How do you go about changing things? My view is a based on a remix of a few models (innovation diffusion, PDSA, rider/elephant, Virginia Satir, Kotter's 8 steps) + my own experience as a change catalyst.
22. BEFORE
FIRST
Define Purpose
Communicate Purpose
Create team
Train everybody
Ensure slack
Address rider AND elephant
NEXT
Find & promote small wins
Coach and mentor
THEN
Keep pushing until it's
the new “normal”
Plan
Do
Study
Act
24. Learn More
●
Geoffrey Moore – Crossing the Chasm
●
Chip & Dan Heath – Switch
●
Linda Rising – Fearless Change
●
Jurgen Appelo – How to Change the World
●
John Kotter – Leading Change, The Heart of
Change
●
Google: “The Satir Change model”
●
Google: “Plan-Do-Study-Act”