Workshop from I T.A.K.E. Unconference 2014 on how to lead technical teams.
Topics covered:
- Five duties of technical leaders
- Change management process
- How to communicate effectively
ANIn Coimbatore March 2024 | Agile & AI in Project Management by Dhilipkumar ...
Leading Tech Teams
1. Leading Technical Teams
I T.A.K.E. Unconference 2014
Leading Technical Teams
Flavius Stef | I T.A.K.E. Unconference 2014
1.0
2. Leading Technical Teams
I T.A.K.E. Unconference 2014
Agenda
Why should people follow you?
What makes a great leader?
Patterns for catalyzing change
How can you make change happen?
How to listen and talk to others
Reduce noise in conversations
1.
2.
3.
3. Leading Technical Teams
I T.A.K.E. Unconference 2014
Me?
Flavius Stef
In I.T. since 2002
Agile Coach and Trainer
Was:
– Web Developer
– Project Manager
– Scrum Master
– Product Owner
– Co-founder
flavius.stef@mozaicworks.com
(Twitter) @FlaviusStef
5. Leading Technical Teams
I T.A.K.E. Unconference 2014
Why are you here?
One leader you admire
One leader you dislike
6. Leading Technical Teams
I T.A.K.E. Unconference 2014
Why should people follow YOU?Why should people follow YOU?
7. Leading Technical Teams
I T.A.K.E. Unconference 2014
Module agenda
Solve one leadership problem
Create strategy and debrief
Leadership qualities
The five areas to master
Redo leadership problem
Adjust strategy and debrief
1.
2.
3.
8. Leading Technical Teams
I T.A.K.E. Unconference 2014
Solve the leadership challenges
At least 4 actions
07' create strategy
03' debrief
9. Leading Technical Teams
I T.A.K.E. Unconference 2014
What does a leader do?
Demonstrates character
Clarifies direction
Solves problems
Increases motivation
Develops people
10. Leading Technical Teams
I T.A.K.E. Unconference 2014
Demonstrates
character
Expose and embody
your values
Communicate properly
Have a positive
attitude
Be disciplined
11. Leading Technical Teams
I T.A.K.E. Unconference 2014
Clarifies
direction
Envision the future
Democratize information
Enlist others
Expect the best
12. Leading Technical Teams
I T.A.K.E. Unconference 2014
Solves
problems
Understand the problem
Generate ideas
Enable collaboration
Challenge the status quo
13. Leading Technical Teams
I T.A.K.E. Unconference 2014
Increases
motivation
Care about others
Answer: “What's in it for
me?”
Amplify or dampen
voices
Recognize contributions
14. Leading Technical Teams
I T.A.K.E. Unconference 2014
Develops
people
Set challenging goals
Explain thought process
Provide mentoring
Create a learning
community
15. Leading Technical Teams
I T.A.K.E. Unconference 2014
What does a leader do?
Demonstrates character
Clarifies direction
Solves problems
Increases motivation
Develops people
16. Leading Technical Teams
I T.A.K.E. Unconference 2014
Modify strategy
At least 2 actions
05' change
05' debrief
17. Leading Technical Teams
I T.A.K.E. Unconference 2014
During break
Two leadership characteristics
Find pair
Discuss three next actions
18. Leading Technical Teams
I T.A.K.E. Unconference 2014
Learn More
●
Gerald Weinberg – Becoming a Technical Leader
●
Roy Osherove – Notes to a Software Team Leader
●
John Maxwell – Developing the Leader Within You
●
Kouzes & Posner – The Leadership Challenge
●
David Allen – Getting Things Done
●
Richard Hackman – Leading Teams
19. Leading Technical Teams
I T.A.K.E. Unconference 2014
Patterns for catalyzing changePatterns for catalyzing change
20. Leading Technical Teams
I T.A.K.E. Unconference 2014
Groups of 3-4
What techniques do you use
for instigating change?
05' techniques
05' debrief
21. Leading Technical Teams
I T.A.K.E. Unconference 2014
Module agenda
Before starting
First one-two months
Next one-two months
After that
Throughout
1.
2.
3.
4.
5.
31. Leading Technical Teams
I T.A.K.E. Unconference 2014
Address both rider and elephant
Ron Baldesancho, from The Noun ProjectLuis Prado, from The Noun Project
40. Leading Technical Teams
I T.A.K.E. Unconference 2014
BEFORE
FIRST
NEXT
THEN
Define Purpose
Communicate Purpose
Create team
Train everybody
Ensure slack
Address rider AND elephant
Find & promote small wins
Coach and mentor
Keep pushing until it's
the new “normal”
Plan
Do
Study
Act
41. Leading Technical Teams
I T.A.K.E. Unconference 2014
You are the
professional.
Demand respect
for your
experience.
DARE!DARE!
