GICSA\'s portfolio of Applications and Professional Services

1. GICSA Confidential

2. Market Focus
Solutions Portfolio
Success stories
Why GICSA?
GICSA Confidential

3. GICSA Confidential

4. Outsourcing and
Professional
Services
Custom-Made
OSS/BSS and
Value-Added
Services based
on Off-The-Shelf
Off -The-Shelf products
Applications and
Services for IN and
Next Generation
networks
Voice, Data and
Multimedia
Value-Added
Services for
Fixed and
Mobile
Networks
GICSA Confidential

5. Allow people to
communicate and
collaborate more
quickly, easily and
effectively
End-user autonomy
Enrichment of media
over the service
Improvement of
Open standards-
end-user/customer
based architecture
experience
Cost effectiveness
New revenue streams
and profitability
GICSA Confidential

6. GICSA Confidential

7. G : Suite help you transform the customer experience and
achieve operational excellence through improved service
delivery, customer intelligence, and an offering of next generation
solutions for enterprise and carrier. G : Suite products and
services are providing a more integrated approach to realizing
better business outcomes.
• GICSA built the suite that is taking • GICSA comply your individual
OFF-THE-SHELF
SOLUTIONS
CUSTOM-MADE
SOLUTIONS
enterprises and network service business needs with flexible
providers, and their leaders to the solutions where requirements are
next level developed increasingly or off-the-
• G Suite is an offering of products shelf solutions that can be tailored
designed to answer a wide range to meet your project needs
of Next Generation IT and • All this powered by the knowledge
Telecommunications questions and commitment of our experts
GICSA Confidential

8. The GICSA Advanced Free-phone Service is a core
network application that allows making free phone
calls to a service subscriber by dialing a special
service access number. The service provides
advanced routing rules like time based
routing, origin based routing, percentage based
routing, and a web based interface to create
complex routing plan in a routing tree form which
even includes custom announcements.
GICSA Confidential

9. GICSA Confidential

10. • Routing • Announcement • Redirection •Control features
Routing Features
Redirection Features
Announcement Features
Control Features
features features provide features provide provide direct
enhances information to for the transfer management of
customer help callers of callers to various toll-free
service with reach the right alternate service
parameters, and
improved call destination, with locations, inside can even support
handling. They friendly, profess or outside the the creation and
provide for ionally-recorded customer scheduling of new
effective messages. This business. These routing plans.
management feature can also features support These features
across multiple deliver courtesy the concept of provide to
locations, and announcements customer customer a high
improved to keep callers ownership by degree of
productivity by informed of call letting the engagement by
leveraging status, wait contact center giving you the
resources times and other serve as a touch ability to monitor
your toll-free
across time information. point for services and, if
zones. multiple needed, make
customer adjustments "on
interactions. the fly."
GICSA Confidential

11. The GICSA Advanced Telebroadcasting service is
carrier-grade solution allows generating campaigns
of marketing and sales for instance. GICSA has
improved its features with enriched media
capabilities like video portal, voice/video mail, and
video call, a data collector, and integration with
contact centers.
GICSA Confidential

12. Easy integration
with content
channels
Additional
revenue from
IMS Compliant
increased
interactivity
Flexible Time
Any
to Market with
terminating
customizable
point
plans
Security for
Active and
absolute
configure your
information
service on-line
confidentiality
GICSA Confidential

13. GICSA Confidential

14. GICSA PHONE is a voice over IP (VoIP) service
that allows making calls from PCs and
Smartphone's over the internet and terminates the
call on a standard telephone or Softphone using
state-of-the-art VoIP and Web technology. With this
service, people will discover the great cost saving
benefits, and take customer experience to the next
level.
GICSA Confidential

15. GICSA Confidential

16. GICSA Confidential

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GICSA Confidential

18. The GICSA Centrex solution allows a service
provider voice communications on a packet-switched
IP infrastructure and extend these packetized
services to lucrative corporate customers. In
essence, the solution allows service providers to be a
service bureau for a corporate customer's voice
needs. GICSA has designed this solution for
customers (end-users) that want all the features of an
IP-based private branch exchange (PBX) without the
associated capital, lease or maintenance costs. All
the PBX functionality - a full suite of features and
routing intelligence - will reside in the service provider
network.
GICSA Confidential

