1. Presentation to Analysts
Your IT Partner
CMC Limited

2. isclaimers
This presentation includes statements which may constitute forward-looking
statements. These forward-looking statements include our financial and
growth projections as well as statements concerning our plans, strategies,
intentions and beliefs concerning our business and the markets in which we
operate. These statements are based on information currently available to us,
and we assume no obligation to update these statements as circumstances
change. Although the company believes that the expectations contained in
such forward-looking statements are reasonable, it can give no assurance that
such expectations will prove correct. These are risks and uncertainties that
could cause actual events to differ materially from these forward-looking
statements.
This document is being supplied solely for information and may not be
reproduced, redistributed or passed on, directly or indirectly, to any other
person or published, copied in whole or in part, for any purpose without the
consent of the company in writing.
CMC Limited

3. genda
. Company Overview and Strategy
. Customer Services SBU
. Systems Integration SBU
. ITeS SBU
. Education & Training SBU
. HR Overview
. Financials and Subsidiary Company Overview
CMC Limited

4. 1. Company Overview and Strategy

5. ision Statement
We shall operate globally and bring the benefit of Information Technology to continuously
improve the productivity of our customers and quality of their products and services
As a part of TATA group, we shall align ourselves with the TCS vision – Global Top 10 by
2010
We shall be a vibrant organization where openness, trust, team work, simplicity and
innovations are valued and promoted
CMC Limited
CMC Limited

6. MC - Pre Acquisition
n Incorporation of n CMC takes up the n Aligns business focus n Partial Divestment by n Reorganises
Computer maintenance of 800 along vertical markets GoI businesses into five
Maintenance IBM installations like transportation, strategic business
Corporation Limited spread across India. mining, power and units
Initiates training banking
courses
n Sets up INDONET
predominantly to
clients
1975 1976 1978 1984 1986 1991 1992 1993 1995 2001
n Commences n Diversifies activities n Acquires Baton n Listing on Indian n Tata Sons Limited
operations to include “turnkey” Rouge International Bourses acquires 51% stake
projects, IT Inc. in USA – a step in CMC
education, software towards globalisation
development. (renamed as CMC
Renamed CMC Americas, Inc. in
Limited 2003)
CMC Limited

7. MC - Post Acquisition
350
Significant focus on growth through value Acquisition
by TCS
addition & synergies
300
Ø Focus on international markets by leveraging
CMC’s knowledge base and TCS’ international
presence
250
Ø Leverage on domain skills to provide IT centric
solutions
200
Ports
l
Stock exchange 150
l
Banking
l
100
Ø Adoption of TCS best practices
50
0 Apr-01 J ul-01 Oc t-01 J a n-02 Apr-02 J ul-02 Oc t-02 J a n-03 Apr-03 J ul-03 Oc t-03
CMC SENSEX
CMC Limited

8. verview of Company
26% 51%
Government of India
Tata Sons
(“GoI”)
23%
Public shareholders
100%
CMC Strategic Business Units
CMC Americas,
Systems Customer Education &
ITES
Inc.
Integration Services Training
n International
n Project n Hardware supply n Software and n Value added EDI
Services
implementation, & support hardware training network, Forms
integration & services, network through 200 processing, Web
Maintenance of design / centres to design and
software products / implementation corporate and hosting, data
solutions services retail clientele centre services
CMC Limited

9. rganisation Chart
S Ramadorai
Chairman
R Ramanan
Managing Director & CEO
Geography Industry Practice Strategic Business Unit Corporate Function
Bhushan Mohan C V Rammohan A S Rajyadaksha
JK Gupta
India – North BFSI Customer Services
CFO
Chinta Prakash G Bhulokam S Balakrishanan S V Ramanan
India – South Shipping Systems Integration HR, Internal Systems,
Planning & Quality
Corporate Communications
S Balakrishanan SPS Mahindroo Saibal Ghosh
India – West Defense Education & Training
Chinta Prakash
R&D
A K Bhattacharya Rathin Roy V Rajaraman
India – East Insurance ITES
Vivek Agarwal
Company Secy. & Legal
Rajiv Mathur Bhushan Mohan
Americas Transportation
G Venkatraman K C Rehani
Europe E-governance
Vinodh Lakshaman A K Singh
MEA Mining
CMC Limited

10. i Company Overview and Strategy - Business Model

11. usiness Model
Vertical Domain Expertise
Oil & Gas, Electrical
Energy
E-Governance
Financial Services
Banking, Insurance,
Industrial
Defense
Railways, Ports,
State Transport
Mining etc.
Transport
Capital Markets
System Integration
Technology Expertise
Software Products and Development
Infrastructure Management
Education & Training
Matrix Structure to Provide Value Added Services to Clients
CMC Limited

