This document discusses market segmentation and strategic targeting. It covers the importance of segmentation, bases for segmenting consumers like demographics and psychographics, and implementing segmentation strategies. The key points are that segmentation helps identify distinct groups of consumers, differentiation allows products to compete, and strategic targeting of segments is important for effective positioning of products and services.
1. CHAPTER
THREE
Market Segmentation
and Strategic
Targeting
2. Learning Objectives
1. To Understand Why Market Segmentation Is
Essential.
2. To Understand the Criteria for Targeting
Selected Segments Effectively.
3. To Understand the Bases for Segmenting
Consumers.
4. To Understand How Segmentation and
Strategic Targeting Are Carried Out.
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3. What Kind of
Consumer Does This Ad Target?
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4. This Ad Targets Runners Who Are Physically
Active People and Also Relish the Outdoors.
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5. Why Segmentation is Necessary
• Consumer needs
differs
• Differentiation helps
products compete
• Segmentation helps
identify media
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6. Positioning
The value
proposition,
expressed through
promotion, stating
the product’s or
service’s capacity
to deliver specific
benefits.
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7. Criteria for Effective Targeting
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8. Which Distinct Benefit Does Each of the
Two Brands Shown in This Figure Deliver?
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9. The Dentyne Ad’s Benefit is Fresh Breath and the
Nicorette Ad is Whitening and Smoking Cessation
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11. Discussion Questions
• Considering the largest bank in your college’s
city or town:
– How might consumers’ needs differ?
– What types of products might meet their needs?
– What advertising media makes sense for the
different segments of consumers?
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14. Discussion Questions
• What types of marketers might segment
according to social class?
• What ethical issues might marketers have
when marketing to different social classes?
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15. Geodemographic Segmentation
• Based on geography and demographics
• People who live close to one another are
similar
• “Birds of a feather flock together”
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16. One PRIZM Segment - Table 3.4 (excerpt)
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17. Personality Traits
• People often do not identify these traits
because they are guarded or not consciously
recognized
• Consumer innovators
– Open minded
– Perceive less risk in trying new things
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18. Lifestyles
• Psychographics
• Includes activities,
interests, and
opinions
• They explain buyer’s
purchase decisions
and choices
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19. Discussion Questions
• How might you differ from a person with
similar demographics to yourself?
• How would this be important for marketers?
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20. Two Views of Post-Retirement Lifestyle
Table 3.6 (excerpt)
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21. VALS – Figure 3.4
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22. Socio-Cultural Values and Beliefs
• Sociological = group
• Anthropological = cultural
• Include segments based on
– Cultural values
– Sub-cultural membership
– Cross-cultural affiliations
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23. Consumption-Specific
Segmentation Bases
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24. Consumption-Specific Segmentation
Usage-Behavior
• Usage rate
– Awareness status
– Level of involvement
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25. Consumption-Specific Segmentation
Usage-Behavior
• Usage-situation segmentation
– Segmenting on the basis of special occasions or
situations
– Example : When I’m away on business, I try to
stay at a suites hotel.
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26. Which Consumption-Related
Segmentation Is Featured in This Ad?
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27. This is an Example of a Situational
Special Usage Segmentation.
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28. Benefits Segmentation
• Benefits sought represent consumer needs
• Important for positioning
• Benefits of media
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29. Benefits Visiting Tourists Seek in
National Park – Table 3.13 (excerpt)
Segment Description
Environmentalists Interested in an unpolluted, un-spoilt natural environment
and in conservation. Not interested in socializing,
entertainment, or sports. Desire authenticity
and less man-made structures and vehicles
in the park.
Want-it-all Tourists Value socializing and entertainment more than
conservation. Interested in more activities and
opportunities for meeting other tourists. Do not
mind the “urbanization” of some park sections.
Independent Tourists Looking for calm and unpolluted environment,
exploring the park by themselves, and staying at
a comfortable place to relax. Influenced by word
of mouth in choosing travel destinations.
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30. Brand Loyalty and Relationships
• Brand loyalty includes:
– Behavior
– Attitude
• Frequency award programs are popular
• Customer relationships can be active or passive
• Retail customers seek:
– Personal connections vs. functional features
• Banking customers seek:
– Special treatment
– Confidence benefits
– Social benefits
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31. Implementing Segmentation Strategies
• Micro- and behavioral targeting
– Personalized advertising messages
– Narrowcasting
• Email
• Mobile
– Use of many data sources
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32. Sample Acxiom Clusters - Table 3.16 (excerpt)
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33. Implementing Segmentation Strategies
• Concentrated Marketing
– One segment
• Differentiated
– Several segments with individual marketing mixes
• Countersegmentation
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Here is an outline of the topics for Chapter Three.
Not all consumers are alike – different customers have different needs. By segmenting the market and choosing target markets, companies can differentiate their products to provide the benefits that the segments desire. Once a marketer has identified their segment, they can choose media that is targeted to that segment for their advertising.
Positioning is the unifying element of each marketing mix. Product, place, price, and promotional strategies must work to state the product or service’s ability to deliver benefits to the consumer. Positioning is discussed in more detail in Chapter 6, but it is important to think about the concept as it is closely tied to the choice of a target market.