19. GICSA Confidential

20. Call Forwarding Black-list & White-list
Redial Service Restriction Outgoing
Call Transfer Music On-Hold
Call Pick-Up Modem & Fax Support
Audio Conferencing Private Numbering Plan
Caller ID Sequential Ringing
Call Back Simultaneous Ringing
Voice Mail Customizable CDR
Lawful Interception Group Dialing
Call Hold Voice Portal and Web Interface for
Call Hunting End-User Autonomy
Anonymous Call Reject Voice Portal Integration
IdentaRing Call Center Integration
Speed dial Do Not Disturb
Select Accept/Reject Call Call Park
Message Waiting
GICSA Confidential

21. GICSA Confidential

22. Action and excitement play an important part in
today's mobile and internet lifestyle
GICSA offers converged fixed and mobile, real-time
multimedia services that allow users to
communicate using voice, video and chat
G:MM combines
quality, interoperability, efficiency, regulatory and
supplementary services with the rich media and
dynamics of internet community-based
communication
Generate new revenue streams
GICSA Confidential

23. Capture new
businesses by
offering customers
Provide services Reach-Interactive
the quality and
and solutions that Avoid customer Services
interoperability of
deliver a richer user churn anytime, anywhere,
telecom systems
experience on any device.
and the speed and
innovation of the
Internet
GICSA Confidential

24. The GICSA Multimedia offering includes:
• Automatic audio/video conferencing
• Web Portal for scheduling, contacts list, and
G : Join-us conference requesting
• Real-time monitoring of conference sessions
• Internet and 3G subscribers
• Laptops mobile handsets
G : Surveillance • Watch your home, office, a public place or another
location of interest.
• Sponsored calls
• Economical benefits for subscribers, sponsors
G : Advertising and service providers
• Dramatic increase in traffic
GICSA Confidential

25. • Improves customer care
• Advertising
G : Kiosk • Contact Center integration
• Instant Messaging
• IVVR
Video Portal • 3PP Next-Gen Services integration
• Video On-Hold
• Internet and 3G subscribers
Video Call • Laptops and mobile handsets
• Richer communications and collaboration
• Internet and 3G subscribers
Video Mail • Web and Video Portal Access
• Enriched call termination
GICSA Confidential

26. GICSA Professional Services offers an integral
portfolio of IT & Telecom infrastructure services.
These services are designed to help our customers
assess, architect, optimize, implement, test and
manage their IT & Telecom solutions. As a result, our
customers experience reduced costs, complexity and
risks to improve quality of service.
GICSA Confidential

27. GICSA Services offering brings our customers a
variety of options for both packaged and tailored
engagements:
• IN & IMS Service • •
SYSTEMS INTEGRATION
OUTSOURCING
CONSULTING
OFF-SHORE & NEAR-SHORE
Development IN & IMS
Layer/OSS: • Solution Architect • Service Layer
• Tailoring • Quality Assurance • OSS
• Tuning • Project Management • Planning and
• Network • Solution Delivery Engineering
Transformation • Documentation
• Migration
• Integration
• Testing
• Verification
GICSA Confidential

28. • GlassFish 2.0 • Convergys • C# 3.0 • C, C++ • HTTPS
• Jboss • Dialogic • JSE 6.0 • MDX • MSCML
• Sailfin • Radisys • PL/SQL • PHP 5.0 • MSML
• Tomcat • Unix scripting • XML • SIP
• Weblogic • Action Script • XHTML • SSL
• Websphere • UML • JSTL • VXML
• Apache http Server • CSS • JSP • CCXML
• Oracle AS • Java Script • OSA/PARLAY
• GRXML
APPLICATION PROGRAMMING PROGRAMMING
MEDIA SERVERS PROTOCOLS
SERVERS LANGUAGES LANGUAGES
• RTP • Ajax • J2ME • Solaris 10 • DB2
• SS7 • Crystal Reports • Pentaho BI • Debian • MSSQL
• TCP/UDP • Jasper Reports • Struts 2.0 • MacOS • Oracle
• SNMP • Java Persistence API • Hibernate • RedHat • Sybase
• INAP • Java Server Faces 2.0 • HMP 4.1 • Ubuntu • MySQL
• ISUP • Rich Faces 3.2 • J2EE 5.0 • Windows
• LDAP • Swing • Rational Rose • Windows Server
• Active Directory • .Net • EJB 3.0
• Inter Asterisk Exchange • Flex 3.0 • Web Services
OPERATIVE
PROTOCOLS FRAMEWORKS FRAMEWORKS DATA BASES
SYSTEMS
• Eclipse • Telcordia Granite Network
• Ericsson Service Directory Inventory
Studio • HP OpenView
• Net Beans
• Wire hark
• Traffic generators
• Subversion
• Tracking system
TOOLS OSS
GICSA Confidential