12. iversified Business Mix(1)
FY03
FY02
Customer Services 16%
15%
4% System Integration 5%
4%
9% ITES
55% 54%
Educational Training
20%
14% International
3% 1%
Others
Growth
80%
60%
40%
55.7%
43.7%
20%
6.8% 13.9%
0%
-20% -49.4%
-40%
-60%
Customer Services System Integration ITES Educational Training International
Growth driven by International business - effective leveraging of TCS
(1) Standalone financials ; Year ending March 31
CMC Limited

13. 1 Financial Performance: Segmental Revenue(1)
FY04
FY03
20%
Customer Services
4% 11%
System Integration
6%
5%
ITES
63% 2%
Educational Training
International
46%
23%
17%
Others
2%
1%
1) Standalone financials
CMC Limited
CMC Limited

14. trategic Business Units
System Integration Customer Services Education & Training ITES
n Systems Consultancy n Third party maintenance of n Entry level courses n Corporate Intranet
hardware and software
n Software products and n Professional Development n Network management,
n Equipment Supply and
customized solution courses Managed Data Network
Integration Services, Help Desk
n Software maintenance n Vendor certified courses
n Networking Services and n EDI
n Turnkey Projects n Customised courses for
Consultancy n Database services
specific training needs of
n Environmental Engineering companies n Web design & hosting
and Facilities Management
Services Offered n Career Development n Forms Processing
n Developed a range of courses n Data Centre Services
products n Degree Corses
ØElectronic
communications,
networking, message
handling systems,
DGPS based vehicle
tracking system etc.
n Over 1000 trained n Present in over 150 n 200 training centers n Over 70 trained people
professionals with expertise resident services locations catering to 25,000 students n Supports TCP/IP and X25
on different platforms and over 500 non-resident every year protocols
service locations
n 100 people strong Real Ø6 owned centres n 64 kbps leased links
n The only company
Time/Embedded Systems located in Ahmedabad, connections across 9 cities
group worldwide to support 40 Bangalore, Calcutta, - Delhi, Mumbai, Calcutta,
different manufacturers like Chennai, Hyderabad,
n Experience on range of Chennai, Bangalore,
IBM, HP, Compaq, Sun, Mumbai, New Delhi,
areas like –BFSI, Image Hyderabad, Ahmedabad,
Silicon Graphics, CISCO, Pune, Vishakapatnam
Skills / processing & Biometrics, Pune, Vizag
Entrasys Ø15 in association with
SCADA solutions, Real n Redundant data links at
Infrastructure n Expertise in IVR solutions,
Time/embedded systems, leading educational each location ensure higher
e-Commerce, e- Credit Card Authorisation institutions like RECs, reliability & uptime
Governance, Mobile services, Internet / Intranet Jadavpur University,
Computing, Multimedia, services, Smart Cards and IMT Ghaziabad &
Large scale Database POS terminals Calcutta, Engg. Staff
Solutions College of India
ØApprox. 180 franchisee
centres spread over the
country
CMC Limited

15. nternational Operations
CMC provides end-to-end IT solutions to international clients through its international operations and CMC
Americas
Skills & Infrastructure
Services Offered
n Custom software design and n Around 700 professionals working on
development international projects
n IT, e-business process consulting n Relationships with leading US
Companies predominantly through
n Turnkey project design, implementation
staffing services
and management in a variety of
n 10 offices in the USA, one each in the
industries
UK and Dubai
n IS / IT outsourcing
n IS / IT staffing
CMC Limited

16. ii. Company Overview and Strategy - Key Differentiators

17. ey Differentiators
Wide range of service
Strong Growth in Key
offerings & domain
Segments
expertise
Large project execution
Sizeable Resource Pool
capability
Well Recognised R&D
Strong client base
capabilities
Sales and support reach
in the domestic market
CMC Limited

18. Strong Growth Projected in Key Segments
(Rs. Cr)
Domestic IT Market
60,000
Total Rs.55,925 Cr
%
4,975
.0
20
50,000
=
R
G
CA
13,865
40,000
10.0%
%
6.6 4,499
1
R=
G
CA 20.6% 4,053
30,000
Total Rs.26,952 Cr
22.5% 4,838
3,393
15.8%
5.4% 6,546
20,000 Total Rs.17,002 Cr
12.2%
30.5%
1,996
2,897
2,257
7.2%
2,947 23,695
25.0%
3,055
22.3%
1,620
10,000
1,234 13.9%
2,070
9,705
15.9%
6,234
0
FY00 FY03 FY07E
Systems Peripherals Networking Packaged Software Domestic Services Others
Domestic IT market has recorded strong growth in the past and is expected to grow similar rates
in the medium term as well
Source: Dataquest for the period FY00 - FY03 and IDC for FY07E
CMC Limited