There are five criteria for effective targeting, as shown on the slide. First of all, the target must be identifiable. This means that the marketer must be able to see or find the characteristic they have chosen for segmentation. The segment must also be sizeable . It must be large enough to be profitable to the marketer. A stable segment means that the consumers are not “fickle” and likely to change very quickly. A group of consumers must be accessible to be targeted. The marketer must be able to reach that market in an affordable way. Finally, the target must be congruent with the company’s objectives and resources.
This two-by-two matrix is important for understanding types of segmentation schemes. It is possible to break segmentation into two broad groups – those that are based on the consumers themselves and those that are based on the consumers’ interaction or potential interaction with the product and are therefore consumption based. Within each of these two larger types of schemes, segmentation variables can be considered to be based on facts or what is absolutely known and measureable about the consumer versus cognitions, which are abstract and can be determined only through more complex questioning.
Demographics are the core of almost all segmentation because they are easy and logical. In addition, they are a cost-effective way to reach segments and demographic shifts are easier to identify than other types of shifts. When researching segmentation and media exposure, a consumer researcher will learn that media exposure is often directly related to demographics. Age segmentation includes segments such as the baby boomers and generations X and Y. Family life-cycle is based on the premise that many families pass through similar phases in their lives and share major life events such as moving, marriage, birth of a child, and retirement. Income, education, and occupation tend to tie together and lead to segmentation based on social class.
Geodemographic segmentation is a popular use of geography in targeting. People who live close to one another are likely to be similar in tastes, incomes, lifestyles and consumption. They might eat similar foods, like the same movies, and take the same types of vacations. This web link is to Claritas’ Prizm classifications. If you enter your zip code, you can find out which Prizm clusters are in your area.
This is one of four PRIZM segments that are shown in the text. The other two are the New Empty Nests, The Boomtown Singles, and Bedrock America. Each one is described by where they live, their income, their lifestyle traits, and characteristics.
Personality traits help us identify what segments are valuable to marketers. For instance, if an innovator also classifies themselves high on an “exhibition” personality trait, it means they want to be the center of a group and might be important as these are the type of innovators to spread word-of-mouth messages regarding new products and services.
Demographics will tell us the consumer’s ability to buy them and will work for segmentation of basic products, but psychographics or lifestyles are based on consumer’s values. These shared values, interests, activities, opinions, and interests are an effective way to explain buyers’ purchase decisions.
These are two of the four views presented in the book in Table 3.6. In this segmentation by lifestyle, you will have two individuals with similar demographics who share a very different view of this stage of the family life-cycle.
VALS is the most popular segmentation system that combines lifestyles and values. You can see how it is related to Maslow’s hierarchy of needs and the concept of social character. The system looks at three primary motivations and then the resources that individuals might have to draw upon. The lower resource consumer is at the bottom and labeled survivors while the highest resource consumer is often the innovator. We will talk about innovators in later chapters who are similar to this innovator. This web link will take you to the VALS website so you can see where you are classified. If you are a full-time student, run the survey twice – once with your own salary and once with your parents’.
An American might identify with common American cultural values, such as fitness and health but also with sub-cultural values if they are Hispanic or Asian Americans. In this global world, marketers must often think cross-culturally, including many countries and more global marketing segmentation. A consumer may be cross-cultural if they were born in one country and are now living in another.
Consumption-specific bases include facts about actual consumption behavior and cognitions consumers have about products and services in the form of attitudes and preferences.
Usage rate is often based on whether a group of consumers are heavy, medium, light, or nonusers of a product. Many marketers target the heavy consumers since they are often the most loyal and account for the largest portion of sales. A company with a strong growth objective might target the other usage segments to fuel their growth in the marketplace. Furthermore, a marketer might target those who are unaware of their product in order to start the process that could lead to purchase. Level of involvement is discussed in future slides when we reach Chapter seven.
Usage rate or amount is important to some marketers, but it might also be worth considering WHEN a given product is used. This is the basis for a usage-situation segmentation opportunity. People might consume certain products for special events, certain days of the week, or certain times during the year. Think of the rise of sales in chocolate and flowers for Valentine’s Day.
In many ways, segmentation is tied to the benefits that a group desires from your product or service. Knowing these benefits is important for positioning your product in the minds of the consumer. Consumers are constantly weighing the benefits of different types of media and noticing that digital media might be preferred in immediacy and accessibility but that traditional media often provides more depth and details.
Brand loyalty includes the behavior to the brand – how often somebody purchases the brand, in addition to the attitude or feeling the consumer has to a brand. Many companies have frequency award or loyalty programs where loyal customers receive rewards and benefits for purchasing often. Customer relationships are very complex and differ based on commitment by the customers, their sense of loyalty, their expectations of specialty treatment, their confidence in the company, and how they are treated by staff and employees from the company.
Micro-targeted began in 2004 and is growing field within marketing. It is growing due to the marketer’s ability to use complex databases and personalized media including email and mobile phones. Micro-targeting focuses on delivering a personalized advertising message to the user whether they are at work, at home, or on-the-go.
Acxiom is a major company involved in profiling customers and providing marketers with data. Like VALS and PRIZM, they have created segments or clusters for marketers. This table shows three sample clusters, including shooting stars, tots & toys, and Mid Americana.
Concentrated marketing usually involves only one segment, whereas a differentiated marketing strategy is targeting several segments with individual marketing mixes. Differentiated marketing is usually used by financially strong companies that are well established in their market sector. Countersegmentation involves combining existing segments for a company to become more efficient and profitable.