29. GICSA Confidential

30. Challenge Solution Benefits
• Intelligent • GICSA developed • Reduction in 80%
Network an integral of the time in
Management solution services
Center of composed of provisioning
Teléfonos de software, hardwar process
México did not e , and a High- • System deduced
have a system for Performance by 23% the rate of
real-time DB, all this human error, and
provisioning of integrated to the this is reflected in
toll-free and pre- Ericsson SMAS a decrease of 60%
paid services, and Platform in complaints and
post-process of corrective
transaction data measures
for generation of
historical reports
and statistics to
measure
effectiveness
GICSA Confidential

31. Challenge Solution Benefits
• ALU Contact • GICSA developed • This solution
Center had to be an enabler that allowed an
integrated with the can adapt, handle important
Ericsson IMS Core solve the SIP technological
signaling update to the call
differences centers of
between ALU Teléfonos de
Contact Center México
and Ericsson IMS • Telmex will be
Core prepared to offer
• The solution enriched and
components are: unified
• Administration communications
Interface and better
• Signaling Core customer service
• Adaptation
Logic
• Criteria
management
GICSA Confidential

32. Challenge Solution Benefits
• A solution to • The key modules • Reduction of
calculate the Bit are: solution delivery
Error Rate on • Calculate the time from 2 weeks
Internet Service BER on the to 5 days
Infrastructure corresponding • Real-time
ADSL Port monitoring of
• Extraction- network
Transformation- infrastructure
Load Process • Assurance of QoS
for Performance
Files from AXH’s
• Data
synchronization
• Desktop Client
for information
and results
visualization
GICSA Confidential

33. Challenge Solution Benefits
• Telefónica Brazil • Telcordia • English Speaking
had the need of a contracted GICSA • Carrier Network
fulfillment to deliver training elements
solution for their of Telcordia’s knowledge
operations inventory solution • Experience on
on site definition of
processes
• Development of
new
functionalities
• The whole
knowledge of
Telcordia’s
solution
GICSA Confidential

34. Challenge Solution Benefits
• Number • GICSA solution • Nowadays
Portability for components are: Teléfonos de
more than 20 • A Service to México fulfill the
services like handle the COFETEL
Prepaid, VPN, Toll- portability mandatory
free, I&B, televotin functionality • Telmex has gained
g, all based on • 23 enablers for 3% of market
Ericsson IN each service share
• Adjustments to • Carso group is
each of the 23 ready to
services participate as a
• Data access Triple-play
layer to the provider.
Number
Portability DB
GICSA Confidential

35. Challenge Solution Benefits
• Telmex obtained • GICSA • Performance of
data of prepaid implemented a production
and postpaid solution to infrastructure
services directly replicate the data improved 20%
from their bases of prepaid • No more risks
production and prepaid • An infrastructure
infrastructure. services on-line. to exploit
This was a risky The key factors: information and
operation with • Geographical generate reports
high probabilities redundancy and statistics
to impact other • No service
services. affectation
during
implementation
• Synchronization
of bi-nodes
• Fine-tuning
GICSA Confidential

36. GICSA Confidential

37. Platforms End to end solutions
• Our Solutions are built on best-in- • GICSA helps to achieve your
class telecom platforms world business objectives with:
wide. consulting, design,
engineering, installation,
• Fully open, standards-based integration, test, project
solutions tailored to easily and management, user and data
flexibly comply with your migration, operations,
requirements. optimization and maintenance.
Economic benefits Time factor
• Reduce time-to-customer • The GICSA time factor is
the extent to which our
• Retain and grow customer
solutions meets
base and revenue
customer time demands.
• Manage and reduce
complexity and risk
GICSA Confidential

38. GICSA Confidential