19. ide Range of Service Offerings & Domain Expertise
Banking & Finance
Transportation
E-Governance
Criminology
Insurance
Defense
Power
Mining
Customer Services and System Integration
vices
n TC/4 Retail n GENISYS - n Container n OSKER - n NIRDESHAK - n Air defense n FACTS - n VISTA/VOICE
meworks/ Banking Branch and Handling SCADA based GPS based handling Completely n Healthcare
System division Systems energy and vehicles systems automated solutions
tware automation power tracking fingerprint
n VECTOR - n Cargo n Radar data n Treasury
ets solutions system identification
n Interactive
Stock Management processing management
and retrieval
n Load Dispatch n CRYSTAL -
Exchange Voice Systems systems n Networking
solution
System for Response Mine planning
n Railway n Distribution n Airfield lighting
Online Trading Systems package
Reservations automation and control
n VEDAS - n ERP for mines systems
n Freight n Sub Station
Depository n Embedded
Management automation
Solutions software
n Hardware n Demand side
n DIGIPURSE systems
solutions management
n ARTS
n CUPS
CMC has a vast depository of ready packages and software
CMC Limited

20. arge Project Execution Capability – Indian Railways
Background Key Challenges Key Achievements
n IMPRESS n
Over than 10 mm passengers a day Delivery of very large engagement on turnkey
basis in short time frame.
Ø Change management from manual to
Over 250,000 freight wagons & 7000
computerized reservation and ticketing n
locomotives Scalable, maintainable, extendable, secure and
reliable solution: Open architecture
Ø Proliferation of system to remote locations
Over 6,000 passenger trains everyday
n Development of state-of-the-art solution: Multi
Ø Creating a robust passenger reservation
Over 8,000 railway stations
technology platforms, more than 3000
system with > 99.5% uptime
15 Zones and 68 divisions subroutines and 800000 lines of computer code
n FOIS
Over 20,000 stock items at 200 depots
Ø Implementation at over 80 districts with
over 2000 users
Ø >99.5% uptime n FOIS - Enhanced functionality covering goods
sheds and wagon reporting with 3 tier
Ø Setting up all India Communication
application software using Oracle and Tuxedo
network
Middelware
n ARTS
Project Objectives Ø Rugged hardware with embedded
software to meet stringent data security
n Arts - Universal ticketing counters
requirement
Design and develop a complete software
solution to implement an integrated multi- n MMIS
passenger reservation system (IMPRESS)
Ø Robust online system to integrate 5 n MMIS - Handling 10000 complex material
Freight Management (FOIS) functional modules transactions per day, more than 1000 forms,
2000 reports and 500 queries
Ticketing of Unreserved passengers (ARTS) Ø Replicate data from remote places
n MMIS - Developed Work Flow system
Materials Management (MMIS)
management unique to Indian railways
We have track record in executing large, multi-location projects on time and at high quality
standards
CMC Limited

21. trong Sales and Support Reach within Domestic Market
Regional Offices
Corporate Office
Branch Offices
R&D Centre
Chandigarh
New Delhi
Jaipur Lucknow
Ahmedabad
Vadodara Calcutta
Mumbai
Pune
Visakhapatnam
Hyderabad
Bangalore
Chennai
Well established sales and services network across the country
Strength of Sales & Marketing team – over 200 employees
1 Employee numbers as on November 30, 2003
CMC Limited

22. ell Recognized R&D Capabilities
Vision –To develop comercially viable, high quality IT products and services using state-of-art technology to
contribute to CMC’s long and medium term business goals. Key activities include :
Ø Development of products
Ø Development of technology to support business activities of SBUs
With over 200 employees CMC’s R&D division forms the nucleus of CMC’s product development
n Real-Time Systems Group
Key
Technology n Embedded Systems Group
Groups
n Pervasive Computing Group
n Image processing and pattern recognition
n Pervasive computing
n Process Control
Areas of n Networking and communications
Specialization
n Object oriented methodologies
n Real time embedded systems
n Internet security and e-commerce
CMC Limited

23. izeable Resource Pool
Employee strength as of 30th November, 2003 - 3,074
Experience-wise Break-up of Employees Qualification-wise Break-up of Employees
10 to 15
>15 yrs Diplomas
yrs
16% 12% Others
8%
2%
< 2 yrs
to 10 yrs 15%
26%
Post
Gradua
Graduates
&
59%
Profess
als
2 to 5 yrs 27%
35%
50% of Regular employees have more than 5
Large resource pool of trained engineers in
years of experience. This pool serves as a
diverse technologies with varied skill sets helps
resource for CMC’s complex project management
in end-to-end service delivery
capabilities
CMC Limited

24. iii Company Overview and Strategy - Strategy

25. ndustry Growth Drivers
Increased investments by financial institutions and banks in upgrading IT infrastructure
Increased investment in IT by central & state governments
Ø e-governance initiatives: AP, Karnataka, Tamil Nadu
Ø Automation initiatives: revenue & land records
On-going reform & restructuring in power sector with increased use of IT
Investments by Indian Corporates in IT to enhance competitiveness
Leverage Domain expertise for International projects
CMC Limited

