9. Why Findability?
Amount of information is growing immensely
Finding right people and information is hard
I want to know something?
What am I trying to find out?
Where and how?
= Findability helps you with all of this
10. HOW CRITICAL IS FINDING
THE RIGHT INFORMATION
TO BUSINESS GOALS AND
SUCCESS?
16. WHAT ARE THE OBSTACLES
TO FINDING THE RIGHT
INFORMATION?
17. Globally
63.4% POOR SEARCH FUNCTIONALITY
52.1% DON'T KNOW WHERE TO LOOK
51.4% INCONSISTENCY IN HOW WE TAG
CONTENT
50.0% LACK OF ADEQUATE TAGS
33.1% DON’T KNOW WHAT TO LOOK
20. Findability by Findwise
1. BUSINESS
Build solutions to support your business processes and
goals
2. INFORMATION
Prepare information to make it findable
3. USERS
Build usable solutions based on user needs
4. ORGANISATION
Govern and improve your solution over time
5. SEARCH TECHNOLOGY
21. Business
• Analyze how your business goals and
strategies can be met by improved
information access
• Set Findability goals. Examples; increase
the revenue on sales, raise productivity,
improve knowledge sharing, better
collaboration
• Specify your requirements
• Define KPI’s and measure the success of
22. Information
• Clean up and archive or delete
outdated/unrelevant information
• Ensure good quality of information by
adding structured and suitable metadata
• Create and use information models and
taxonomies
• Tagging?
23. Users
• Get to know your users and their needs
• Make sure your solution is easy to use
• Perform continuous usability
evaluations, like usage tests and expert
evaluations
• Make sure users find what they are
looking for
• Enable feedback loops for complaints,
feedback and praise
24. Organisation
• Resources!
• Define processes, roles and routines to
govern the solution
• Perform Search Analytics
• Create easy to use administration
interfaces
• Perform training, technical and editorial
• Help publishers get started with
processes for better findability
25. Search Technology
• Select a suitable search platform or
make the most of your current solution
• Design your architecture with search-
as-a-service in mind
• Utilise the full potential of the selected
technology