42. Leading Technical Teams
I T.A.K.E. Unconference 2014
Groups of 3-4
Solve the change challenges
10' group work
05' debrief
43. Leading Technical Teams
I T.A.K.E. Unconference 2014
Learn More
●
Geoffrey Moore – Crossing the Chasm
●
Chip & Dan Heath – Switch
●
Linda Rising – Fearless Change
●
Jurgen Appelo – How to Change the World
●
John Kotter – Leading Change, The Heart of
Change
●
Google: “The Satir Change model”
●
Google: “Plan-Do-Study-Act”
44. Leading Technical Teams
I T.A.K.E. Unconference 2014
How to listen and talk to othersHow to listen and talk to others
45. Leading Technical Teams
I T.A.K.E. Unconference 2014
Module agenda
Types of communication behaviors
Aggressive, Submissive, Assertive
Hearing what they say
Listening and powerful questions
Giving feedback
Inferences and a feedback model
1.
2.
3.
46. Leading Technical Teams
I T.A.K.E. Unconference 2014
Three types of behavior
Aggressive Submissive Assertive
47. Leading Technical Teams
I T.A.K.E. Unconference 2014
Aggressive communication
●
Focus on self: opinions, rights
●
Disregard others (no listening)
●
Lack of skills or trust in skills
●
Assumption that it's effective
●
Alienation
●
Concentrate on short vs long term
●
Sometimes it escalates
48. Leading Technical Teams
I T.A.K.E. Unconference 2014
Submissive communication
●
Need to avoid confrontation
●
Low self-esteem
●
Don't express own opinions, feelings
●
Accept offense
●
Buried resentment and anger
●
Not involved in decision making
49. Leading Technical Teams
I T.A.K.E. Unconference 2014
Assertive communication
●
Honest, Determined, Respectful
●
Congruent communication:
words, gestures, feelings
●
Investigate other person's feelings
●
Ask for what you want
●
It's ok to say “no”
●
It's ok to say “I don't know”
●
You can change your mind
51. Leading Technical Teams
I T.A.K.E. Unconference 2014
Levels of listening
LEVEL 0
No listening
Interrupting
Think what to
say next
Say your
opinion
LEVEL 1
Wait for the
other to finish
Try to
understand
their point
Say your
opinion
LEVEL 2
Listen to what's
not being said
Understand
their point and
their feelings
Reflect point
and feelings
52. Leading Technical Teams
I T.A.K.E. Unconference 2014
Closed questions
●
Is it true that...?
●
Why did you...?
●
Is this a good idea?
●
Have you thought this through?
●
Can you give me an example?
●
Does this answer your question?
●
Can I help you with something?
53. Leading Technical Teams
I T.A.K.E. Unconference 2014
Open-ended questions
●
Please describe...
●
What do you hope to achieve?
●
How would that help?
●
What have you tried?
●
What would X advise?
●
What other options do we have?
●
What would success look like?
54. Leading Technical Teams
I T.A.K.E. Unconference 2014
Listening exercise
Work in pairs
Think of a situation at work
and describe it to your pair
2x 03' no listening
_______closed questions
2x 03' empathic listening,
_______open-ended questions
55. Leading Technical Teams
I T.A.K.E. Unconference 2014
Ladder of inference
Observable data
Selected data
Interpret data
Assumptions
Conclusions
Beliefs
Actions
Feedback loop
56. Leading Technical Teams
I T.A.K.E. Unconference 2014
How to give feedback
May I give you some feedback?
When you (state observations)
Then I (state feelings)
Because I (state needs)
Would you (state desired behavior) ?
57. Leading Technical Teams
I T.A.K.E. Unconference 2014
Feedback challenges
Work in pairs, take turns
4x 01'
58. Leading Technical Teams
I T.A.K.E. Unconference 2014
Learn More
●
Lyssa Adkins – Coaching Agile Teams
●
Edgar Schein – Humble Inquiry
●
Tony Stoltzfus – Coaching Questions
●
Tom DeMarco – Peopleware
●
Johanna Rothman – Behind Closed Doors
●
Dale Carnegie – How to Make Friends and
Influence People
●
Arbinger Institute – Leadership and Self-Deception
59. Leading Technical Teams
I T.A.K.E. Unconference 2014
That's a wrap! Thanks!
flavius.stef@mozaicworks.com
flaviusstef.wordpress.com
Search: Twitter, LinkedIn, FB
60. Leading Technical Teams
I T.A.K.E. Unconference 2014
Photo credits
Cover: https://flic.kr/p/4kqC8H Cubs in a row: https://flic.kr/p/no4sib
Portaits: http://en.wikipedia.org/wiki/File:
{Jonathan.Ive.jpg,Marissa_Mayer_May_2014_(cropped).jpg,Martin_Fowler_(2008)
.jpg,Tyson_-_Apollo_40th_anniversary_2009.jpg}
Tree: https://flic.kr/p/8AYb1v Crossroads: https://flic.kr/p/7GWMCc
High five: https://flic.kr/p/4YJRQ7 Support dude: https://flic.kr/p/gV1Ltr
Guy doing kata: https://flic.kr/p/9aJGNi
Cat on leash: https://flic.kr/p/a1T2C
Arguing tigers: https://flic.kr/p/nqVpFP Cat with bow: https://flic.kr/p/7Q7wY