26. MC Strategy
Value added services
Leverage domain expertise
Leverage Group synergies
Focus on quality and internal efficiencies
Focus on international market
Customer focused R&D
CMC Limited

27. MC Strategy
Integrated end-to-end solutions
n
Focus on large complex projects with multiple SBUs
n
Strategic partnerships with
Value Added n
Services Large customers
n
Vendors
n
Academic institutions
n
Transportation - rail, road and shipping
n
Banking, Financial institutions and Insurance
Leverage Domain n
Expertise Power and Mining sector
n
Biometric security
n
Joint bidding for large domestic projects
Leverage Group n
Synergies Leverage marketing network for international business
n
CMC Limited

28. Transportation - Rail, Road and Shipping - Our Service Offering
Railways
Ø Design and develop a complete software solution to implement an integrated multi-passenger reservation system (IMPRESS)
Ø Freight Management (FOIS)
Ø Ticketing of Unreserved passengers (ARTS)
Ø Materials Management (MMIS)
Shipping
Ø Products
MACH (MArine Container Handling System) - for container terminals
l
CALM (CArgo Logistics Management System) catering to Bulk, Break-bulk & Ro-Ro operations
l
WARM (WARehouse Management System)
l
SWIM (SoftWare for Intelligent Messaging System) - An EDI engine
l
Ø Services
IT Consultancy Services, Professional Services, Training, Project Management Services, Software Implementation
l
Services, Migration Services, System Integration, On-site Support Services, Remote support services
NIRDESHAK – DGPS based Vehicle Tracking System
ARTS / POS – Ticketing Solutions
CMC Limited

29. anking - Our Current Offerings
Core banking – TC/4 – Retail, Treasury, Trade Finance, Risk Management
e-banking products - Gate-e-way, e-cheque, Credit card, WISeBank, I-Cert, Cheque Truncation
Branch banking – BRAINS 2000
Coop banks - B2K & COINS
Home Loan System
Payroll & HRMS
DpSecure
Services – Networking, Infrastructure development, Hardware supply and maintenance, Facilities
management
Education and Training
Authentication service
Event Notification Service
CMC Limited

30. ecurities – Our Offering Suites
Mints DpSecure
Back-Office
Interfaces MULTEX ITS
Stock Exchange BOLT VECTOR DTSS eVECTOR GILT BBS
Commodities Exchange DTSS
Clearing & Settlement VSTAR DTSS
Depositories VeDAS
CMC Limited

31. nsurance – Our Service Offerings
Product / Solution development for existing clients
Research and development covers Business requirements & new technology
Maintenance and Technical Support to clients
Product Upgrade and Version Management
Regular in house training programs
Proactive market development through
Interactions/ presentations/ demonstrations
l
Participation in seminars/ conferences
l
Products
Ø GENISYS (General Insurance Systems), GENISYS Enterprise, GENISYS Configurator
Ø PROMPT (Call Registration & Management S/W)
Ø InFAcS (Integrated Financial Accounting System)
CMC Limited
CMC Limited

32. iometric Security
Finger Print Analysis & Criminal Tracing System (FACTS) is the CMC Flag ship product in the area
of Biometrics. Activity Scope includes providing Fingerprint based person identification solutions to :
Ø Law Enforcement Segment
Ø Civilian Segments
Product line includes ;
Ø FACTS Central: High-end full fledged AFIS
Ø FACTS Finder: Scaled-down AFIS on a desktop
Ø FACTS Remote Query Terminal: Limited featured AFIS on a desktop
Ø Criminal Attribute Database: Criminal non fingerprint Attribute database
CMC Limited
CMC Limited

33. MC Strategy
Quality & excellence initiatives: CMM, CMMI, TBEM
n
Focus on Quality Certification drive: ITIL, CCIE, CCNA
n
& Internal
Marketing excellence: Mark@cmc
n
Efficiencies
Improving manpower utilization
n
Focus on Improving reach: Dubai office
n
International
Geography focus: developing strategy for - CIS, Ibero America, Middle east
n
Markets and
Leveraging domestic project experience for private sector and international markets
Indian pvt sector n
Smart card
n
SCADA / Metering solution
Customer n
Focussed R&D Finger printing for civilian applications
n
GPS / GIS
n
CMC Limited

34. SCADA
Products
Ø OSKER - Unix based SCADA Product
Ø Winspire – Windows based SCADA Product
Ø SETSS - RDSO approved Standard Electric Traction Scada Software
Ø Distribution Management System(DMS) and Energy Management System(EMS) for better monitoring,
analysis, operations and coordination of power distribution network and power transmission network
Key Focus Areas
Ø Power - Generation, Transmission, Distribution
Ø Oil & Pipeline
Ø Transportation
Ø Process Automation
CMC Limited
CMC Limited
A TATA Enterprise

