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Modern Usability     Firecat Studio
Tools & Techniques   December 7, 2012
What Is Usability?
What Is Web Usability?
Usability Starting Points
Modern Usability Tools
The Usability Lab
Heuristic Evaluations
Paper Prototypes
Usability Tools We Like

•  Silverback – Records user face and screen during tests. Mac
   laptop, uses built-in camera, records face and screens.
•  Morae — Similar to Silverback, but not Mac-only
•  Optimal Workshop’s OptimalSort: Open or Closed Card Sorting
•  Optimal Workshop’s Treejack: Navigation tree testing “I’d find it
   here”
•  Optimal Workshop’s Chalkmark: Click tests, produces Heatmaps
•  SurveyMonkey: Can embed low- or high-fidelity designs
   (wireframes or comps) and ask questions
•  Usabilla – Similar to Optimal Workshop’s Chalkmark
•  Loop11 — Robust recorded testing with live or existing sites
•  5SecondTest — Free and low-cost quick task-based tests.
•  Adobe Acrobat — Send your wireframes and comps and conduct
   a “paper prototype” session remotely
Silverback and Morae




      Captures user’s face and screens!
Optimal Workshop OptimalSort

                             Open or Closed Card Sorts




Documentation MUCH Easier!
Optimal Workshop Treejack

             Test Navigation Structure & Labels
Optimal Workshop Chalkmark




Use Sketches, Wireframes, Comps or Screenshots
Reporting Results


•    Keep it short
•    Top findings w/video highlights
•    Showstoppers/Criticality
•    Low-hanging fruit



RESOURCES:
•  Usability as a Conversation –
   Greg Bell
•  Why Do Usability Problems go
   Unfixed?– Steve Krug and
   Caroline Jarrett
Firecat Studio




Susan Price, CEO & Chief Strategist
Firecat Studio LLC
918 Nolan #104
San Antonio, TX 78202

210.320.2391 studio
210.872.0445 mobile

susan@firecatstudio.com

http://firecatstudio.com

Firecat Studio on Facebook

@FirecatSue

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Modern Usability Tools & Techniques

  • 1. Modern Usability Firecat Studio Tools & Techniques December 7, 2012
  • 3. What Is Web Usability?
  • 9. Usability Tools We Like •  Silverback – Records user face and screen during tests. Mac laptop, uses built-in camera, records face and screens. •  Morae — Similar to Silverback, but not Mac-only •  Optimal Workshop’s OptimalSort: Open or Closed Card Sorting •  Optimal Workshop’s Treejack: Navigation tree testing “I’d find it here” •  Optimal Workshop’s Chalkmark: Click tests, produces Heatmaps •  SurveyMonkey: Can embed low- or high-fidelity designs (wireframes or comps) and ask questions •  Usabilla – Similar to Optimal Workshop’s Chalkmark •  Loop11 — Robust recorded testing with live or existing sites •  5SecondTest — Free and low-cost quick task-based tests. •  Adobe Acrobat — Send your wireframes and comps and conduct a “paper prototype” session remotely
  • 10. Silverback and Morae Captures user’s face and screens!
  • 11. Optimal Workshop OptimalSort Open or Closed Card Sorts Documentation MUCH Easier!
  • 12. Optimal Workshop Treejack Test Navigation Structure & Labels
  • 13. Optimal Workshop Chalkmark Use Sketches, Wireframes, Comps or Screenshots
  • 14. Reporting Results •  Keep it short •  Top findings w/video highlights •  Showstoppers/Criticality •  Low-hanging fruit RESOURCES: •  Usability as a Conversation – Greg Bell •  Why Do Usability Problems go Unfixed?– Steve Krug and Caroline Jarrett
  • 15. Firecat Studio Susan Price, CEO & Chief Strategist Firecat Studio LLC 918 Nolan #104 San Antonio, TX 78202 210.320.2391 studio 210.872.0445 mobile susan@firecatstudio.com http://firecatstudio.com Firecat Studio on Facebook @FirecatSue