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Writing for people
                            by Robby Grossman




Monday, April 18, 2011
Good Copy Is


                    • Informative
                    • Actionable
                    • Intuitive
                    • Succinct



Monday, April 18, 2011
Bad Copy Is




                    • Anything else.




Monday, April 18, 2011
Copy Matters.
                         Proof by Case Study: PaperPhobic




Monday, April 18, 2011
Increasing Signups
                               “Sign Up”




Monday, April 18, 2011
Increasing Signups
                                “Sign Up”

                         “Get Started for Free”




Monday, April 18, 2011
Increasing Signups
                                “Sign Up”

                         “Get Started for Free”


                  Result: Conversion Up 60%.


Monday, April 18, 2011
Increasing Paid Accounts
                                 “Checkout”




Monday, April 18, 2011
Increasing Paid Accounts
                                  “Checkout”

                         “Choose Executive Account”




Monday, April 18, 2011
Increasing Paid Accounts
                                  “Checkout”

                         “Choose Executive Account”


                   Result: Conversion Up 80%.


Monday, April 18, 2011
Lessons


                    • Know your goal.
                    • Be precise (don’t “default”).
                    • Think like your reader.




Monday, April 18, 2011
Most companies
                         write terrible copy.




Monday, April 18, 2011
Microsoft
                         “AppFabric is an open source SDK that helps
                           Ruby programs communicate with the
                          Windows Azure AppFabric service bus and
                              access control using plain HTTP.”




                                              http://www.interoperabilitybridges.com/projects/azure-ruby-sdk-for-net-services.aspx

Monday, April 18, 2011
Microsoft
                          “AppFabric is an open source SDK that helps
                            Ruby programs communicate with the
                           Windows Azure AppFabric service bus and
                               access control using plain HTTP.”



                           AppFabric lets you run
                         Ruby programs on Windows.



                                               http://www.interoperabilitybridges.com/projects/azure-ruby-sdk-for-net-services.aspx

Monday, April 18, 2011
SAP
                          “Maximize the effectiveness of every
                         customer interaction and drive process
                              efficiency at the same time.”




                                    http://www1.sap.com/index.epx#/solutions/business-process/customer-relationship-management.epx

Monday, April 18, 2011
SAP
                          “Maximize the effectiveness of every
                         customer interaction and drive process
                              efficiency at the same time.”




                            Make the most of
                            your relationships.



                                    http://www1.sap.com/index.epx#/solutions/business-process/customer-relationship-management.epx

Monday, April 18, 2011
Oracle
                             “Oracle is the leader in Enterprise
                         Performance Management (EPM), unifying
                           Performance Management and Business
                         Inte&igence (BI), supporting a broad range
                            of strategic, financial and operational
                                    management processes.”




                                                      http://www.oracle.com/us/solutions/ent-performance-bi/index.html

Monday, April 18, 2011
Oracle
                             “Oracle is the leader in Enterprise
                         Performance Management (EPM), unifying
                           Performance Management and Business
                         Inte&igence (BI), supporting a broad range
                            of strategic, financial and operational
                                    management processes.”


                              Oracle is the leader
                            in enterprise software.



                                                      http://www.oracle.com/us/solutions/ent-performance-bi/index.html

Monday, April 18, 2011
Picture the Person
                         You’re Talking To.




Monday, April 18, 2011
Lessons from
                         Other Contexts




Monday, April 18, 2011
Be Concise.




                                       http://www.badlanguage.net/two-examples-of-bad-copy

Monday, April 18, 2011
Reduce Cognitive Load.




                                     http://www.natashascorner.com/2009/02/25/dont-make-me-read-while-driving/

Monday, April 18, 2011
Eliminate Noise.




                                      http://www.natashascorner.com/2009/02/05/better-hurry/

Monday, April 18, 2011
Give Time to React.




                                          http://thedailywtf.com/Articles/Act-Fast!.aspx

Monday, April 18, 2011
You Get to Make
                         One Impression




Monday, April 18, 2011
Don’t Let It Be In My
                          Next Presentation.