35. MC - SWOT
Strengths
Ø Business model, combines both Hardware maintenance, IT services & IP portfolio for international and
domestic markets
Successful transition from hardware maintenance provider to a solution provider of full cycle complex projects
l
Multi-faceted experience
l
Leverage on domain skills to provide IT-centric solutions
l
Ø Largest third party maintenance company in India
Ø Repository of ready packages/software that can be replicated
Ø Large client base, serviced over the years, that can be efficiently leveraged for greater wallet share through
cross-selling
Ø Trusted and Respected brand – Combination of ethics & culture of the TATA group and positive PSU legacy
Opportunities
Ø Growth through value addition and synergies
Ø Surging domestic IT demand
Ø Potential for leveraging domestic skills in international market and with private sector clients
Ø Leveraging product suites in various projects
Ø Platfom to launch and bid for large end-to-end IT services/infrastructure management projects, jointly with
TCS
CMC Limited

36. MC - SWOT
Weaknesses
Ø Revenues mainly from price-sensitive domestic business
Ø High exposure to government entities (Railways, Ports, Defence, Customs)
Ø End-user industries and complex nature of projects lead to long sales cycles
Ø Pressure on employee costs
Ø CS/SI businesses witnessing emerging models with higher capital intensity
Threats
Ø Global IT companies entering Indian market expected to intensify competition
Ø Revenues dependent on IT spending budgets
CMC Limited

37. ey Differentiators - Summary
Wide range of service
Strong Growth in Key
offerings & domain
Segments
expertise
Large project execution
Sizeable Resource Pool
capability
Well Recognised R&D
Strong client base
capabilities
Sales and support reach
in the domestic market
CMC Limited

38. 2. Customer Services SBU

39. verview
2002-03 revenues from Customer Services (CS) – Rs. 336.10 crs, CAGR for the last 5 years-
17%
H1 revenues from CS – Rs.216.07 crs
Service offerings
Ø Facility Management - Help Desk Management
Ø Desktop Management - Server Management - Network Management
Security - N/w Security, Audit
Storage – SAN, NAS
Building Management System – Video conferencing, Access control, AV system
CMC Limited

40. fferings of CS SBU
Hardware Support
Ø Sizing/Configuration/Specking
Ø EQS
Ø ICW Services
Networking
Ø Design
Ø Topology
Ø Implementation
Ø Support/NOC
Ø N/W Audit
CMC Limited

41. arket analysis
Govt. Dominated market
Ø Slow decision-making process
Sluggish growth in Govt. Sector
Competiton from local PC manufacturers
Emergence of new competition
Non-Conventional payment models - e.g. Lease, BOOT, Rental
ASP model
Pricing pressure - depleting margins
Contd.
CMC Limited

42. echnology trends
Technology
Ø High multiplier effect on CMC’s share in total business segment growth
Ø Embedded systems
Ø Remote Infrastructure Management System(RIMS)
Ø BPO/IT Outsourcing
Ø Network Operating Centre (NOC)
CMC Limited

43. MC’s Value Proposition
Business strengths
Service strengths
n Multi vendor support
n Geographical spread
n 18 major offices
n Highly skilled manpower
n 180 service locations
n One point support to customers, including
n 520 non-resident locations
EES
n Regular training and certificationprograms
n Tie-ups with industry leaders
Technology strengths
n Accreditations
Global strengths
Ø Cisco - Silver partner
n IP Telephony Ø Microsoft - GOLD and MAPS
n Wireless LAN Ø Sun - SCFE
n Security/VPN Ø IBM - ASP
n Storage solutions n Tie-up with industry leaders
n Video conferencing Ø IBM, HP, Cisco, Enterasys, Sun,
Silicon graphics, Stratus, CA,
Microsoft, Oracle etc.
CMC Limited

44. rocess driven
ITIL service management processes
24x7 call despatch center at all CMC offices
Stores, spares available at each CMC office and at major customer locations
Escalation procedure
CMC Limited

45. ervice Network
Chandigarh
New Delhi
Lucknow
Jaipur
Calcutta
Ahmedabad
Nagpur
Mumbai
Pune Visakhapatnam
Hyderabad
Bangalore
Chennai
CMC Limited

46. trategy
Value Added Services
Ø Integrated end-to-end solution
Ø Focus on large complex projects with other SBUs
Ø Strategic partnership with large customer/ OEMs
Ø High-end value added jobs
Leveraging Domain Expertise
Ø Transportation – GIS/GPS
Ø Mining/ Power - RTS/SCADA/GIS
Ø Biometric security
Contd.
CMC Limited

47. trategy
Leveraging partner’s strength
q OEMs, Group companies
International Marketing
Franchising low `value-added’ business
Targeting private corporates
Disaster recovery solutions
Focus on quality & internal processes
q TBEM, CMMI, OLPICS
Diversification
Certification -ITIL, CCIE
CMC Limited

