8. Reasons for the problem
Person A talks Further reasons
constantly
Bad
communication
Persons interrupt
each other
”I” language is
not used
The problem
Very little of what is
communicated is concrete
None of the persons
ask questions
9. Some sources of inspiration
http://en.wikipedia.org/wiki/Ishikawa_diagram
http://www.mycoted.com/Fishbone_Diagram
16. What does it mean to communicate well?
What does it mean to communicate badly?
Why is a person a good communicator?
Why is a person not a good communicator?
When is a person a good communicator?
When is a person not a good communicator?
Where is a person a good communicator?
Where is a person not a good communicator?
Who is good at communicating?
Who is not good at communicating?
How does a person become a good communicator?
How does a person become a bad communicator?
17. Some sources of inspiration
http://www.associatedcontent.com/video/912792/problem_analysis_techniques.html?cat=55
http://www.bqf.org.uk/innovation/2010/04/16/six-serving-men-problem-analysis-technique/
http://www.mycoted.com/Five_Ws_and_H
19. Find a discussion partner and ask that person to
discuss his or her most pressing work problem with
you for about 5 minutes.
Ask these 5 questions
1. What’s the problem?
2. What are the root causes?
3. Who is to blame?
4. What have you tried that hasn’t worked?
5. Why haven’t you been able to fix the problem yet?
http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Lead_at_your_best
20. Round # 2
Discuss again for 5 minutes using these 4 questions
1. What would you like to see - and make - happen?
2. Can you recall a time when the solution was present, at
least partly? What made that possible?
3. What are the smallest steps you could take that would
make the biggest difference?
4. What are you learning in this conversation so far?
http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Lead_at_your_best
21. Round # 3
Debrief your partner about his or her thoughts and
feelings during the 1st versus the 2nd discussion.
Then talk about these 3 questions for 5 minutes
1. What did you notice?
2. What were his or her underlying mind-sets?
3. What were yours?
http://www.mckinsey.com/Insights/Leading_in_the_21st_century/Lead_at_your_best
23. To formulate a problem, use the phrase
“In what ways might I……?”
http://thinkjarcollective.com/tools/how-to-formulate-a-creative-problem-statement/
24. Thank you for your interest. For further inspiration
and personalized services, please feel welcome to
visit http://frankcalberg.com/
Have a great day.