Learn how the army benefits from using IBM products. A overview from the early days till present day together with 4 cases.

1. The Salvation Army NL
How the Army benefits from using IBM products
Friso van den Berg, 18 maart 2014

2. Agenda
• Who am i?
• The Salvation Army Mission
• The Salvation Army in a Nutshell
• My first experience with notes
• Once upon a time
• Lotus Notes History
• IBM Notes present day
• Case 1: IBM Connections
• Case 2: Webmail
• Case 3: Traveler
• Case 4: RAD
• Questions

3. Who am I?
• Friso E.C. van den Berg
• Head of ICT, The Salvation Army, The
Netherlands and Czech Republic
• Age 42, married, 5 kids
http://www.facebook.com/frisovandenberg
@frisovandenberg
http://nl.linkedin.com/in/frisovandenberg
friso.van.den.berg@legerdesheils.nl

4. The Salvation Army Mission (1)
The Salvation Army, an international movement, is an
evangelical part of the universal Christian Church.
Its message is based on the Bible. Its ministry is
motivated by love for God.
Its mission is to preach the gospel of Jesus Christ and
meet human needs in his name without discrimination.

5. The Salvation Army Mission (2)
• The Salvation Army is a dynamic organisation
• Its work incorporates a diverse range of institutions,
projects and activities
• All the work has one thing in common: it is inspired by
belief in God
• We want to offer people what they really need: care, help,
support and an encouraging word
www.legerdesheils.nl
www.salvationarmy.org

6. The Salvation Arm(NL) in a nutshell
• Church, 4 foundations and a private company (BV)
• 5819 employees, 5416 church members, 54413 people ask
for our help
• Approx 300 locations in NL. TSA in 126 countries
• 23,1 million kilo clothing collected
• Approx 2700 automated workplaces/workstations
Source: Jaarverslag Leger des Heils 2012
Jaarverslag.legerdesheils.nl

7. My first experience with Lotus
products (1997)

8. Once upon a time….
• November 2008
– Question: Why Lotus Notes?
– Answer: because…..
– Lotus Notes is used for ages in the Salvation Army
world wide

9. 2008

10. Lotus Notes (1)
2008
• Send and receive e-mail
• Version 6.x (used since 2004)
• Domino 8.0 (server)
• Blackberry Enterprise server
• Different LN databases
– National
– International (replication)
• Domino admin: minimal

11. Lotus Notes (2)
2008/2009
• Start vision use Lotus Notes (LN is more then e-
mail)
• First use of iNotes (webmail)
• Releasemanagement: from ad hoc to structured
• April 2009: migration LN 6.x to 8.5

12. Lotus Notes (3)
2010
• Gaining more knowledge
– Lotusphere
– LUG
– Etc
• First experiments with Quickr
• Optimization environment

13. Lotus Notes (4)
2010
• Development (external)
• Lotus Notes Traveler
• More services on BlackBerry
– Sametime

14. Lotus Notes (5)
2011 en beyond
• Collaboration
– Lotus Connections
• DAOS (Domino Attachment and Object Service)
• Sametime
• …..

15. IBM Notes (present day)
• IBM Notes 9.0.1.
• Sametime
• IBM Connections
• Inotes
• Traveler
• Native notes apps and Xpages
• Project Hawthorne (Outlook client  Domino)

16. Case 1: IBM Connections
• There was a really enthousiastic guy
– Me 
• There was a contest
– IBM Company Challenge
• We won!
– 30000 euro
Photo: jan jong fotografie beeldproductie

17. Case 1 NL
• Why?
– Collaboration across the country (people on different locations (300+)
– Project management
– Share documents
• Who?
– Everyone
• Status?
– IBM Connections deployed world wide
– But not completely in NL
• What went wrong?
– Forgot to arrange executive support
– IT took forefront
– Culture (80/20 rule)
– Time and money

18. Case 1 UK:
Making physical connections virtual

19. Private social network for cliënts TSA
• Private social network for cliënts of
the Salvation Army
• Participate or exclusion
•“I would be dead without the internet,” a young man in Leeds
told me on a rainy afternoon last October. He had rebuilt his life
from a drug addiction by visiting a centre where he learnt how to
use a computer and how to make and sell music online. He is
one of thousands of people across the UK who have found the
internet an invaluable tool in helping manage extremely difficult
personal circumstances
Martha Lane-Fox, Race Online 2012

20. Why a private social network?
• Privacy
• Security
• Built for purpose
• Safe content
• Defined community
Fellowship for life (www.fellowship4life.org.uk)

21. Connections worldwide
• Fellowship for life: no significant uptake from our residents, because
centre managers are very busy with massive change program less
promotion but….
• Tutors at the training centre at Hadleigh Farm are keen to use connections
to engage with their students
http://www.salvationarmy.org.uk/lne/Hadleigh_Training_Centre
• Fit for mission  engage with a number of project teams 
fitformission.salvationarmy.org.uk
• Various communities: ICT, Woman ministries, International development,
projects etc.
• Different countries: UK, USA, Australie, Denmark, Norway, Finland, Spain,
Belgium, France, Switserland, NL and so on

22. Case 2: Webmail
• Officers (vicar/parson) are working in the field and
have 1 PC/thin client
• Wish: mail everywhere, everyplace, anytime
• Assumptions:
– Low costs
– Safe
– Accessible
• Solution primary: Webmail (iNotes)

23. Case 2: status
• Every officer can use webmail
• Q2 2014 every employee can use webmail (5000+)
• Q1 2014: every officer has a smartphone with e-mail
(traveler)
• Benefits
– Cut on costs (need less citrix servers)
– Efficient en effective
– Anywhere/anyplace/anytime

24. Case 3: Traveler
• Wish for push mail on various devices
– Not only BES 10
• Policy: no BYOD
– Cost
– Administration
• Windows Phone as standard with traveler and a windows tablet
– Because of application (Clever)
– Between 400 and 800 employees
• Benefits:
– Standarization
– Sober
– Cut on costs

25. Case 4: RAD
Rapid Application Development
• Why?
– IBM Notes is a complete application platform
– Native and Xpages
– Flexibility
– Less formal
– Cost
– Quick!

27. www.legerdesheils.nl
www.werkenbijhetlegerdesheils.nl