48. 3. Systems Integration SBU

49. verview
2002-03 Revenues from Systems Integration(SI) – Rs.9634 lacs, CAGR for the last 5 years-19%
H1 Revenues from SI – Rs.3810 lacs
Systems Consultancy Product Development
§ §
Requirement Analysis Target Markets
§ §
Specifications Analysis Product Specifications
§ §
Design and Integration Product Core Groups (IP)
Service Offerings
§ §
Solutioning Development and Upgrades
§ §
Software Audits Deployment, Support, Maintenance
§ Security Audits
Systems Development
§ Program/Project Management
§ Software Development
§ Integration
§ Deployment
§ Support and Maintenance
§ Training
§ Onshore and Offsite Projects
CMC Limited

50. arket Requirements
Current Market Requirements
Ø Ready to deliver products
Ø Integrated end-to-end solutions
Ø Speedy delivery and geographically spread implementations
Ø Price sensitive
Ø State-of-the-art, N -Tier, WEB enabled, WAP Based, Latest version
Ø Growing interest in E-commerce based applications
Ø Enhanced support and maintenance
Ø IT enabled services
CMC Limited

51. arket Analysis - Domestic
The Domestic Market Opportunities
Ø Government
N Tier Solutions, E-Security, E-payments, Wide area networks
l
Potential of Re-engineering legacy systems as well as new prospects
Ø Private Sector
Large ERP based solutions
l
Packaged solutions (COTS)
l
Provide Implementation and Maintenance Support for Packaged Products
CMC Limited

52. arket Analysis
The International Market Opportunities
Ø Products & Solutions Market
MEA, East Europe, Some of the APAC countries
l
– Banking
– Securities
– Biometrics
– Transport
Potential of Re-engineering legacy systems
Ø Professional Services
Offshore and Onsite
l
US, Western Europe
l
– Various Domains e.g.. Power, control systems, e-Gov applications
– Technologies such as RDBMS, DWH, Unix, C, C++, VB, VC++ etc, N Tier
CMC Limited

53. ur Market Differentiators
Large product portfolio
Proven domain expertise
Leader in domestic SI business
Major share in domestic market
Nation-wide service and support network
Excellent track record of large turnkey projects
Perceived by the market as the organisation having
Ø Reliability
Ø Responsiveness
Ø capabilities to be a long term partner
CMC Limited

54. ertical Industry Practices
Banking & Finance
Transportation
E-Governance
Criminology
Insurance
Defense
Power
Mining
n TC/4 Retail n GENISYS - n Container n OSKER - n NIRDESHAK - n Air defense n FACTS - n VISTA/VOICE
Frameworks/ Banking Branch and Handling SCADA based GPS based handling Completely n Healthcare
System division Systems energy and vehicles systems automated solutions
Software automation power tracking fingerprint
n VECTOR - n Cargo n Radar data n Treasury
Assets solutions system identification
n Interactive
Stock Management processing management
and retrieval
n Load Dispatch n CRYSTAL -
Exchange Voice Systems systems n Networking
solution
System for Response Mine planning
n Railway n Distribution n Airfield lighting n CM Info System
n Police Station
Online Trading Systems package
Reservations automation and control
n Commercial
Computer-
n VEDAS - n ERP for mines systems
n Freight n Sub Station Taxes
isation
Depository n Embedded
Management automation
Solutions software
n Hardware n Demand side
n DIGIPURSE systems
solutions management
n ARTS
n CUPS
CMC has a vast depository of easily customisable packages and software
CMC Limited

55. omain Expertise & Market Share
n Domestic Market Position
Niche Verticals
Ø Securities, Stock Exchanges Ø Dominant
Ø Insurance Ø Dominant
Ø Fingerprint Technology Ø Market Leader
Ø Defense Ø Major Key projects
Ø E-Governance Ø Major Player
CMC Limited

56. elivery Strategy
Delivery Strategy and Processes
Type System Integrator Role Industry Practice Role
TurnKey Implementation and PM Sizing, Customisation, Product delivery, Pilot
Implementation
Own Products Implementation and PM Customisation, Delivery, Pilot Implementation
Third party products Implementation and PM Identification, Relationship management with the
third party
One time delivery of third Delivery and Implementation Relationship management with the third party
party products
Services Delivery, Implementation and support Customer relationship
Training Delivery and Support Identification, Relationship management
CMC Limited

57. everaging the Domain
Securities – Various stock exchanges
Fingerprint System – Criminal and Civilian applications
Defense - Embedded Systems, Real Time Systems, High end SW development, Simulation
Power - Distribution Automation, SCADA, Energy Management, Utility Billing
Transportation - Passenger Reservation, Freight Management, Ticketing Systems, POS, Marine
Container Handling, Cargo management
E-Governance - RDBMS, 3 Tier applications, large systems integration, Delivery platforms,
common application groups
CMC Limited

