1. Improving your skills to communicate better Effective Communications Mahieash Johnney IFRC – Communications & Reporting Manager Summarized presentation

2. Research shows that communication is ...

4. Ways & effects of Communication Formal Less flexible, more accurate but less responsive most of the time... (business emails, reports, memos) Informal More flexible, less accurate but responsive (gossip, text, chatting)

6. Communication The flow.. Message Feedback Sender Formulating Channel Delivery Receiver Perception Understanding Response

15. Body language Frustration Clearing throat, "whew" sound, Whistling, smoking, pinching flesh covering mouth, jiggling money or keys, tugging ears, wringing hands. Short breaths, "tsk" sound, tightly clenched hands, wringing hands, Fist like gestures pointing index finger rubbing hand through hair rubbing back of neck. Nervousness

16. Body language Confidence Cooperation Upper body in sprinter's position, open hands, sitting on edge of chair, hand to face gestures, unbuttoning coat. Steeple hands, hands behind back, back stiffened, hands in coat pockets with thumb out, hands on tapels of coat

17. Ways & effects of Communication Speaking Skills

19. Ways & effects of Communication Writing Skills

23. Ways & effects of Communication Listening Skills

26. THANK YOU!