Monday, April 18, 2011
Fin.




                         Slides available at http://rob.by/2011/writing-for-people-part-2
Monday, April 18, 2011

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Writing for people: SEO-optimized copy

  • 1. Writing for people by Robby Grossman Monday, April 18, 2011
  • 2. Good Copy Is • Informative • Actionable • Intuitive • Succinct Monday, April 18, 2011
  • 3. Bad Copy Is • Anything else. Monday, April 18, 2011
  • 4. Copy Matters. Proof by Case Study: PaperPhobic Monday, April 18, 2011
  • 5. Increasing Signups “Sign Up” Monday, April 18, 2011
  • 6. Increasing Signups “Sign Up” “Get Started for Free” Monday, April 18, 2011
  • 7. Increasing Signups “Sign Up” “Get Started for Free” Result: Conversion Up 60%. Monday, April 18, 2011
  • 8. Increasing Paid Accounts “Checkout” Monday, April 18, 2011
  • 9. Increasing Paid Accounts “Checkout” “Choose Executive Account” Monday, April 18, 2011
  • 10. Increasing Paid Accounts “Checkout” “Choose Executive Account” Result: Conversion Up 80%. Monday, April 18, 2011
  • 11. Lessons • Know your goal. • Be precise (don’t “default”). • Think like your reader. Monday, April 18, 2011
  • 12. Most companies write terrible copy. Monday, April 18, 2011
  • 13. Microsoft “AppFabric is an open source SDK that helps Ruby programs communicate with the Windows Azure AppFabric service bus and access control using plain HTTP.” http://www.interoperabilitybridges.com/projects/azure-ruby-sdk-for-net-services.aspx Monday, April 18, 2011
  • 14. Microsoft “AppFabric is an open source SDK that helps Ruby programs communicate with the Windows Azure AppFabric service bus and access control using plain HTTP.” AppFabric lets you run Ruby programs on Windows. http://www.interoperabilitybridges.com/projects/azure-ruby-sdk-for-net-services.aspx Monday, April 18, 2011
  • 15. SAP “Maximize the effectiveness of every customer interaction and drive process efficiency at the same time.” http://www1.sap.com/index.epx#/solutions/business-process/customer-relationship-management.epx Monday, April 18, 2011
  • 16. SAP “Maximize the effectiveness of every customer interaction and drive process efficiency at the same time.” Make the most of your relationships. http://www1.sap.com/index.epx#/solutions/business-process/customer-relationship-management.epx Monday, April 18, 2011
  • 17. Oracle “Oracle is the leader in Enterprise Performance Management (EPM), unifying Performance Management and Business Inte&igence (BI), supporting a broad range of strategic, financial and operational management processes.” http://www.oracle.com/us/solutions/ent-performance-bi/index.html Monday, April 18, 2011
  • 18. Oracle “Oracle is the leader in Enterprise Performance Management (EPM), unifying Performance Management and Business Inte&igence (BI), supporting a broad range of strategic, financial and operational management processes.” Oracle is the leader in enterprise software. http://www.oracle.com/us/solutions/ent-performance-bi/index.html Monday, April 18, 2011
  • 19. Picture the Person You’re Talking To. Monday, April 18, 2011
  • 20. Lessons from Other Contexts Monday, April 18, 2011
  • 21. Be Concise. http://www.badlanguage.net/two-examples-of-bad-copy Monday, April 18, 2011
  • 22. Reduce Cognitive Load. http://www.natashascorner.com/2009/02/25/dont-make-me-read-while-driving/ Monday, April 18, 2011
  • 23. Eliminate Noise. http://www.natashascorner.com/2009/02/05/better-hurry/ Monday, April 18, 2011
  • 24. Give Time to React. http://thedailywtf.com/Articles/Act-Fast!.aspx Monday, April 18, 2011
  • 25. You Get to Make One Impression Monday, April 18, 2011
  • 26. Don’t Let It Be In My Next Presentation. Monday, April 18, 2011
  • 27. Fin. Slides available at http://rob.by/2011/writing-for-people-part-2 Monday, April 18, 2011