The document discusses several tools of total quality management (TQM), including flowcharts, cause and effect diagrams, check sheets, Pareto charts, histograms, run charts and control charts, and scatter plots. It provides examples of how each tool can be used, such as using flowcharts to break down complex processes into simple sub-processes and Ishikawa or cause-and-effect diagrams to identify potential causes for problems in a non-quantitative way. Check sheets are described as a central tool for quality assurance programs that can be derived from flowcharts and cause-and-effect diagrams to track issues over time.