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AdminStudio Trinity Health Success Story
1. Success Story:
Trinity Health
Customer Profile: Trinity Health, one of the largest Catholic health care systems “We now have a decentralized but unified packaging
in the United States, is devoted to a ministry of healing and hope. Serving through team focused on following standard processes
a network of 47 acute-care hospitals, 401 outpatient facilities, 31 long-term care
facilities and numerous home health offices and hospice programs in ten states and using a single automated solution to prepare
applications for deployment in multiple formats and
Challenge: Numerous acquisitions and rapid internal growth resulted in an IT across multiple platforms. As a result, we’ve cut our
environment characterized by a patchwork of processes, tools and platforms. A
turnaround time for fulfilling install requests, reduced
major operating system upgrade highlighted the need to replace inconsistent manual
procedures, disparate packaging tools and inefficient workflows with best-practice the time spent on testing, remediation, conversion
processes and an automated solution for achieving and maintaining a state of and packaging, and eliminated redundant efforts.”
application readiness that would ensure fast, reliable application deployment.
Solution: Implementing Flexera Software’s AdminStudio Suite and Workflow Mike Holder
Manager to facilitate application compatibility testing, remediation, virtualization
suitability testing and conversion as well as routine packaging operations for MSI, Team Lead - Enterprise Wintel-
legacy and virtual formats. Application Packaging
Trinity Health
Benefits: Today, Trinity Health enjoys the advantages of a single solution that
addresses all aspects of application readiness. Since implementing, the staff has
reduced turnaround time for application requests from 30 days to 20 and cut average
packaging time from 20 hours to 12. Responsibilities of the enterprise packaging
team are expanding, yet staffing requirements are remaining flat and even dropping.
installed at facilities across the U.S. applications at that time — from legacy
With the help of AdminStudio Suite and formats to Windows Installer (MSI).
Workflow Manager, IT is able to maintain
a state of application readiness that The enterprise packaging team had
Trinity Health implemented a complete enables efficient, economical and reliable a number of major concerns. Staff
enterprise application readiness process deployments. As a result, IT can bring new productivity was hampered by manual
and a comprehensive solution to and enhanced software to employees at efforts and inefficient workflows. There
increase efficiency and reduce the cost a faster pace. What’s more, the Flexera were no standards or documentation
of packaging operations, Windows 7 solutions have positioned IT to speed to guide packaging efforts and ensure
compatibility testing and remediation, the rollout of new technologies such as consistency across the enterprise.
and application virtualization. Windows 7 and virtualization. Duplication of effort was driving up costs.
In some cases, a dozen or more teams
Trinity Health’s culture and operating “We now have a decentralized but in different parts of the organization
model focus on superior patient care unified packaging team focused on were packaging the same applica-tion.
supported by opera-tional and service following standard processes and Moreover, new skill sets would be needed
excellence. Leading-edge technologies using a single automated solution to to support the move to MSI format.
are vital to achieving this goal. prepare applications for deployment
The responsibility for making those in multiple formats and across multiple Moving to XP under those conditions
technologies available falls on the platforms,” says Mike Holder, team lead,- would have taken an estimated 64,000
shoulders of the IT staff. enterprise Wintel-application packaging. man hours. With a staff of 17 at that time,
“As a result, we’ve cut our turnaround the effort would have taken 2.1 years. So
IT provides a broad range of state-of- time for fulfilling install requests, reduced the team launched an initiative to replace
the art computing systems that are the time spent on testing, remediation, current processes and disparate tools with
helping physicians, nurses and clinicians conversion and packaging, and a unified set of best-practice processes
increase patient safety and deliver quality eliminated redundant efforts.” supported by an automated application
patient care. These tools also streamline readiness solution. Major objectives
registration and billing and improve OS Migration Drives Transformation included the implementation of:
financial performance. In 2008, the IT staff faced a major • tandard processes for MSI
S
upgrade to Windows XP. In conjunction packaging, customization and
The IT staff manages a portfolio of nearly with this upgrade, the application predeployment testing
5,000 applications and approximately packaging staff needed to convert its
50,000 desktop and laptop computers application portfolio — nearly 4,000 Continue