005 2006 2007E 2008E Number of 5.0M 4.8M 5.1M 5.3M Transactions Cost of $220 $240 $235 $230 Transaction
  • 91. Advanced Products Drive Greater Value Existing Customer Upgrades Basic Bold type reflects a DVR HD HD-DVR 2-3 year outlook Box ARPU $70 $78 $86 $89 Current $70 $93 $109 $115 Variable Margin 43% 44% 41% 45% Current 43% 47% 46% 46% Monthly Churn % 1.7% 1.0% 1.0% 1.0% Current 1.8% 0.6% 0.5% 0.5% Cost to Upgrade* $90 $160 $290 $250 Current $170 $290 $400 $410 57% 84% 50% 77% After-tax IRR Current 19% 86% 83% 88% *Includes equipment revenues collected from customer
  • 92. Pre-SAC Margin Cost as a % of Revenue 2005 2008 38.6% 40% Programming Residuals and Other 2.7% 3% Costs 7.7% 6% Subscriber Services 7.8% 7% G&A/Broadcast Ops 9.1% 8% Upgrade & Retention Total Cost as a % of 65.8% 64% Revenue Pre-SAC Margin 34% 36%
  • 93. DIRECTV U.S. Capital Expenditures* HD Ground $782M Maintenance Satellites $672M $300-400M 2004 2005 2006E 2007E 2008E *Excludes lease program
  • 94. Free Cash Flow Key 3-Year Assumptions – Low double-digit revenue CAGR – Pre-SAC margin increases beginning in 2007 – Acquisition costs remaining relatively flat – CapEx of $300-400M annually *Analyst consensus adjusted for nonconsolidated assets
  • 95. DIRECTV Latin America Update 3.7M Attributable Subscribers Brazil (1.4M subscribers) • Pending regulatory approval Mexico • Subscriber migration (1.2M subscribers) after regulatory approval • Subscriber migration • 72% equity ownership at completed in 3Q/2005 close • Deal closed 2/16/2006 • 41% ultimate ownership Pan Americana (1.1M subscribers) • Mergers and consolidation completed in 2005 • 100% equity ownership
  • 96.
  • 97. Non-GAAP Financial Reconciliation Pre-SAC Margin 2004 2005 2008 $B Operating Profit (Loss) $0.0 $0.8 $2 Plus: Subscriber acquisition costs $2.6 $2.7 $3 (Third party and Direct) Plus: Depreciation and amortization $0.6 $0.7 $1 expense Pre-SAC margin $3.2 $4.2 $6 Revenue $9.8 $12.2 $17 Pre-SAC margin as a percentage of 33.1% 34.2% 36% revenue
  • 98. Non-GAAP Financial Reconciliation Free Cash Flow 2004 2005 $M Free cash flow ($247) $536 Plus: Cash paid for property & equipment $249 281 Plus: Cash paid for satellites 423 367 Net cash provided by operating activities $425 $1,283 Cash Flow Before Interest and Taxes 2008 $B Cash flow before interest and taxes $3.1 Plus: Cash paid for satellites and property & equipment 0.3 Less: Net interest and taxes 0.9 Net cash provided by operating activities $2.5