58. roject Delivery Strategy
Skills Upgradation strategy
Ø Domain Skills
– Tie-up with Partners - Oracle, MS
– Empanel Domain Consultants
– Participating in Seminars/ Workshops etc.
Ø Technology Skills
– Keeping track of emerging technology trends and
– Identifying training needs
– Encourage to achieve technology certification
– Sustain specialist groups in application area
– Build System and Application architecture groups
CMC Limited

59. roject Delivery Strategy
Quality/ Productivity improvement strategy
Ø CMM KPAs in place
Metrics collection in Practice
l
All delivery centres at level 5 by 2nd Quarter 2004-05
l
Relationship/ Account Management strategy
Ø Identifying Accounts to be managed by IP or SI Champions
Ø Placing Delivery Personnel in the regions to own all delivery responsibilities
CMC Limited

60. elivery Process
Delivery Teams
Ø Technology Based teams
Ø Delivery Head - Project Manager
Ø Continuous customer interactions through reviews
Ø Project Monitoring Tools
Ø Customer feedback/complaints system
Ø Compliant redressal
Ø Support and Maintenance strategy
Ø Release management
Ø Configuration Management
CMC Limited

61. ajor Strengths - Recap
Large product base
Fast delivery and implementation
Continuous technology upgradation
Leading edge technologies
Global Exposure
Leverage Product based solutions
CMC Limited

62. ey Challenges for CMC
Competition from smaller companies
Shortened project life cycles
Increased Demand for COTS
Pressure on margins
Global majors in domestic market
CMC Limited

63. ur current value proposition
Long term trusted partner
Ø CMC is always willing to travel that extra mile to ensure the success of the project and to partner with the
customer through his business cycle
CMC offers win win solution to its customers based on long term customerretention
strategy
CMC Limited

64. 4. ITeS SBU

65. verview
2002-03 Revenue 3100 Lacs, CAGR 45% for the last 3 years
H1 Revenues from ITeS – Rs. 1747 lacs
Significant domestic presence in the forms processing market
Leading supplier for Election Commission of India
Have set up over 15 corporate web sites which could be expanded to provide composite
services
Have a largely satisfied customer base
Executing the largest ICR project in the country
CMC Limited

66. MC’s service offerings leverage on its strengths
INDONET - Data Center & Business Continuity Services
INDOCZ - Document Management Services
INDUCTZ - Examination / Recruitment Services
INDORZ - Facilities Management Services
INDITEZ - Web Design and Hosting Services
INDIVIZ - Smartcard & Biometric Security Solutions
CMC Limited

67. MC’s Target Markets
DOMESTIC
Ø Expanding forms processing market
Ø Expanding cards preparation business
Ø Consolidation of business in web hosting/ portals/ ISP sectors
Ø EDI in core sectors yet to take off
Ø Data storage/ Archival/ Warehousing yet to take off
Ø IT Enabled Services
Call Centres operational
l
Niche markets exist
l
CMC Limited

68. arget Markets
INTERNATIONAL
Ø Management of Data Centres
Ø Call Centres for Mfg./ Banking/ Insurance Industries
Ø Web design/ development/ hosting Services
Ø Professional Services
Ø Data migration
Ø Digitizing , Archival and Retrieval Services
Ø BPO for HR, SCM , Sales automation
CMC Limited

69. arket Segments – Key
Judiciary
Central and State Govt. Departments
Banks, Finance,Insurance and Securites
Licensing / Registration Depts. – Land Records , Ration Cards, Election Commission, RTO,
Toll, etc.)
Educational Institutes
CMC Limited

70. arket Segments – target for the near term
Publishing Houses, Libraries
Transport
Manufacturing
Oil Companies
Telecom Companies
Power
Services
CMC Limited

71. Analysis of the market and CMC’s offering
CMC Limited

72. he global ITES and BPO industries are growing at a rapid pace
World-wide ITES market breakout by process area
World-wide BPO market (Total US$ 208 bn)
World-wide BPO market (Total US$543bn)
breakout by Process Area 1999
breakout by Process Area 2004
P a ym e n t
P a ym e n t
S e rvic e s
HR S e rvic e s
8% HR
13% 9%
14%
Fin a n c e & Fin a n c e &
Ac c ou n tin g Ac c ou n tin g
Mfg. Mfg .
6% 7%
S e rvic e s
Services
Ad m in is tra tion Ad m in is tra tion 44%
49%
4% 4%
S a le s /Mktg ./
S a le s /Mktg ./
Cu s tom e r Ca re
Cu s tom e r Ca re Dis trib u tion / Dis trib u tion /
5%
5% Log is tic s Log is tic s
15% 15%
Source: Gartner Dataquest
World-wide ITES market breakout by geography
World-wide BPO market (Total US$ 208 bn) World-wide BPO market (Total US$543bn) `breakout by
breakout by Geography 1999 Process Area 2004
Latin Am eric a
La tin Am e ric a
2%
2%
J ap an Res t of th e
R e s t o f the
J a pa n
3% W orld
Wo rld
4% Can ad a 1%
C a na da 1% 4%
4%
As ia/P acific
As ia /P a c ific 5%
5% Un ited S tates
Unite d S ta te s
54%
E u rop e
52%
31%
Euro pe
32%
Source: Gartner Dataquest
CMC Limited

73. rowth drivers for the ITES industry
35%
30.1%
24.3%
Strategic Benefits
20.4%
• Reduction in risk of technological obsolescence
% of Respondents
17.5%
• Reduction in overall management burden while
16.5%
15.5%
retaining control of strategic decision making
• Keep pace with changing standards
11.7%
8.7%
7.8%
7.8%
6.8%
6.8%
3.9%
Drivers to
Ousourcing
0%
During Deliver Provide Good & Responsive
Customer Service
Be Flexible
Deliver on time
Don't Overpromise
Be Financially stable
Focus on Service Quality
Be a Strategic Player
Focus on Cost Reduction
Add value to the Client's Business
Have Proven References
Display Technological Leadership
Clearly Communicate with Client
Focus on Understanding the Company's Business
Cost reduction Skill expertise benefits
Attention on core activities
• Savings on manpower and • Improved speed of service
training costs • Leveraging provides
• Improved efficiency
investments in technology,
• Reduced operating costs • Avoidance of capex on non-
methodology and people
core activities
• Reduced overheads
• Providers expertise derived
• Increased customer
• Avoidance of cost of chasing from standardisation
satisfaction
technology • Access to best practices and
proven methodologies
The singlemost important
reason however, seems to
emanate from the cost
advantages of outsourcing
CMC Limited

74. he Indian market has shown significant growth in various segments
Indian performance 2000-01 US$ mn
CAGR
1999-00 2000-01 Growth 2007-08F
(2001-08F)
Customer interaction 92 184 112% 4,198 57.1%
Backoffice / HR / Accounting /
218 293 42% 4,407 48.0%
Finance / Data entry
Content development / Animation /
188 347 95% 5,247 48.1%
Engineering Division
Market Research / Remote
25 30 27% 2,309 86.5%
Education / Consultancy
Transcription, Translation 28 35 33% 840 58.4%
Total 550 890 62% 17,000 47.0%
Source: Nasscom
Indian firms are graduating from IT-enabled services (part subcontracting by a BPO vendor or outsourcing of
activities as opposed to a function) to building BPO capabilities
Share of global wallet is still meager at 0.5% by value (source : IDC)
CMC Limited

75. ompetitor Analysis
Many competitors are CMC’s vendors
Price advantage due to lower overheads
Smaller outfits
Ø Quicker to react on investments
Ø Have fragmented market share
CMC Limited

76. MC Value Proposition
Well versed with 24x7
Providing these Services
operational support
for over 25 years
In the process of acquiring Certified
CMM level 5 Professionals
certification
Proven Competency in
Why
Strategic Alliance with Major
supporting Clients using the
SW/HW
CMC ? OnSite - Offshore Model
Networking Vendors
Working hand in hand
R&D (Tools, with Fortune 500
Methodology) Companies
TCS support Large Number of
Success Stories
CMC Limited

77. n-house Infrastructure
Competency centers at Delhi, Mumbai, Kolkata, Chennai, Bangalore and Hyderabad
Amtrix EDI engine and robust examination processing & election roll management sw
Reliable IP based Indonet network
24 x 7 Data centers at all metros
CMC Limited

78. uperior Service Delivery Framework
Strategic
Planning
Ex Pe
ce o p
lle le
nc
e Performance
Measurement
Quality
Assurance
Operational
Process Customer
Excellence Excellence Satisfaction
Customer feedback
Best Practices MSQ
nc y
lle og
e
c e ol
MSQ
Ex chn
Customer
Te
Satisfaction Survey
MSQ
Enhance Business Value through Continuous Improvement
CMC Limited

79. elivery Capabilities
CMC aligns all its IT infrastructure Management activities in line with the processes as
specified in the IT Infrastructure Library
Follows best practices in IT Service Management
Ø Change Management
Ø Configuration Management
Ø Problem Management
Ø Release Management
CMC Limited

80. ur Strategic Partners
NEWGEN & Fortune Informatics - Document Management and work flow solutions
Top Image Systems, Israel - ICR / OCR imaging solutions
Inspira Sw - Asset and Infrastructure Management
DPS Technologies - CAD / CAE / GIS Solutions
Newtec, Belgium - 2 way satellite based digital video broadcast Solutions
TISL - Datacenter mangement
Tata Net - Satellite based IP network
Datastrip, UK - card based identity solutions
CMC Limited

81. nternational Market Strategy
Leverage TCS presence in the worldwide marketplace and position ITES as a cost effective
offshore outsource facility
Replicate our success in key customer
CMC Limited